H-2B Visa Team Lead Jobs
Team Lead jobs with H-2B visa sponsorship place you in charge of seasonal crews in hospitality, landscaping, construction, and seafood processing. Employers file a temporary labor certification with the DOL before sponsoring you, and the 66,000-visa annual cap means timing your application early is critical to securing a spot.
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Get Access To All JobsINTRODUCTION
At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.
ROLE AND RESPONSIBILITIES
The IT Help Desk at James Madison University is accepting applications for Customer Support Team Lead. This position leads and participates in the daily activities of the Customer Support Specialist (CSS) team of the IT Help Desk. Consisting of full-time and part-time staff, this position is dedicated to directly interacting and supporting applicants, students, faculty, staff, affiliates, and alumni of James Madison University and efficiently and effectively resolving their technical issues.
- Serves as the primary contact for the CSS within IT for technical questions, upcoming business process changes, notifications of service or maintenance changes, communication dissemination, etc.
- Owns support incidents to completion and ensures proper ticket routing, prioritization, and timely closure.
- Monitors day-to-day operations and customer interactions (phone, email, front desk, etc.), providing support when needed.
- Identifies frequent requests or trends and communicates them to management, suggesting solutions as applicable.
- Hires full-time and part-time team members, mentors staff, conducts evaluations of staff and promotes training opportunities.
- Monitors key performance indicators and other metrics and adjusts operations as needed.
- Reports to management regarding ticket volume, customer feedback, KPI, etc. to demonstrate team effectiveness.
- Coordinates with University partners to schedule operating hours and adequate staffing levels.
- Promotes service management best practices and knowledge base development within IT.
- Develops, publishes, reviews, and maintains technical documentation (self-help resources, FAQs, etc.) for IT, JMU, and the public.
- Other duties as assigned.
BASIC QUALIFICATIONS
- Demonstrates advanced problem-solving and troubleshooting abilities.
- Extensive experience with Windows and MacOS operating systems and related endpoints.
- Extensive experience Microsoft 365 including Teams, SharePoint, and OneDrive.
- Understanding of identity and access management systems (such as Okta).
- Understanding of wired and wireless networking and authentication.
- Experience with a broad variety of desktop applications and web-based services.
- Ability to analyze and report data using a variety of tools.
- Experience using an IT service management or similar ticketing system.
- Proven ability to lead and mentor others (peers or subordinates).
- Ability to handle stress and maintain professionalism and courteousness.
- Strong interpersonal and customer service skills including listening, writing, and speaking ability.
- Self-starter with ability to balance multiple priorities.
- Ability to operate independently and without supervision and with assigned teams to accomplish organizational goals.
- Strong organizational and planning ability.
- Ability to explain technical procedures and ideas to non-technical audiences.
PREFERRED QUALIFICATIONS
- None specified.
LOCATION
- Harrisonburg, Virginia, United States
COMPENSATION
- Pay Rate: Maximum Starting
- Specify Range or Amount: $58,000
ADDITIONAL POSTING INFORMATION
Conditions of Employment:
Employment is contingent upon the successful completion of a criminal background check.
E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.
EEO Statement:
James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.
We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.
Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.
Reasonable Accommodation:
If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.
INTRODUCTION
At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.
ROLE AND RESPONSIBILITIES
The IT Help Desk at James Madison University is accepting applications for Customer Support Team Lead. This position leads and participates in the daily activities of the Customer Support Specialist (CSS) team of the IT Help Desk. Consisting of full-time and part-time staff, this position is dedicated to directly interacting and supporting applicants, students, faculty, staff, affiliates, and alumni of James Madison University and efficiently and effectively resolving their technical issues.
- Serves as the primary contact for the CSS within IT for technical questions, upcoming business process changes, notifications of service or maintenance changes, communication dissemination, etc.
- Owns support incidents to completion and ensures proper ticket routing, prioritization, and timely closure.
- Monitors day-to-day operations and customer interactions (phone, email, front desk, etc.), providing support when needed.
- Identifies frequent requests or trends and communicates them to management, suggesting solutions as applicable.
- Hires full-time and part-time team members, mentors staff, conducts evaluations of staff and promotes training opportunities.
- Monitors key performance indicators and other metrics and adjusts operations as needed.
- Reports to management regarding ticket volume, customer feedback, KPI, etc. to demonstrate team effectiveness.
- Coordinates with University partners to schedule operating hours and adequate staffing levels.
- Promotes service management best practices and knowledge base development within IT.
