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As a manager of this team, you will lead two complementary technical teams at the heart of Apple's enterprise channel motion. Your Partner Technical Success Team works directly with customers to enable them to adopt, deploy, manage, and secure the Apple Platform at scale. They remove technical barriers, build best-in-class practices, and deliver the recipe for technical success that transforms the way people work. Your Partner Development Team deepens the technical readiness and co-innovation capacity of Apple's most strategic partners, helping them build the solutions, practices, and expertise needed to grow their Apple business and serve mutual enterprise customers at the highest level.

At the end of the day, our partners and their customers need to know that with their investments in Apple technologies, everything is going to work as promised. This role is accountable for making that true, at scale, across the channel, and through the people you develop and lead.

Description

Lead a team of Technical Partner Managers responsible for overseeing qualified opportunities where partner technical capability is a limiting factor, while managing a portfolio of named strategic partner relationships from a technical standpoint. Drive accountability across the team to track pipeline health, win rates, and cycle-time attributable to channel involvement, ensuring clear visibility into the technical contribution of channel-led motions.

Guide the team in delivering technical solutions that directly impact sales growth while ensuring outstanding customer outcomes remain at the center of every engagement. Coach and develop team members to maintain deep product knowledge, enabling them to credibly lead demos and technical validations within partner-led sales motions.

Partner closely with Partner Development Executives to identify customers who will most benefit from direct Apple engineering engagement, and lead the team through complex architecture, development, and deployment conversations with a relentless focus on the end-user experience.

Champion the voice of customers and partners internally at Apple, synthesizing team learnings, successes, and key takeaways that inform product direction and program decisions. Collaborate cross-functionally with Product Marketing, Solutions Engineering, and Alliances teams to surface partner-relevant roadmap content and co-innovation opportunities.

Work alongside partners to identify and develop joint solution opportunities - including integration development, industry-vertical bundles, and managed services - and lead the development of service portfolios with channel and carrier partners that create compelling platform advantages aligned to Apple's broader enterprise strategy.

Drive the creation and adoption of new standard methodologies for partner-led Apple deployments, ensuring best practices are broadly shared and embedded across the ecosystem. Empower partners to build the processes and infrastructure needed to successfully integrate Apple products into their customers' organizations at scale.

Responsibilities

Cross-Functional Leadership

• Collaborate with Channel, Carrier, and Technical Engineering leaders to build and implement playbooks, reference architectures, and service delivery plans across business segments and customer focus areas.
• Align with Channel Sales leadership on territory strategy, partner investment prioritization, and go-to-market execution.
• Support Channel Programs, Legal, and Finance teams on development fund allocations, co-investment arrangements, and competency incentive structures.
• Provide strategic direction for the US Commercial business, operationalize plans across technical teams, and mobilize resources to achieve organizational goals.

Team Development

• Cultivate a team of trusted advisors who build strong rapport with customers and partners, know when to connect the right people, operate well under pressure, and can make the complex simple for any audience.
• Foster a team culture that values technical rigor, partner empathy, and cross-functional collaboration.

Minimum Qualifications

• 10+ years of experience in systems engineering, solutions architecture, or technical sales, with at least 3 years in a channel or partner-facing technical capacity.
• 6+ years of people management experience, with demonstrated ability to develop technical talent and lead geographically distributed teams that are both broad in scope and span.
• Proven experience navigating multi-party sales motions involving a vendor, channel partner, and end customer simultaneously.
• Strong command of enterprise sales methodologies.
• Ability to translate complex technical concepts for both executive and technical audiences to accelerate platform adoption, drive partner performance, and mitigate risk across complex, multi-million-dollar implementations.
• Experience building or scaling partner technical enablement programs (certification tracks, competency frameworks, practice build initiatives).
• Strong analytical skills with the ability to analyze business performance and data sets to find opportunities through performance tracking and in-context analysis.
• Deep understanding of customers' businesses and technical ambitions, with a track record of removing technical barriers and enhancing customer readiness for the Apple Platform.

Preferred Qualifications

• You are able to present a relatable story while making the complex simple regardless of audience.
• You empower others to learn, to be curious, and ultimately share your passion for the Apple story.
• When challenged with complex questions, you share your deep knowledge of how our hardware, software, and services integrate.

Pay & Benefits

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $194,000 and $292,200, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.