H-1B Visa Patient Service Specialist Jobs
Patient Service Specialist roles sit at the intersection of healthcare administration and direct patient interaction, making them H-1B visa eligible when the position requires a bachelor's degree in healthcare administration, health information management, or a closely related field. Large hospital systems and integrated health networks are the most active H-1B sponsors for this title.
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TCCH is growing and actively recruiting Patient Services Specialists (PSS) to join our Care Teams across all our care sites. We are seeking passionate, driven individuals who align with our values of Quality, Respect, and Service, and are eager to make a meaningful impact on the well-being of our patients. Under the direct supervision of the Site Manager, the PSS provides exceptional customer service to all patients, customers, clients, coworkers, and staff. With a smile, the PSS acknowledges and greets every site visitor entering our clinics. PSS staff cover all sites and service lines under the Unified Customer Service Department Manager. PSS staff are required to meet front desk metrics that include full patient registration, eligibility verification, insurance card scanning, email reviewing, and documenting time of service collection. PSS is responsible for accurately collecting all UDS data, family size, and household income for our clients. When creating claims, PSS ensures patient eligibility and proper insurance policy selections while managing daily completion of miscellaneously assigned departmental tasks. All responsibilities will take place while working closely with providers and care teams to ensure patient care is thoroughly achieved.
FUNCTIONS
- Complete all registrations in a professional, accurate, and customer-oriented manner
- Obtains information from patients’ health insurance or managed care identification card
- Understand and consistently demonstrate daily compliance to standardized practices and procedures in all areas of collecting, handling, and storage of cash funds tills
- Answer all incoming calls appropriately, as evidenced by the Manager’s observation
- Respond to calls from patients, physicians, physicians’ office staff, and peers, and uses good judgement to determine the urgency of the situation
- Answer, screen, prioritize, and redirect calls for the appropriate department
- Answer questions, handle routine matters, and take messages
- Schedule all appointments for patients on the scheduling system and work with the manager to meet scheduling goals
- Process requests for medical records from physicians, attorneys, legal agencies, insurance companies, governmental agencies, hospitals, Mass Pro, audits, and former/current patients
- Review and processes record requests to determine presence and accurate completion of authorization for release of information; Contact patient, physician, or other appropriate party to secure absent/inappropriate authorization
- Receive and forward faxed requests for medical information from various agencies
- Process medical records requests and verify their identification and authorization
- Always maintain media in all printers, which may require lifting or carrying cases of media
- Have knowledge of or be quick to learn all software and hardware computerized equipment
- Maintain strict confidentiality of all patient information and documentation
- Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
- Work on a team toward surpassing departmental goals and objectives across multiple departments and facilities
- Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards
- Follow the organization’s exposure control plans and bloodborne and airborne pathogens protocol
- Carry out all other duties as assigned
SCHEDULE / LOCATION
- Monday to Friday, 8am-5pm
- Pasco, WA
WAGE / STATUS
- $18.81 - $24.33
- This is a Union / Bargaining Unit position, non-exempt
BENEFITS AND WELL-BEING
- Benefits package including medical, dental, vision, life, disability, retirement with employer match, and paid sick/vacation time
- Conveniently located within a 3-4 hour drive to major metropolitan areas such as Seattle, Portland, Spokane, and Coeur d’Alene
- Conveniently located between major outdoor recreational hubs such as Mount Rainier National Park, White Pass/Bluewood/Schweitzer Ski Resorts, Snoqualmie/Palouse/Multnomah Falls, wine country, and more!
WHY TCCH?
At Tri-Cities Community Health, we are dedicated to making a lasting impact on the lives of others while keeping pace with our rapidly growing community. Enjoy flexible scheduling, excellent benefits, and a fulfilling work-life balance that allows you to embrace the 300 days of sunshine the Tri-Cities has to offer! As a healthcare professional with TCCH, you’ll be a part of a collaborative team focused on providing comprehensive care to the underserved and underinsured populations of our community – creating meaningful, generational change.
In 1981, fueled by the desire to provide quality, accessible healthcare to migrant and farm workers in their community, five visionary women laid the foundation of what would later become Tri-Cities Community Health (TCCH). As a Federally Qualified Health Center (FQHC), TCCH stands tall in the community, boasting six clinical sites strategically positioned to provide comprehensive primary care services to the underserved populations of Pasco, Kennewick, Richland, and the neighboring cities. Serving as the trusted medical home for our patients, TCCH offers a wide range of services - from dental care, optometry, and pharmacy needs to behavioral health and endocrinology. Our spectrum of services is continually expanding as our community grows. Our excellent care extends beyond the walls of our clinics, seamlessly connecting patients to vital social services like WIC and Maternal Support Services. And for those facing logistical barriers, we go the extra mile, ensuring access to prescribed medication by delivering directly to their doorstep. Everything we do reflects our core values of Quality, Respect, and Service. We exist because people matter!
