H-2B Visa Service Specialist Jobs
Service Specialist jobs with H-2B visa sponsorship are available at hotels, resorts, event venues, and hospitality operators that hire seasonal workers each year. Employers file for temporary labor certification through DOL before sponsoring your petition, and the 66,000-visa annual cap fills fast, so timing your application matters.
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Guest Service Specialists are responsible for selling and fulfilling all lift tickets and pass products for Big Sky Resort. They also act as an information source for all of our guests.
This opportunity entails operating a point of sale computer system in one of four different office locations around the mountain. You are THE point of contact for our guests and other departments for information on lift tickets, season passes, lift openings and closures, restaurants around the mountain, activities and special events on and off the mountain, as well as other services that Big Sky Resort provides on and off the mountain.
Excellent guest service, basic computer skills, flexibility in a workplace (that is greatly affected by the outdoor environment), the ability to learn quickly and work independently are all a must.
Prior resort and POS experience is a plus. Indoor approximately 90% of the time, outdoor approximately 10% of the time.
Responsibilities:
Picture yourself being a Guest Service Specialist at Big Sky Resort and having the opportunity to:
- Assist guests with their season passes, day tickets and multi-day lift tickets in a fast-paced office environment
- Understand and learn the criteria for all the lift access products for Big Sky Resort (BSR Passes and Tickets, Mountain Collective, Ikon, Boyne Passes, etc.)
- Be accountable for sales each day and able to balance all products sold against receipts
- Meet, greet and assist guests as they arrive at the resort before, during, and after the ski day
- Provide knowledgeable support on Big Sky Sports products, rentals, mountain terrain, area services, activities, restaurants, and events
- Quickly assess lift ticket and pass issues and resolve them for the guest
- Stay familiar with the daily snow and grooming report
- Answer guest questions and resolve issues correctly, promptly, and professionally
- Periodically assist with Basecamp activity booking or outdoor staff responsibilities
Qualifications:
- Previous customer service, credit card handling and/or ski/summer resort experience is a plus
- Skiing/snowboarding experience is a plus, but willingness to learn is a must. Riding (Green slopes) may be required on any workday
All full time seasonal employees can enjoy the following benefits:
- FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
- Discounted vouchers for skiing at Big Sky Resort for friends and family
- Discounted ski/snowboard rentals with a free employee lesson
- 25%-50% off F&B and Retail at all Boyne outlets
- Eligibility for affordable Team Member Housing
- Lodging discounts for friends and family
- Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
- Wellness Day and Eligibility for PTO
- Monthly employee events
Overview:
Guest Service Specialists are responsible for selling and fulfilling all lift tickets and pass products for Big Sky Resort. They also act as an information source for all of our guests.
This opportunity entails operating a point of sale computer system in one of four different office locations around the mountain. You are THE point of contact for our guests and other departments for information on lift tickets, season passes, lift openings and closures, restaurants around the mountain, activities and special events on and off the mountain, as well as other services that Big Sky Resort provides on and off the mountain.
Excellent guest service, basic computer skills, flexibility in a workplace (that is greatly affected by the outdoor environment), the ability to learn quickly and work independently are all a must.
Prior resort and POS experience is a plus. Indoor approximately 90% of the time, outdoor approximately 10% of the time.
Responsibilities:
Picture yourself being a Guest Service Specialist at Big Sky Resort and having the opportunity to:
- Assist guests with their season passes, day tickets and multi-day lift tickets in a fast-paced office environment
- Understand and learn the criteria for all the lift access products for Big Sky Resort (BSR Passes and Tickets, Mountain Collective, Ikon, Boyne Passes, etc.)
