H-2B Visa Customer Experience Manager Jobs
Customer Experience Manager jobs with H-2B visa sponsorship are available through seasonal employers in hospitality, resort operations, and tourism who need temporary leaders to oversee guest-facing teams. Employers must file for DOL temporary labor certification before petitioning USCIS, and H-2B visas are capped at 66,000 annually, so timing your application to the correct winter or summer cap period is critical.
Find H-2B Visa Customer Experience Manager JobsOverview
Showing 5 of 73+ Customer Experience Manager jobs
See all 73+ Customer Experience Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Experience Manager roles.
Get Access To All JobsINTRODUCTION
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
ROLE AND RESPONSIBILITIES
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
- Plan and lead the execution of class and in-store events in accordance with Company programs
- Lead the omnichannel processes
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
- Serve as Manager on Duty (MOD)
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
- Acknowledge customers, help locate the product and provide solutions
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
- Manage and execute the shrink and safety programs
- Cross train in Custom Framing selling and production
- In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
PREFERRED QUALIFICATIONS
Preferred Knowledge/Skills/Abilities
- Retail management experience preferred
Physical Requirements
Work Environment
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
INTRODUCTION
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
ROLE AND RESPONSIBILITIES
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
- Plan and lead the execution of class and in-store events in accordance with Company programs
- Lead the omnichannel processes
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
- Serve as Manager on Duty (MOD)
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
- Acknowledge customers, help locate the product and provide solutions
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
- Manage and execute the shrink and safety programs
- Cross train in Custom Framing selling and production
- In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
PREFERRED QUALIFICATIONS
Preferred Knowledge/Skills/Abilities
- Retail management experience preferred
Physical Requirements
Work Environment
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
See all 73+ H-2B Visa Customer Experience Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-2B Visa Customer Experience Manager Jobs.
Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Experience Manager
Translate your management credentials for U.S. employers
Pull your performance reviews, team size records, and guest satisfaction scores together before you apply. H-2B visa employers evaluating a Customer Experience Manager need proof of supervisory scope, not just a job title on a CV.
Target employers already holding DOL labor certifications
Search Migrate Mate to find seasonal hospitality and resort employers with active H-2B filing history for customer-facing manager roles, so you're approaching companies that have already cleared DOL's temporary need requirement for this position.
Align your start date to the correct cap period
H-2B visas split 33,000 slots between October-to-March and April-to-September seasons. Confirm with your employer which cap half covers your role's start date, then verify DOL's filing deadline for that period before submitting anything.
Clarify the prevailing wage before signing an offer letter
Use the OFLC Wage Search to look up the prevailing wage for a Customer Experience Manager in your employer's county and wage level. Your offer letter must meet or exceed that rate or DOL will reject the labor certification.
Confirm your employer has filed DOL's temporary need documentation
H-2B sponsorship requires employers to prove the position is genuinely seasonal and won't exceed ten months. Ask directly whether they've submitted Form ETA-9142B and received their temporary labor certification before you give notice at a current job.
Review your O*NET occupation profile before your interview
The O*NET profile for customer experience managers lists the specific tasks and skills DOL evaluates when certifying this role. Matching your interview answers to those competencies helps your employer build a stronger case in the labor certification filing.
Frequently Asked Questions
How do I find Customer Experience Manager jobs that offer H-2B visa sponsorship?
Migrate Mate is built specifically for this search. It filters seasonal employer listings by H-2B filing history, so you see Customer Experience Manager openings only at companies that have already gone through DOL's temporary labor certification process. Generic job boards don't surface sponsorship status, which means you waste time on roles where the employer has no H-2B infrastructure in place.
How does the H-2B annual cap affect my chances of getting sponsored for this role?
USCIS limits H-2B visas to 66,000 per fiscal year, split into two cap periods of 33,000 each. Cap numbers fill quickly, sometimes within days of the filing window opening. Employers must submit DOL labor certifications well before USCIS opens petitions, so if your prospective employer misses the DOL deadline, you lose the cap slot entirely for that season and must wait for the next period.
Does my experience managing customer service teams count toward H-2B eligibility even if my previous employer was outside the U.S.?
Yes. H-2B eligibility for a Customer Experience Manager is based on the role's requirements, not the location of your previous employment. Your employer must document that the position is temporary and seasonal, and that you meet the qualifications. International supervisory experience counts as long as your employer can verify it in the labor certification filing submitted to DOL.
What happens to my H-2B status if the seasonal position ends before the visa expiration date?
If your employment ends early, you get a ten-day grace period to depart the U.S. H-2B status doesn't allow you to change employers or stay and job-search. If your employer extends the season, they can request a visa extension through USCIS before your current period expires, provided the total stay doesn't exceed the allowable period for that H-2B petition.