REQUIREMENTS
- Minimum high school diploma or GED
- Minimum three (3) years of experience in general medical, dental, BHS, or specialized medical setting preferred
- Strong organizational skills to manage multiple responsibilities simultaneously across multiple departments and facilities
- Completion of yearly competency trainings on customer service, UDS data, migrant and seasonal worker populations, insurance, and sliding fees programs
- Proficient in English and another language (Spanish, Russian, Mandarin, or other) preferred
OPPORTUNITY
TCCH is growing and actively recruiting Patient Services Specialists (PSS) to join our Care Teams across all our care sites. We are seeking passionate, driven individuals who align with our values of Quality, Respect, and Service, and are eager to make a meaningful impact on the well-being of our patients. Under the direct supervision of the Site Manager, the PSS provides exceptional customer service to all patients, customers, clients, coworkers, and staff. With a smile, the PSS acknowledges and greets every site visitor entering our clinics. PSS staff cover all sites and service lines under the Unified Customer Service Department Manager. PSS staff are required to meet front desk metrics that include full patient registration, eligibility verification, insurance card scanning, email reviewing, and documenting time of service collection. PSS is responsible for accurately collecting all UDS data, family size, and household income for our clients. When creating claims, PSS ensures patient eligibility and proper insurance policy selections while managing daily completion of miscellaneously assigned departmental tasks. All responsibilities will take place while working closely with providers and care teams to ensure patient care is thoroughly achieved.
FUNCTIONS
- Complete all registrations in a professional, accurate, and customer-oriented manner
- Obtains information from patients’ health insurance or managed care identification card
- Understand and consistently demonstrate daily compliance to standardized practices and procedures in all areas of collecting, handling, and storage of cash funds tills
- Answer all incoming calls appropriately, as evidenced by the Manager’s observation
- Respond to calls from patients, physicians, physicians’ office staff, and peers, and uses good judgement to determine the urgency of the situation
- Answer, screen, prioritize, and redirect calls for the appropriate department
- Answer questions, handle routine matters, and take messages
- Schedule all appointments for patients on the scheduling system and work with the manager to meet scheduling goals
- Process requests for medical records from physicians, attorneys, legal agencies, insurance companies, governmental agencies, hospitals, Mass Pro, audits, and former/current patients
- Review and processes record requests to determine presence and accurate completion of authorization for release of information; Contact patient, physician, or other appropriate party to secure absent/inappropriate authorization
- Receive and forward faxed requests for medical information from various agencies
- Process medical records requests and verify their identification and authorization
- Always maintain media in all printers, which may require lifting or carrying cases of media
- Have knowledge of or be quick to learn all software and hardware computerized equipment
- Maintain strict confidentiality of all patient information and documentation
- Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
- Work on a team toward surpassing departmental goals and objectives across multiple departments and facilities
- Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards
- Follow the organization’s exposure control plans and bloodborne and airborne pathogens protocol
- Carry out all other duties as assigned
SCHEDULE / LOCATION
- Monday to Friday, 8am-5pm
- Pasco, WA
WAGE / STATUS
- $18.81 - $24.33
- This is a Union / Bargaining Unit position, non-exempt
BENEFITS AND WELL-BEING
- Benefits package including medical, dental, vision, life, disability, retirement with employer match, and paid sick/vacation time
- Conveniently located within a 3-4 hour drive to major metropolitan areas such as Seattle, Portland, Spokane, and Coeur d’Alene
- Conveniently located between major outdoor recreational hubs such as Mount Rainier National Park, White Pass/Bluewood/Schweitzer Ski Resorts, Snoqualmie/Palouse/Multnomah Falls, wine country, and more!
WHY TCCH?
At Tri-Cities Community Health, we are dedicated to making a lasting impact on the lives of others while keeping pace with our rapidly growing community. Enjoy flexible scheduling, excellent benefits, and a fulfilling work-life balance that allows you to embrace the 300 days of sunshine the Tri-Cities has to offer! As a healthcare professional with TCCH, you’ll be a part of a collaborative team focused on providing comprehensive care to the underserved and underinsured populations of our community – creating meaningful, generational change.
