H-2B Visa Operations Specialist Jobs
Operations Specialist jobs with H-2B visa sponsorship are available across hospitality, event management, logistics support, and facilities operations sectors. Employers must file a temporary labor certification with the DOL before petitioning USCIS, and the 66,000 annual cap means timing your job search to the hiring cycle matters.
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Get Access To All JobsINTRODUCTION
Holiday Inn Club Vacations is searching for individuals who excel in their role and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships? We’re looking for people like this to join our friendly, engaged, professional team.
POSITION DESCRIPTION
This position is dedicated to delivering exceptional customer service and fulfillment to all marketing package guests at every touchpoint, including phone calls, emails, SMS, reporting, billing, and processing request forms. Additionally, the role encompasses various administrative support functions to ensure smooth operations and enhance the guest experience.
ESSENTIAL DUTIES AND TASKS
- Process Discrepancy Reports: Analyze and address various discrepancy reports while fostering strong relationships with internal and external business partners through effective communication.
- Post-Arrival Fulfillment: Manage the post-arrival fulfillment process to ensure guests receive the support they need during their stay.
- Pre-Arrival Support: Provide comprehensive administrative support for guests requiring pre-arrival details through phone calls, emails, and SMS.
- Billing Reconciliation: Assist accounting with billing reconciliation initiatives, including research on requested items and validation of pre-arrival taxes for resort accommodations.
- Support Special Projects: Collaborate with management on special projects, such as data cleanup, guest email responses, managing multiple inboxes, and creating pre-sold promotional opportunities.
- Effective Communication Management: Oversee multiple inboxes to support both internal and external communications efficiently.
This job description does not encompass all duties that the employee may be required to perform in this position. It is not intended to provide a comprehensive, step-by-step account of every procedure or task. The incumbent is expected to take on additional responsibilities as necessary to ensure the effective operation of the department.
QUALIFICATIONS
- Minimum of two years of call center experience, preferably in the hospitality or timeshare industry.
- Exceptional verbal and written communication skills.
- Flexibility to work evenings and weekends as required by business operations.
- Proficiency in data entry, Microsoft Office Suite, and strong processing abilities.
- Superior organizational and tracking skills with the ability to navigate the Internet effectively.
- Collaborative team player with a commitment to delivering exceptional service.
- Ability to analyze and report on the performance and efficiencies of campaigns.
- Capability to analyze data and reports to identify trends, discrepancies, and areas for improvement.
- Ability to validate and research invoices.
- Experience managing projects or initiatives, ensuring timely completion and alignment with departmental goals.
- Proven ability to prioritize tasks effectively in a fast-paced environment and meet deadlines.
- Willingness to learn quickly and adapt to new processes, technologies, and business needs.
- A proactive approach to identifying and implementing improvements in processes and guest service.
BENEFITS
At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success:
- Growth Opportunities!
- 401K!
- Comprehensive Benefits – Health, Dental and Vision Plans!
- EAP – Employee Assistance Program!
- PTO - Paid Time Off!
- CLUB GO POINTS!
- Discounts through IHG including additional discounted employee benefits through our company Perks website!
- Tuition Reimbursement & Continuing Education Courses!
- Outstanding Company Culture!
WORK SCHEDULE/HOURS
SHIFT: 8am-6:30pm Fri-Mon (Monday, in office day) - Must be flexible as needed for business operations.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
INTRODUCTION
Holiday Inn Club Vacations is searching for individuals who excel in their role and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships? We’re looking for people like this to join our friendly, engaged, professional team.
POSITION DESCRIPTION
This position is dedicated to delivering exceptional customer service and fulfillment to all marketing package guests at every touchpoint, including phone calls, emails, SMS, reporting, billing, and processing request forms. Additionally, the role encompasses various administrative support functions to ensure smooth operations and enhance the guest experience.
ESSENTIAL DUTIES AND TASKS
- Process Discrepancy Reports: Analyze and address various discrepancy reports while fostering strong relationships with internal and external business partners through effective communication.
- Post-Arrival Fulfillment: Manage the post-arrival fulfillment process to ensure guests receive the support they need during their stay.
- Pre-Arrival Support: Provide comprehensive administrative support for guests requiring pre-arrival details through phone calls, emails, and SMS.
- Billing Reconciliation: Assist accounting with billing reconciliation initiatives, including research on requested items and validation of pre-arrival taxes for resort accommodations.
- Support Special Projects: Collaborate with management on special projects, such as data cleanup, guest email responses, managing multiple inboxes, and creating pre-sold promotional opportunities.
- Effective Communication Management: Oversee multiple inboxes to support both internal and external communications efficiently.
