H-1B Visa Student Success Coordinator Jobs
Student Success Coordinator roles sit in a gray zone for H-1B sponsorship: universities and colleges are cap-exempt employers, meaning your petition bypasses the annual lottery. Qualifying requires a bachelor's degree in education, counseling, or a related field, and your job duties must meet the specialty occupation standard USCIS applies to student affairs roles.
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Get Access To All JobsGENERAL DESCRIPTION OF THE POSITION
The Student Success Customer Service Coordinator will report to the Associate Director of the Call Center/Customer Service Center of Excellence. They are responsible for the delivery of superior customer service by answering and efficiently resolving incoming inquiries, in connection with the operation of the Customer Service Center of Excellence. The key responsibilities include fielding calls in the call center, providing support for training sessions for faculty and staff, and collaborating with campus units to streamline student support services. The coordinator will also assist with identifying service gaps and opportunities for improvement. They will serve as a resource and advocate for students navigating university systems and services. This position requires a professional and analytical individual with strong communication and technology skills and previous customer service experience who takes pleasure in working with the public and can perform tasks timely and efficiently as a member of a team. This position also requires the coordinator to act as a customer advocate by taking ownership of the inquiry and follow through to satisfy the customer at the first point of contact.
The coordinator is also responsible for wraparound support for students who call into the DSU call center includes referrals to academic advising, tutoring, counseling, health services, co-curricular programming, service opportunities, and smart campus technology will be integrated into this initiative to ensure a holistic and responsive student experience.
ESSENTIAL FUNCTIONS
The following are the functions essential to performing this job:
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The ability to respond professionally and efficiently to customer inquiries via various channels such as telephone, email, chat, social media or in person.
-
Requires the ability to effectively problem solve customer issues.
-
The ability to learn new technology, products or customer policies quickly.
-
Requires highly skilled customer service experience and effective interpersonal and customer relations skills, including diplomacy and the ability to work effectively with individuals from a wide range of personal and academic backgrounds.
-
Ability to assist with training of new customer service staff.
-
Requires the ability to research, resolve and respond to executive level escalations efficiently.
-
Will work as a liaison with other campus offices and constituents.
-
The ability to assist with projects associated with developing and implementing service strategies.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
The individual in this job must possess these skills and abilities or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
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Must have extensive experience working with a variety of computer applications including Microsoft Word, Excel, and PowerPoint.
-
Must have experience working with databases and all applications relevant to the internet. Knowledge of CRM and contact center technology systems is preferred.
-
Must have the ability to deal effectively and courteously with the public.
-
Must have the ability to work within a team and independently. The ability to be detail oriented.
-
Must be able to work flexibly under the pressure of multiple deadlines simultaneously and service level agreements.
-
Must have the ability to maintain confidentiality and handle sensitive matters with discretion and tact.
-
Must have the ability to work well with others and to interact positively with internal and external customers.
QUALIFICATION STANDARDS
-
Education: Associate degree, bachelor’s degree preferred or equivalent work experience.
-
Experience assisting with training for customer service staff and enterprise staff.
-
Experience identifying service gaps and opportunities for improvement.
-
Excellent professional and interpersonal communication skills are essential.
-
Proven superior customer service skills.
PERFORMANCE STANDARDS
-
Demonstrate knowledge of the DSU Fundamentals.
-
Reliable attendance and work results.
-
Completion and quality of work according to the guidelines established.
-
Interaction and working relationships with co-workers and customers.
EEO Statement
Delaware State University is an Equal Opportunity Employer. The University does not discriminate on the basis of gender, race, religion, age, national origin, color, marital status, sexual orientation, citizenship or disability, veteran or military status, gender identity or genetic information. Auxiliary aids and services are available upon request to individuals with disabilities. The University is committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
GENERAL DESCRIPTION OF THE POSITION
The Student Success Customer Service Coordinator will report to the Associate Director of the Call Center/Customer Service Center of Excellence. They are responsible for the delivery of superior customer service by answering and efficiently resolving incoming inquiries, in connection with the operation of the Customer Service Center of Excellence. The key responsibilities include fielding calls in the call center, providing support for training sessions for faculty and staff, and collaborating with campus units to streamline student support services. The coordinator will also assist with identifying service gaps and opportunities for improvement. They will serve as a resource and advocate for students navigating university systems and services. This position requires a professional and analytical individual with strong communication and technology skills and previous customer service experience who takes pleasure in working with the public and can perform tasks timely and efficiently as a member of a team. This position also requires the coordinator to act as a customer advocate by taking ownership of the inquiry and follow through to satisfy the customer at the first point of contact.
The coordinator is also responsible for wraparound support for students who call into the DSU call center includes referrals to academic advising, tutoring, counseling, health services, co-curricular programming, service opportunities, and smart campus technology will be integrated into this initiative to ensure a holistic and responsive student experience.
ESSENTIAL FUNCTIONS
The following are the functions essential to performing this job:
-
The ability to respond professionally and efficiently to customer inquiries via various channels such as telephone, email, chat, social media or in person.
-
Requires the ability to effectively problem solve customer issues.
-
The ability to learn new technology, products or customer policies quickly.
-
Requires highly skilled customer service experience and effective interpersonal and customer relations skills, including diplomacy and the ability to work effectively with individuals from a wide range of personal and academic backgrounds.
