H-2B Visa Customer Service Jobs
Customer Service H-2B visa sponsorship positions open seasonally at resorts, amusement parks, ski areas, and waterparks that rely on temporary foreign workers to staff guest-facing roles. Employers file a temporary labor certification with DOL before sponsoring you, and the 66,000-visa annual cap means timing your application to the correct semi-annual allocation window matters.
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Get Access To All JobsCompany Overview
Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group that works together based on a strong, unified belief. By communicating with and accommodating the voices of customers and co-workers we can deliver the best services. Our team play is enhanced by the appreciation and cooperation with each other with a focus on a singular goal. Challenging the status quo and innovating, FNS is unafraid of failure and strives to develop and improve our processes. Work-life balance strives to provide individuals with happiness to achieve and grow together.
For 2025, we have set out to become one of the nation's top 25 logistics companies with more than $1,500M in sales, with the best employee and customer satisfaction, and a network of over 100 different partners.
To achieve our goals, there is an emphasis on three traits of work. We promote a family-like working environment that allows us to help promote every member's work-life balance, allowing us to develop cooperation and care for one another like family. We are nominated by our customers whom we can grow with based on a trusting relationship between our services and our customers. We specialize in fields of work where professionals can nurture their talent, and we focus on every member's work-life balance so that members may cooperate and care for each other like family. Our core values are integral to the success and growth of FNS.
Location: Phoenix, AZ
Employment Type: Full-Time
Responsibilities
- Maintain and manage daily inbound and outbound records related to ESS movements and logistics activities.
- Serve as a primary point of contact for customers regarding yard operations, transportation status, shipment updates, and operational issues.
- Prepare, review, and manage operational documents such as delivery schedules, inbound/outbound logs, inventory reports, and shipment records.
- Utilize Microsoft Excel and internal systems to analyze, organize, and report logistics and operational data accurately.
- Coordinate closely with internal departments including yard operations, dispatch, warehouse, and transportation teams to ensure smooth operational flow.
- Proactively identify operational or service-related issues and collaborate with relevant teams to resolve them in a timely manner.
- Support KPI tracking, operational reporting, and customer performance updates.
- Ensure customer requirements and service expectations are consistently met through effective communication and operational coordination.
- Assist in training and supporting junior team members as needed.
Qualifications
- 3–5 years of experience in logistics, warehouse operations, transportation, customer service, or a related field required.
- Strong understanding of logistics operations, shipment coordination, and customer communication.
- Proficiency in Microsoft Excel (filtering, sorting, basic formulas, etc.)
- Strong interpersonal and communication skills for client-facing roles.
- Ability to manage multiple priorities and communicate effectively with customers and internal teams.
- Highly organized and detail-oriented.
- Bilingual proficiency in Korean and English is required.
The base salary range for this role is between $60,000 - $75,000 yearly, and your base salary will depend on your experiences, qualifications, and skills.
Benefits (Full-Time ONLY)
- Health, Dental, and Vision PPO Insurance
- Life, STD, LTD Insurance
- 401(K) Plan
- Paid Time Off
- Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
- Years of Service Awards
- Education Assistant Program (Based on Eligibility)
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://oag.ca.gov/privacy/ccpa.
Company Overview
Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group that works together based on a strong, unified belief. By communicating with and accommodating the voices of customers and co-workers we can deliver the best services. Our team play is enhanced by the appreciation and cooperation with each other with a focus on a singular goal. Challenging the status quo and innovating, FNS is unafraid of failure and strives to develop and improve our processes. Work-life balance strives to provide individuals with happiness to achieve and grow together.
For 2025, we have set out to become one of the nation's top 25 logistics companies with more than $1,500M in sales, with the best employee and customer satisfaction, and a network of over 100 different partners.
To achieve our goals, there is an emphasis on three traits of work. We promote a family-like working environment that allows us to help promote every member's work-life balance, allowing us to develop cooperation and care for one another like family. We are nominated by our customers whom we can grow with based on a trusting relationship between our services and our customers. We specialize in fields of work where professionals can nurture their talent, and we focus on every member's work-life balance so that members may cooperate and care for each other like family. Our core values are integral to the success and growth of FNS.
Location: Phoenix, AZ
Employment Type: Full-Time
Responsibilities
- Maintain and manage daily inbound and outbound records related to ESS movements and logistics activities.
- Serve as a primary point of contact for customers regarding yard operations, transportation status, shipment updates, and operational issues.
- Prepare, review, and manage operational documents such as delivery schedules, inbound/outbound logs, inventory reports, and shipment records.
