H-2B Visa Customer Experience Manager Jobs
Customer Experience Manager jobs with H-2B visa sponsorship are available through seasonal employers in hospitality, resort operations, and tourism who need temporary leaders to oversee guest-facing teams. Employers must file for DOL temporary labor certification before petitioning USCIS, and H-2B visas are capped at 66,000 annually, so timing your application to the correct winter or summer cap period is critical.
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Get Access To All JobsReady to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.
But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
Position Summary
The Customer Experience (CX) Specialist serves as the central point of communication between our customers, technicians, and office team. While this role includes traditional dispatch responsibilities, it is centered around delivering an exceptional customer experience from the first phone call through job completion.
A successful CX Specialist is a proactive problem solver who can think critically, communicate effectively, and make sound decisions that support both our customers and our business. This role requires balancing technician efficiency with customer satisfaction while ensuring every interaction reflects our commitment to excellence.
Earn what you're worth! This position includes a $20.00/hour base wage plus uncapped commission. If you're competitive, goal-oriented, and motivated by performance, this is your opportunity to build a rewarding career with an industry leader.
Beyond competitive pay, Groundworks offers a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) with company match, and paid training. After six months, every employee becomes eligible for our Employee Ownership Program (ESOP), giving you the opportunity to share in the company's long-term success while building your own career.
This is a full-time, 40-hour-per-week position operating on a rotating schedule of four (4) consecutive workdays followed by three (3) consecutive days off. Due to the nature of the role, candidates must have flexibility to work varying shifts, including weekends, as scheduled. Weekend availability is required as part of the regular rotation.
Key Responsibilities
Customer Experience
- Deliver an exceptional experience on every customer interaction.
- Listen actively to customer concerns and provide thoughtful, solution-oriented responses.
- Resolve customer issues whenever possible while escalating complex situations appropriately.
- Build trust and confidence through clear, professional communication.
- Follow up with customers to ensure concerns have been resolved and expectations exceeded.
Dispatch Operations
- Schedule and dispatch technicians based on skill set, certifications, availability, and geographic efficiency.
- Continuously monitor technician boards and adjust schedules throughout the day to maximize productivity.
- Prioritize emergency calls while maintaining an efficient daily schedule.
- Communicate schedule updates and changes with technicians in real time.
- Coordinate with field leadership to ensure successful execution of the daily workload.
Business Support
- Book service appointments while educating customers on the value of our services.
- Identify opportunities to maximize technician productivity and revenue through efficient scheduling.
- Support business goals by maintaining high booking rates and minimizing downtime.
- Collaborate with managers and field teams to improve processes and customer satisfaction.
- Document all customer interactions accurately within company systems.
Escalation & Problem Resolution
- Take ownership of customer concerns and work toward timely resolution.
- Handle customer escalations with professionalism, empathy, and confidence.
- Partner with leadership when additional support is needed while maintaining customer confidence.
- Make decisions that balance customer satisfaction with company policies and operational needs.
Qualifications
- Customer service or dispatch experience preferred (plumbing, HVAC, home services, or construction industry strongly preferred).
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional in fast-paced environments.
- Strong problem-solving and decision-making skills.
- Comfortable using scheduling software, dispatch platforms, and Microsoft Office.
- Ability to adapt quickly as priorities change throughout the day.
What We Provide
- Competitive Pay
- Employee Company Ownership Opportunities
- Industry Leading Training Programs
- Leadership Development and Career Growth Tracks
- Comprehensive and Affordable Benefits Package
- Top Workplace with Award Winning Culture
Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.
But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
Position Summary
The Customer Experience (CX) Specialist serves as the central point of communication between our customers, technicians, and office team. While this role includes traditional dispatch responsibilities, it is centered around delivering an exceptional customer experience from the first phone call through job completion.
A successful CX Specialist is a proactive problem solver who can think critically, communicate effectively, and make sound decisions that support both our customers and our business. This role requires balancing technician efficiency with customer satisfaction while ensuring every interaction reflects our commitment to excellence.
Earn what you're worth! This position includes a $20.00/hour base wage plus uncapped commission. If you're competitive, goal-oriented, and motivated by performance, this is your opportunity to build a rewarding career with an industry leader.
Beyond competitive pay, Groundworks offers a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) with company match, and paid training. After six months, every employee becomes eligible for our Employee Ownership Program (ESOP), giving you the opportunity to share in the company's long-term success while building your own career.
This is a full-time, 40-hour-per-week position operating on a rotating schedule of four (4) consecutive workdays followed by three (3) consecutive days off. Due to the nature of the role, candidates must have flexibility to work varying shifts, including weekends, as scheduled. Weekend availability is required as part of the regular rotation.
Key Responsibilities
Customer Experience
- Deliver an exceptional experience on every customer interaction.
- Listen actively to customer concerns and provide thoughtful, solution-oriented responses.
