Lead Receptionist Jobs
Lead Receptionist jobs are open across healthcare, hospitality, corporate offices, and legal firms, at every level from entry-level receptionist to senior lead, with specializations in patient coordination, multi-line phone management, and front-desk team supervision. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 47+ Lead Receptionist jobs
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Reliant Central Check-In has an immediate opening for a friendly, patient focused and detailed oriented Patient Service Specialist to join our team. The Lead Central Check-In performs all standard Central Check-In responsibilities while serving as a resource for staff, supporting workflow consistency, assisting with onboarding and training, and helping facilitate daily operations. This role does not have direct supervisory responsibilities.
Schedule (FT, 38.75 hours): Monday through Friday, will work 7.75 hrs per day Monday - Friday between the hours of 7:30am to 5pm. The schedule will be determined by the practice manager upon hire.
Location: 900 Union St, Westborough, MA 01581
Primary Responsibilities:
- Verifies insurance coverage and eligibility; updates patient demographics, consents, and required documentation.
- Collects and posts patient payments and maintains accurate collection records.
- Provides appointment instructions, estimates, and patient education as needed.
- Answers patient questions to address billing, referral, and general service inquiries.
- Accurately documents information in the electronic medical record.
- Processes incoming referrals in accordance with department protocols.
- Performs follow-up activities related to referrals and PCP mismatch for appointments.
- Processes department mail, faxes, and other administrative responsibilities in a timely manner.
- Identifies and escalates urgent patient concerns to clinical staff, providers, or leadership as appropriate.
- Assists with onboarding and training of new staff and serves as a resource for department workflows, policies, and systems.
- Provides day-to-day guidance on workflow questions and assists with resolving complex scheduling, referral, insurance, and billing issues.
- Supports leadership by helping monitor operational workflows, communicating process concerns, and promoting adherence to standard work.
- Participates in departmental meetings, huddles, learning opportunities, and quality improvement initiatives.
- Complies with all organizational policies, safety requirements, and regulatory standards.
- Maintains regular, reliable attendance and performs other related duties as assigned.
- Position qualifies for Point of Service Collections bonus.
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in
Required Qualifications:
- High School Diploma/GED
- 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records
- Intermediate level of proficiency with Computer-Based Navigation (ability to navigate multiple screens, document electronically, typing while speaking on the phone & familiarity with technology)
Preferred Qualifications:
- Proficiency in Microsoft Office (Word, Excel and Outlook)
- Knowledge of Epic EMR software
- Ability to learn new software (EPIC/EMR) and flexibility to attend new hire training
- Bilingual
Soft Skills:
- Ability to work independently and maintain good judgment and accountability
- Ability to prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO, #RED
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Reliant Central Check-In has an immediate opening for a friendly, patient focused and detailed oriented Patient Service Specialist to join our team. The Lead Central Check-In performs all standard Central Check-In responsibilities while serving as a resource for staff, supporting workflow consistency, assisting with onboarding and training, and helping facilitate daily operations. This role does not have direct supervisory responsibilities.
Schedule (FT, 38.75 hours): Monday through Friday, will work 7.75 hrs per day Monday - Friday between the hours of 7:30am to 5pm. The schedule will be determined by the practice manager upon hire.
Location: 900 Union St, Westborough, MA 01581
Primary Responsibilities:
- Verifies insurance coverage and eligibility; updates patient demographics, consents, and required documentation.
- Collects and posts patient payments and maintains accurate collection records.
- Provides appointment instructions, estimates, and patient education as needed.
- Answers patient questions to address billing, referral, and general service inquiries.
- Accurately documents information in the electronic medical record.
- Processes incoming referrals in accordance with department protocols.
- Performs follow-up activities related to referrals and PCP mismatch for appointments.
- Processes department mail, faxes, and other administrative responsibilities in a timely manner.
- Identifies and escalates urgent patient concerns to clinical staff, providers, or leadership as appropriate.
- Assists with onboarding and training of new staff and serves as a resource for department workflows, policies, and systems.
- Provides day-to-day guidance on workflow questions and assists with resolving complex scheduling, referral, insurance, and billing issues.
- Supports leadership by helping monitor operational workflows, communicating process concerns, and promoting adherence to standard work.
- Participates in departmental meetings, huddles, learning opportunities, and quality improvement initiatives.
- Complies with all organizational policies, safety requirements, and regulatory standards.
- Maintains regular, reliable attendance and performs other related duties as assigned.
- Position qualifies for Point of Service Collections bonus.
