H-1B Visa Operations Leader Jobs
Operations Leader roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree or higher in business administration, industrial engineering, supply chain management, or a directly related field. Employers file an LCA with DOL before petitioning USCIS, certifying the offered wage meets the prevailing wage for your specific metro area.
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Get Access To All JobsRequisition ID
94005
Department
Service Experience Value Stream
Job Function
Service Experience Value Stream
Location
New York, New York, United States
Role Location Designation
Hybrid - 3 days per week
Location Designation: Hybrid - 3 days per week
Business Unit Overview
Join Service Experience, the engine powering exceptional experiences for New York Life's clients, agents and beneficiaries. You'll play a vital role in creating seamless customer experiences that build confidence, trust and loyalty. Whether you’re directly supporting clients throughout their life insurance needs or implementing innovative digital solutions, your work impacts the quality of every interaction.
Role Overview
This role is focused on making sure partner-supported service work runs smoothly day to day. You’ll work across areas like Contact Center, Claims, and Field Services to keep operations stable, performance on track, and issues addressed quickly.
You won’t be responsible for contracts or vendor strategy, but you will be accountable for how the work performs. That means staying close to the numbers, working with service leaders and vendor management, and stepping in when things drift off track.
What You’ll Do
- Monitor day-to-day performance across partner-supported work, identify issues early, and help drive fixes to keep operations stable
- Work with Service leaders and vendor management to ensure work meets expectations for quality, timeliness, and customer experience
- Connect performance data to business goals by tracking KPIs, highlighting gaps, and helping refine how success is measured
- Support business continuity and resiliency efforts, including planning for disruptions, capacity changes, and recovery needs
- Help improve how work gets done by identifying inefficiencies, clarifying roles and handoffs, and supporting practical process improvements
What You’ll Bring
Required Skills
- 8–10+ years of experience in service operations or delivery roles, ideally in large or complex environments
- Experience owning operational results and stabilizing performance when needed
- Strong comfort working with data, metrics, and performance tracking to guide decisions
- Ability to manage KPIs, run performance reviews, and hold teams accountable for outcomes
- Experience working with third-party or offshore delivery partners
- Clear communicator who can work across teams and escalate issues when needed
- Ability to work effectively with internal teams and external partners
Preferred Skills
- Background in insurance, financial services, or other regulated industries specifically contact center operations
- Exposure to process improvement or operational transformation work
- Bachelor’s degree or equivalent experience
Pay Transparency
Salary Range: $119,000-$170,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.
Requisition ID
94005
Department
Service Experience Value Stream
Job Function
Service Experience Value Stream
Location
New York, New York, United States
Role Location Designation
Hybrid - 3 days per week
Location Designation: Hybrid - 3 days per week
Business Unit Overview
Join Service Experience, the engine powering exceptional experiences for New York Life's clients, agents and beneficiaries. You'll play a vital role in creating seamless customer experiences that build confidence, trust and loyalty. Whether you’re directly supporting clients throughout their life insurance needs or implementing innovative digital solutions, your work impacts the quality of every interaction.
Role Overview
This role is focused on making sure partner-supported service work runs smoothly day to day. You’ll work across areas like Contact Center, Claims, and Field Services to keep operations stable, performance on track, and issues addressed quickly.
You won’t be responsible for contracts or vendor strategy, but you will be accountable for how the work performs. That means staying close to the numbers, working with service leaders and vendor management, and stepping in when things drift off track.
What You’ll Do
- Monitor day-to-day performance across partner-supported work, identify issues early, and help drive fixes to keep operations stable
- Work with Service leaders and vendor management to ensure work meets expectations for quality, timeliness, and customer experience
- Connect performance data to business goals by tracking KPIs, highlighting gaps, and helping refine how success is measured
- Support business continuity and resiliency efforts, including planning for disruptions, capacity changes, and recovery needs
- Help improve how work gets done by identifying inefficiencies, clarifying roles and handoffs, and supporting practical process improvements
What You’ll Bring
Required Skills
- 8–10+ years of experience in service operations or delivery roles, ideally in large or complex environments
- Experience owning operational results and stabilizing performance when needed
- Strong comfort working with data, metrics, and performance tracking to guide decisions
- Ability to manage KPIs, run performance reviews, and hold teams accountable for outcomes
- Experience working with third-party or offshore delivery partners
- Clear communicator who can work across teams and escalate issues when needed
- Ability to work effectively with internal teams and external partners
Preferred Skills
- Background in insurance, financial services, or other regulated industries specifically contact center operations
- Exposure to process improvement or operational transformation work
- Bachelor’s degree or equivalent experience
Pay Transparency
Salary Range: $119,000-$170,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.
