H-1B Visa Patient Representative Jobs
Patient Representative roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in healthcare administration, social work, communications, or a related field. Large hospital systems and integrated health networks file LCAs with the DOL, certifying wages at or above the prevailing rate for your metro area before your petition reaches USCIS.
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Get Access To All JobsINTRODUCTION
At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
SUMMARY
The Patient Financial Services Representative (PFSR) serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting. The PFSR engages with the patient or guarantor to obtain pertinent information and answer any questions in an effort to ensure that all required demographic, financial, and insurance eligibility information is gathered and verified. Ensures all required notices and consent forms are signed accordingly.
Responsibilities
- Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active.
- Determines correct insurance filing order, if multiple insurance coverages are effective for that service.
- Explains policies including all regulatory and financial consent forms; secures all required signatures.
- May confirm physician and prescription orders ensuring accuracy.
- Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.
- May schedule walk-in appointments for services offered.
- Collects patient out-of-pocket responsibility per collection guidelines.
- Provides patient estimates as requested.
- Prepares and balances a daily deposit of all payment collections.
- May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals.
- Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner.
- May guide the patient to appropriate destination for services.
- Obtains pre-certification and authorization.
COMPETENCIES
ACCOUNTABILITY, ACCURACY & QUALITY, CUSTOMER SERVICE, ORGANIZATION SKILLS, PROBLEM SOLVING, PRODUCTIVITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR
EDUCATION AND CERTIFICATION REQUIREMENTS
High School Diploma or Equivalent (Required)
ADDITIONAL JOB INFORMATION
Complexity of Work: Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to work and build relationships collaboratively.
Required Work Experience: No experience required. One (1) year of related hospital, medical office, or customer service experience preferred.
Other Information: In Memorial Physician Group (specialty practices), additional responsibilities include:
1. obtain specialty authorizations
2. authorization denial and peer to peer process
3. scheduling of patient appointments and procedures
4. handle all incoming calls and physician and hospital back line
5. obtain and confirm referrals.
In the Hospital, additional responsibilities include:
1. Upon validation of patient identity, place identification band on patient
2. obtain signatures for hospital specific regulatory forms not required in an ambulatory or office setting
3. obtain authorizations for walk-in appointments
4. determine when financial assistance is needed.
In Memorial Primary Care, additional responsibilities include:
1. MIH-MPC program patient referral, payment collection and eligibility scheduling
2. process referral work-ques and same day access requests
3. work with Patient Access Center on real time patient requests
4. address prescription refill requests, patient advice requests through MyChart, and provider scheduling template.
For the Physician Practices (MPG, MPC and UCC): Must be willing to travel to other locations based on the needs of the business. Mileage reimbursement is provided.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
- Bending and Stooping = 60%
- Climbing = 0%
- Keyboard Entry = 100%
- Kneeling = 0%
- Lifting/Carrying Patients 35 Pounds or Greater = 60%
- Lifting or Carrying 0 - 25 lbs Non-Patient = 80%
- Lifting or Carrying 25 - 75 lbs Non-Patient = 40%
- Lifting or Carrying > 75 lbs Non-Patient = 0%
- Pushing or Pulling 0 - 25 lbs Non-Patient = 80%
- Pushing or Pulling 26 - 75 lbs Non-Patient = 80%
- Pushing or Pulling > 75 lbs Non-Patient = 0%
- Reaching = 80%
- Repetitive Movement Foot/Leg = 0%
- Repetitive Movement Hand/Arm = 80%
- Running = 0%
- Sitting = 80%
- Squatting = 80%
- Standing = 80%
- Walking = 80%
- Audible Speech = 80%
- Hearing Acuity = 80%
- Smelling Acuity = 0%
- Taste Discrimination = 0%
- Depth Perception = 80%
- Distinguish Color = 0%
- Seeing - Far = 80%
- Seeing - Near = 80%
- Bio hazardous Waste = 60%
- Biological Hazards - Respiratory = 60%
- Biological Hazards - Skin or Ingestion = 60%
- Blood and/or Bodily Fluids = 60%
- Communicable Diseases and/or Pathogens = 60%
- Asbestos = 0%
- Cytotoxic Chemicals = 0%
- Dust = 0%
- Gas/Vapors/Fumes = 60%
- Hazardous Chemicals = 60%
- Hazardous Medication = 60%
- Latex = 60%
- Computer Monitor = 100%
- Domestic Animals = 0%
- Extreme Heat/Cold = 0%
- Fire Risk = 0%
- Hazardous Noise = 0%
- Heating Devices = 0%
- Hypoxia = 0%
- Laser/High Intensity Lights = 0%
- Magnetic Fields = 0%
- Moving Mechanical Parts = 0%
- Needles/Sharp Objects = 60%
- Potential Electric Shock = 0%
- Potential for Physical Assault = 40%
- Radiation = 0%
- Sudden Decompression During Flights = 0%
- Unprotected Heights = 0%
- Wet or Slippery Surfaces = 40%
SHIFT
Days
DISCLAIMER:
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification. Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.
Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program. Employment is subject to post offer, pre-placement assessment, including drug testing. If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email MemorialTalent@mhs.net.
INTRODUCTION
At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
SUMMARY
The Patient Financial Services Representative (PFSR) serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting. The PFSR engages with the patient or guarantor to obtain pertinent information and answer any questions in an effort to ensure that all required demographic, financial, and insurance eligibility information is gathered and verified. Ensures all required notices and consent forms are signed accordingly.
Responsibilities
- Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active.
- Determines correct insurance filing order, if multiple insurance coverages are effective for that service.
- Explains policies including all regulatory and financial consent forms; secures all required signatures.
- May confirm physician and prescription orders ensuring accuracy.
- Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.
- May schedule walk-in appointments for services offered.
- Collects patient out-of-pocket responsibility per collection guidelines.
- Provides patient estimates as requested.
- Prepares and balances a daily deposit of all payment collections.
- May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals.
- Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner.
- May guide the patient to appropriate destination for services.
- Obtains pre-certification and authorization.
COMPETENCIES
ACCOUNTABILITY, ACCURACY & QUALITY, CUSTOMER SERVICE, ORGANIZATION SKILLS, PROBLEM SOLVING, PRODUCTIVITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR
EDUCATION AND CERTIFICATION REQUIREMENTS
High School Diploma or Equivalent (Required)
ADDITIONAL JOB INFORMATION
Complexity of Work: Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to work and build relationships collaboratively.
Required Work Experience: No experience required. One (1) year of related hospital, medical office, or customer service experience preferred.
Other Information: In Memorial Physician Group (specialty practices), additional responsibilities include:
1. obtain specialty authorizations
2. authorization denial and peer to peer process
3. scheduling of patient appointments and procedures
4. handle all incoming calls and physician and hospital back line
5. obtain and confirm referrals.
In the Hospital, additional responsibilities include:
1. Upon validation of patient identity, place identification band on patient
2. obtain signatures for hospital specific regulatory forms not required in an ambulatory or office setting
3. obtain authorizations for walk-in appointments
4. determine when financial assistance is needed.
In Memorial Primary Care, additional responsibilities include:
1. MIH-MPC program patient referral, payment collection and eligibility scheduling
2. process referral work-ques and same day access requests
3. work with Patient Access Center on real time patient requests
4. address prescription refill requests, patient advice requests through MyChart, and provider scheduling template.
For the Physician Practices (MPG, MPC and UCC): Must be willing to travel to other locations based on the needs of the business. Mileage reimbursement is provided.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
- Bending and Stooping = 60%
- Climbing = 0%
- Keyboard Entry = 100%
- Kneeling = 0%
- Lifting/Carrying Patients 35 Pounds or Greater = 60%
- Lifting or Carrying 0 - 25 lbs Non-Patient = 80%
- Lifting or Carrying 25 - 75 lbs Non-Patient = 40%
- Lifting or Carrying > 75 lbs Non-Patient = 0%
- Pushing or Pulling 0 - 25 lbs Non-Patient = 80%
- Pushing or Pulling 26 - 75 lbs Non-Patient = 80%
- Pushing or Pulling > 75 lbs Non-Patient = 0%
- Reaching = 80%
- Repetitive Movement Foot/Leg = 0%
- Repetitive Movement Hand/Arm = 80%
- Running = 0%
- Sitting = 80%
- Squatting = 80%
- Standing = 80%
- Walking = 80%
- Audible Speech = 80%
- Hearing Acuity = 80%
- Smelling Acuity = 0%
- Taste Discrimination = 0%
- Depth Perception = 80%
- Distinguish Color = 0%
- Seeing - Far = 80%
- Seeing - Near = 80%
- Bio hazardous Waste = 60%
- Biological Hazards - Respiratory = 60%
- Biological Hazards - Skin or Ingestion = 60%
- Blood and/or Bodily Fluids = 60%
- Communicable Diseases and/or Pathogens = 60%
- Asbestos = 0%
- Cytotoxic Chemicals = 0%
- Dust = 0%
- Gas/Vapors/Fumes = 60%
- Hazardous Chemicals = 60%
- Hazardous Medication = 60%
- Latex = 60%
- Computer Monitor = 100%
- Domestic Animals = 0%
- Extreme Heat/Cold = 0%
- Fire Risk = 0%
- Hazardous Noise = 0%
- Heating Devices = 0%
- Hypoxia = 0%
- Laser/High Intensity Lights = 0%
- Magnetic Fields = 0%
- Moving Mechanical Parts = 0%
- Needles/Sharp Objects = 60%
- Potential Electric Shock = 0%
- Potential for Physical Assault = 40%
- Radiation = 0%
- Sudden Decompression During Flights = 0%
- Unprotected Heights = 0%
- Wet or Slippery Surfaces = 40%
SHIFT
Days
DISCLAIMER:
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification. Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.
Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program. Employment is subject to post offer, pre-placement assessment, including drug testing. If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email MemorialTalent@mhs.net.
See all 507+ H-1B Visa Patient Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Patient Representative Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Patient Representative
Verify your degree field matches the role
H-1B approval for Patient Representative positions depends on a direct tie between your degree and the job duties. A degree in healthcare administration, social work, or public health strengthens the specialty occupation argument far more than a general business degree.
Target hospital systems with E-Verify enrollment
Health systems that participate in E-Verify are already structured for employment verification compliance, which correlates with active H-1B sponsorship programs. Filter your search to multi-hospital networks and academic medical centers with dedicated HR immigration teams.
Look up prevailing wages before negotiating offers
Run your job title and metro area through the OFLC Wage Search before any offer conversation. Your employer's LCA must certify a wage at or above the DOL prevailing rate, so knowing the wage level lets you flag underpayment issues early.
Use Migrate Mate to find verified H-1B sponsors
Search Patient Representative roles on Migrate Mate to see which employers have active LCA filing history with the DOL. This filters out positions where sponsorship language in the job post isn't backed by actual filing activity.
Request premium processing before your start date
Standard H-1B adjudication can run several months. If your employer agrees to premium processing, USCIS guarantees a decision within 15 business days, which protects your start date and reduces the gap between offer acceptance and authorized employment.
Document patient-facing duties in your offer letter
USCIS scrutinizes specialty occupation status for Patient Representative roles. Ask your employer to describe specific degree-required duties in the offer letter, such as benefits navigation, compliance counseling, or complex case coordination, rather than general customer service language.
H-1B Visa Patient Representative: Frequently Asked Questions
Does a Patient Representative role qualify as a specialty occupation for H-1B purposes?
It depends on how the position is structured and described. Roles focused on complex patient advocacy, regulatory compliance, insurance appeals, or care coordination within a clinical setting can meet the specialty occupation standard when a bachelor's degree in a specific field is a genuine requirement. Generalist patient services roles that accept any degree are more likely to face an RFE from USCIS.
Which types of employers sponsor H-1B visas for Patient Representatives?
Large integrated health systems, academic medical centers, and nonprofit hospital networks are the most consistent H-1B sponsors for this role. They have dedicated HR and immigration teams equipped to manage LCA filings and I-129 petitions. You can find Patient Representative roles at employers with documented H-1B filing history on Migrate Mate, which surfaces that DOL data by role and employer.
How does the LCA process work for Patient Representative positions?
Your employer files a Labor Condition Application with the DOL before submitting your H-1B petition to USCIS. The LCA certifies that your offered wage meets or exceeds the prevailing wage for your job title and geographic area, and that hiring you won't adversely affect working conditions for U.S. workers. LCA certification typically takes around seven business days, and the certified LCA must be in place before USCIS can approve your I-129.
Can I switch employers mid-H-1B if I'm working as a Patient Representative?
Yes, H-1B portability under AC21 lets you move to a new employer while your status remains valid, as long as you've held an approved H-1B for at least 180 days and the new role is in the same or a similar occupational classification. Your new employer must file an H-1B transfer petition with USCIS before or at the time you start, and you can begin working immediately upon receipt of that petition.
What happens to my H-1B status if my Patient Representative contract ends?
You have a 60-day grace period after involuntary termination to either find a new H-1B sponsor, change to another visa status, or depart the U.S. During that window you're not authorized to work, but you remain in lawful status. If your employer terminates you before your petition end date, they're required by USCIS regulations to pay for your return transportation home, though that doesn't affect your grace period options.