IT Support Engineer Jobs in Utah

Overview:

Join Our Team as a Technology Leader!

- Goal-Oriented Innovator: Do you thrive on understanding desired outcomes and designing strategies to achieve them?
- Adaptable Problem Solver: Can you embrace a certain level of ambiguity while you and your team determine the best approaches and technologies to add value?
- Collaborative Team Player: Do you enjoy working closely with team members and our technology customers to achieve shared goals?
- Technical Expert: Are you skilled in engineering, architecting, and supporting Windows/Linux systems?
- Proactive Guardian: Can you help define and implement log aggregation technologies to keep us informed about system issues and threats?

Responsibilities:

- Design, analyze, document, create, test, automate, secure and manage efficient and robust enterprise production, development and staging systems from architecture through service, including prototypes to advance institutional needs
- Work with a variety of vendors, partners, teams, and customers to define enterprise hardware, software, cloud, and other system functional specifications
- As needed, perform cost-benefit analyses and explore options and alternatives on proposed systems, upgrades and improvements
- Identify and implement designs that reduce complexity
- Create and update online support documentation using online tools and procedures
- Analyze tools and methods and identify areas for improvement
- Perform regular audits of security, performance, and compliance on systems and software
- Document and respond to escalated system/design level service requests and resolve incidents
- Provide user-friendly, secure, accurate and dependable systems and support to all persons (including technical peers) while providing follow-up to ensure their satisfaction with the systems, services, and solutions rendered
- Stay up to date on industry directions and opportunities to advise USU on systems and services futures
- Identify system support / administrative issues that can be automated or transitioned to service desk personnel and help them develop the skills needed to support such systems and issues
- Adhere to the IT Core Competencies (https://it.usu.edu/files/ITCoreCompetencies.pdf)

Minimum Qualifications:

The position will be hired at either level I, level II, level III or Senior based on the following qualifications and duties assigned:
- Systems Administrator/Engineer I: Bachelor’s degree in management information systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience.
- Systems Administrator/Engineer II: Bachelor’s degree in management information systems (MIS), Computer Science (CS), or related field plus two years of related work experience is required; or an equivalent combination of education and experience.
- Systems Administrator/Engineer III: Bachelor’s degree in management information systems (MIS), Computer Science (CS), or related field plus four years of related work experience is required; or an equivalent combination of education and experience.
- Systems Administrator/Engineer SR: Bachelor’s degree in management information systems (MIS), Computer Science (CS), or related field plus six years of related work experience is required; or an equivalent combination of education and experience.
- Strong desire and ability to learn, keep up with, and drive emerging trends, platforms, architectures, and technologies and works well in a team environment.
- Professional references supporting applicant's qualifications for an IT Systems Engineer
- Job offer is contingent upon the successful completion of a background check
- This position is 100% in person. Not eligible for remote work.

Preferred Qualifications:

- Hands-on experience implementing and maintaining enterprise level systems and services
- Windows and/or Linux server administration, security, and tuning experience
- Experience in log aggregation, correlation and response policy
- Cloud architecture and platform experience including AWS (ECS/EKS), Azure, Terraform
- Experience with Microsoft ecosystem including Azure, Intune, SCCM, GPO, Active Directory
- Scripting (PowerShell, Bash, Python, etc.) experience
- A solid understanding in networks and network security as it relates to enterprise systems administration
- Depth of understanding and practical experience in securing enterprise systems

Knowledge, Skills, & Abilities:

- Excellent interpersonal and communication skills (both verbal and written)
- Ability to prioritize and triage work and requests to deliver what matters most
- Self-motivated problem solver
- Ability to work with limited supervision
- Excellent customer service skills
- Excellent root cause analysis skills
- Understanding of network architecture and protocols

Required Documents:

Along with the online application, please attach:
- Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
- Cover letter to be typed/pasted at the end of your application (iForm)

Document size may not exceed 10 MB.

Advertised Salary: Commensurate based on experience plus excellent benefits

ADA:

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights:

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by recent Mountain West regular-season and tournament championships in women’s volleyball, three consecutive Mountain West tournament titles in women’s soccer conference championships, and a first-ever conference championship for gymnastics, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu.

Notice of Non-discrimination:

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:
Matthew Pinner
Executive Director
Civil Rights & Title IX Office
matthew.pinner@usu.edu
435-797-1266 | Old Main Rm. 401D
1475 Old Main Hill, Logan, UT 84322

Cody Carmichael

Title IX Coordinator
cody.carmichael@usu.edu
435-797-1266 | Old Main Rm. 402D
1475 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education
Denver Regional Office
303-844-5695 | OCR.Denver@ed.gov

U.S. Department of Education
Office of Assistant Secretary for Civil Rights
800-421-3481 | OCR@ed.gov