H-1B Visa IT Support Analyst Jobs
IT Support Analyst roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in computer science, information systems, or a related field. Large enterprises, managed service providers, and university IT departments file LCAs regularly for this occupation. The H-1B cap lottery applies, so timing your job search around the April registration window matters.
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Get Access To All JobsScreen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.
Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:
- Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
- Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
Job Title:
IT Service Support Analyst 2
Department:
Arts and Sciences | Information Technology
Provides specialized support to the College, and the assigned unit(s) of Astronomy, Chemistry and Biochemistry, and Physics. Provides hardware and software support to research, instructional, and administrative users in the College; maintains IT users' hardware and software; troubleshoots and resolves problems; installs and deploys new/upgraded hardware and software; tracks issues; follows and develops procedures; provides technical advice and guidance to IT users; recommend solutions and services to meet IT users' needs. Supports IT facilities such as research laboratories, clinics, AV-equipped conference rooms, specialized teaching labs, and computer classrooms in the College. Provides Tier 1 and 2 support for supported software and hardware; escalates to Tier 3 support when necessary. May require occasional evening or weekend hours. Other duties as assigned.
BASIC QUALIFICATIONS:
- Required: Bachelor's Level Degree or equivalent combination of education and experience.
- Two years of relevant experience.
- Strong customer support experience, and ability to communicate clearly both orally and in writing; demonstrated ability to deliver service and resolve issues; demonstrated problem solving/troubleshooting skills.
- Experience supporting customers and services in a research environment.
- Demonstrated proficiency with Windows and Macintosh operating systems; working knowledge of PC and Macintosh hardware; proficiency with Microsoft Office applications and common Web/Internet applications; working knowledge of networking.
- At least 1 year of experience working in a customer-focused role.
PREFERRED QUALIFICATIONS:
- Desired: Familiarity with Linux.
- Previous experience using desktop support applications such as Jamf and Bomgar.
Additional Information:
The College of the Arts and Sciences Department of Technology Services is seeking an IT Service Support Analyst 2. The College of Arts and Sciences is the largest college and the academic heart of the university. The College hosts 81 majors. With 38 departments, 20+ world-class research centers, and more than 2,000 faculty and staff members, students have the unique opportunity to study with the best artists, scholars, and scientists in their field.
The pay range for this job profile is $26.78 - $30.87. The offer for this position will fall within this range based on internal equity, unit's available budget, and the candidate's qualifications.
LOCATION:
Newman and Wolfrom Laboratory of Chemistry (0147)
Position Type:
Regular
Scheduled Hours:
40
Shift:
First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.
Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:
- Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
- Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
Job Title:
IT Service Support Analyst 2
Department:
Arts and Sciences | Information Technology
Provides specialized support to the College, and the assigned unit(s) of Astronomy, Chemistry and Biochemistry, and Physics. Provides hardware and software support to research, instructional, and administrative users in the College; maintains IT users' hardware and software; troubleshoots and resolves problems; installs and deploys new/upgraded hardware and software; tracks issues; follows and develops procedures; provides technical advice and guidance to IT users; recommend solutions and services to meet IT users' needs. Supports IT facilities such as research laboratories, clinics, AV-equipped conference rooms, specialized teaching labs, and computer classrooms in the College. Provides Tier 1 and 2 support for supported software and hardware; escalates to Tier 3 support when necessary. May require occasional evening or weekend hours. Other duties as assigned.
BASIC QUALIFICATIONS:
- Required: Bachelor's Level Degree or equivalent combination of education and experience.
- Two years of relevant experience.
- Strong customer support experience, and ability to communicate clearly both orally and in writing; demonstrated ability to deliver service and resolve issues; demonstrated problem solving/troubleshooting skills.
- Experience supporting customers and services in a research environment.
- Demonstrated proficiency with Windows and Macintosh operating systems; working knowledge of PC and Macintosh hardware; proficiency with Microsoft Office applications and common Web/Internet applications; working knowledge of networking.
- At least 1 year of experience working in a customer-focused role.
PREFERRED QUALIFICATIONS:
- Desired: Familiarity with Linux.