- Resolve customer issues whenever possible while escalating complex situations appropriately.
- Build trust and confidence through clear, professional communication.
- Follow up with customers to ensure concerns have been resolved and expectations exceeded.
Dispatch Operations
- Schedule and dispatch technicians based on skill set, certifications, availability, and geographic efficiency.
- Continuously monitor technician boards and adjust schedules throughout the day to maximize productivity.
- Prioritize emergency calls while maintaining an efficient daily schedule.
- Communicate schedule updates and changes with technicians in real time.
- Coordinate with field leadership to ensure successful execution of the daily workload.
Business Support
- Book service appointments while educating customers on the value of our services.
- Identify opportunities to maximize technician productivity and revenue through efficient scheduling.
- Support business goals by maintaining high booking rates and minimizing downtime.
- Collaborate with managers and field teams to improve processes and customer satisfaction.
- Document all customer interactions accurately within company systems.
Escalation & Problem Resolution
- Take ownership of customer concerns and work toward timely resolution.
- Handle customer escalations with professionalism, empathy, and confidence.
- Partner with leadership when additional support is needed while maintaining customer confidence.
- Make decisions that balance customer satisfaction with company policies and operational needs.
Qualifications
- Customer service or dispatch experience preferred (plumbing, HVAC, home services, or construction industry strongly preferred).
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional in fast-paced environments.
- Strong problem-solving and decision-making skills.
- Comfortable using scheduling software, dispatch platforms, and Microsoft Office.
- Ability to adapt quickly as priorities change throughout the day.
What We Provide
- Competitive Pay
- Employee Company Ownership Opportunities
- Industry Leading Training Programs
- Leadership Development and Career Growth Tracks
- Comprehensive and Affordable Benefits Package
- Top Workplace with Award Winning Culture
See all H-2B Visa Customer Experience Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-2B Visa Customer Experience Manager Jobs.
Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Experience Manager
Translate your management credentials for U.S. employers
Pull your performance reviews, team size records, and guest satisfaction scores together before you apply. H-2B visa employers evaluating a Customer Experience Manager need proof of supervisory scope, not just a job title on a CV.
Target employers already holding DOL labor certifications
Search Migrate Mate to find seasonal hospitality and resort employers with active H-2B filing history for customer-facing manager roles, so you're approaching companies that have already cleared DOL's temporary need requirement for this position.
Align your start date to the correct cap period
H-2B visas split 33,000 slots between October-to-March and April-to-September seasons. Confirm with your employer which cap half covers your role's start date, then verify DOL's filing deadline for that period before submitting anything.
Clarify the prevailing wage before signing an offer letter
Use the OFLC Wage Search to look up the prevailing wage for a Customer Experience Manager in your employer's county and wage level. Your offer letter must meet or exceed that rate or DOL will reject the labor certification.
Confirm your employer has filed DOL's temporary need documentation
H-2B sponsorship requires employers to prove the position is genuinely seasonal and won't exceed ten months. Ask directly whether they've submitted Form ETA-9142B and received their temporary labor certification before you give notice at a current job.
Review your O*NET occupation profile before your interview
The O*NET profile for customer experience managers lists the specific tasks and skills DOL evaluates when certifying this role. Matching your interview answers to those competencies helps your employer build a stronger case in the labor certification filing.
Frequently Asked Questions
How do I find Customer Experience Manager jobs that offer H-2B visa sponsorship?
Migrate Mate is built specifically for this search. It filters seasonal employer listings by H-2B filing history, so you see Customer Experience Manager openings only at companies that have already gone through DOL's temporary labor certification process. Generic job boards don't surface sponsorship status, which means you waste time on roles where the employer has no H-2B infrastructure in place.
How does the H-2B annual cap affect my chances of getting sponsored for this role?
USCIS limits H-2B visas to 66,000 per fiscal year, split into two cap periods of 33,000 each. Cap numbers fill quickly, sometimes within days of the filing window opening. Employers must submit DOL labor certifications well before USCIS opens petitions, so if your prospective employer misses the DOL deadline, you lose the cap slot entirely for that season and must wait for the next period.
Does my experience managing customer service teams count toward H-2B eligibility even if my previous employer was outside the U.S.?
Yes. H-2B eligibility for a Customer Experience Manager is based on the role's requirements, not the location of your previous employment. Your employer must document that the position is temporary and seasonal, and that you meet the qualifications. International supervisory experience counts as long as your employer can verify it in the labor certification filing submitted to DOL.
What happens to my H-2B status if the seasonal position ends before the visa expiration date?
If your employment ends early, you get a ten-day grace period to depart the U.S. H-2B status doesn't allow you to change employers or stay and job-search. If your employer extends the season, they can request a visa extension through USCIS before your current period expires, provided the total stay doesn't exceed the allowable period for that H-2B petition.