-
Ability to assist with training of new customer service staff.
-
Requires the ability to research, resolve and respond to executive level escalations efficiently.
-
Will work as a liaison with other campus offices and constituents.
-
The ability to assist with projects associated with developing and implementing service strategies.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
The individual in this job must possess these skills and abilities or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
-
Must have extensive experience working with a variety of computer applications including Microsoft Word, Excel, and PowerPoint.
-
Must have experience working with databases and all applications relevant to the internet. Knowledge of CRM and contact center technology systems is preferred.
-
Must have the ability to deal effectively and courteously with the public.
-
Must have the ability to work within a team and independently. The ability to be detail oriented.
-
Must be able to work flexibly under the pressure of multiple deadlines simultaneously and service level agreements.
-
Must have the ability to maintain confidentiality and handle sensitive matters with discretion and tact.
-
Must have the ability to work well with others and to interact positively with internal and external customers.
QUALIFICATION STANDARDS
-
Education: Associate degree, bachelor’s degree preferred or equivalent work experience.
-
Experience assisting with training for customer service staff and enterprise staff.
-
Experience identifying service gaps and opportunities for improvement.
-
Excellent professional and interpersonal communication skills are essential.
-
Proven superior customer service skills.
PERFORMANCE STANDARDS
-
Demonstrate knowledge of the DSU Fundamentals.
-
Reliable attendance and work results.
-
Completion and quality of work according to the guidelines established.
-
Interaction and working relationships with co-workers and customers.
EEO Statement
Delaware State University is an Equal Opportunity Employer. The University does not discriminate on the basis of gender, race, religion, age, national origin, color, marital status, sexual orientation, citizenship or disability, veteran or military status, gender identity or genetic information. Auxiliary aids and services are available upon request to individuals with disabilities. The University is committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Student Success Coordinator
Frame your degree as field-specific
USCIS scrutinizes whether a Student Success Coordinator role genuinely requires a specialized degree. Align your transcript and credential evaluation to counseling, higher education, or student development, not general social sciences, to satisfy the specialty occupation standard.
Target cap-exempt institutions first
Colleges, universities, and nonprofit research organizations affiliated with higher education can file H-1B petitions year-round without lottery risk. Filtering your search to these employer types on Migrate Mate eliminates the March registration window as a constraint entirely.
Verify prevailing wage before negotiating
Your employer's LCA must certify a wage at or above the DOL prevailing wage for your metro area and experience level. Run your title and location through the OFLC Wage Search before accepting an offer so you know the floor the employer is legally required to meet.
Document advising hours and caseload size
H-1B RFEs for student affairs roles often challenge whether the position requires a degree rather than general experience. A detailed offer letter naming your student caseload, advising modality, and required theoretical frameworks strengthens the specialty occupation argument at petition stage.
Confirm E-Verify enrollment during offer review
STEM OPT employers must be E-Verify enrolled, and some institutions extend that requirement across all sponsored hires. Ask HR to confirm enrollment status before your start date, a lapse discovered after filing creates status complications USCIS will flag.
Use O*NET to anchor your job description
The O*NET profile for Student Success Coordinators lists the knowledge domains and educational requirements USCIS reviewers reference. Matching your offer letter language to those descriptors reduces the chance of a specialty occupation RFE by anchoring your duties to an established occupational framework.
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Find Student Success Coordinator JobsStudent Success Coordinator H-1B Visa: Frequently Asked Questions
Does a Student Success Coordinator role qualify as a specialty occupation for H-1B purposes?
It can, but it requires careful documentation. USCIS evaluates whether the position normally requires a bachelor's degree in a specific field like counseling, higher education administration, or student development. Roles that accept any bachelor's degree face RFEs. Your employer's offer letter and internal job requirements need to specify the field connection explicitly, not just list preferred qualifications.
Are universities better H-1B sponsors for this role than private companies?
Yes, for a structural reason: colleges, universities, and affiliated nonprofits are cap-exempt H-1B employers. They can file petitions at any point during the year without entering the annual lottery. For a Student Success Coordinator, this means your petition can move forward as soon as your employer is ready, rather than waiting for the April registration window. You can find cap-exempt employers with active H-1B filing history on Migrate Mate.
What happens to my H-1B status if I move from an advising role to a program management role at the same university?
A material change in job duties typically requires an amended H-1B petition before the new role begins. If your title changes, your SOC code shifts, or your responsibilities move significantly away from what was described in the original LCA, your employer needs to file an amendment with USCIS. Staying within the same department doesn't automatically exempt you from this requirement.
Can I transfer my H-1B to a community college if my current sponsoring university eliminates my position?
Yes. H-1B portability under AC21 lets you start working for a new cap-exempt employer as soon as the transfer petition is filed, as long as your original petition was approved and you've been in valid H-1B status. Community colleges qualify as cap-exempt institutions. Your 60-day grace period after termination gives you time to secure the new offer and have the petition filed before your status lapses.
Does my master's degree in higher education administration strengthen an H-1B petition for this role?
It does, particularly if the degree is in a field directly tied to student affairs, counseling, or educational leadership. A graduate credential in a closely related discipline makes it harder for USCIS to argue the position doesn't require specialized knowledge. Pair that with an offer letter that maps your specific duties to the theoretical frameworks covered in your degree program to build the strongest possible specialty occupation case.
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