At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Senior HR Coordinator

Put your HR experience to work in a role where no two days look the same. As a Senior HR Coordinator, you’ll be at the center of the employee experience, helping employees navigate HR questions, processes and systems while continuing to expand your HR expertise. If you’re energized by solving problems, balancing competing priorities, delivering great customer service and learning something new every day, this is an opportunity to broaden your experience while making an immediate impact.

Job Function

Provides a centralized resource for first-tier HR support for internal and external contacts.

Work Management and Service Delivery

• Manages multiple priorities across phone, email, HR transactions and case management work while meeting established service and accuracy expectations.
• Participates in rotating work assignments and maintains ownership of assigned work through completion to support smooth transitions between team members.
• Uses HR systems, processes, tools and available resources to independently research questions and determine appropriate next steps.
• May support special projects, process improvements, system testing and other team initiatives based on business needs and demonstrated knowledge.
  

Career Level Summary

B3 – Senior Business Support

Requires specialized skills or is multi-skilled, developed through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for associates with less experience.

Key Responsibilities

Processing Transactions

• Processes employee transactions such as promotions, reorganizations and pay changes.
• Provides guidance and direction on processes and procedures.
• Researches and resolves nonroutine issues.

Process Documentation and Improvements

• Documents processes and recommends process improvements.
• Collaborates with others to make process changes.

Customer Service

• Responds to questions from management, HR business partners and employees regarding plans, policies and processes.
• Researches and resolves complex questions.

Education and Experience

• High school diploma or equivalent.
• Typically, five or more years of experience in a related field.

Competencies

Functional Competencies

• Working knowledge of employment laws related to the area of discipline.
• Working knowledge of PGE’s policies, procedures, collective bargaining agreements and benefit plans.
• Working skills in systems and programs used in the functional area, including data retrieval.

General Competencies

• Intermediate customer-focus skills.
• Working analytical-thinking skills.
• Intermediate problem-solving skills.
• Intermediate oral and written communication skills.
• Intermediate interpersonal skills.
• Working decision-making skills.
• Working organization and prioritization skills.
• Working knowledge of business-process interrelationships.
• Basic business acumen.

Physical and Cognitive Demands

Cognitive Level: Intermediate - Consistent use of relevant principles to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to adhere to established response times, deadlines and time-sensitive tasks.
• Ability to follow accuracy standards.
• Ability to follow through on decision-making tasks.
• Ability to interact effectively and collaboratively within a team environment.
• Ability to communicate and solve problems when under stress.
• Ability to respond and adapt to frequent change.
• Ability to accept and demonstrate self-awareness when provided constructive feedback.

Schedule and Attendance

• Ability to work long hours, with overtime applying as appropriate for a nonexempt position.
• Ability to work a variable schedule.
• Ability to report to work and perform work during periods of severe inclement weather.
• Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance.
• This position requires onsite work three days per week, including Thursdays.

Environment

Office – This position requires working onsite three days per week, including Thursdays. The other onsite days offer flexibility based on team and business needs.

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Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity.

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here.

Join us today and power your potential!

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

PGE is an equal opportunity employer and is committed to fostering a workplace where employees feel connected, valued, and empowered to thrive. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Recruiter associated with the job posting. You may also make this request by contacting talentacquisition@pgn.com or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process.

To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.