H-1B Visa Service Team Lead Jobs
Service Team Lead roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field, such as business management, operations, or a technical discipline. Employers file a Labor Condition Application with the DOL before sponsoring, certifying the role meets prevailing wage standards for your work location.
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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Who We Are
When you work for Michigan Language Assessment, you join one of the oldest and most respected language-testing organizations in the world. Michigan Language Assessment is committed to delivering outstanding and reliable English language assessments based on 70+ years of assessment expertise. You also become part of two leading, world-renowned universities the University of Michigan, one of the best universities to work for in the country, and Cambridge Assessment English, which is part of the University of Cambridge and has over 100 years of experience assessing English language proficiency.
The Michigan Language Assessment team is diverse, dynamic, and committed to building and strengthening a culture of inclusion, support, innovation, adaptability, quality, and trust. You'll have the chance to collaborate with peers from more than a dozen countries as you help us grow domestically and globally. We believe in hard work and the importance of personal time. We believe good ideas can come from anyone in the organization. We believe that difficult projects and hard tasks can be accomplished in an atmosphere that's collegial and supportive, because we're all in this together.
To find out more about Michigan Language Assessment, visit us at https://michiganassessment.org/about-us/.
Job Summary
The Customer Service Team Lead is responsible for providing day-to-day guidance, support, and coordination for the customer service team to ensure customer support requests are handled in a timely, effective, and consistent manner. This position assists in applying organizational policies and procedures, supports the resolution of complex or escalated customer issues, and helps promote quality service delivery aligned with organizational standards while serving as a regular member of the customer service team.
Responsibilities
- Provide support to customers through multiple communication methods including email and telephone, to ensure optimal customer experience in resolution of customer inquiries about our product offerings and administrative systems and procedures.
- Provide guidance to the representatives that support the customer service functions by leading in making recommendations for resolving complex issues and providing general technical support. Supports training and onboarding for new team members. Identify opportunities to clarify procedures, improve workflows, and elevate complex account or compliance-related issues to the Supervisor or Manager as appropriate.
- Provide input to enhance customers' experience and adhere to best practices that guarantee organizational well-being and advancement through policies, procedures, platform/tool implementation, and integration.
- Provide administrative support for a variety of platforms required in the customer service function to maintain data integrity across platforms and provide reports.
- Aim to meet or exceed the KPIs and metrics.
- Other contributions commensurate with level and experience as required.
Required Qualifications
- Bachelor's degree in administration
- Excellent use of MS Office and Google Suite
- High-level aptitude using computers and learning software
- Excellent oral and written communication skills
- Attention to detail, with an ability to manage competing demands
- Ability to work both independently and as a member of a team
- An understanding of business operations
- Some experience in coaching/mentoring staff
- Experience in working in a customer relations capacity
- Experience working with international clientele with a variety of social and language backgrounds
Desired Qualifications
- Foundational knowledge of Microsoft Dynamics 365, Salesforce, or other CRM
- Familiarity with our products and services
- Familiarity with our policies and procedures
- Familiar with University of Michigan policies and procedures
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Locations
Michigan Language Assessment is seeking candidates located in or around Manila, Philippines. Michigan Language Assessment supports a fully remote work from home schedule with occasionally scheduled in-person activities.
Additional Information
Annual salary range 367,000 PHP - 450,000 PHP (Philippine Pesos).
This position will be hired through Cambridge University Press and Assessment but work for the organization Michigan Language Assessment.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
Job Opening ID
283004
Working Title
Customer Service Team Lead - Philippines
Job Title
Customer Service Rep Lead
Work Location
International
Manila, PHL
Modes of Work
Mobile/Remote
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
College Of Lsa
Department
Michigan Language Assessment
Posting Begin/End Date
9/16/2026 - 9/30/2026
Career Interest
Administration
How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Who We Are
When you work for Michigan Language Assessment, you join one of the oldest and most respected language-testing organizations in the world. Michigan Language Assessment is committed to delivering outstanding and reliable English language assessments based on 70+ years of assessment expertise. You also become part of two leading, world-renowned universities the University of Michigan, one of the best universities to work for in the country, and Cambridge Assessment English, which is part of the University of Cambridge and has over 100 years of experience assessing English language proficiency.
The Michigan Language Assessment team is diverse, dynamic, and committed to building and strengthening a culture of inclusion, support, innovation, adaptability, quality, and trust. You'll have the chance to collaborate with peers from more than a dozen countries as you help us grow domestically and globally. We believe in hard work and the importance of personal time. We believe good ideas can come from anyone in the organization. We believe that difficult projects and hard tasks can be accomplished in an atmosphere that's collegial and supportive, because we're all in this together.
To find out more about Michigan Language Assessment, visit us at https://michiganassessment.org/about-us/.
Job Summary
The Customer Service Team Lead is responsible for providing day-to-day guidance, support, and coordination for the customer service team to ensure customer support requests are handled in a timely, effective, and consistent manner. This position assists in applying organizational policies and procedures, supports the resolution of complex or escalated customer issues, and helps promote quality service delivery aligned with organizational standards while serving as a regular member of the customer service team.
Responsibilities
- Provide support to customers through multiple communication methods including email and telephone, to ensure optimal customer experience in resolution of customer inquiries about our product offerings and administrative systems and procedures.
