H-1B Visa IT Support Analyst Jobs
IT Support Analyst roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in computer science, information systems, or a related field. Large enterprises, managed service providers, and university IT departments file LCAs regularly for this occupation. The H-1B cap lottery applies, so timing your job search around the April registration window matters.
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Get Access To All JobsAre you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?
At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you!
Job Description:
What will you work on?
We are seeking a bilingual Spanish-speaking Senior Field Support Technician to provide vital onsite IT services and act as the local, hands-on representative for multiple internal IT teams. In this role, you will deliver high-quality helpdesk support, manage local workstations, and assist central infrastructure and network teams with physical, hands-on tasks without directly performing backend network configuration changes. The successful candidate will play a lead local role, assisting the IT Manager to implement IT policies, coordinate onsite projects, maintain high system availability, and align local operations with modern industry standards.
How will you create impact?
Onsite Support and Helpdesk Services:
- Provide comprehensive onsite IT field support for end users and executive stakeholders, addressing hardware, software, operating system, and access-related incidents.
- Deliver dedicated support for Microsoft 365 applications (Outlook, Teams, OneDrive, Office Suite), resolving synchronization, connectivity, and tenant-level user productivity issues.
- Diagnose and resolve local user-facing connectivity issues, including VPN client setups, local Wi-Fi access, printing services, and peripheral devices.
- Troubleshoot and support Windows and macOS workstations, managing device configuration, imaging, deployment, maintenance, and the overall equipment lifecycle.
- Maintain accurate ticket documentation in accordance with ITIL incident and change management frameworks, provide timely updates, and deliver high-quality customer service in a fast-paced environment.
Internal IT Team Collaboration and Onsite Assistance:
- Act as the primary local, hands-on resource to assist the centralized network team with physical tasks, troubleshooting, and deployments, without performing direct logical network configuration changes.
- Assist centralized systems and infrastructure teams with local server room monitoring, physical server rack and stack, cabling, power cycles, and backup tape management as directed.
- Coordinate with internal IT teams to facilitate regional upgrades, hardware replacements, and compliance audits.
- Configure, deploy, enroll, and support corporate mobile devices (including iPhones and iPads) and other endpoint devices under the guidance of the central Mobile Device Management (MDM) team.
Identity, Access, and Asset Management:
- Administer and support user identity and access management activities through Microsoft Entra ID (Azure AD) and modern identity platforms, managing account provisioning, password resets, account unlocks, and access requests.
- Perform onboarding and offboarding activities, including workstation setup, physical equipment provisioning, local asset tracking, and user access configuration for new and departing employees.
- Manage local IT asset lifecycle activities, tracking corporate hardware, managing vendor warranties, and coordinating local equipment refreshes.
Local Coordination and Project Support:
- Play a local support role in implementing IT policies, guidelines, and global infrastructure projects under the direction of the IT Manager.
- Document all physical changes, local equipment upgrades, and new onsite hardware implementations.
- Perform ad-hoc tasks as assigned by management to support business continuity.
What are your skills and experience?
- University Degree in Information Technology, Computer Science, or equivalent professional IT qualification.
- 8 years or more of related IT working experience, preferably within a multinational corporation (MNC).
- Certifications: ITIL certification is highly advantageous.
- Experience with MDM and UEM tools (such as Microsoft Intune or Jamf) for deploying and securing Windows, macOS, and mobile devices.
- Administration of cloud directory services, specifically Microsoft Entra ID, and cloud-based collaboration suites like Microsoft 365.
- Experience collaborating with Enterprise-level LAN, WAN, and global infrastructure support teams.
- Onsite familiarity and hands-on physical troubleshooting experience with infrastructure hardware including Windows Server/Desktop, Active Directory, DNS, Firewalls, Routers, Switches, Wi-Fi access points, Video Conferencing units, UPS backup systems, CCTV, VOIP/PABX equipment, and NAS/SAN storage.
- Spanish-speaking bilingual capability is strictly required to provide support across our different offices.
The anticipated pay range for candidates who will work in California is $75,000 to $85,000 Per Annum. The offered pay to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, etc. Spin Master Inc. is a multi-state employer, and this salary range may not reflect positions that work only in other states.
