H-2B Visa Customer Service Jobs
Customer Service H-2B visa sponsorship positions open seasonally at resorts, amusement parks, ski areas, and waterparks that rely on temporary foreign workers to staff guest-facing roles. Employers file a temporary labor certification with DOL before sponsoring you, and the 66,000-visa annual cap means timing your application to the correct semi-annual allocation window matters.
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Get Access To All JobsCOMPANY OVERVIEW
Diamond Environmental Services is an Essential Sanitation service to critical infrastructure work for construction, energy, waste, and healthcare industries and government sites. With over 20 years industry experience Diamond Environmental Services has become one of Southern California’s premier portable sanitation companies. With Locations serving the counties of San Diego, Riverside, and Orange, San Bernardino and Los Angeles, we provide all types of portable sanitation services and temporary fencing to both commercial and residential customers.
SUMMARY
We are seeking an experienced, motivated, and dependable Customer Service Senior Lead to support our fast-paced Customer Service Department.
The ideal candidate will have strong leadership skills, a solid understanding of customer billing and account management, and a passion for delivering exceptional customer service.
YOUR ROLE AND RESPONSIBILITIES
- Assist with daily customer service operations and team support.
- Handle escalated customer concerns and resolve billing disputes.
- Assist customers and employees with billing questions, account balances, and payment issues.
- Provide coaching, guidance, and support to customer service representatives.
- Assist with order processing, account management, and departmental workflows.
- Identify opportunities to improve processes and overall team efficiency.
BASIC QUALIFICATIONS
- Previous customer service and leadership experience.
- Strong knowledge of billing processes, invoicing, and accounts receivable.
- Excellent communication, multitasking, and problem-solving skills.
- Ability to work in a fast-paced environment while maintaining accuracy.
- Dependable, proactive, and team-oriented with a positive attitude.
PREFERRED QUALIFICATIONS
- Customer service: 3 years (Required)
LANGUAGE
- Spanish (Required)
WORK LOCATION
- In person
Diamond Services is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.
BENEFITS
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
COMPANY OVERVIEW
Diamond Environmental Services is an Essential Sanitation service to critical infrastructure work for construction, energy, waste, and healthcare industries and government sites. With over 20 years industry experience Diamond Environmental Services has become one of Southern California’s premier portable sanitation companies. With Locations serving the counties of San Diego, Riverside, and Orange, San Bernardino and Los Angeles, we provide all types of portable sanitation services and temporary fencing to both commercial and residential customers.
SUMMARY
We are seeking an experienced, motivated, and dependable Customer Service Senior Lead to support our fast-paced Customer Service Department.
The ideal candidate will have strong leadership skills, a solid understanding of customer billing and account management, and a passion for delivering exceptional customer service.
YOUR ROLE AND RESPONSIBILITIES
- Assist with daily customer service operations and team support.
- Handle escalated customer concerns and resolve billing disputes.
- Assist customers and employees with billing questions, account balances, and payment issues.
- Provide coaching, guidance, and support to customer service representatives.
- Assist with order processing, account management, and departmental workflows.
- Identify opportunities to improve processes and overall team efficiency.
BASIC QUALIFICATIONS
- Previous customer service and leadership experience.
- Strong knowledge of billing processes, invoicing, and accounts receivable.
- Excellent communication, multitasking, and problem-solving skills.
- Ability to work in a fast-paced environment while maintaining accuracy.
- Dependable, proactive, and team-oriented with a positive attitude.
PREFERRED QUALIFICATIONS
- Customer service: 3 years (Required)
LANGUAGE
- Spanish (Required)
WORK LOCATION
- In person
Diamond Services is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.
BENEFITS
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
See all H-2B Visa Customer Service Jobs
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Get Access To All JobsTips for Finding Customer Service Jobs
Match your English proficiency to employer requirements
H-2B visa customer service roles routinely require demonstrated English fluency for guest interaction. Gather documentation of any customer-facing work history or language training before you apply, since employers in hospitality and recreation weigh this heavily during screening.
Target employers in peak-season resort corridors
Ski resorts, beach destinations, and national park concessionaires file H-2B petitions in predictable seasonal cycles. Focus your search on employers in these corridors whose busy seasons align with the January 1 or April 1 semi-annual cap allocations, not just open listings.
Search H-2B customer service jobs on Migrate Mate
Migrate Mate filters job listings by verified H-2B sponsoring employers, so every customer service role you see already has an employer willing to file the required DOL temporary labor certification on your behalf.
Confirm the employer has filed a prevailing wage determination
Before accepting an offer, ask whether the employer obtained a prevailing wage determination from OFLC. Use the OFLC Wage Search to verify the wage level for customer service occupations in that county, so you know the offer meets DOL requirements.
Understand your job description maps to an approved DOL occupation
H-2B certification covers specific occupational categories. Look up the O*NET profile for customer service roles to confirm your duties align with the SOC code the employer lists on the labor certification, since a mismatch can delay USCIS adjudication.
Plan your arrival around the petition approval timeline
USCIS must approve the I-129 petition before you can apply for your visa stamp. Employers typically file 60 to 90 days before the employment start date, so coordinate with your employer early to avoid arriving after the seasonal workload has peaked.
Frequently Asked Questions
How do I find customer service jobs that offer H-2B visa sponsorship?
Migrate Mate is the most direct way to search for customer service positions where the employer is already prepared to sponsor H-2B workers. The platform surfaces roles at verified sponsoring employers, filtering out listings from companies that haven't engaged the DOL temporary labor certification process. Because H-2B sponsorship requires significant employer investment upfront, targeting pre-screened listings saves you time.
Does the H-2B annual cap affect when I can start a customer service job?
The H-2B cap is set at 66,000 visas per fiscal year, split into two 33,000-visa allocations for the winter and summer halves. If the cap fills for a given allocation period, USCIS stops accepting petitions even for otherwise approvable cases. Employers targeting summer resort and amusement park season file petitions starting in January, so delays in submitting the I-129 can push your start date into a different cap period entirely.
Can I switch customer service employers once I'm in the U.S. on H-2B status?
Your H-2B status is tied to the specific employer and job listed on the approved I-129 petition. Changing employers requires the new employer to file a separate temporary labor certification with DOL and a new I-129 with USCIS before you begin work. Unauthorized employment outside your petition terms violates your status, so don't start with a new employer until the new approval is in hand.
What documents should I prepare before an employer files my H-2B petition?
Gather a valid passport with at least six months of validity beyond your intended stay, documentation of any prior U.S. work or travel history, and records of customer-facing employment that support the job duties listed in the labor certification. Your employer will need accurate start and end dates for the temporary position, since the DOL certification and the USCIS petition both require a defined period of need matching the employer's seasonal business demand.