- Provide guidance to the representatives that support the customer service functions by leading in making recommendations for resolving complex issues and providing general technical support. Supports training and onboarding for new team members. Identify opportunities to clarify procedures, improve workflows, and elevate complex account or compliance-related issues to the Supervisor or Manager as appropriate.
- Provide input to enhance customers' experience and adhere to best practices that guarantee organizational well-being and advancement through policies, procedures, platform/tool implementation, and integration.
- Provide administrative support for a variety of platforms required in the customer service function to maintain data integrity across platforms and provide reports.
- Aim to meet or exceed the KPIs and metrics.
- Other contributions commensurate with level and experience as required.
Required Qualifications
- Bachelor's degree in administration
- Excellent use of MS Office and Google Suite
- High-level aptitude using computers and learning software
- Excellent oral and written communication skills
- Attention to detail, with an ability to manage competing demands
- Ability to work both independently and as a member of a team
- An understanding of business operations
- Some experience in coaching/mentoring staff
- Experience in working in a customer relations capacity
- Experience working with international clientele with a variety of social and language backgrounds
Desired Qualifications
- Foundational knowledge of Microsoft Dynamics 365, Salesforce, or other CRM
- Familiarity with our products and services
- Familiarity with our policies and procedures
- Familiar with University of Michigan policies and procedures
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Locations
Michigan Language Assessment is seeking candidates located in or around Manila, Philippines. Michigan Language Assessment supports a fully remote work from home schedule with occasionally scheduled in-person activities.
Additional Information
Annual salary range 367,000 PHP - 450,000 PHP (Philippine Pesos).
This position will be hired through Cambridge University Press and Assessment but work for the organization Michigan Language Assessment.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
Job Opening ID
283004
Working Title
Customer Service Team Lead - Philippines
Job Title
Customer Service Rep Lead
Work Location
International
Manila, PHL
Modes of Work
Mobile/Remote
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
College Of Lsa
Department
Michigan Language Assessment
Posting Begin/End Date
9/16/2026 - 9/30/2026
Career Interest
Administration
See all 71+ H-1B Visa Service Team Lead Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Service Team Lead Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Service Team Lead
Map your degree to the role
USCIS requires your degree field to match the Service Team Lead position's core functions. If your degree is in a tangential field, gather documentation showing how your coursework directly supports team operations, workflow design, or service delivery management.
Check prevailing wages before negotiating
Look up the wage level for your specific metro area using the OFLC Wage Search before any offer conversation. Your offered salary must meet or exceed the DOL-certified prevailing wage, and knowing the floor prevents accepting an offer that delays or derails your H-1B filing.
Target employers with active LCA filings
Search Migrate Mate to filter Service Team Lead roles by verified employer LCA filing history. Employers who have filed LCAs for this occupation code have an established sponsorship workflow, reducing the risk of a first-time filing delay.
Clarify the specialty occupation argument upfront
Service Team Lead titles face closer USCIS scrutiny than engineering or technical roles because the degree requirement isn't always industry-standard. Ask hiring managers directly whether the job description specifies a degree in a related field, not just any bachelor's degree.
Confirm E-Verify enrollment before accepting an offer
If you're transitioning from OPT or cap-gap status, your employer must be enrolled in E-Verify to legally employ you during that period. Verify their enrollment status during the offer stage, not after you've given notice to your current employer.
Build a management credential record now
Assemble documentation of team size managed, operational metrics you owned, and any formal certifications in project or operations management. USCIS reviews these when assessing whether the role genuinely requires a degree, and gaps in evidence are a common RFE trigger for leadership titles.
H-1B Visa Service Team Lead: Frequently Asked Questions
Does a Service Team Lead role qualify as a specialty occupation for H-1B purposes?
It can, but the employer must demonstrate that the role normally requires a bachelor's degree in a specific field, not just any degree. Generic leadership titles face higher RFE rates because USCIS scrutinizes whether the position truly requires specialized theoretical knowledge. The stronger the job description ties duties to a defined academic discipline, such as operations management, business administration, or an industry-specific field, the more defensible the petition.
How do I find Service Team Lead employers who sponsor H-1B visas?
Use Migrate Mate to search Service Team Lead roles filtered by employers with documented H-1B LCA filing history. This shows which companies have already gone through the DOL Labor Condition Application process for similar roles, meaning they have an established sponsorship workflow rather than encountering the process for the first time with your petition.
Can I transfer my H-1B to a new Service Team Lead role at a different company?
Yes. Under H-1B portability rules, you can start working for a new employer once your transfer petition is filed, without waiting for approval, as long as you've been maintaining valid H-1B status. The new employer still files a fresh LCA and I-129 petition, and the role must independently qualify as a specialty occupation under USCIS standards.
What happens to my H-1B status if my Service Team Lead role is restructured or eliminated?
You have a 60-day grace period after losing your H-1B employment to find a new sponsor, change status, or depart the country. If the role is restructured but you remain employed, your employer should file an amended H-1B if your job duties, worksite location, or salary changes materially. Failing to file an amendment when required is a compliance risk for both you and your employer.
Does managing a remote team across multiple states affect my H-1B filing?
Yes. H-1B status is tied to the worksite location listed on the LCA, and remote work arrangements involving multiple states may require additional LCA filings or amendments. Short-term assignments under 60 days in a non-listed location may qualify for the short-term placement rule, but ongoing remote work in a new state requires a new certified LCA for that location before you begin working there.