H-2B Visa Operations Jobs
Operations jobs with H-2B visa sponsorship cover roles in hospitality, logistics, and facility management that U.S. employers can't fill domestically. Your employer files the temporary labor certification with DOL before petitioning USCIS, and the 66,000-visa annual cap means timing your job search to the October or April filing windows directly affects your chances.
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Get Access To All JobsINTRODUCTION
Holiday Inn Club Vacations is searching for individuals who excel in their role and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships? We’re looking for people like this to join our friendly, engaged, professional team.
POSITION DESCRIPTION
This position is dedicated to delivering exceptional customer service and fulfillment to all marketing package guests at every touchpoint, including phone calls, emails, SMS, reporting, billing, and processing request forms. Additionally, the role encompasses various administrative support functions to ensure smooth operations and enhance the guest experience.
ESSENTIAL DUTIES AND TASKS
- Process Discrepancy Reports: Analyze and address various discrepancy reports while fostering strong relationships with internal and external business partners through effective communication.
- Post-Arrival Fulfillment: Manage the post-arrival fulfillment process to ensure guests receive the support they need during their stay.
- Pre-Arrival Support: Provide comprehensive administrative support for guests requiring pre-arrival details through phone calls, emails, and SMS.
- Billing Reconciliation: Assist accounting with billing reconciliation initiatives, including research on requested items and validation of pre-arrival taxes for resort accommodations.
- Support Special Projects: Collaborate with management on special projects, such as data cleanup, guest email responses, managing multiple inboxes, and creating pre-sold promotional opportunities.
- Effective Communication Management: Oversee multiple inboxes to support both internal and external communications efficiently.
This job description does not encompass all duties that the employee may be required to perform in this position. It is not intended to provide a comprehensive, step-by-step account of every procedure or task. The incumbent is expected to take on additional responsibilities as necessary to ensure the effective operation of the department.
QUALIFICATIONS
- Minimum of two years of call center experience, preferably in the hospitality or timeshare industry.
- Exceptional verbal and written communication skills.
- Flexibility to work evenings and weekends as required by business operations.
- Proficiency in data entry, Microsoft Office Suite, and strong processing abilities.
- Superior organizational and tracking skills with the ability to navigate the Internet effectively.
- Collaborative team player with a commitment to delivering exceptional service.
- Ability to analyze and report on the performance and efficiencies of campaigns.
- Capability to analyze data and reports to identify trends, discrepancies, and areas for improvement.
- Ability to validate and research invoices.
- Experience managing projects or initiatives, ensuring timely completion and alignment with departmental goals.
- Proven ability to prioritize tasks effectively in a fast-paced environment and meet deadlines.
- Willingness to learn quickly and adapt to new processes, technologies, and business needs.
- A proactive approach to identifying and implementing improvements in processes and guest service.
BENEFITS
At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success:
- Growth Opportunities!
- 401K!
- Comprehensive Benefits – Health, Dental and Vision Plans!
- EAP – Employee Assistance Program!
- PTO - Paid Time Off!
- CLUB GO POINTS!
- Discounts through IHG including additional discounted employee benefits through our company Perks website!
- Tuition Reimbursement & Continuing Education Courses!
- Outstanding Company Culture!
WORK SCHEDULE/HOURS
SHIFT: 8am-6:30pm Fri-Mon (Monday, in office day) - Must be flexible as needed for business operations.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
INTRODUCTION
Holiday Inn Club Vacations is searching for individuals who excel in their role and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships? We’re looking for people like this to join our friendly, engaged, professional team.
POSITION DESCRIPTION
This position is dedicated to delivering exceptional customer service and fulfillment to all marketing package guests at every touchpoint, including phone calls, emails, SMS, reporting, billing, and processing request forms. Additionally, the role encompasses various administrative support functions to ensure smooth operations and enhance the guest experience.
ESSENTIAL DUTIES AND TASKS
- Process Discrepancy Reports: Analyze and address various discrepancy reports while fostering strong relationships with internal and external business partners through effective communication.
- Post-Arrival Fulfillment: Manage the post-arrival fulfillment process to ensure guests receive the support they need during their stay.
- Pre-Arrival Support: Provide comprehensive administrative support for guests requiring pre-arrival details through phone calls, emails, and SMS.
- Billing Reconciliation: Assist accounting with billing reconciliation initiatives, including research on requested items and validation of pre-arrival taxes for resort accommodations.
- Support Special Projects: Collaborate with management on special projects, such as data cleanup, guest email responses, managing multiple inboxes, and creating pre-sold promotional opportunities.
