H-1B Visa Patient Service Specialist Jobs
Patient Service Specialist roles sit at the intersection of healthcare administration and direct patient interaction, making them H-1B eligible when the position requires a bachelor's degree in healthcare administration, health information management, or a closely related field. Large hospital systems and integrated health networks are the most active H-1B sponsors for this title.
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Get Access To All JobsINTRODUCTION
Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.
A caregiver in this position works primary hours from 8:00am to 4:30pm. One shift a week will be from 11:00am to 7:30pm. This role also requires rotating weekends.
YOUR ROLE AND RESPONSIBILITIES
A caregiver who excels in this role will:
- Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
- Investigate, triage and resolve patient issues using the established HEART model.
- Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
- Enter and maintain confidential patient information.
- Recruit, enroll and educate patients on MyChart and Appointment Pass.
MINIMUM QUALIFICATIONS
Minimum qualifications for the ideal future caregiver include:
- High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service
- OR Associate’s Degree and 1 year of experience
- OR Bachelor’s Degree
- Working knowledge of PC window applications
- Ability to perform basic math sufficient to process insurance co-pays
PREFERRED QUALIFICATIONS
Preferred qualifications for the ideal future caregiver include:
- Knowledge of medical terminology
- Demonstrable personal computer keyboard skills
Physical Requirements
- Dexterity sufficient to operate a PC and other office equipment.
- Requires extended periods of standing, walking or sitting.
- Good visual acuity through normal or corrected vision.
- Must be able to navigate various locations and function in a fast-paced, hectic environment.
- Ability to lift and transport up to 25 pounds.
PERSONAL PROTECTIVE EQUIPMENT
Follows standard precautions using personal protective equipment as required.
PAY RANGE
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
INTRODUCTION
Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.
A caregiver in this position works primary hours from 8:00am to 4:30pm. One shift a week will be from 11:00am to 7:30pm. This role also requires rotating weekends.
YOUR ROLE AND RESPONSIBILITIES
A caregiver who excels in this role will:
- Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
- Investigate, triage and resolve patient issues using the established HEART model.
- Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
- Enter and maintain confidential patient information.
- Recruit, enroll and educate patients on MyChart and Appointment Pass.
MINIMUM QUALIFICATIONS
Minimum qualifications for the ideal future caregiver include:
- High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service
- OR Associate’s Degree and 1 year of experience
- OR Bachelor’s Degree
- Working knowledge of PC window applications
- Ability to perform basic math sufficient to process insurance co-pays
PREFERRED QUALIFICATIONS
Preferred qualifications for the ideal future caregiver include:
- Knowledge of medical terminology
- Demonstrable personal computer keyboard skills
Physical Requirements
- Dexterity sufficient to operate a PC and other office equipment.
- Requires extended periods of standing, walking or sitting.
- Good visual acuity through normal or corrected vision.
- Must be able to navigate various locations and function in a fast-paced, hectic environment.
- Ability to lift and transport up to 25 pounds.
PERSONAL PROTECTIVE EQUIPMENT
Follows standard precautions using personal protective equipment as required.
PAY RANGE
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
See all 6,047+ Patient Service Specialist jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Patient Service Specialist
Verify your degree meets specialty occupation
USCIS requires your bachelor's degree field to directly relate to Patient Service Specialist duties. Health information management, healthcare administration, or medical billing degrees strengthen your case. A general business degree alone may trigger an RFE.
Target integrated health systems over clinics
Multi-location hospital networks and academic medical centers file H-1B petitions through dedicated HR immigration teams. Smaller private practices rarely have the infrastructure to sponsor. Filter your search on Migrate Mate to surface employers with confirmed LCA filing history for this role.
Check prevailing wage before accepting an offer
Your offered salary must meet or exceed the DOL prevailing wage for your geographic area. Use the OFLC Wage Search to look up the wage level for your specific metro before signing anything. Level I wages apply to entry-level positions.
Ask whether the employer is E-Verify enrolled
H-1B sponsoring employers must be E-Verify participants. Confirm enrollment before your recruiter advances your application. Employers who aren't enrolled can't legally file your petition, and discovering this late delays your start date.
Build documentation around patient-facing systems experience
USCIS scrutinizes administrative healthcare roles for specialty occupation status. Document your proficiency with EHR platforms, revenue cycle software, or scheduling systems your degree prepared you for. This connects your academic training to job duties in the I-129 support letter.
Plan your petition timeline around cap deadlines
H-1B cap-subject petitions must be filed by April 1 for an October 1 start date. If your employer misses the registration window in March, you'll wait a full year. Confirm your prospective employer's timeline at least six months before your OPT or current status expires.
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Find Patient Service Specialist JobsPatient Service Specialist H-1B Visa: Frequently Asked Questions
Does a Patient Service Specialist role qualify as a specialty occupation for H-1B?
It depends on how the employer defines the position. USCIS requires that the role normally requires a bachelor's degree in a specific field. If the job description mandates a degree in healthcare administration, health information management, or a related discipline, it qualifies. Roles that accept any bachelor's degree or equate experience with education often draw RFEs, so the employer's I-129 support letter needs to clearly tie degree requirements to day-to-day duties.
Which types of employers sponsor H-1B visas for Patient Service Specialists?
Large integrated health systems, academic medical centers, and multispecialty group practices are the most consistent sponsors. These organizations have in-house immigration counsel or established relationships with immigration firms and file H-1B petitions regularly. Standalone clinics and smaller outpatient facilities rarely sponsor. You can identify active sponsors by reviewing LCA disclosure data or searching Migrate Mate, which surfaces employers with verified H-1B filing history for healthcare administrative roles.
What happens to my H-1B status if my healthcare employer eliminates my position?
You have a 60-day grace period after involuntary termination to find a new H-1B sponsor, change to another nonimmigrant status, or depart the country. Your employer is also responsible for paying your return transportation costs if they terminate you before your petition end date. Notify your employer's immigration contact immediately so they can formally withdraw the petition and document the termination date, which anchors your 60-day window.
Can I transfer my H-1B to a new healthcare employer mid-year?
Yes. H-1B portability lets you start working for a new employer as soon as they file a transfer petition, without waiting for approval, as long as you've been in valid H-1B status. The new employer must file a new I-129 and Labor Condition Application specific to your new role and work location. If your duties or job site change substantially, a new LCA is required even within the same organization.
Does the O*NET job zone classification affect H-1B eligibility for this role?
O*NET classifies Patient Service Specialist under job zones that typically indicate some post-secondary education is required, but USCIS adjudicators look beyond job zone alone. What matters is whether the employer can demonstrate that a specific bachelor's degree is an industry standard for the position. Employers strengthen their case by referencing industry hiring norms and tying your degree to specific technical requirements in the role, not just citing the O*NET profile in isolation.
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