- Previous experience using desktop support applications such as Jamf and Bomgar.
Additional Information:
The College of the Arts and Sciences Department of Technology Services is seeking an IT Service Support Analyst 2. The College of Arts and Sciences is the largest college and the academic heart of the university. The College hosts 81 majors. With 38 departments, 20+ world-class research centers, and more than 2,000 faculty and staff members, students have the unique opportunity to study with the best artists, scholars, and scientists in their field.
The pay range for this job profile is $26.78 - $30.87. The offer for this position will fall within this range based on internal equity, unit's available budget, and the candidate's qualifications.
LOCATION:
Newman and Wolfrom Laboratory of Chemistry (0147)
Position Type:
Regular
Scheduled Hours:
40
Shift:
First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
See all 302+ H-1B Visa IT Support Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa IT Support Analyst Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as an IT Support Analyst
Verify your degree supports specialty occupation
USCIS scrutinizes IT Support Analyst petitions because some employers list the role without a specific degree requirement. Pull the O*NET profile for this occupation and confirm your degree field aligns with the job description before applying.
Target cap-exempt employers first
Hospitals, universities, and nonprofit research institutions are cap-exempt, meaning they can file your H-1B petition outside the annual lottery. These employers sponsor IT support roles year-round, giving you more filing windows than private-sector employers.
Check employer LCA history on Migrate Mate
Search IT Support Analyst LCA filings by employer on Migrate Mate to see which companies have certified labor conditions for this exact role. That filing history confirms the employer understands H-1B sponsorship requirements and has done it before.
Request the prevailing wage tier before negotiating
Your employer must pay at least the DOL prevailing wage for your location and experience level. Run the OFLC Wage Search for IT Support Analyst in your target metro before your offer conversation so you know which wage tier applies to your role.
Document your specialized support scope clearly
Generic helpdesk duties can draw an RFE questioning whether the role truly requires a degree. Your offer letter and support documentation should specify the technical systems, infrastructure, or platforms you'll manage to strengthen the specialty occupation argument.
Align your start date with the October 1 cap gap
If you're on OPT and get selected in the H-1B lottery, your OPT must bridge to October 1 when the new H-1B period begins. Confirm with your employer that your employment start date accounts for this gap and that cap-gap protection applies.
H-1B Visa IT Support Analyst: Frequently Asked Questions
Does an IT Support Analyst role qualify as a specialty occupation for H-1B purposes?
It can, but USCIS applies heightened scrutiny to this title because not all employers require a bachelor's degree for the role. Your petition is stronger when the job description specifies a degree in computer science, information systems, or a directly related field, and when your actual duties involve managing complex infrastructure, not basic helpdesk tickets.
Which types of employers most commonly sponsor H-1B visas for IT Support Analysts?
Large enterprises with dedicated IT departments, managed service providers, healthcare systems, and universities file LCAs for IT Support Analysts regularly. Cap-exempt employers like hospitals and nonprofits can sponsor outside the lottery. You can filter for employers with verified H-1B LCA filing history for this role on Migrate Mate.
What happens to my H-1B status if my employer eliminates the IT Support Analyst role?
You have a 60-day grace period from your last day of employment to find a new sponsoring employer, change to another visa status, or depart the U.S. Your new employer must file an H-1B transfer petition before that window closes. USCIS allows you to start working for the new employer once the transfer petition is received, not just approved.
Can an IT Support Analyst be sponsored for H-1B if they work remotely from a different state than the petitioning employer?
Yes, but your employer must file a separate LCA for each worksite state where you'll perform duties for more than a few days. The LCA must certify the prevailing wage for that specific location, which can differ from the employer's headquarters wage level. Remote arrangements require careful compliance with DOL worksite posting requirements.
How does the H-1B lottery affect job search timing for IT Support Analysts?
USCIS accepts H-1B registrations in March each year for petitions with an October 1 start date. If you're on OPT, your authorization must remain valid through that gap. Targeting employers before February lets your petition be filed at the earliest possible window. Cap-exempt employers like universities are not subject to this timing constraint.