H-1B Visa Patient Service Specialist Jobs
Patient Service Specialist roles sit at the intersection of healthcare administration and direct patient interaction, making them H-1B visa eligible when the position requires a bachelor's degree in healthcare administration, health information management, or a closely related field. Large hospital systems and integrated health networks are the most active H-1B sponsors for this title.
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As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This position serves as the liaison between patients and clinical staff throughout their appointment journey. Responsibilities include handling more complex patient inquiries, scheduling multiple appointments, and compiling results from various providers and prior tests as needed. The role involves interacting with patients before, during, and after their appointment, assisting with prior authorization and referral processes, and routinely collecting payments per the defined process. The specialist receives moderate guidance, allowing for some independent judgment in managing patient scheduling and coordination.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities
Essential Functions
- Schedules and coordinates appointments, including surgical procedures, pre/post-op care, imaging (MRI, CT scans, etc.), and care across departments and specialties.
- Manages waitlists, opens appointment slots, and adjusts appointment capacity to enhance scheduling across multiple locations and clinics.
- Confirms appointments and provides pre-procedure instructions to patients.
- Tracks, requests, and validates patient records from outside organizations to ensure completeness and timeliness before appointments.
- Serves as the primary liaison between patients, physicians, and clinical staff during appointments, addressing inquiries and facilitating communication.
- Processes payments, reconciles daily financials, and may manage single-case or gap agreements with insurers.
- Acts as a coordinator for surgical cases, managing OR block time, scheduling pre/post-op appointments, and arranging multidisciplinary care.
- Completes outreach for new patient visits, transfer-of-care scheduling.
Knowledge / Skills / Abilities
- Advanced knowledge of scheduling, registration, and referrals processes in Epic.
- Advanced understanding of insurance verification, benefits, authorizations, and appeals processes.
- Familiarity with specialty case coordination and multidisciplinary care.
- Strong coordination and organizational skills.
- Proficient in Microsoft Suite. (Word, Excel, Outlook)
- Excellent communication and liaison skills.
- Ability to manage EPIC work queues and administrative workflows.
- Ability to manage multiple appointments and optimize scheduling across locations.
- Ability to provide detailed instructions and support to patients.
- Ability to facilitate effective communication between patients, physicians, and clinical staff.
Qualifications
Required
Minimum of 2 years of relevant experience in healthcare coordination or administrative role.
Qualifications (Preferred)
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.
Physical Requirements
Carrying, Climbing, Lifting, Listening, Manual Dexterity, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking
Multi-lingual Candidates Welcomed
To inquire about this posting, email: careers@hsc.utah.edu
EEO Statement
University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.
All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination/
Online reports may be submitted at eoe.utah.edu/
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
Requisition Number 84058
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule Monday thru Friday, Arranged hours between 6:30am to 6:30pm
Clinical/Non-Clinical Status Non-Clinical
Location Name Huntsman Cancer Hospital
Workplace Set Up On-site
City SALT LAKE CITY
State UT
Department HCH ANC 60R RADIATION ONCOLOGY
Category Customer Service
Workplace Set Up On-site
Overview
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This position serves as the liaison between patients and clinical staff throughout their appointment journey. Responsibilities include handling more complex patient inquiries, scheduling multiple appointments, and compiling results from various providers and prior tests as needed. The role involves interacting with patients before, during, and after their appointment, assisting with prior authorization and referral processes, and routinely collecting payments per the defined process. The specialist receives moderate guidance, allowing for some independent judgment in managing patient scheduling and coordination.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities
Essential Functions
- Schedules and coordinates appointments, including surgical procedures, pre/post-op care, imaging (MRI, CT scans, etc.), and care across departments and specialties.
- Manages waitlists, opens appointment slots, and adjusts appointment capacity to enhance scheduling across multiple locations and clinics.
- Confirms appointments and provides pre-procedure instructions to patients.
- Tracks, requests, and validates patient records from outside organizations to ensure completeness and timeliness before appointments.
- Serves as the primary liaison between patients, physicians, and clinical staff during appointments, addressing inquiries and facilitating communication.
- Processes payments, reconciles daily financials, and may manage single-case or gap agreements with insurers.
- Acts as a coordinator for surgical cases, managing OR block time, scheduling pre/post-op appointments, and arranging multidisciplinary care.
- Completes outreach for new patient visits, transfer-of-care scheduling.
Knowledge / Skills / Abilities
- Advanced knowledge of scheduling, registration, and referrals processes in Epic.
- Advanced understanding of insurance verification, benefits, authorizations, and appeals processes.
- Familiarity with specialty case coordination and multidisciplinary care.
- Strong coordination and organizational skills.
- Proficient in Microsoft Suite. (Word, Excel, Outlook)
- Excellent communication and liaison skills.
