H-1B1 Chile Visa Customer Solutions Manager Jobs
Customer Solutions Manager roles qualify for H-1B1 Chile visa sponsorship as specialty occupations requiring a bachelor's degree in business, communications, or a related field. Chilean nationals bypass the H-1B lottery entirely, and the 1,400-visa annual cap has never been exhausted, so consulate processing moves on your timeline, not a random selection date.
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Do you want to shape Amazon's experimentation and impact-measurement capabilities in the era of Generative AI? As we navigate the rapidly changing landscape of e-commerce, your role will be crucial in shaping how Amazon teams, sellers, and vendors optimize catalog listings for a superior customer experience. Join the Catalog Experimentation and Impact Measurement (CEM) team on our mission to create the best product listings that help customers make well-informed, fast buying decisions. We build the feedback loops that let Large Language Models and Amazon teams enrich product data through experimentation at Amazon scale.
What you'll own
In this role, you will lead the conceptualization, delivery, and worldwide adoption of the Catalog Experimentation Platform (CEP). Through experiments, we bring the voice of the customer to our business stakeholders. You will collaborate with economists to help users design experiments correctly, and guide them in interpreting outcomes generated through rigorous statistical analysis. You will advocate for decisions in the best interest of our customers even when the outcomes are unpleasant for the experimenters.
A central part of your charter is impact measurement. Measuring the impact of every initiative that intends to improve product data quality is crucial for prioritization decisions and for fine-tuning each initiative's strategy. CEM operates a two-part measurement approach: one that estimates how improvements in product data quality translate into incremental sales and customer benefit, and another through which partner teams run controlled experiments while the team reviews their design and aggregates results across the organization. You will collaborate with economists to identify and apply the best possible causal-inference methodology for each initiative, and you will extend the scope of the platform to make it the go-to destination at Amazon for measuring the impact of catalog improvement programs.
Finally, to make experimentation and impact measurement work at Amazon scale without compromising reliability, you will collaborate with your engineering counterparts to build systems for automation, self-service mechanisms, and guardrails.
Who you'll work with
You will partner closely with economists and scientists (for experiment design and causal inference), engineering counterparts (for automation, self-service, and guardrails), and the partner and enrichment teams across Amazon whose catalog programs depend on trustworthy impact measurement.
Key job responsibilities
- Work backwards from the customer experience to define strategy and build a product roadmap for the Catalog Experimentation Platform (CEP), used to run A/B experiments on catalog listings.
- Launch new products and features by partnering with CEP engineering and science teams.
- Drive adoption by partnering with the teams building large language models for the catalog and with business stakeholders across different product categories.
- Partner with economists and other product managers on the team to develop frameworks and shape how business stakeholders and leadership think about impact-measurement methodologies.
- Represent CEP in Amazon-wide forums on experimentation and impact measurement.
A day in the life
Learn about the strengths and challenges of experimentation platforms used across the industry. Develop product strategy — positioning, go-to-market, and competitive advantage — in collaboration with your engineering and science counterparts. Track key product metrics and communicate wins, misses, and learnings to your key stakeholders. Conduct office hours to guide experimentation users. Communicate strategy and key updates to org leadership through monthly flashes and business-review forums.
About the team
Amazon's customers rely on the completeness, consistency, and correctness of Amazon's product data to make well-informed purchase decisions, and improving the quality of that product data is a continuous process. Amazon Selection Catalog Systems (ASCS) is building the Catalog Experimentation and Impact Measurement platform (CEM), which enables teams across Amazon to make data-driven decisions about which product-data changes will simplify and improve the customer experience. It empowers its users to remove personal bias and let data guide decision-making by testing their hypotheses against a representative sample of a broader population. Not least, CEM helps large language models draw causal inferences between catalog-quality improvement actions and customer-experience metrics.
BASIC QUALIFICATIONS
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
PREFERRED QUALIFICATIONS
- Bachelor's degree in math/statistics/engineering or other equivalent quantitative discipline
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, WA, Seattle
COMPENSATION
- Salary Range: 151,200.00 - 204,600.00 USD annually
DESCRIPTION
Do you want to shape Amazon's experimentation and impact-measurement capabilities in the era of Generative AI? As we navigate the rapidly changing landscape of e-commerce, your role will be crucial in shaping how Amazon teams, sellers, and vendors optimize catalog listings for a superior customer experience. Join the Catalog Experimentation and Impact Measurement (CEM) team on our mission to create the best product listings that help customers make well-informed, fast buying decisions. We build the feedback loops that let Large Language Models and Amazon teams enrich product data through experimentation at Amazon scale.
What you'll own
In this role, you will lead the conceptualization, delivery, and worldwide adoption of the Catalog Experimentation Platform (CEP). Through experiments, we bring the voice of the customer to our business stakeholders. You will collaborate with economists to help users design experiments correctly, and guide them in interpreting outcomes generated through rigorous statistical analysis. You will advocate for decisions in the best interest of our customers even when the outcomes are unpleasant for the experimenters.
A central part of your charter is impact measurement. Measuring the impact of every initiative that intends to improve product data quality is crucial for prioritization decisions and for fine-tuning each initiative's strategy. CEM operates a two-part measurement approach: one that estimates how improvements in product data quality translate into incremental sales and customer benefit, and another through which partner teams run controlled experiments while the team reviews their design and aggregates results across the organization. You will collaborate with economists to identify and apply the best possible causal-inference methodology for each initiative, and you will extend the scope of the platform to make it the go-to destination at Amazon for measuring the impact of catalog improvement programs.
Finally, to make experimentation and impact measurement work at Amazon scale without compromising reliability, you will collaborate with your engineering counterparts to build systems for automation, self-service mechanisms, and guardrails.