See all 914+ H-1B Visa Operations Leader Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Operations Leader
Verify your degree field aligns precisely
Operations Leader petitions get RFEs when the degree field is too general. A business administration or industrial engineering degree maps cleanly to the role. A liberal arts degree, even with years of operations experience, creates a specialty occupation argument you'll need to document carefully.
Target employers with dedicated HR infrastructure
Companies without an in-house immigration team often stall or abandon H-1B filings mid-process. Look for employers who have filed LCAs in previous years, which signals they understand the timeline and have counsel ready before your start date.
Search verified H-1B sponsors on Migrate Mate
Filter Operations Leader openings by employers with confirmed H-1B filing history on Migrate Mate. This cuts time spent on roles where sponsorship is theoretical rather than an established employer practice backed by DOL LCA records.
Check the prevailing wage before negotiating
Your employer's LCA must certify a wage at or above the DOL prevailing wage for your job title and metro area. Run the OFLC Wage Search for SOC code 11-1021 before you receive an offer so you know the wage floor and can negotiate from an informed position.
Clarify the filing timeline during offer negotiation
Operations Leader roles often require immediate authority on day one, but H-1B cap-subject petitions have an October 1 start date. Confirm whether the employer needs you before October and whether they'll file premium processing to compress the adjudication window to 15 business days.
Document cross-functional scope in your job description
USCIS scrutinizes Operations Leader petitions where the job description reads as general management rather than specialty occupation. Push your employer to specify the technical degree requirement and tie each core duty to a discipline-specific body of knowledge before the I-129 is drafted.
H-1B Visa Operations Leader: Frequently Asked Questions
Does an Operations Leader role qualify as a specialty occupation for H-1B purposes?
It can, but the employer must demonstrate that the specific position requires at least a bachelor's degree in a directly related field such as industrial engineering, supply chain management, or business administration. Generic management duties without a discipline-specific degree requirement often draw RFEs from USCIS. The job description needs to tie each core responsibility to a technical field of study, not just managerial experience.
How do I find employers who actively sponsor H-1B visas for Operations Leader positions?
Migrate Mate filters Operations Leader roles by employers with verified H-1B LCA filing history from DOL disclosure data. This shows which companies have sponsored the visa type before, so you're not relying on a recruiter's verbal assurance. Employers who file LCAs consistently are far more likely to have immigration counsel in place and a defined internal process for new petitions.
What is the LCA and why does it matter for Operations Leader candidates?
The Labor Condition Application is a DOL certification your employer files before submitting your H-1B petition to USCIS. It certifies the offered wage meets or exceeds the prevailing wage for your job title and work location. For Operations Leader roles, the SOC code on the LCA must accurately reflect your duties. A mismatch between the LCA job title and the I-129 petition description is a common source of requests for evidence.
Can I switch employers mid-H-1B if I'm in an Operations Leader role?
Yes, H-1B portability under AC21 lets you change employers once your petition has been pending for 180 days or more, provided the new role is in the same or a substantially similar occupational classification. For Operations Leaders, this generally means the new position must involve comparable scope, seniority, and degree requirements. Your new employer must file an H-1B transfer petition before your current authorized period ends.
How does the prevailing wage requirement apply to Operations Leader H-1B petitions?
DOL sets prevailing wages by job title, experience level, and metropolitan area. Your employer's LCA must certify the offered salary meets at least the Level I wage for your location and SOC code. Operations Leader roles in high-cost metros typically fall at Level II or III, so the actual wage floor can be significantly above the national median. Use the OFLC Wage Search to look up the figure for your specific city before you finalize your offer.