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Senior Business Manager - Capital One Travel

We are looking for a Senior Business Manager to own the end-to-end vacation rentals experience at Capital One Travel. This is a dual-mandate role: on one side, you will craft the best-in-class booking experience for cardholders searching for vacation rental properties; on the other, you will build the tools and systems that enable us to access the best inventory at the highest margin. You will own both the consumer UX and the host/supply-side platform, ensuring that the experience for property hosts is as seamless and compelling as the experience for travelers.

This role sits at the intersection of product, engineering, design, and commercial strategy. You will partner closely with business development and commercial teams to ensure that the products you build directly enable the onboarding of high-quality properties and drive favorable unit economics. You will support the vacation rentals P&L and own the technical roadmap, translating business objectives into product strategy and shipping outcomes that move the needle.

We are building in an AI-first environment, and we expect this person to be a hands-on practitioner—not just someone who talks about AI, but someone who actively uses AI tools to prototype, validate, and accelerate product development.

What You’ll Do

• Own the vacation rentals technical roadmap from discovery through delivery, balancing traveler-facing experience improvements with supply-side tooling and platform investments.
• Define and drive the product strategy for both the consumer booking experience and the host/property management experience, ensuring parity of quality on both sides of the marketplace.
• Support the vacation rentals P&L—set targets, track key inputs, and deliver business results with the right quality and in a timely fashion.
• Partner directly with the commercial and business development teams to understand the supply landscape, identify inventory gaps, and build products that help onboard the right properties at the best terms.
• Prototype and validate product concepts rapidly using AI tools such as Claude Code, Claude Cowork, Stitch by Google, or equivalent AI-assisted development environments.
• Work within and help shape our AI agent environment—leveraging autonomous and semi-autonomous AI workflows to accelerate development cycles, automate repetitive product tasks, and augment decision-making.
• Collaborate cross-functionally with engineering, design, data science, and commercial stakeholders to ship high-impact features on a predictable cadence.
• Translate ambiguous business problems into clear product requirements, working with minimal information and iterating as you learn.
• Champion the customer by deeply understanding traveler needs and property host pain points, and ensuring both are reflected in every product decision.

We want you if you have

• Experience in travel, marketplace, or platform businesses strongly preferred.
• Demonstrated experience using AI tools (Claude Code, Claude Cowork, Stitch, Cursor, or similar) for product prototyping and development workflows.
• Experience working in or building AI agent-based systems or workflows.
• Track record of driving P&L or business-critical metrics and delivering measurable results.
• Experience partnering with commercial, business development, or partnerships teams to drive supply-side or marketplace growth.
• Strong analytical skills with comfort in data-driven decision making.
• Bachelor’s degree required; MBA or technical degree a plus.

What We’re Looking For

• Delivers Business Results. Focuses on the key inputs for the business and delivers them with the right quality and in a timely fashion. Comfortable tracking and supporting a P&L and making tradeoffs that optimize for long-term value.
• Problem Solving. Drives toward solutions in a thoughtful and creative manner. Can navigate complex, multi-stakeholder environments and find the path forward.
• Technical Acumen. Understands modern tech platforms and is credible with engineering partners. Able to engage in architectural discussions and evaluate technical tradeoffs.
• AI Fluency & Hands-On Prototyping. Has direct, hands-on experience using AI-powered development tools—specifically Claude Code, Claude Cowork, or similar platforms (e.g., Stitch by Google)—to rapidly prototype and validate product ideas. Comfortable working in an AI agent environment where autonomous workflows are part of the product development toolkit.
• Commercial Sense. Goes beyond UX and feature delivery to understand the business development context behind the work. Able to think about supply strategy, margin optimization, and partner dynamics alongside product decisions.
• Dealing with Ambiguity. Thrives with limited information. Takes initiative, frames problems with available context, and iterates toward clarity.
• Customer First. Deeply understands customer needs on both sides of the marketplace—travelers and property hosts. Shows passion and care for the work and the people involved.
• Teamwork. Excellent collaborator across product, engineering, design, and commercial teams. Puts the team before the individual and operates with a community mindset.
• Simplicity. Finds elegant, simple solutions to complex business and organizational challenges. Resists over-engineering.
• Communication. Clearly articulates priorities, strategies, and tradeoffs to key stakeholders—concise, direct, and actionable.
• Design / UX Chops. Has an eye for good visual design. Able to design user experiences that solve the problem at hand and wireframe solutions with confidence.

Summary: As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges. You will lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

General Responsibilities:

• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior.
• Business ownership: Have an ownership mindset, and potentially P&L accountability for a business segment. Strategic planning with a 1-6 month horizon.
• Leadership: May manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One.
• Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics.
• Marketing: Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies.
• Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis.
• Execution: Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently.
• Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability.
• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management.
• Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business.
• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results.
• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.
• Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment.
• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus.

Basic Qualifications:

• Bachelor’s Degree
• At least 3 years of experience performing quantitative analysis
• At least 3 years of experience performing qualitative analysis
• At least 1 year of experience performing people management
• At least 1 year of experience performing project management

Preferred Qualifications:

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
• 5+ years of experience in quantitative analysis
• 5+ years of experience in qualitative analysis
• 2+ years of experience in people management
• 2+ years of experience in product development
• 2+ years of experience in financial modeling
• 2+ years of experience in economic forecasting
• 2+ years of experience in project management

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York, NY: $219,000 - $249,900 for Sr. Business Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).