Who you'll work with
You will partner closely with economists and scientists (for experiment design and causal inference), engineering counterparts (for automation, self-service, and guardrails), and the partner and enrichment teams across Amazon whose catalog programs depend on trustworthy impact measurement.
Key job responsibilities
- Work backwards from the customer experience to define strategy and build a product roadmap for the Catalog Experimentation Platform (CEP), used to run A/B experiments on catalog listings.
- Launch new products and features by partnering with CEP engineering and science teams.
- Drive adoption by partnering with the teams building large language models for the catalog and with business stakeholders across different product categories.
- Partner with economists and other product managers on the team to develop frameworks and shape how business stakeholders and leadership think about impact-measurement methodologies.
- Represent CEP in Amazon-wide forums on experimentation and impact measurement.
A day in the life
Learn about the strengths and challenges of experimentation platforms used across the industry. Develop product strategy — positioning, go-to-market, and competitive advantage — in collaboration with your engineering and science counterparts. Track key product metrics and communicate wins, misses, and learnings to your key stakeholders. Conduct office hours to guide experimentation users. Communicate strategy and key updates to org leadership through monthly flashes and business-review forums.
About the team
Amazon's customers rely on the completeness, consistency, and correctness of Amazon's product data to make well-informed purchase decisions, and improving the quality of that product data is a continuous process. Amazon Selection Catalog Systems (ASCS) is building the Catalog Experimentation and Impact Measurement platform (CEM), which enables teams across Amazon to make data-driven decisions about which product-data changes will simplify and improve the customer experience. It empowers its users to remove personal bias and let data guide decision-making by testing their hypotheses against a representative sample of a broader population. Not least, CEM helps large language models draw causal inferences between catalog-quality improvement actions and customer-experience metrics.
BASIC QUALIFICATIONS
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
PREFERRED QUALIFICATIONS
- Bachelor's degree in math/statistics/engineering or other equivalent quantitative discipline
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, WA, Seattle
COMPENSATION
- Salary Range: 151,200.00 - 204,600.00 USD annually
See all 32+ H-1B1 Chile Visa Customer Solutions Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B1 Chile Visa Customer Solutions Manager Jobs.
Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Solutions Manager
Align your degree to the role
H-1B1 visa requires a direct connection between your field of study and the Customer Solutions Manager position. A business or communications degree maps cleanly, but an unrelated credential needs supplemental coursework or a credential evaluation to satisfy USCIS specialty occupation standards.
Target employers with LCA filing history
Search Migrate Mate to filter Customer Solutions Manager openings by employers who have filed Labor Condition Applications for this occupation code. That history tells you which companies already understand H-1B1 Chile sponsorship mechanics before you send your first application.
Verify your prevailing wage tier early
Look up the Customer Solutions Manager SOC code in the OFLC Wage Search before negotiating your offer. Your employer's LCA must certify a wage at or above the prevailing level for your metro area, and knowing your tier prevents last-minute offer renegotiations that delay filing.
Confirm your employer files at the consulate
Unlike H-1B, H-1B1 Chile petitions are adjudicated at a U.S. consulate in Chile, not through USCIS. Some HR teams default to USCIS-based processes they already know. Clarify the consulate route upfront so your employer's legal team prepares the correct documentation from the start.
Build a specialty occupation evidence file
Customer Solutions Manager roles can draw RFE scrutiny if the job description reads as generalist management. Collect evidence that your position requires theoretical and practical application of business systems knowledge: pull the O*NET profile and match your duties to the listed tasks and required education.
Plan renewals before your first visa expires
H-1B1 Chile status is granted in one-year increments with no statutory limit on renewals. Start your employer's next LCA filing at least 90 days before expiration so there's no gap in authorized employment during consulate processing.
Frequently Asked Questions
Does a Customer Solutions Manager role qualify as a specialty occupation for H-1B1 Chile?
Yes, provided the position requires at least a bachelor's degree in a directly related field such as business administration, communications, or information systems. Generic management titles can attract scrutiny, so your employer's job description should emphasize the theoretical and practical knowledge the role demands, matching the O*NET profile for the occupation.
How does H-1B1 Chile differ from H-1B for Customer Solutions Manager positions?
H-1B1 Chile has no lottery, so your application isn't subject to random selection. The annual cap is 1,400 visas for Chilean nationals and has never filled. Processing happens at the U.S. consulate rather than through USCIS, which typically means a faster path to authorization. The trade-off is that H-1B1 does not confer dual intent, so immigrant visa plans require separate planning.
Where can I find employers who will sponsor H-1B1 Chile visas for Customer Solutions Manager roles?
Migrate Mate lets you search Customer Solutions Manager openings filtered by employers with H-1B1 Chile LCA filing history, so you're targeting companies that have already worked through the sponsorship process rather than cold-pitching HR teams unfamiliar with the visa. That filing history is drawn directly from DOL Labor Condition Application disclosures.
Can my employer use their existing H-1B process for an H-1B1 Chile application?
Not directly. H-1B1 Chile applications are filed at the U.S. consulate in Chile, bypassing the USCIS Form I-129 petition process that most large employers use for standard H-1B cases. Your employer still files an LCA with DOL, but their legal team needs to prepare a consulate-specific package rather than a USCIS petition package.
What happens to my H-1B1 Chile status if my Customer Solutions Manager role changes significantly?
A material change in job duties, location, or employer requires a new LCA and a fresh consulate application. If your role shifts from customer solutions to a substantially different function, your existing H-1B1 visa authorization no longer covers the new position. Coordinate with your employer's immigration contact before accepting any internal transfer or title change. Migrate Mate can help you identify employers with clean sponsorship track records if you need to make a move.