H-1B1 Singapore Visa Design Director Jobs
Design Director roles qualify for H-1B1 Singapore visa sponsorship as specialty occupations requiring a bachelor's degree or higher in design, architecture, or a related field. Singapore nationals bypass the H-1B lottery entirely, with the 5,400-visa annual cap historically undersubscribed and consulate processing typically faster than USCIS adjudication.
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Get Access To All JobsAt Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors - Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together - help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Location: Austin, Los Angeles, San Jose, San Francisco, Seattle, New York, with other EG Locations up for discussion.
At Expedia Group, our mission is to power global travel for everyone, everywhere. Within Expedia Group, the Experience Design (XD) organization brings together product design, content design, and research to shape experiences that help travelers confidently discover and explore the world.
We’re seeking a Director / Principal of Product Design – Servicing to own and advance the design direction for Expedia Group’s servicing and customer experiences. This role is calibrated as a senior individual-contributor leadership position, with scope expected to evolve as the Servicing domain and organization continue to mature.
In this role, you’ll operate as a design and creative authority who leads through vision, judgment, and hands-on craft—taking on the most complex experience challenges while setting standards others follow. You’ll lead the design of intelligent AI-powered servicing as the foundation for a best-in-industry customer experience - helping travelers get help, make changes, and resolve issues with confidence - using high-fidelity design, systems thinking, and advanced prototyping at a global scale.
Introduction to the team:
We’re a multidisciplinary design team shaping the future of travel through human-centered, AI-powered experiences. Our mission is to help travelers imagine, plan, book, and manage every part of their journey across Expedia Group’s family of brands and platforms — with clarity, delight, and confidence.
In this position, you’ll lead and inspire a team designing Expedia Group’s servicing and customer experience end to end, set a bold design vision, establish systems that raise the bar for quality, and partner closely with product, engineering, and data science to deliver intelligent, intuitive experiences at global scale—helping define what industry-leading, AI-driven travel servicing looks like for the entire industry.
In this role, you will:
- Own and lead the design direction for Expedia Group’s AI-powered servicing and CX experiences, driving outcomes from concept through execution while orchestrating the work across interconnected servicing initiatives.
- Define how travelers get help, change or cancel trips, and understand outcomes like refunds and next steps —bringing clarity, transparency, and trust to complex, high-stakes servicing moments.
- Work hands-on with high-fidelity design, prototyping, and systems thinking, while helping shape how servicing work is sequenced, scoped, and delivered to tackle the most complex servicing and support challenges.
- Partner closely with senior leaders in Product, Engineering, Research, and Data Science to coordinate priorities, align roadmaps, and ensure design effort is focused where it matters most.
- Translate advanced AI and machine-learning capabilities into intuitive, human-centered experiences used by millions of travelers worldwide.
- Establish and scale experience patterns, interaction models, and quality standards across brands, platforms, and service channels (self-serve and conversational agents), providing structure and cohesion across parallel search workstreams.
- Influence and elevate design quality through critique, mentorship, and shared standards —leading by example and helping others deliver at a higher bar.
- Collaborate across Expedia Group to align servicing experiences with the company’s broader AI strategy, shared capabilities, and platform investments.
- Represent the traveler in senior-level and cross-functional forums, influencing decisions that shape the future of travel servicing and intelligent customer experiences.
Minimum Qualifications:
- 12+ years of experience in product design with, at least, 4 years leading design teams at scale.
- Bachelor’s Degree in Design, HCI, User Experience, or related field (or equivalent experience).
- Expertise in customer servicing, support, or CX experiences (e.g., self-service, virtual agents, omnichannel support), with a deep understanding of how AI and ML shape resolution, personalization, and explainability.
- A proven track record of designing experiences that simplify complex information, reduce customer effort, and build trust with users.
- Skilled in translating ambiguous technical opportunities into clear, inspiring product experiences.
- Adept at building, scaling, and coaching design teams that deliver at both craft and strategic levels.
- An exceptional communicator who can bring stakeholders along through strong storytelling and influence.
- Energized by the challenge of creating travel experiences that feel intelligent, human, and memorable.
- Deep understanding of AI and conversational design tools and methods, including prototyping with LLMs, prompt engineering, data-informed interaction design, and expert knowledge of modern design and prototyping platforms including but not limited to Figma, Cursor, etc.
Preferred Qualifications:
- Deep knowledge of conversational and agentic interfaces, natural language understanding, and AI explainability principles.
- Experience working with data scientists and ML engineers to translate advanced models into user-facing experiences at scale.
- Demonstrated strength in connecting design quality to measurable product outcomes through experimentation and data-driven metrics.
- Track record of driving design excellence across multiple brands, platforms, and domains in a fast-moving, results-oriented environment.