This job posting is tied to an open vacancy.
What you can expect from us:
Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.
- Growth and Career Opportunities
- Flexible Work Hours
- Innovation, Collaboration and Fun
- Comprehensive Benefits
- Other fun Perks!
What’s it like to work here?
Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.
Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.
Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at TAinquiries@spinmaster.com or by phone at 416 364-6002 and we will work with you to meet your accessibility needs.
Follow us on Instagram and Twitter @SpinMaster to stay up to date on Spin Master career opportunities.
We do appreciate all interest; however only those selected for interview will be contacted.
Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?
At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you!
Job Description:
What will you work on?
We are seeking a bilingual Spanish-speaking Senior Field Support Technician to provide vital onsite IT services and act as the local, hands-on representative for multiple internal IT teams. In this role, you will deliver high-quality helpdesk support, manage local workstations, and assist central infrastructure and network teams with physical, hands-on tasks without directly performing backend network configuration changes. The successful candidate will play a lead local role, assisting the IT Manager to implement IT policies, coordinate onsite projects, maintain high system availability, and align local operations with modern industry standards.
How will you create impact?
Onsite Support and Helpdesk Services:
- Provide comprehensive onsite IT field support for end users and executive stakeholders, addressing hardware, software, operating system, and access-related incidents.
- Deliver dedicated support for Microsoft 365 applications (Outlook, Teams, OneDrive, Office Suite), resolving synchronization, connectivity, and tenant-level user productivity issues.
- Diagnose and resolve local user-facing connectivity issues, including VPN client setups, local Wi-Fi access, printing services, and peripheral devices.
- Troubleshoot and support Windows and macOS workstations, managing device configuration, imaging, deployment, maintenance, and the overall equipment lifecycle.
- Maintain accurate ticket documentation in accordance with ITIL incident and change management frameworks, provide timely updates, and deliver high-quality customer service in a fast-paced environment.
Internal IT Team Collaboration and Onsite Assistance:
- Act as the primary local, hands-on resource to assist the centralized network team with physical tasks, troubleshooting, and deployments, without performing direct logical network configuration changes.
- Assist centralized systems and infrastructure teams with local server room monitoring, physical server rack and stack, cabling, power cycles, and backup tape management as directed.
- Coordinate with internal IT teams to facilitate regional upgrades, hardware replacements, and compliance audits.
- Configure, deploy, enroll, and support corporate mobile devices (including iPhones and iPads) and other endpoint devices under the guidance of the central Mobile Device Management (MDM) team.
Identity, Access, and Asset Management:
- Administer and support user identity and access management activities through Microsoft Entra ID (Azure AD) and modern identity platforms, managing account provisioning, password resets, account unlocks, and access requests.
- Perform onboarding and offboarding activities, including workstation setup, physical equipment provisioning, local asset tracking, and user access configuration for new and departing employees.
- Manage local IT asset lifecycle activities, tracking corporate hardware, managing vendor warranties, and coordinating local equipment refreshes.
Local Coordination and Project Support:
- Play a local support role in implementing IT policies, guidelines, and global infrastructure projects under the direction of the IT Manager.
- Document all physical changes, local equipment upgrades, and new onsite hardware implementations.
- Perform ad-hoc tasks as assigned by management to support business continuity.
What are your skills and experience?
- University Degree in Information Technology, Computer Science, or equivalent professional IT qualification.
- 8 years or more of related IT working experience, preferably within a multinational corporation (MNC).
- Certifications: ITIL certification is highly advantageous.
- Experience with MDM and UEM tools (such as Microsoft Intune or Jamf) for deploying and securing Windows, macOS, and mobile devices.
- Administration of cloud directory services, specifically Microsoft Entra ID, and cloud-based collaboration suites like Microsoft 365.
- Experience collaborating with Enterprise-level LAN, WAN, and global infrastructure support teams.
- Onsite familiarity and hands-on physical troubleshooting experience with infrastructure hardware including Windows Server/Desktop, Active Directory, DNS, Firewalls, Routers, Switches, Wi-Fi access points, Video Conferencing units, UPS backup systems, CCTV, VOIP/PABX equipment, and NAS/SAN storage.
