H-2B Visa Guest Services Agent Jobs
Guest Services Agent jobs with H-2B visa sponsorship are available at hotels, resorts, ski lodges, and seasonal attractions that rely on temporary foreign workers to staff front desk, concierge, and guest relations roles during peak seasons. Employers file for DOL certification before the 66,000-visa annual cap fills, so timing your search matters.
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Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
See all 64+ Guest Services Agent jobs
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Get Access To All JobsTips for Finding Guest Services Agent Jobs
Gather hospitality credentials before applying
Compile documentation of any front desk software training, guest relations certifications, or prior hotel employment. H-2B visa employers must justify your hire to DOL, so verifiable hospitality experience strengthens your application file considerably.
Target resorts filing before the cap closes
The 66,000 annual H-2B cap splits into winter and summer halves. Apply to seasonal mountain resorts and beach properties early, since employers who miss the cap window lose their entire petition for that season.
Search verified H-2B employers on Migrate Mate
Migrate Mate filters Guest Services Agent roles by employers with confirmed DOL labor certification history, so you're not wasting time on postings from companies that have never successfully completed H-2B sponsorship before.
Confirm the employer's E-Verify enrollment status
Some H-2B employers are required to use E-Verify to confirm work authorization. Ask directly during the offer stage whether they're enrolled, since unenrolled employers can face compliance delays that push back your start date.
Understand what the job order covers you for
Your H-2B approval is tied to the specific DOL-certified job order, not just the employer. If the property wants to move you from front desk to housekeeping mid-season, that requires a separate certification, which most employers won't pursue.
Use OFLC Wage Search to verify your offered wage
Before signing an offer letter, look up the prevailing wage for Guest Services Agent in your destination county using OFLC Wage Search. DOL requires employers to pay at least the prevailing wage, and underpaying is grounds for certification denial.
Frequently Asked Questions
How do I find Guest Services Agent jobs with H-2B visa sponsorship?
Migrate Mate is the most direct way to find Guest Services Agent positions where the employer has an active or prior DOL labor certification for H-2B workers. Search by role and location to see properties that have completed the temporary labor certification process, which confirms they're set up to sponsor H-2B workers rather than simply claiming they will.
How does the H-2B annual cap affect Guest Services Agent hiring?
The H-2B program is capped at 66,000 visas per fiscal year, divided into two allotments of 33,000 for winter and summer seasons. Resorts and hotels that need front desk staff for summer season must submit their DOL petition well in advance. Once the cap fills, USCIS stops accepting new petitions for that half-year, so late-moving employers lose out entirely for that season.
Can a Guest Services Agent change employers mid-season on an H-2B visa?
Switching employers mid-season is not a simple transfer. Your H-2B status is tied to the specific employer named on the approved petition. A new employer would need to file a separate petition and obtain their own DOL temporary labor certification before you could legally start working for them, which typically takes longer than a seasonal assignment lasts.
What does the DOL labor certification process mean for my Guest Services Agent job offer?
Before USCIS can approve an H-2B petition, the employer must get DOL to certify that no qualified U.S. workers are available for the role. This requires the employer to advertise the position domestically and document the results. As a job seeker, this means your offer letter isn't enough on its own; the employer must clear DOL certification first before your visa paperwork can proceed.
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