- Demonstrated experience taking products from concept to scaled adoption.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
The total cash range for this position in San Francisco is $242,000.00 to $338,500.00. Employees in this role have the potential to increase their pay up to $387,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Chicago is $208,000.00 to $291,500.00. Employees in this role have the potential to increase their pay up to $333,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Seattle is $224,000.00 to $313,500.00. Employees in this role have the potential to increase their pay up to $358,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Austin is $224,000.00 to $313,500.00. Employees in this role have the potential to increase their pay up to $358,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in San Jose is $242,000.00 to $338,500.00. Employees in this role have the potential to increase their pay up to $387,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Benefits and perks
Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership.
Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request.
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Important notice
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is the careers page.
Equal Opportunity
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors - Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together - help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Location: Austin, Los Angeles, San Jose, San Francisco, Seattle, New York, with other EG Locations up for discussion.
At Expedia Group, our mission is to power global travel for everyone, everywhere. Within Expedia Group, the Experience Design (XD) organization brings together product design, content design, and research to shape experiences that help travelers confidently discover and explore the world.
We’re seeking a Director / Principal of Product Design – Servicing to own and advance the design direction for Expedia Group’s servicing and customer experiences. This role is calibrated as a senior individual-contributor leadership position, with scope expected to evolve as the Servicing domain and organization continue to mature.
In this role, you’ll operate as a design and creative authority who leads through vision, judgment, and hands-on craft—taking on the most complex experience challenges while setting standards others follow. You’ll lead the design of intelligent AI-powered servicing as the foundation for a best-in-industry customer experience - helping travelers get help, make changes, and resolve issues with confidence - using high-fidelity design, systems thinking, and advanced prototyping at a global scale.
Introduction to the team:
We’re a multidisciplinary design team shaping the future of travel through human-centered, AI-powered experiences. Our mission is to help travelers imagine, plan, book, and manage every part of their journey across Expedia Group’s family of brands and platforms — with clarity, delight, and confidence.
In this position, you’ll lead and inspire a team designing Expedia Group’s servicing and customer experience end to end, set a bold design vision, establish systems that raise the bar for quality, and partner closely with product, engineering, and data science to deliver intelligent, intuitive experiences at global scale—helping define what industry-leading, AI-driven travel servicing looks like for the entire industry.
In this role, you will:
- Own and lead the design direction for Expedia Group’s AI-powered servicing and CX experiences, driving outcomes from concept through execution while orchestrating the work across interconnected servicing initiatives.
- Define how travelers get help, change or cancel trips, and understand outcomes like refunds and next steps —bringing clarity, transparency, and trust to complex, high-stakes servicing moments.
- Work hands-on with high-fidelity design, prototyping, and systems thinking, while helping shape how servicing work is sequenced, scoped, and delivered to tackle the most complex servicing and support challenges.
- Partner closely with senior leaders in Product, Engineering, Research, and Data Science to coordinate priorities, align roadmaps, and ensure design effort is focused where it matters most.
- Translate advanced AI and machine-learning capabilities into intuitive, human-centered experiences used by millions of travelers worldwide.
- Establish and scale experience patterns, interaction models, and quality standards across brands, platforms, and service channels (self-serve and conversational agents), providing structure and cohesion across parallel search workstreams.
- Influence and elevate design quality through critique, mentorship, and shared standards —leading by example and helping others deliver at a higher bar.
- Collaborate across Expedia Group to align servicing experiences with the company’s broader AI strategy, shared capabilities, and platform investments.
- Represent the traveler in senior-level and cross-functional forums, influencing decisions that shape the future of travel servicing and intelligent customer experiences.
Minimum Qualifications:
- 12+ years of experience in product design with, at least, 4 years leading design teams at scale.
- Bachelor’s Degree in Design, HCI, User Experience, or related field (or equivalent experience).
- Expertise in customer servicing, support, or CX experiences (e.g., self-service, virtual agents, omnichannel support), with a deep understanding of how AI and ML shape resolution, personalization, and explainability.
- A proven track record of designing experiences that simplify complex information, reduce customer effort, and build trust with users.
- Skilled in translating ambiguous technical opportunities into clear, inspiring product experiences.
- Adept at building, scaling, and coaching design teams that deliver at both craft and strategic levels.
- An exceptional communicator who can bring stakeholders along through strong storytelling and influence.
- Energized by the challenge of creating travel experiences that feel intelligent, human, and memorable.
- Deep understanding of AI and conversational design tools and methods, including prototyping with LLMs, prompt engineering, data-informed interaction design, and expert knowledge of modern design and prototyping platforms including but not limited to Figma, Cursor, etc.
Preferred Qualifications:
- Deep knowledge of conversational and agentic interfaces, natural language understanding, and AI explainability principles.
