H-2B Visa Guest Services Agent Jobs
Guest Services Agent jobs with H-2B visa sponsorship are available at hotels, resorts, ski lodges, and seasonal attractions that rely on temporary foreign workers to staff front desk, concierge, and guest relations roles during peak seasons. Employers file for DOL certification before the 66,000-visa annual cap fills, so timing your search matters.
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Get Access To All JobsINTRODUCTION
Join our team as a Guest Services Agent at Hyatt Place Columbia/Downtown/The Vista! Imagine being the warm smile that greets each guest as they walk through our doors, the friendly voice that guides them through their stay, and the helpful hand that makes every visit unforgettable. We’re looking for a passionate Guest Services Agent who thrives on creating exceptional guest experiences and delivering top-tier service. In this role, you’ll be the heart of our hotel, turning every interaction into a moment of delight and ensuring our guests feel truly at home.
YOUR ROLE:
As a Guest Services Agent, you will play a key role in enhancing our guests' experience by delivering exceptional service from arrival to departure. Your mission is to ensure guests feel welcomed and well-cared-for, while also managing reservations and handling inquiries efficiently. Some of your key responsibilities include:
- Greet and welcome all guests approaching the Front Desk in a friendly, service-oriented manner.
- Operation of the telephone switchboard in a courteous manner.
- Answer guest inquiries about hotel service, facilities, and hours of operation as well as nearby restaurants, transportation, entertainment, etc.
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
- Follow credit policies.
- Be aware of all rates, packages, and special promotions; be familiar with all in-house groups; be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
- Assist management with inventory control and stocking products.
- Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and all other employees.
- Sanitize keys when they are turned in and maintain lobby and public space cleaning.
- Other duties as assigned.
BASIC QUALIFICATIONS:
- Customer Service experience in a hotel or related field preferred.
- A high school diploma or equivalent is required.
- Must be proficient with Windows operating systems.
- A positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Must have the ability to multi-task, be detail-oriented, and be able to problem-solve to effectively deal with internal and external customers.
- Flexible availability.
WHAT WE’LL DO FOR YOU:
- Health Benefits – Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days. (Full-time team members)
- Holidays & Paid Time Off – Take time to relax and recharge. (For eligible team members)
- 401(k) Retirement Plan – Secure your future with our generous company match.
- Education Program – Further your career with our tuition reimbursement program.
- Hotel Travel Discounts – Explore the world with special rates.
- Daily Pay – Access your earnings when you need them.
WHY JOIN QUORUM HOSPITALITY?
Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value-driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
INTRODUCTION
Join our team as a Guest Services Agent at Hyatt Place Columbia/Downtown/The Vista! Imagine being the warm smile that greets each guest as they walk through our doors, the friendly voice that guides them through their stay, and the helpful hand that makes every visit unforgettable. We’re looking for a passionate Guest Services Agent who thrives on creating exceptional guest experiences and delivering top-tier service. In this role, you’ll be the heart of our hotel, turning every interaction into a moment of delight and ensuring our guests feel truly at home.
YOUR ROLE:
As a Guest Services Agent, you will play a key role in enhancing our guests' experience by delivering exceptional service from arrival to departure. Your mission is to ensure guests feel welcomed and well-cared-for, while also managing reservations and handling inquiries efficiently. Some of your key responsibilities include:
- Greet and welcome all guests approaching the Front Desk in a friendly, service-oriented manner.
- Operation of the telephone switchboard in a courteous manner.
- Answer guest inquiries about hotel service, facilities, and hours of operation as well as nearby restaurants, transportation, entertainment, etc.
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
- Follow credit policies.
- Be aware of all rates, packages, and special promotions; be familiar with all in-house groups; be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
- Assist management with inventory control and stocking products.
- Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and all other employees.
- Sanitize keys when they are turned in and maintain lobby and public space cleaning.
- Other duties as assigned.
BASIC QUALIFICATIONS:
- Customer Service experience in a hotel or related field preferred.
- A high school diploma or equivalent is required.
- Must be proficient with Windows operating systems.
- A positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Must have the ability to multi-task, be detail-oriented, and be able to problem-solve to effectively deal with internal and external customers.
- Flexible availability.
WHAT WE’LL DO FOR YOU:
- Health Benefits – Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days. (Full-time team members)
- Holidays & Paid Time Off – Take time to relax and recharge. (For eligible team members)
- 401(k) Retirement Plan – Secure your future with our generous company match.
- Education Program – Further your career with our tuition reimbursement program.
- Hotel Travel Discounts – Explore the world with special rates.
- Daily Pay – Access your earnings when you need them.
WHY JOIN QUORUM HOSPITALITY?
Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value-driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
See all H-2B Visa Guest Services Agent Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-2B Visa Guest Services Agent Jobs.
Get Access To All JobsTips for Finding Guest Services Agent Jobs
Gather hospitality credentials before applying
Compile documentation of any front desk software training, guest relations certifications, or prior hotel employment. H-2B visa employers must justify your hire to DOL, so verifiable hospitality experience strengthens your application file considerably.
Target resorts filing before the cap closes
The 66,000 annual H-2B cap splits into winter and summer halves. Apply to seasonal mountain resorts and beach properties early, since employers who miss the cap window lose their entire petition for that season.
Search verified H-2B employers on Migrate Mate
Migrate Mate filters Guest Services Agent roles by employers with confirmed DOL labor certification history, so you're not wasting time on postings from companies that have never successfully completed H-2B sponsorship before.
Confirm the employer's E-Verify enrollment status
Some H-2B employers are required to use E-Verify to confirm work authorization. Ask directly during the offer stage whether they're enrolled, since unenrolled employers can face compliance delays that push back your start date.
Understand what the job order covers you for
Your H-2B approval is tied to the specific DOL-certified job order, not just the employer. If the property wants to move you from front desk to housekeeping mid-season, that requires a separate certification, which most employers won't pursue.
Use OFLC Wage Search to verify your offered wage
Before signing an offer letter, look up the prevailing wage for Guest Services Agent in your destination county using OFLC Wage Search. DOL requires employers to pay at least the prevailing wage, and underpaying is grounds for certification denial.
Frequently Asked Questions
How do I find Guest Services Agent jobs with H-2B visa sponsorship?
Migrate Mate is the most direct way to find Guest Services Agent positions where the employer has an active or prior DOL labor certification for H-2B workers. Search by role and location to see properties that have completed the temporary labor certification process, which confirms they're set up to sponsor H-2B workers rather than simply claiming they will.
How does the H-2B annual cap affect Guest Services Agent hiring?
The H-2B program is capped at 66,000 visas per fiscal year, divided into two allotments of 33,000 for winter and summer seasons. Resorts and hotels that need front desk staff for summer season must submit their DOL petition well in advance. Once the cap fills, USCIS stops accepting new petitions for that half-year, so late-moving employers lose out entirely for that season.
Can a Guest Services Agent change employers mid-season on an H-2B visa?
Switching employers mid-season is not a simple transfer. Your H-2B status is tied to the specific employer named on the approved petition. A new employer would need to file a separate petition and obtain their own DOL temporary labor certification before you could legally start working for them, which typically takes longer than a seasonal assignment lasts.
What does the DOL labor certification process mean for my Guest Services Agent job offer?
Before USCIS can approve an H-2B petition, the employer must get DOL to certify that no qualified U.S. workers are available for the role. This requires the employer to advertise the position domestically and document the results. As a job seeker, this means your offer letter isn't enough on its own; the employer must clear DOL certification first before your visa paperwork can proceed.