This job description does not encompass all duties that the employee may be required to perform in this position. It is not intended to provide a comprehensive, step-by-step account of every procedure or task. The incumbent is expected to take on additional responsibilities as necessary to ensure the effective operation of the department.
QUALIFICATIONS
- Minimum of two years of call center experience, preferably in the hospitality or timeshare industry.
- Exceptional verbal and written communication skills.
- Flexibility to work evenings and weekends as required by business operations.
- Proficiency in data entry, Microsoft Office Suite, and strong processing abilities.
- Superior organizational and tracking skills with the ability to navigate the Internet effectively.
- Collaborative team player with a commitment to delivering exceptional service.
- Ability to analyze and report on the performance and efficiencies of campaigns.
- Capability to analyze data and reports to identify trends, discrepancies, and areas for improvement.
- Ability to validate and research invoices.
- Experience managing projects or initiatives, ensuring timely completion and alignment with departmental goals.
- Proven ability to prioritize tasks effectively in a fast-paced environment and meet deadlines.
- Willingness to learn quickly and adapt to new processes, technologies, and business needs.
- A proactive approach to identifying and implementing improvements in processes and guest service.
BENEFITS
At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success:
- Growth Opportunities!
- 401K!
- Comprehensive Benefits – Health, Dental and Vision Plans!
- EAP – Employee Assistance Program!
- PTO - Paid Time Off!
- CLUB GO POINTS!
- Discounts through IHG including additional discounted employee benefits through our company Perks website!
- Tuition Reimbursement & Continuing Education Courses!
- Outstanding Company Culture!
WORK SCHEDULE/HOURS
SHIFT: 8am-6:30pm Fri-Mon (Monday, in office day) - Must be flexible as needed for business operations.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
See all 146+ H-2B Visa Operations Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-2B Visa Operations Specialist Jobs.
Get Access To All JobsTips for Finding Visa Sponsorship as an Operations Specialist
Document your operational credentials before applying
Gather proof of specialized skills relevant to your target industry: scheduling software experience, inventory management records, or safety certifications. H-2B visa adjudicators look for evidence your background fits the specific temporary role, not just a general operations background.
Target employers filing in the first cap half
The H-2B cap splits into 33,000 visas per half-year. Employers filing for October-through-March positions access the first half. Search for operations roles with winter-season start dates to avoid the more competitive summer filing window.
Verify your role qualifies as temporary under DOL rules
H-2B sponsorship only covers genuinely temporary needs: seasonal peaks, one-time events, or intermittent demand. An operations role framed as year-round staffing won't clear DOL's temporary labor certification. Confirm with your prospective employer that their need fits one of those four DOL categories before accepting an offer.
Use Migrate Mate to find verified H-2B sponsoring employers
Search Migrate Mate to identify operations employers with active H-2B filing history. Filtering by role and industry saves time compared to cold-applying and later discovering an employer has never sponsored temporary workers before.
Check the prevailing wage before negotiating your offer
Your employer must pay the DOL-certified prevailing wage for your occupation and work location. Use the OFLC Wage Search to look up the rate for Operations Specialist roles in the specific county where you'd work, so you can confirm the offer meets the legal floor before signing.
Confirm your employer has submitted the I-129 before making travel plans
USCIS won't issue your H-2B classification until the approved I-129 petition is on file. Employers sometimes miscommunicate timelines. Get written confirmation from your employer that USCIS has received the petition and issued a receipt notice before booking flights or giving notice at your current job.
Frequently Asked Questions
How do I find Operations Specialist jobs with H-2B visa sponsorship?
Migrate Mate is the most direct way to find operations roles where employers have verified H-2B filing history. Because H-2B sponsorship requires employers to complete a multi-step DOL certification before even petitioning USCIS, you need to target companies already familiar with that process, not just those open to sponsoring in theory.
How does the H-2B annual cap affect my chances as an Operations Specialist?
USCIS issues only 66,000 H-2B visas each fiscal year, split evenly between the first half (October through March start dates) and second half (April through September). The cap fills fast, often within days of opening. Coordinating with your employer early, so their temporary labor certification and I-129 petition are ready to file on the first eligible date, is critical to securing a spot before the cap closes.
Does my operations experience need to match the specific industry where I'll work?
H-2B petitions are tied to a specific job and employer, and the DOL's temporary labor certification describes duties in detail. If your background is in warehouse logistics but the role is hospitality operations, the employer may need to show your transferable skills align with those listed duties. Gaps between your experience and the certified job description can draw scrutiny from USCIS during adjudication.
Can I change employers or roles after my H-2B is approved?
H-2B status is employer-specific and tied to the certified position. Moving to a different employer or a materially different role requires the new employer to file a separate I-129 and, in most cases, a new temporary labor certification. You can't simply transfer your existing H-2B to a new operations job the way some other visa categories allow portability.