H-1B Visa Service Operations Manager Jobs
Service Operations Manager roles qualify as H-1B visa specialty occupations when the position requires a bachelor's degree in business, operations, or a related field. Employers in tech, logistics, healthcare, and financial services regularly file H-1B petitions for this title. Use this page to find companies with active H-1B sponsorship history for operations leadership roles.
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Get Access To All JobsINTRODUCTION
We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.
We’re looking for people who:
- Act with urgency, accountability, and purpose
- Deliver high quality work with consistency and pride
- Collaborate effectively and elevate those around them
- Focus on outcomes that drive impact and growth
JOB DESCRIPTION
As an End User Computing Operations Manager – Technical leader:
You are:
A Proactive leader who can develop and manage enterprise-wise desktop engineering, video conference and mobile device management programs. You are a Self-motivated individual who thrives on design and implementation of cutting-edge solutions, and you deliver with precision. You see opportunities where others see challenges.
You will:
- Lead the program management activities related to the Desktop, Videoconference and Mobile device management program
- As a technical manager, lead subject matter experts in Windows OS, M365 Intune and any remote desktop support tools and technologies
- Drive forecasting short-term and long-term desktop/laptop equipment needs for global end users and work with business and finance to schedule refresh
- Responsible for global end user device life cycle management, including deploying new users, refreshing of device and recovery of assets from departing employees, ultimately taking ownership of end-to-end lifecycle of Pitney Bowes assets
- Responsible for desktop engineering, testing and defining standard equipment bundles and implementation which meets PB security compliance requirements
- As technical lead, develop runbooks, how-to guides, leverage automation framework to improve process and troubleshooting
- Lead vulnerability remediation on mobile device OS and software including vulnerability remediation governance, execution, reporting for all mobile devices
- Lead end user testing for any new desktop solution, UAT testing and technical documentation along with SOPs for operational support
- Responsible for collaborating with Pitney Bowes IT Teams, vendors as well as HR, Finance to drive continuous improvement of user experience
- Responsible for building a Global EUC Process, Procedures, define performance metrics and reporting to drive continuous improvement
- Guide and mentor L1 and L2 desktop support analysts with investigation and remediation of end user incidents
Your Background:
As a EUC Operations Manager, you have:
- BS degree in Computer Science or related field
- 15+ years of IT experience and 10+ years of leading EUC Technical or manager
-
Extensive documentation skills with Excel, PowerPoint and ticketing systems
-
Experience in leading a Global desktop engineering and support team
- Experience design and deploying Desktop solutions via “Zero Touch” / Autopilot
- Knowledgeable and experienced in Azure and AWS cloud computing
- Jira and Confluence
- Extensive knowledge of vendor security updates
- Experience in using tools – SCCM, Intune, Qualys, Intune, JAMF, Splunk
- Linux, Windows Desktop, Windows Server, Mac, Android and iOS
- Experience in troubleshooting desktop applications
TECHNICAL SKILL SET:
- End User Computing Technologies
- Desktop Engineering
- Service Desk
- SCCM
- Intune
- M365
- Workstation Patch management tools
- Vulnerability Management & tools
- Incident, Work Order & Change management (ITSM)
- Asset Management and tools
PREFERRED CERTIFICATIONS
- Microsoft Security, Compliance, and Identity Fundamentals
- Microsoft Azure Fundamentals
- Microsoft Certified Professional
- Certification in ISC2
COMPENSATION:
- Salary: $104,000.00 - $130,000.00 Per Year
We will:
- Provide the opportunity to grow and develop your career
- Offer an inclusive environment that encourages diverse perspectives and ideas
- Deliver challenging and unique opportunities to contribute to the success of a transforming organization
- Offer comprehensive benefits globally
Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.
All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.
INTRODUCTION
We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.
We’re looking for people who:
- Act with urgency, accountability, and purpose
- Deliver high quality work with consistency and pride
- Collaborate effectively and elevate those around them
- Focus on outcomes that drive impact and growth
JOB DESCRIPTION
As an End User Computing Operations Manager – Technical leader:
You are:
A Proactive leader who can develop and manage enterprise-wise desktop engineering, video conference and mobile device management programs. You are a Self-motivated individual who thrives on design and implementation of cutting-edge solutions, and you deliver with precision. You see opportunities where others see challenges.