- Be accountable for sales each day and able to balance all products sold against receipts
- Meet, greet and assist guests as they arrive at the resort before, during, and after the ski day
- Provide knowledgeable support on Big Sky Sports products, rentals, mountain terrain, area services, activities, restaurants, and events
- Quickly assess lift ticket and pass issues and resolve them for the guest
- Stay familiar with the daily snow and grooming report
- Answer guest questions and resolve issues correctly, promptly, and professionally
- Periodically assist with Basecamp activity booking or outdoor staff responsibilities
Qualifications:
- Previous customer service, credit card handling and/or ski/summer resort experience is a plus
- Skiing/snowboarding experience is a plus, but willingness to learn is a must. Riding (Green slopes) may be required on any workday
All full time seasonal employees can enjoy the following benefits:
- FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
- Discounted vouchers for skiing at Big Sky Resort for friends and family
- Discounted ski/snowboard rentals with a free employee lesson
- 25%-50% off F&B and Retail at all Boyne outlets
- Eligibility for affordable Team Member Housing
- Lodging discounts for friends and family
- Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
- Wellness Day and Eligibility for PTO
- Monthly employee events
See all H-2B Visa Service Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-2B Visa Service Specialist Jobs.
Get Access To All JobsTips for Finding Visa Sponsorship as a Service Specialist
Verify your credentials match specialty occupation requirements
Pull the O*NET profile for Service Specialist to confirm which certifications, customer service credentials, or vocational training align with what H-2B visa employers list on their temporary labor certification. Mismatched documentation is one of the most common reasons USCIS issues a Request for Evidence.
Target employers in cap-exempt peak-season windows
Hospitality and resort employers often file under the returning-worker exemption if you worked for them in prior years. Returning workers don't count against the 66,000 annual cap, so ask explicitly whether prior employment qualifies you for this status before comparing offers.
Search Migrate Mate for verified H-2B sponsors
Migrate Mate shows which employers have active H-2B labor certification history for service roles, so you're not guessing which properties actually sponsor. Filter by season and location to find employers whose petitions align with your availability.
Check prevailing wage before negotiating your offer
Your employer's H-2B petition must certify a wage at or above the DOL prevailing wage for your role and location. Run the OFLC Wage Search yourself before accepting any offer so you know whether the proposed rate meets the legal floor for your county.
Confirm the employer has filed by the correct deadline
DOL requires employers to submit their temporary labor certification no more than 90 days and no fewer than 75 days before the employment start date. If a prospective employer hasn't filed within that window, their petition can be rejected regardless of how strong your qualifications are.
Prepare a clear record of prior U.S. seasonal employment
Consular officers reviewing H-2B applications look closely at your history of returning home after prior U.S. stints. Gather pay stubs, prior I-94 exit records, and prior employer contact details to demonstrate a clean departure record before your visa interview.
Frequently Asked Questions
How do I find Service Specialist jobs that offer H-2B visa sponsorship?
Migrate Mate is the most direct way to find Service Specialist roles with confirmed H-2B sponsorship history. Because the H-2B process requires employers to file a temporary labor certification with DOL before petitioning USCIS, only employers who have already committed to sponsorship will appear. Searching through Migrate Mate surfaces those employers by role type and location, saving you from applying to properties that have never filed.
Does the H-2B annual cap affect when I should start my job search?
Yes. The 66,000-visa annual cap is split into two halves of 33,000 each, one for workers starting between October and March and one for April through September. Both halves fill quickly after the filing period opens, so employers sponsoring summer resort or hospitality roles typically begin the DOL labor certification process months before the start date. Starting your search at least five to six months before your target start date gives employers enough runway to file on time.
Can I switch employers mid-season on an H-2B visa?
H-2B status is employer-specific, meaning your authorization is tied to the petitioning employer named on the approved I-129. Switching properties or hospitality groups mid-season requires a new employer to file a separate petition on your behalf before you begin work. Attempting to work for a different employer before that petition is approved puts you out of status, so confirm any employer change through USCIS before making the move.
What documents should I have ready before an employer sponsors my H-2B petition?
You'll need a valid passport with at least six months of validity beyond your intended stay, documentation of any customer service or hospitality certifications relevant to the Service Specialist role, your complete employment history for the prior three years, and records of any previous U.S. visa issuances or entries. Employers and their attorneys commonly request these upfront to complete the I-129 petition and prepare for consular processing.