Healthcare Operations Manager Jobs in Maryland

Urgent Care Clinic Operations Practice Manager (CMA Experience Preferred)

(Clinton, Fort Washington Clinic Locations)

Patriot Urgent Care is a leading urgent care operator in the state of Maryland. Our mission is to provide the perfect patient experience so our patients can “Get in. Get out. Get better”. We have an opening for a Medical Provider who provides healthcare services to patients in a clinical setting, ensuring patients are treated with high standards of care. Our clinics provide a professional, team-based culture with strong clinical support and a highly competitive compensation and benefits package.

This position reports to the Senior Regional Operations Director. Responsible for daily operations, enforcing policies and procedures, implementation and management of multiple urgent care centers. Coordinates and supervises operation and duties of administrative and clerical staff while ensuring an overall outstanding patient experience.

Company Benefits & Perks:

• Employee flat-rate medical services at CRH clinics
• Medical, Dental, Vision Insurance
• 401(K) Match
• Generous PTO Plan
• Employee Assistance Program
• Complimentary Financial Planning
• Collaborative Work Environment
• Growth Opportunities
• Annual Merit Increases

Primary Responsibilities:

• Assure clinic is open and appropriately staffed during regularly scheduled hours and special events and that all facilities and equipment are available, operational, safe, and clean.
• Select, train, supervise, and monitor quality and production levels of site staff.
• Develop monthly staff schedule, review time and attendance reports, and provide input to payroll calculation.
• Assure cash drawer is balanced by front desk staff. Prepare and make daily bank deposit.
• Assure staff is adequately trained and equipped to perform their jobs.
• Communicate and ensure compliance with company policies and procedures. Address performance and disciplinary issues.
• Resolve and approve billing holds, financial refunds and accounting corrections originating at the site.
• Monitor supply inventories and ensure Clinic Coordinators order all supplies.
• Interact with patients, review patient feedback, and address patient service issues.
• Identify community marketing opportunities and engage staff in grassroots marketing.
• Inspect and maintain records on facilities and equipment.
• Coordinate facility and equipment maintenance and other vendor services.
• Perform front-end registration and/or clinical tasks as a back-up in case of absence or high demand.

Key Requirements:

• College degree or equivalent.
• At least 7 years of healthcare experience and at least 5 years management experience or effectively equivalent including multi-clinic experience with 25+ staff.
• Hands-on clinical experience as an MA, LPN, etc. a plus.
• Familiarity with medical billing systems and basic medical terminology.
• Understand and be competent to perform the front desk registration and medical assistant position.
• Complete training in HIPAA, basic medical coding, blood borne pathogens and other clinical/administrative issues.
• Proficient to use and train others in common PC applications including the Internet Explorer and Microsoft Office.
• Superior patient service skills to handle escalated issues.
• Ability to supervise, train, and evaluate new and current staff.

Hourly Rate or Salary Range: Exact compensation may vary based on skills, experience, and location. Starting at $55,000.00+

CRH Healthcare provides a professional work environment, a strong clinical support organization and a competitive compensation and benefits package.

CRH Healthcare an equal opportunity employer: M/F/D/V