In 1981, fueled by the desire to provide quality, accessible healthcare to migrant and farm workers in their community, five visionary women laid the foundation of what would later become Tri-Cities Community Health (TCCH). As a Federally Qualified Health Center (FQHC), TCCH stands tall in the community, boasting six clinical sites strategically positioned to provide comprehensive primary care services to the underserved populations of Pasco, Kennewick, Richland, and the neighboring cities. Serving as the trusted medical home for our patients, TCCH offers a wide range of services - from dental care, optometry, and pharmacy needs to behavioral health and endocrinology. Our spectrum of services is continually expanding as our community grows. Our excellent care extends beyond the walls of our clinics, seamlessly connecting patients to vital social services like WIC and Maternal Support Services. And for those facing logistical barriers, we go the extra mile, ensuring access to prescribed medication by delivering directly to their doorstep. Everything we do reflects our core values of Quality, Respect, and Service. We exist because people matter!
REQUIREMENTS
- Minimum high school diploma or GED
- Minimum three (3) years of experience in general medical, dental, BHS, or specialized medical setting preferred
- Strong organizational skills to manage multiple responsibilities simultaneously across multiple departments and facilities
- Completion of yearly competency trainings on customer service, UDS data, migrant and seasonal worker populations, insurance, and sliding fees programs
- Proficient in English and another language (Spanish, Russian, Mandarin, or other) preferred
See all H-1B Visa Patient Service Specialist Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Patient Service Specialist
Verify your degree meets specialty occupation
USCIS requires your bachelor's degree field to directly relate to Patient Service Specialist duties. Health information management, healthcare administration, or medical billing degrees strengthen your case. A general business degree alone may trigger an RFE.
Target integrated health systems over clinics
Multi-location hospital networks and academic medical centers file H-1B petitions through dedicated HR immigration teams. Smaller private practices rarely have the infrastructure to sponsor. Filter your search on Migrate Mate to surface employers with confirmed LCA filing history for this role.
Check prevailing wage before accepting an offer
Your offered salary must meet or exceed the DOL prevailing wage for your geographic area. Use the OFLC Wage Search to look up the wage level for your specific metro before signing anything. Level I wages apply to entry-level positions.
Ask whether the employer is E-Verify enrolled
H-1B sponsoring employers must be E-Verify participants. Confirm enrollment before your recruiter advances your application. Employers who aren't enrolled can't legally file your petition, and discovering this late delays your start date.
Build documentation around patient-facing systems experience
USCIS scrutinizes administrative healthcare roles for specialty occupation status. Document your proficiency with EHR platforms, revenue cycle software, or scheduling systems your degree prepared you for. This connects your academic training to job duties in the I-129 support letter.
Plan your petition timeline around cap deadlines
H-1B cap-subject petitions must be filed by April 1 for an October 1 start date. If your employer misses the registration window in March, you'll wait a full year. Confirm your prospective employer's timeline at least six months before your OPT or current status expires.
H-1B Visa Patient Service Specialist: Frequently Asked Questions
Does a Patient Service Specialist role qualify as a specialty occupation for H-1B?
It depends on how the employer defines the position. USCIS requires that the role normally requires a bachelor's degree in a specific field. If the job description mandates a degree in healthcare administration, health information management, or a related discipline, it qualifies. Roles that accept any bachelor's degree or equate experience with education often draw RFEs, so the employer's I-129 support letter needs to clearly tie degree requirements to day-to-day duties.
Which types of employers sponsor H-1B visas for Patient Service Specialists?
Large integrated health systems, academic medical centers, and multispecialty group practices are the most consistent sponsors. These organizations have in-house immigration counsel or established relationships with immigration firms and file H-1B petitions regularly. Standalone clinics and smaller outpatient facilities rarely sponsor. You can identify active sponsors by reviewing LCA disclosure data or searching Migrate Mate, which surfaces employers with verified H-1B filing history for healthcare administrative roles.
What happens to my H-1B status if my healthcare employer eliminates my position?
You have a 60-day grace period after involuntary termination to find a new H-1B sponsor, change to another nonimmigrant status, or depart the country. Your employer is also responsible for paying your return transportation costs if they terminate you before your petition end date. Notify your employer's immigration contact immediately so they can formally withdraw the petition and document the termination date, which anchors your 60-day window.
Can I transfer my H-1B to a new healthcare employer mid-year?
Yes. H-1B portability lets you start working for a new employer as soon as they file a transfer petition, without waiting for approval, as long as you've been in valid H-1B status. The new employer must file a new I-129 and Labor Condition Application specific to your new role and work location. If your duties or job site change substantially, a new LCA is required even within the same organization.
Does the O*NET job zone classification affect H-1B eligibility for this role?
O*NET classifies Patient Service Specialist under job zones that typically indicate some post-secondary education is required, but USCIS adjudicators look beyond job zone alone. What matters is whether the employer can demonstrate that a specific bachelor's degree is an industry standard for the position. Employers strengthen their case by referencing industry hiring norms and tying your degree to specific technical requirements in the role, not just citing the O*NET profile in isolation.