- Experience working with data scientists and ML engineers to translate advanced models into user-facing experiences at scale.
- Demonstrated strength in connecting design quality to measurable product outcomes through experimentation and data-driven metrics.
- Track record of driving design excellence across multiple brands, platforms, and domains in a fast-moving, results-oriented environment.
- Demonstrated experience taking products from concept to scaled adoption.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
The total cash range for this position in San Francisco is $242,000.00 to $338,500.00. Employees in this role have the potential to increase their pay up to $387,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Chicago is $208,000.00 to $291,500.00. Employees in this role have the potential to increase their pay up to $333,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Seattle is $224,000.00 to $313,500.00. Employees in this role have the potential to increase their pay up to $358,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Austin is $224,000.00 to $313,500.00. Employees in this role have the potential to increase their pay up to $358,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in San Jose is $242,000.00 to $338,500.00. Employees in this role have the potential to increase their pay up to $387,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Benefits and perks
Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership.
Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request.
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Important notice
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is the careers page.
Equal Opportunity
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
See all H-1B1 Singapore Visa Design Director Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B1 Singapore Visa Design Director Jobs.
Get Access To All JobsTips for Finding Design Director Jobs
Translate your portfolio into U.S. specialty occupation language
USCIS requires evidence that Design Director roles demand a specific bachelor's degree, not just creative experience. Frame your portfolio around projects where your degree field directly drove strategic and technical decisions, not just aesthetic outcomes.
Verify your degree equivalency before applications go out
Singapore's three-year design degrees are sometimes questioned during H-1B1 visa adjudication. Get a credential evaluation from a NACES-member organization early so employers aren't surprised mid-process and you can address gaps in advance.
Target employers with existing LCA filing history for design roles
Use Migrate Mate to filter companies that have filed Labor Condition Applications for creative or design leadership positions, so you're pursuing employers who already understand H-1B1 Singapore visa sponsorship rather than educating them from scratch.
Distinguish H-1B1 requirements when briefing hiring managers
Many U.S. hiring teams assume all work visa sponsorship means H-1B lottery risk. Clarify upfront that H-1B1 Singapore has a dedicated cap, no lottery, and processes at the consulate, which removes the biggest barrier most employers fear.
Confirm your offer letter includes LCA prevailing wage compliance
Before signing, check that your offered compensation meets or exceeds the DOL prevailing wage for your specific SOC code and work location. Use the OFLC Wage Search to verify the Level II or III wage for design director roles in that city.
Align your O*NET occupation code with your actual responsibilities
Employers file LCAs using specific SOC codes, and a mismatch between your day-to-day duties and the O*NET profile for the listed code can trigger USCIS questions. Review the O*NET definition for your role before your employer submits.
Frequently Asked Questions
Does a Design Director role qualify as a specialty occupation for H-1B1 Singapore?
Yes, provided the position requires at minimum a bachelor's degree in a directly related field such as graphic design, industrial design, architecture, or visual communications. Generalist roles where any degree suffices typically don't qualify. Your employer documents the degree requirement in the Labor Condition Application, so the job description must reflect that specificity, not just list design experience as preferred.
How does the H-1B1 Singapore visa differ from H-1B for Design Director candidates?
H-1B1 Singapore bypasses the H-1B lottery entirely and has a separate annual cap of 5,400 visas that has never been exhausted. Applications are filed at the U.S. consulate in Singapore rather than through USCIS, and the process generally moves faster. The trade-off is that H-1B1 doesn't carry dual intent, so maintaining clear nonimmigrant intent throughout your application matters.
How do I find U.S. employers willing to sponsor an H-1B1 Singapore visa for a creative leadership role?
Migrate Mate filters employers by verified DOL Labor Condition Application filing history, so you can identify companies that have already sponsored design or creative director roles rather than cold-approaching teams unfamiliar with the H-1B1 Singapore pathway. Focusing on employers with this history significantly reduces the time spent explaining the visa process to recruiters and hiring managers.
Can my Singapore design degree support an H-1B1 application if it's a three-year program?
A three-year Singapore design degree can qualify, but you should obtain a credential evaluation from a NACES-member organization confirming U.S. bachelor's degree equivalency before your employer files the LCA. Some USCIS officers scrutinize three-year degrees without this documentation. If there's still a gap, combining your degree with relevant work experience under the three-for-one equivalency rule can strengthen the case.
What happens to my H-1B1 status if my Design Director role changes significantly after I arrive?
Material changes to your job duties, work location, or employer require your company to file an amended LCA with DOL before the change takes effect. If you move to a substantially different role, your employer may need to start the H-1B1 visa process again for the new position. Document your original job description carefully so both you and your employer can assess whether a change is material.