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in
Required Qualifications:
- High School Diploma/GED
- 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records
- Intermediate level of proficiency with Computer-Based Navigation (ability to navigate multiple screens, document electronically, typing while speaking on the phone & familiarity with technology)
Preferred Qualifications:
- Proficiency in Microsoft Office (Word, Excel and Outlook)
- Knowledge of Epic EMR software
- Ability to learn new software (EPIC/EMR) and flexibility to attend new hire training
- Bilingual
Soft Skills:
- Ability to work independently and maintain good judgment and accountability
- Ability to prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO, #RED
Lead Receptionist Jobs by Experience Level
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Find Lead Receptionist JobsLead Receptionist Job Market
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in lead receptionist jobs.
- Two or more years of receptionist or front-desk experience in a professional setting
- Proficiency with multi-line phone systems and scheduling or calendar management tools
- Experience training, supervising, or mentoring junior receptionist or administrative staff
- Strong written and verbal communication skills for handling visitors, calls, and correspondence
- Familiarity with office management software, visitor management systems, or industry-specific platforms
- High school diploma or equivalent, with an associate or bachelor's degree preferred by many employers
Tips for Your Lead Receptionist Job Search
Tailor your resume for front-desk leadership
Highlight moments where you trained junior receptionists, managed scheduling systems, or resolved escalated visitor issues. Employers promoting internally want proof you already function above a standard receptionist role, so make that distinction visible and specific.
Apply early to roles that fit
Migrate Mate lists lead receptionist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
List software tools by exact name
Front-desk roles rely on property management systems, medical practice software, or visitor management platforms depending on the industry. Name the exact tools you've used rather than writing 'scheduling software,' so your resume passes applicant tracking system filters accurately.
Prepare a situation-action-result story about team conflict
Interviewers for lead roles almost always ask how you handled a disagreement with a colleague or a difficult front-desk situation. Prepare one tight story that shows you resolved it without escalating, because leadership judgment is what separates this title from a standard receptionist.
Target postings that list a reporting manager title
Job listings that name the position you'd report into, such as office manager or director of operations, signal a more structured role with real advancement potential. These postings also give you a name or title to address in your cover letter, which improves callback rates.
Follow up after the interview with a process detail
Reference one specific workflow challenge the hiring manager mentioned, then briefly explain how you've handled something similar. This positions your follow-up note as useful context rather than a generic thank-you, and it reinforces your readiness for the operational side of the lead role.
Lead Receptionist Jobs: Frequently Asked Questions
Which companies are hiring the most lead receptionists?
The companies hiring the most lead receptionists right now include Mission Pet Health, CityMD, and Dermatology, with the largest share of openings in New York, California, and Texas, based on current listings on Migrate Mate as of November 2026. Healthcare systems, hotel groups, and large corporate office operators consistently account for a significant portion of lead receptionist demand.
How many lead receptionist jobs are remote?
About 0% of lead receptionist openings are fully remote or hybrid as of November 2026, reflecting the hands-on nature of most front-desk roles. The sub-areas most likely to offer remote or hybrid arrangements are administrative coordination, appointment scheduling, and virtual reception services for small businesses or medical practices.
How do you become a lead receptionist?
Start by building at least two years of experience in a standard receptionist or front-desk role, then take on informal leadership tasks such as training new hires or managing daily scheduling. Demonstrate reliability with complex phone systems, visitor management, and cross-department coordination. When applying, emphasize any supervisory responsibilities you held even without the official title, since most employers promote based on demonstrated readiness rather than credentials alone.
Can you get hired as a lead receptionist with little experience?
Some employers will consider candidates with limited formal experience if you can show strong organizational skills, composure under pressure, and any experience leading or guiding others, even in a volunteer or part-time context. Targeting smaller offices, medical practices, or hospitality venues that promote from within gives you a realistic path in, since those environments often value attitude and reliability over years on a resume.
What does the lead receptionist interview process look like?
Most employers start with a phone or video screen focused on your communication style and availability, followed by an in-person interview that includes scenario-based questions about handling difficult visitors, managing a busy front desk, or resolving staff scheduling conflicts. Some healthcare or hospitality employers add a brief practical component, such as a role-play call or a walk-through of their front-desk setup, before extending an offer.
Where can I find and apply to lead receptionist jobs?
You can find and apply to lead receptionist jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and location, then apply directly to each one that fits.
See All 47 Lead Receptionist Jobs
Find roles that match your experience and apply in just a few clicks.
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