H-2B Visa Experience Manager Jobs
Experience Manager jobs with H-2B visa sponsorship are available at resorts, entertainment venues, and seasonal hospitality operations across the United States. Employers must obtain DOL temporary labor certification before filing, and the 66,000-visa annual cap fills quickly, so timing your application to the winter or summer allocation that matches your start date is essential.
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Get Access To All JobsPosition Summary
We are seeking a strategic, hands-on Customer Experience Manager to build and lead a newly formed proactive engagement team within our call center operation. This team will own customer interactions across outbound phone outreach, chat, SMS, and email — executing retention strategies and creating intentional experiences that strengthen customer loyalty.
This is not a traditional support role. The ideal candidate will design workflows, identify customer friction points, and build communication strategies — across both voice and digital channels — that reduce inbound volume and elevate the customer experience.
Key Responsibilities
Team Leadership & Development
- Build, train, and lead a team of Customer Experience Specialists
- Establish performance expectations, KPIs, and quality standards
- Coach team members on written and verbal communication, tone, and problem resolution
- Foster a culture of ownership, urgency, and customer-centric thinking
Multi-Channel Experience Management
- Oversee proactive customer interactions across outbound voice, chat, SMS, and email
- Ensure timely, accurate, and brand-aligned engagement across every channel
- Implement workflows and automation where appropriate
- Partner with call center operations to ensure consistency between reactive and proactive functions
Proactive Customer Engagement Strategy
- Design and execute outbound communication programs (e.g., post-treatment follow-ups, service reminders, retention saves, surprise-and-delight outreach)
- Identify opportunities to reduce inbound call drivers through proactive intervention
- Develop campaigns that improve retention, satisfaction, and customer lifetime value
- Build outreach strategies tailored to package customers and long-tenured accounts
Operational Strategy & Process Improvement
- Analyze customer contact reasons and identify systemic issues
- Partner with call center leadership to reduce friction points
- Build scalable processes that improve efficiency and customer experience
- Leverage CRM and telephony data to inform decisions
Performance & Analytics
- Define and track KPIs such as save rate, retention impact, CSAT, contact deflection, and response/resolution time
- Report on team performance and business impact to senior leadership
- Use data to continuously refine strategy and execution
Qualifications
Required
- 3–5+ years of experience in customer service, contact center, or CX operations
- 2+ years in a leadership or supervisory role
- Experience managing both voice and digital support channels
- Strong analytical and problem-solving skills
- Excellent written AND verbal communication skills (this role lives and dies by tone and clarity)
- Proven ability to build processes from scratch in a fast-paced environment
Preferred
- Experience in home services or subscription-based businesses
- Familiarity with CRM systems (e.g., Real Green or similar platforms)
- Familiarity with telephony platforms (e.g., NICE or similar)
- Background in customer retention or lifecycle marketing
- Experience implementing automation or workflow tools
Key Competencies
- Strategic thinking paired with hands-on execution
- Strong ownership mentality (no “that’s not my job” thinking)
- Ability to identify root causes vs. surface-level problems
- Comfort with ambiguity and building from the ground up
- Bias for action and continuous improvement
What Success Looks Like
- Reduced inbound call volume driven by proactive outreach
- Improved customer satisfaction and retention rates
- Consistent, high-quality engagement across voice and digital channels
- Clear visibility into customer issues and resolution trends
- A scalable proactive engagement function that complements — not duplicates — the call center
Why This Role Matters
This role plays a critical part in transforming how we interact with customers — moving from reactive support to proactive engagement. The right leader will not only improve efficiency but fundamentally elevate how customers perceive our brand.
Position Summary
We are seeking a strategic, hands-on Customer Experience Manager to build and lead a newly formed proactive engagement team within our call center operation. This team will own customer interactions across outbound phone outreach, chat, SMS, and email — executing retention strategies and creating intentional experiences that strengthen customer loyalty.
This is not a traditional support role. The ideal candidate will design workflows, identify customer friction points, and build communication strategies — across both voice and digital channels — that reduce inbound volume and elevate the customer experience.
