INTRODUCTION

Front Office Operations Manager - New York Hilton Midtown

Placed right in the heart of the action, the New York Hilton Midtown is looking for its next Front Office Operations Manager. This hotel offers 1,878 elegantly appointed guestrooms and an impressive 150,000 square feet of versatile event space. With 49 meeting rooms, including the largest ballroom spanning 21,673 square feet, it’s an ideal destination for conferences, conventions, and upscale gatherings in the heart of Manhattan.

ROLE AND RESPONSIBILITIES

In this role, you will report to the Director of Front Office and oversee a union guest services team. Our ideal candidate will possess a minimum of 2 years’ experience in a hotel Front Office Manager role at a property with 500+ rooms.

Shift Pattern: During the training period, the schedule will follow a daytime shift pattern. After training, the role will transition to primarily overnight shifts. Candidates must have the ability to work weekends and holidays.

SALARY RANGE

Salary Range: $75,000 - $80,000 annually, final offer based on experience

THE BENEFITS

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As Front Office Operations Manager, you would be responsible for overseeing guest service operations to ensure profitability, control costs and quality standards resulting in total guest satisfaction. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Ensures completion of daily objectives while maintaining Hilton's Brand Standards of guest satisfaction by assigning/instructing Guest Service, Front Office, Reservations and Front Desk Agents in the details of work
• Oversee room reservations, front office systems, supplies inventory, forecasting and department budget to maximize revenue
• Compile and prepare financial reports, including those related to the hotel's rate and availability calendar
• Interview, train, supervise, counsel, schedule and evaluate staff; observes performance and encourages improvement
• Communicates effectively both verbally and in writing to provide clear direction to staff; encourages a team spirit amongst staff members with leadership and guidance
• Attend various operational related meetings to obtain and disseminate pertinent information.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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