- Ability to manage EPIC work queues and administrative workflows.
- Ability to manage multiple appointments and optimize scheduling across locations.
- Ability to provide detailed instructions and support to patients.
- Ability to facilitate effective communication between patients, physicians, and clinical staff.
Qualifications
Required
Minimum of 2 years of relevant experience in healthcare coordination or administrative role.
Qualifications (Preferred)
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.
Physical Requirements
Carrying, Climbing, Lifting, Listening, Manual Dexterity, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking
Multi-lingual Candidates Welcomed
To inquire about this posting, email: careers@hsc.utah.edu
EEO Statement
University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.
All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination/
Online reports may be submitted at eoe.utah.edu/
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
Requisition Number 84058
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule Monday thru Friday, Arranged hours between 6:30am to 6:30pm
Clinical/Non-Clinical Status Non-Clinical
Location Name Huntsman Cancer Hospital
Workplace Set Up On-site
City SALT LAKE CITY
State UT
Department HCH ANC 60R RADIATION ONCOLOGY
Category Customer Service
Workplace Set Up On-site
See all 6,712+ H-1B Visa Patient Service Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Patient Service Specialist Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Patient Service Specialist
Verify your degree meets specialty occupation
USCIS requires your bachelor's degree field to directly relate to Patient Service Specialist duties. Health information management, healthcare administration, or medical billing degrees strengthen your case. A general business degree alone may trigger an RFE.
Target integrated health systems over clinics
Multi-location hospital networks and academic medical centers file H-1B petitions through dedicated HR immigration teams. Smaller private practices rarely have the infrastructure to sponsor. Filter your search on Migrate Mate to surface employers with confirmed LCA filing history for this role.
Check prevailing wage before accepting an offer
Your offered salary must meet or exceed the DOL prevailing wage for your geographic area. Use the OFLC Wage Search to look up the wage level for your specific metro before signing anything. Level I wages apply to entry-level positions.
Ask whether the employer is E-Verify enrolled
H-1B sponsoring employers must be E-Verify participants. Confirm enrollment before your recruiter advances your application. Employers who aren't enrolled can't legally file your petition, and discovering this late delays your start date.
Build documentation around patient-facing systems experience
USCIS scrutinizes administrative healthcare roles for specialty occupation status. Document your proficiency with EHR platforms, revenue cycle software, or scheduling systems your degree prepared you for. This connects your academic training to job duties in the I-129 support letter.
Plan your petition timeline around cap deadlines
H-1B cap-subject petitions must be filed by April 1 for an October 1 start date. If your employer misses the registration window in March, you'll wait a full year. Confirm your prospective employer's timeline at least six months before your OPT or current status expires.
H-1B Visa Patient Service Specialist: Frequently Asked Questions
Does a Patient Service Specialist role qualify as a specialty occupation for H-1B?
It depends on how the employer defines the position. USCIS requires that the role normally requires a bachelor's degree in a specific field. If the job description mandates a degree in healthcare administration, health information management, or a related discipline, it qualifies. Roles that accept any bachelor's degree or equate experience with education often draw RFEs, so the employer's I-129 support letter needs to clearly tie degree requirements to day-to-day duties.
Which types of employers sponsor H-1B visas for Patient Service Specialists?
Large integrated health systems, academic medical centers, and multispecialty group practices are the most consistent sponsors. These organizations have in-house immigration counsel or established relationships with immigration firms and file H-1B petitions regularly. Standalone clinics and smaller outpatient facilities rarely sponsor. You can identify active sponsors by reviewing LCA disclosure data or searching Migrate Mate, which surfaces employers with verified H-1B filing history for healthcare administrative roles.
What happens to my H-1B status if my healthcare employer eliminates my position?
You have a 60-day grace period after involuntary termination to find a new H-1B sponsor, change to another nonimmigrant status, or depart the country. Your employer is also responsible for paying your return transportation costs if they terminate you before your petition end date. Notify your employer's immigration contact immediately so they can formally withdraw the petition and document the termination date, which anchors your 60-day window.
Can I transfer my H-1B to a new healthcare employer mid-year?
Yes. H-1B portability lets you start working for a new employer as soon as they file a transfer petition, without waiting for approval, as long as you've been in valid H-1B status. The new employer must file a new I-129 and Labor Condition Application specific to your new role and work location. If your duties or job site change substantially, a new LCA is required even within the same organization.
Does the O*NET job zone classification affect H-1B eligibility for this role?
O*NET classifies Patient Service Specialist under job zones that typically indicate some post-secondary education is required, but USCIS adjudicators look beyond job zone alone. What matters is whether the employer can demonstrate that a specific bachelor's degree is an industry standard for the position. Employers strengthen their case by referencing industry hiring norms and tying your degree to specific technical requirements in the role, not just citing the O*NET profile in isolation.