Key Responsibilities
Team Leadership & Development
- Build, train, and lead a team of Customer Experience Specialists
- Establish performance expectations, KPIs, and quality standards
- Coach team members on written and verbal communication, tone, and problem resolution
- Foster a culture of ownership, urgency, and customer-centric thinking
Multi-Channel Experience Management
- Oversee proactive customer interactions across outbound voice, chat, SMS, and email
- Ensure timely, accurate, and brand-aligned engagement across every channel
- Implement workflows and automation where appropriate
- Partner with call center operations to ensure consistency between reactive and proactive functions
Proactive Customer Engagement Strategy
- Design and execute outbound communication programs (e.g., post-treatment follow-ups, service reminders, retention saves, surprise-and-delight outreach)
- Identify opportunities to reduce inbound call drivers through proactive intervention
- Develop campaigns that improve retention, satisfaction, and customer lifetime value
- Build outreach strategies tailored to package customers and long-tenured accounts
Operational Strategy & Process Improvement
- Analyze customer contact reasons and identify systemic issues
- Partner with call center leadership to reduce friction points
- Build scalable processes that improve efficiency and customer experience
- Leverage CRM and telephony data to inform decisions
Performance & Analytics
- Define and track KPIs such as save rate, retention impact, CSAT, contact deflection, and response/resolution time
- Report on team performance and business impact to senior leadership
- Use data to continuously refine strategy and execution
Qualifications
Required
- 3–5+ years of experience in customer service, contact center, or CX operations
- 2+ years in a leadership or supervisory role
- Experience managing both voice and digital support channels
- Strong analytical and problem-solving skills
- Excellent written AND verbal communication skills (this role lives and dies by tone and clarity)
- Proven ability to build processes from scratch in a fast-paced environment
Preferred
- Experience in home services or subscription-based businesses
- Familiarity with CRM systems (e.g., Real Green or similar platforms)
- Familiarity with telephony platforms (e.g., NICE or similar)
- Background in customer retention or lifecycle marketing
- Experience implementing automation or workflow tools
Key Competencies
- Strategic thinking paired with hands-on execution
- Strong ownership mentality (no “that’s not my job” thinking)
- Ability to identify root causes vs. surface-level problems
- Comfort with ambiguity and building from the ground up
- Bias for action and continuous improvement
What Success Looks Like
- Reduced inbound call volume driven by proactive outreach
- Improved customer satisfaction and retention rates
- Consistent, high-quality engagement across voice and digital channels
- Clear visibility into customer issues and resolution trends
- A scalable proactive engagement function that complements — not duplicates — the call center
Why This Role Matters
This role plays a critical part in transforming how we interact with customers — moving from reactive support to proactive engagement. The right leader will not only improve efficiency but fundamentally elevate how customers perceive our brand.
See all Experience Manager jobs
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Get Access To All JobsTips for Finding Visa Sponsorship as an Experience Manager
Build a portfolio showing measurable guest outcomes
Document specific programs you designed and the attendance, satisfaction, or retention results they produced. H-2B visa employers filing a temporary labor certification need evidence the role requires a skilled worker, and concrete outcomes make your case concrete.
Target employers with established H-2B filing histories
Use Migrate Mate to filter Experience Manager listings by employers who have successfully filed H-2B labor certifications before. Repeat filers already understand the DOL certification timeline, which reduces the risk of delays that miss your intended season.
Align your start date to the correct cap allocation
The 66,000 annual H-2B cap splits into two halves: October through March and April through September. Confirm which allocation your employer's peak season falls under and ask about their intended filing date before accepting an offer.
Verify the job order covers your full season
Review the employer's DOL job order carefully. It should specify the exact employment period, worksite location, and duties matching an Experience Manager role. Gaps between the job order dates and your actual contract create status complications at the end of the season.
Check the O*NET profile before your interview
Look up the Experience Manager occupation on O*NET before speaking with any employer. Understanding the standard duties and skills listed there helps you frame your background in terms that align with what the DOL expects the role to require.
Confirm the prevailing wage tier before signing
Run your prospective job title and worksite ZIP code through the OFLC Wage Search to see which of the four wage levels applies. Your offer must meet or exceed that figure for USCIS to approve the petition, so flagging a mismatch early prevents a filing problem later.
Frequently Asked Questions
Where can I find Experience Manager jobs with H-2B sponsorship?
Migrate Mate is the recommended way to search. It filters Experience Manager listings specifically to employers who offer H-2B visa sponsorship, so you're not sorting through postings from companies that won't support the filing. Seasonal resort operators, entertainment venues, and outdoor recreation companies are the most active hirers for this role under H-2B.
How does the H-2B annual cap affect Experience Manager applicants?
USCIS issues no more than 66,000 H-2B visas per fiscal year, split into two halves of 33,000 each. Employers must file early enough to secure a cap number within the correct half-year allocation. If cap numbers are exhausted, your employer must wait until the next period, which can delay your start date by months or eliminate the position entirely.
What documents should I prepare before an employer agrees to sponsor me?
Gather proof of your prior experience managing guest programs or experiential events, including any letters of recommendation from previous seasonal employers. You'll also need a valid passport with at least six months of validity beyond your intended employment period. Having these ready speeds up the DOL job order and USCIS petition process once an employer commits to sponsoring you.
Can I switch employers if my H-2B sponsor can no longer use me that season?
H-2B status is employer-specific, meaning your authorization is tied to the petitioning employer. If that employer withdraws or closes, a new employer must file a separate labor certification and petition with USCIS before you can legally work for them. There's no portability provision under H-2B the way there is under some other work visa categories, so act quickly if your situation changes.
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