- Utilize Microsoft Excel and internal systems to analyze, organize, and report logistics and operational data accurately.
- Coordinate closely with internal departments including yard operations, dispatch, warehouse, and transportation teams to ensure smooth operational flow.
- Proactively identify operational or service-related issues and collaborate with relevant teams to resolve them in a timely manner.
- Support KPI tracking, operational reporting, and customer performance updates.
- Ensure customer requirements and service expectations are consistently met through effective communication and operational coordination.
- Assist in training and supporting junior team members as needed.
Qualifications
- 3–5 years of experience in logistics, warehouse operations, transportation, customer service, or a related field required.
- Strong understanding of logistics operations, shipment coordination, and customer communication.
- Proficiency in Microsoft Excel (filtering, sorting, basic formulas, etc.)
- Strong interpersonal and communication skills for client-facing roles.
- Ability to manage multiple priorities and communicate effectively with customers and internal teams.
- Highly organized and detail-oriented.
- Bilingual proficiency in Korean and English is required.
The base salary range for this role is between $60,000 - $75,000 yearly, and your base salary will depend on your experiences, qualifications, and skills.
Benefits (Full-Time ONLY)
- Health, Dental, and Vision PPO Insurance
- Life, STD, LTD Insurance
- 401(K) Plan
- Paid Time Off
- Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
- Years of Service Awards
- Education Assistant Program (Based on Eligibility)
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://oag.ca.gov/privacy/ccpa.
See all 85+ Customer Service jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service roles.
Get Access To All JobsTips for Finding Customer Service Jobs
Match your English proficiency to employer requirements
H-2B visa customer service roles routinely require demonstrated English fluency for guest interaction. Gather documentation of any customer-facing work history or language training before you apply, since employers in hospitality and recreation weigh this heavily during screening.
Target employers in peak-season resort corridors
Ski resorts, beach destinations, and national park concessionaires file H-2B petitions in predictable seasonal cycles. Focus your search on employers in these corridors whose busy seasons align with the January 1 or April 1 semi-annual cap allocations, not just open listings.
Search H-2B customer service jobs on Migrate Mate
Migrate Mate filters job listings by verified H-2B sponsoring employers, so every customer service role you see already has an employer willing to file the required DOL temporary labor certification on your behalf.
Confirm the employer has filed a prevailing wage determination
Before accepting an offer, ask whether the employer obtained a prevailing wage determination from OFLC. Use the OFLC Wage Search to verify the wage level for customer service occupations in that county, so you know the offer meets DOL requirements.
Understand your job description maps to an approved DOL occupation
H-2B certification covers specific occupational categories. Look up the O*NET profile for customer service roles to confirm your duties align with the SOC code the employer lists on the labor certification, since a mismatch can delay USCIS adjudication.
Plan your arrival around the petition approval timeline
USCIS must approve the I-129 petition before you can apply for your visa stamp. Employers typically file 60 to 90 days before the employment start date, so coordinate with your employer early to avoid arriving after the seasonal workload has peaked.
Frequently Asked Questions
How do I find customer service jobs that offer H-2B visa sponsorship?
Migrate Mate is the most direct way to search for customer service positions where the employer is already prepared to sponsor H-2B workers. The platform surfaces roles at verified sponsoring employers, filtering out listings from companies that haven't engaged the DOL temporary labor certification process. Because H-2B sponsorship requires significant employer investment upfront, targeting pre-screened listings saves you time.
Does the H-2B annual cap affect when I can start a customer service job?
The H-2B cap is set at 66,000 visas per fiscal year, split into two 33,000-visa allocations for the winter and summer halves. If the cap fills for a given allocation period, USCIS stops accepting petitions even for otherwise approvable cases. Employers targeting summer resort and amusement park season file petitions starting in January, so delays in submitting the I-129 can push your start date into a different cap period entirely.
Can I switch customer service employers once I'm in the U.S. on H-2B status?
Your H-2B status is tied to the specific employer and job listed on the approved I-129 petition. Changing employers requires the new employer to file a separate temporary labor certification with DOL and a new I-129 with USCIS before you begin work. Unauthorized employment outside your petition terms violates your status, so don't start with a new employer until the new approval is in hand.
What documents should I prepare before an employer files my H-2B petition?
Gather a valid passport with at least six months of validity beyond your intended stay, documentation of any prior U.S. work or travel history, and records of customer-facing employment that support the job duties listed in the labor certification. Your employer will need accurate start and end dates for the temporary position, since the DOL certification and the USCIS petition both require a defined period of need matching the employer's seasonal business demand.
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