- Develops, publishes, reviews, and maintains technical documentation (self-help resources, FAQs, etc.) for IT, JMU, and the public.
- Other duties as assigned.
BASIC QUALIFICATIONS
- Demonstrates advanced problem-solving and troubleshooting abilities.
- Extensive experience with Windows and MacOS operating systems and related endpoints.
- Extensive experience Microsoft 365 including Teams, SharePoint, and OneDrive.
- Understanding of identity and access management systems (such as Okta).
- Understanding of wired and wireless networking and authentication.
- Experience with a broad variety of desktop applications and web-based services.
- Ability to analyze and report data using a variety of tools.
- Experience using an IT service management or similar ticketing system.
- Proven ability to lead and mentor others (peers or subordinates).
- Ability to handle stress and maintain professionalism and courteousness.
- Strong interpersonal and customer service skills including listening, writing, and speaking ability.
- Self-starter with ability to balance multiple priorities.
- Ability to operate independently and without supervision and with assigned teams to accomplish organizational goals.
- Strong organizational and planning ability.
- Ability to explain technical procedures and ideas to non-technical audiences.
PREFERRED QUALIFICATIONS
- None specified.
LOCATION
- Harrisonburg, Virginia, United States
COMPENSATION
- Pay Rate: Maximum Starting
- Specify Range or Amount: $58,000
ADDITIONAL POSTING INFORMATION
Conditions of Employment:
Employment is contingent upon the successful completion of a criminal background check.
E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.
EEO Statement:
James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.
We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.
Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.
Reasonable Accommodation:
If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.
See all 51+ H-2B Visa Team Lead Jobs
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Get Access To All JobsTips for Finding Team Lead Jobs
Document your supervisory experience precisely
H-2B visa petitions require employers to define the job duties in detail. Pull together records showing you've directly supervised workers, assigned tasks, and managed daily operations, since vague credentials weaken the employer's labor certification case.
Target industries with recurring seasonal demand
Hospitality resorts, commercial landscaping companies, and seafood processing plants rehire H-2B teams year after year. Employers with a filing history are already familiar with the certification process, making them far more likely to sponsor a Team Lead role.
Search verified H-2B employers on Migrate Mate
Migrate Mate filters job listings by employers who have filed H-2B labor certifications with the DOL, so you're applying to companies that have already committed to sponsoring temporary workers, not guessing which ones will.
Apply before the cap fills in the first half
The 66,000-visa cap splits evenly between October and April start dates. DOL accepts labor certification applications starting 60 to 75 days before your employment start date, so missing the early filing window can push you to the next season entirely.
Confirm the employer files under the correct SOC code
Team Lead roles in seasonal industries are classified under specific Standard Occupational Classification codes that determine your prevailing wage obligation. Ask the employer which SOC code they're using and cross-check it against the OFLC Wage Search to verify the wage level is accurate.
Negotiate your return clause before the petition is filed
H-2B status is tied to a single employer petition. If the employer intends to rehire you next season, confirm that intent in writing before USCIS approves the petition, since switching employers mid-season requires a new filing and DOL certification.
Frequently Asked Questions
How do I find Team Lead jobs that offer H-2B visa sponsorship?
Migrate Mate is the most direct way to find Team Lead roles where the employer has already filed an H-2B labor certification with the DOL. Because H-2B sponsorship requires the employer to initiate the entire certification process, targeting companies with a verified filing history saves you from applying to employers who won't or can't sponsor you.
Does the H-2B cap affect when I can start a Team Lead role?
Yes. The 66,000 annual cap splits into two allotments of 33,000 each for the winter and summer halves of the fiscal year. Employers must file their temporary labor certification with the DOL 60 to 75 days before your start date, and cap numbers fill fast. If your employer misses the filing window, your start date shifts to the next available cap period.
Can I supervise a mixed crew of H-2B and U.S. workers as a Team Lead?
Yes, and employers frequently structure seasonal teams this way. However, the DOL requires that the H-2B labor certification cover the specific duties of your Team Lead role, regardless of whether the workers you supervise hold H-2B status or are domestic hires. Your supervisory duties must be documented clearly in the job order.
What happens to my H-2B status if the seasonal work ends early?
If your employer releases you before the petition end date, your H-2B status ends with the job. You have a 10-day grace period after your employment ends before you must depart the United States. USCIS does not authorize you to seek a new employer under the original petition, so any continued work requires a separate filing by a new sponsoring employer.