You will:
- Lead the program management activities related to the Desktop, Videoconference and Mobile device management program
- As a technical manager, lead subject matter experts in Windows OS, M365 Intune and any remote desktop support tools and technologies
- Drive forecasting short-term and long-term desktop/laptop equipment needs for global end users and work with business and finance to schedule refresh
- Responsible for global end user device life cycle management, including deploying new users, refreshing of device and recovery of assets from departing employees, ultimately taking ownership of end-to-end lifecycle of Pitney Bowes assets
- Responsible for desktop engineering, testing and defining standard equipment bundles and implementation which meets PB security compliance requirements
- As technical lead, develop runbooks, how-to guides, leverage automation framework to improve process and troubleshooting
- Lead vulnerability remediation on mobile device OS and software including vulnerability remediation governance, execution, reporting for all mobile devices
- Lead end user testing for any new desktop solution, UAT testing and technical documentation along with SOPs for operational support
- Responsible for collaborating with Pitney Bowes IT Teams, vendors as well as HR, Finance to drive continuous improvement of user experience
- Responsible for building a Global EUC Process, Procedures, define performance metrics and reporting to drive continuous improvement
- Guide and mentor L1 and L2 desktop support analysts with investigation and remediation of end user incidents
Your Background:
As a EUC Operations Manager, you have:
- BS degree in Computer Science or related field
- 15+ years of IT experience and 10+ years of leading EUC Technical or manager
-
Extensive documentation skills with Excel, PowerPoint and ticketing systems
-
Experience in leading a Global desktop engineering and support team
- Experience design and deploying Desktop solutions via “Zero Touch” / Autopilot
- Knowledgeable and experienced in Azure and AWS cloud computing
- Jira and Confluence
- Extensive knowledge of vendor security updates
- Experience in using tools – SCCM, Intune, Qualys, Intune, JAMF, Splunk
- Linux, Windows Desktop, Windows Server, Mac, Android and iOS
- Experience in troubleshooting desktop applications
TECHNICAL SKILL SET:
- End User Computing Technologies
- Desktop Engineering
- Service Desk
- SCCM
- Intune
- M365
- Workstation Patch management tools
- Vulnerability Management & tools
- Incident, Work Order & Change management (ITSM)
- Asset Management and tools
PREFERRED CERTIFICATIONS
- Microsoft Security, Compliance, and Identity Fundamentals
- Microsoft Azure Fundamentals
- Microsoft Certified Professional
- Certification in ISC2
COMPENSATION:
- Salary: $104,000.00 - $130,000.00 Per Year
We will:
- Provide the opportunity to grow and develop your career
- Offer an inclusive environment that encourages diverse perspectives and ideas
- Deliver challenging and unique opportunities to contribute to the success of a transforming organization
- Offer comprehensive benefits globally
Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.
All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.
See all 6,758+ H-1B Visa Service Operations Manager Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Service Operations Manager
Align your degree to the role
USCIS scrutinizes whether your specific degree supports a Service Operations Manager position. A degree in operations management, industrial engineering, or business administration strengthens your petition. A general arts degree with no management coursework invites a Request for Evidence.
Search LCA filings by SOC code
Service Operations Managers typically file under SOC code 11-1021 or 11-3010. Cross-reference the OFLC Wage Search with your target employers to confirm they've filed LCAs for management-level operations roles, not just adjacent titles.
Target employers already enrolled in E-Verify
E-Verify enrollment is a reliable proxy for H-1B sponsorship readiness. Employers unfamiliar with the process rarely have internal infrastructure to file on time. Filter your search on Migrate Mate to surface companies with documented H-1B filing history in operations.
Request an October 1 start date
If your employer files in the April lottery window, your H-1B status begins October 1. Negotiate your offer letter to reflect a conditional start date tied to cap approval, not an arbitrary date that creates a gap in your authorization.
Document your specialty occupation with O*NET
Pull the O*NET profile for your specific operations role before your employer files. O*NET's education and training data shows the typical degree requirements adjudicators expect. Include this in your support letter to preempt a specialty occupation RFE.
Verify prevailing wage before accepting the offer
Your employer's LCA must certify your wage at or above the DOL prevailing wage for your job title, level, and work location. Run your role through the OFLC Wage Search yourself so you know whether the offer clears the threshold before you sign.
H-1B Visa Service Operations Manager: Frequently Asked Questions
Does a Service Operations Manager role qualify as an H-1B specialty occupation?
It depends on how the position is defined. USCIS requires the role to normally require a bachelor's degree in a specific field. A Service Operations Manager tied to a particular industry, such as technology platforms, logistics systems, or healthcare operations, with a matching degree requirement is far more defensible than a generalist title with no field-specific education requirement.
Which industries sponsor H-1B visas most often for operations management roles?
Technology companies, third-party logistics providers, financial services firms, and healthcare networks file H-1B petitions for operations management titles with regularity. These sectors tend to have established immigration programs and in-house HR infrastructure to handle the filing process. You can browse verified H-1B sponsors for this role on Migrate Mate.
Can my employer file an H-1B for me if I'm currently on OPT?
Yes. If you're on post-completion OPT, your employer files your H-1B registration in April for the following October 1 start date. If your OPT expires before October 1 and you're selected, the cap-gap rule extends your work authorization automatically through September 30, provided your employer filed before your OPT end date.
What happens to my H-1B if I'm promoted from operations analyst to Service Operations Manager mid-petition?
A material change in job duties or title after the I-129 is filed typically requires an amended petition. Moving from an individual contributor role to a management title changes the SOC code, the prevailing wage level, and potentially the specialty occupation justification. Your employer should file the amendment promptly to avoid status complications.
How do I know if a job listing will actually lead to H-1B sponsorship?
Many listings say "sponsorship available" without any prior filing history. A more reliable signal is whether the employer has certified LCAs for operations management roles in the past. Reviewing DOL disclosure data gives you a factual baseline. You can also check an employer's H-1B track record directly on Migrate Mate before investing time in their application process.