- Effective Communication Management: Oversee multiple inboxes to support both internal and external communications efficiently.
This job description does not encompass all duties that the employee may be required to perform in this position. It is not intended to provide a comprehensive, step-by-step account of every procedure or task. The incumbent is expected to take on additional responsibilities as necessary to ensure the effective operation of the department.
QUALIFICATIONS
- Minimum of two years of call center experience, preferably in the hospitality or timeshare industry.
- Exceptional verbal and written communication skills.
- Flexibility to work evenings and weekends as required by business operations.
- Proficiency in data entry, Microsoft Office Suite, and strong processing abilities.
- Superior organizational and tracking skills with the ability to navigate the Internet effectively.
- Collaborative team player with a commitment to delivering exceptional service.
- Ability to analyze and report on the performance and efficiencies of campaigns.
- Capability to analyze data and reports to identify trends, discrepancies, and areas for improvement.
- Ability to validate and research invoices.
- Experience managing projects or initiatives, ensuring timely completion and alignment with departmental goals.
- Proven ability to prioritize tasks effectively in a fast-paced environment and meet deadlines.
- Willingness to learn quickly and adapt to new processes, technologies, and business needs.
- A proactive approach to identifying and implementing improvements in processes and guest service.
BENEFITS
At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success:
- Growth Opportunities!
- 401K!
- Comprehensive Benefits – Health, Dental and Vision Plans!
- EAP – Employee Assistance Program!
- PTO - Paid Time Off!
- CLUB GO POINTS!
- Discounts through IHG including additional discounted employee benefits through our company Perks website!
- Tuition Reimbursement & Continuing Education Courses!
- Outstanding Company Culture!
WORK SCHEDULE/HOURS
SHIFT: 8am-6:30pm Fri-Mon (Monday, in office day) - Must be flexible as needed for business operations.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
See all 149+ H-2B Visa Operations Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-2B Visa Operations Jobs.
Get Access To All JobsTips for Finding Operations Jobs
Verify your job title matches H-2B
Operations is broad, and not every role qualifies. Check the O*NET occupation profile for your specific duties to confirm the position meets DOL's temporary-need standard before investing time in applications.
Target employers with prior H-2B history
Employers who've filed H-2B visa petitions before already understand the certification process. Use Migrate Mate to filter Operations roles by verified H-2B visa sponsorship history so you're not educating an employer from scratch.
Understand the cap's two filing windows
The 66,000 annual cap splits evenly between October 1 (winter) and April 1 (summer) start dates. Operations roles tied to resort or event seasons get filed months before that window opens, so have your documents ready early.
Confirm the prevailing wage before negotiating
Your employer's offer must meet DOL's wage requirement for your county and occupation. Run the OFLC Wage Search for your Operations role and region so you can verify any offer matches the certified wage level.
Prepare a clear record of your operations experience
DOL's temporary labor certification requires the employer to define exact duties. Provide a detailed work history in English covering equipment operated, team size supervised, and specific operational tasks so the petition aligns with your background.
Ask about the I-129 filing timeline before accepting
After DOL certifies the labor application, your employer files Form I-129 with USCIS. Confirm they'll file before cap numbers run out for your start-date window, and clarify who covers the filing fee.
Frequently Asked Questions
Where can I find Operations jobs with H-2B visa sponsorship?
Migrate Mate lists Operations roles from employers who have documented H-2B sponsorship history, so you can focus on companies already familiar with the filing process. Searching by job title and visa type filters out positions where sponsorship isn't available, saving you time during a cap-constrained application season.
How does the H-2B annual cap affect Operations job seekers?
USCIS limits H-2B visas to 66,000 per fiscal year, divided equally between the October 1 and April 1 start-date windows. Demand regularly exceeds supply, and USCIS sometimes uses a lottery when petitions filed on the first day of the filing period exceed the half-cap. Operations roles tied to specific seasons must be filed on time or the position goes unfilled for that cycle.
Does my Operations role need to meet a specialty occupation standard for H-2B?
No. H-2B is for temporary non-agricultural workers in positions that don't require a specialty degree, which makes it accessible for most Operations roles in hospitality, logistics, and facility management. The key requirement is that your employer demonstrates a genuine temporary need, meaning the job isn't a permanent, year-round position in their workforce.
Can I change Operations employers once I'm in the U.S. on H-2B status?
H-2B status is tied to the specific employer named on your approved I-129 petition. Changing employers requires the new employer to file a separate petition and obtain DOL labor certification, which takes time and counts against available cap numbers. Working for an employer not named on your petition before that process completes puts your status at risk.