- Spanish-speaking bilingual capability is strictly required to provide support across our different offices.
The anticipated pay range for candidates who will work in California is $75,000 to $85,000 Per Annum. The offered pay to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, etc. Spin Master Inc. is a multi-state employer, and this salary range may not reflect positions that work only in other states.
This job posting is tied to an open vacancy.
What you can expect from us:
Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.
- Growth and Career Opportunities
- Flexible Work Hours
- Innovation, Collaboration and Fun
- Comprehensive Benefits
- Other fun Perks!
What’s it like to work here?
Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.
Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.
Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at TAinquiries@spinmaster.com or by phone at 416 364-6002 and we will work with you to meet your accessibility needs.
Follow us on Instagram and Twitter @SpinMaster to stay up to date on Spin Master career opportunities.
We do appreciate all interest; however only those selected for interview will be contacted.
See all 275+ H-1B Visa IT Support Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa IT Support Analyst Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as an IT Support Analyst
Verify your degree supports specialty occupation
USCIS scrutinizes IT Support Analyst petitions because some employers list the role without a specific degree requirement. Pull the O*NET profile for this occupation and confirm your degree field aligns with the job description before applying.
Target cap-exempt employers first
Hospitals, universities, and nonprofit research institutions are cap-exempt, meaning they can file your H-1B petition outside the annual lottery. These employers sponsor IT support roles year-round, giving you more filing windows than private-sector employers.
Check employer LCA history on Migrate Mate
Search IT Support Analyst LCA filings by employer on Migrate Mate to see which companies have certified labor conditions for this exact role. That filing history confirms the employer understands H-1B sponsorship requirements and has done it before.
Request the prevailing wage tier before negotiating
Your employer must pay at least the DOL prevailing wage for your location and experience level. Run the OFLC Wage Search for IT Support Analyst in your target metro before your offer conversation so you know which wage tier applies to your role.
Document your specialized support scope clearly
Generic helpdesk duties can draw an RFE questioning whether the role truly requires a degree. Your offer letter and support documentation should specify the technical systems, infrastructure, or platforms you'll manage to strengthen the specialty occupation argument.
Align your start date with the October 1 cap gap
If you're on OPT and get selected in the H-1B lottery, your OPT must bridge to October 1 when the new H-1B period begins. Confirm with your employer that your employment start date accounts for this gap and that cap-gap protection applies.
H-1B Visa IT Support Analyst: Frequently Asked Questions
Does an IT Support Analyst role qualify as a specialty occupation for H-1B purposes?
It can, but USCIS applies heightened scrutiny to this title because not all employers require a bachelor's degree for the role. Your petition is stronger when the job description specifies a degree in computer science, information systems, or a directly related field, and when your actual duties involve managing complex infrastructure, not basic helpdesk tickets.
Which types of employers most commonly sponsor H-1B visas for IT Support Analysts?
Large enterprises with dedicated IT departments, managed service providers, healthcare systems, and universities file LCAs for IT Support Analysts regularly. Cap-exempt employers like hospitals and nonprofits can sponsor outside the lottery. You can filter for employers with verified H-1B LCA filing history for this role on Migrate Mate.
What happens to my H-1B status if my employer eliminates the IT Support Analyst role?
You have a 60-day grace period from your last day of employment to find a new sponsoring employer, change to another visa status, or depart the U.S. Your new employer must file an H-1B transfer petition before that window closes. USCIS allows you to start working for the new employer once the transfer petition is received, not just approved.
Can an IT Support Analyst be sponsored for H-1B if they work remotely from a different state than the petitioning employer?
Yes, but your employer must file a separate LCA for each worksite state where you'll perform duties for more than a few days. The LCA must certify the prevailing wage for that specific location, which can differ from the employer's headquarters wage level. Remote arrangements require careful compliance with DOL worksite posting requirements.
How does the H-1B lottery affect job search timing for IT Support Analysts?
USCIS accepts H-1B registrations in March each year for petitions with an October 1 start date. If you're on OPT, your authorization must remain valid through that gap. Targeting employers before February lets your petition be filed at the earliest possible window. Cap-exempt employers like universities are not subject to this timing constraint.