H-2B Visa Customer Service Jobs
Customer Service H-2B visa sponsorship positions open seasonally at resorts, amusement parks, ski areas, and waterparks that rely on temporary foreign workers to staff guest-facing roles. Employers file a temporary labor certification with DOL before sponsoring you, and the 66,000-visa annual cap means timing your application to the correct semi-annual allocation window matters.
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Get Access To All JobsINTRODUCTION
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
ROLE AND RESPONSIBILITIES
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
BASIC QUALIFICATIONS
- Retail and/or customer service experience preferred
PREFERRED QUALIFICATIONS
Physical Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Work Environment
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
LOCATION
Location: OKC-MEMORIAL, OK
OTHER INFORMATION
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
INTRODUCTION
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
ROLE AND RESPONSIBILITIES
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
BASIC QUALIFICATIONS
- Retail and/or customer service experience preferred
PREFERRED QUALIFICATIONS
Physical Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Work Environment
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
LOCATION
Location: OKC-MEMORIAL, OK
OTHER INFORMATION
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
See all 127+ H-2B Visa Customer Service Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-2B Visa Customer Service Jobs.
Get Access To All JobsTips for Finding Customer Service Jobs
Match your English proficiency to employer requirements
H-2B visa customer service roles routinely require demonstrated English fluency for guest interaction. Gather documentation of any customer-facing work history or language training before you apply, since employers in hospitality and recreation weigh this heavily during screening.
Target employers in peak-season resort corridors
Ski resorts, beach destinations, and national park concessionaires file H-2B petitions in predictable seasonal cycles. Focus your search on employers in these corridors whose busy seasons align with the January 1 or April 1 semi-annual cap allocations, not just open listings.
Search H-2B customer service jobs on Migrate Mate
Migrate Mate filters job listings by verified H-2B sponsoring employers, so every customer service role you see already has an employer willing to file the required DOL temporary labor certification on your behalf.
Confirm the employer has filed a prevailing wage determination
Before accepting an offer, ask whether the employer obtained a prevailing wage determination from OFLC. Use the OFLC Wage Search to verify the wage level for customer service occupations in that county, so you know the offer meets DOL requirements.
Understand your job description maps to an approved DOL occupation
H-2B certification covers specific occupational categories. Look up the O*NET profile for customer service roles to confirm your duties align with the SOC code the employer lists on the labor certification, since a mismatch can delay USCIS adjudication.
Plan your arrival around the petition approval timeline
USCIS must approve the I-129 petition before you can apply for your visa stamp. Employers typically file 60 to 90 days before the employment start date, so coordinate with your employer early to avoid arriving after the seasonal workload has peaked.
Frequently Asked Questions
How do I find customer service jobs that offer H-2B visa sponsorship?
Migrate Mate is the most direct way to search for customer service positions where the employer is already prepared to sponsor H-2B workers. The platform surfaces roles at verified sponsoring employers, filtering out listings from companies that haven't engaged the DOL temporary labor certification process. Because H-2B sponsorship requires significant employer investment upfront, targeting pre-screened listings saves you time.
Does the H-2B annual cap affect when I can start a customer service job?
The H-2B cap is set at 66,000 visas per fiscal year, split into two 33,000-visa allocations for the winter and summer halves. If the cap fills for a given allocation period, USCIS stops accepting petitions even for otherwise approvable cases. Employers targeting summer resort and amusement park season file petitions starting in January, so delays in submitting the I-129 can push your start date into a different cap period entirely.
Can I switch customer service employers once I'm in the U.S. on H-2B status?
Your H-2B status is tied to the specific employer and job listed on the approved I-129 petition. Changing employers requires the new employer to file a separate temporary labor certification with DOL and a new I-129 with USCIS before you begin work. Unauthorized employment outside your petition terms violates your status, so don't start with a new employer until the new approval is in hand.
What documents should I prepare before an employer files my H-2B petition?
Gather a valid passport with at least six months of validity beyond your intended stay, documentation of any prior U.S. work or travel history, and records of customer-facing employment that support the job duties listed in the labor certification. Your employer will need accurate start and end dates for the temporary position, since the DOL certification and the USCIS petition both require a defined period of need matching the employer's seasonal business demand.