Member Engagement Manager Jobs
Member Engagement Manager jobs are open across nonprofits, associations, healthcare, and financial services, at every level from coordinator to director, with specializations in community programming, retention strategy, and member communications. Find a role that fits below and apply directly.
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ABOUT US
We are a small, but rapidly growing PBM. Our culture is important to us, so teamwork and open/honest communication are critical to maintain a balanced work/life schedule. Most importantly, we encourage you to have fun, maintain humor in your workday, and set that example for your team. At VerusRx, we believe deeply in diversity and all of the fascinating characteristics that make us each unique. We are focused on equality, inclusion, and keeping up with a modern and progressive approach. VerusRx is a certified “Great Place to Work”, united by a single mission: standing with members through every moment and milestone in their healthcare journey. With decades of industry experience and a team driven by passion, integrity, and excellence.
POSITION SUMMARY
DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
- Enroll members under the VerusRx benefits plan in the International Pharmacy Program.
- Confidently explain the enrollment process and set clear expectations for medication delivery timelines.
- Educate members, groups, and clients on VerusPath and its benefits.
- Accurately track call records and logs within a CRM system.
- Maintain personal metrics, maintain statistics, and track all aspects of the enrollment process.
- Collaborate with internal teams to ensure a high-quality member experience when utilizing VerusPath.
- Lead the process when a new group starts with VerusRx.
- Work directly with internal stakeholders to ensure all new clients are onboarded successfully.
- Review claims files for eligible VerusPath medications and ensure claims are uploaded into the CRM.
- Maintain an organized approach to new clients starting, i.e. start date, life counts, claims, etc.
- Meet with clients and brokers to give an overview of the VerusPath program.
- Continuously improve our process for onboarding new groups.
- Attend on-site enrollments to enroll members in the international pharmacy program.
- Discuss VerusPath on site at a client location and educate members.
- Provide a point of contact for a client if any issues arise.
- Provide pre-launch and post launch reporting to groups to keep them informed on their cost savings to date.
- Send weekly enrollment and escalation reports during the onboarding process.
- Provide continuous savings analysis and enrollment reports to current clients.
- Member enrollment success rate.
- Medication fulfillment and orders shipped.
- Client and member satisfaction ratings.
- VerusPath program savings achieved.
May perform other duties as required.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- Bachelor’s degree in Health Sciences, Public Health, Business Administration, Marketing, Pharmacy, or a related field preferred.
- 0–2 years of relevant work experience in healthcare, sales, marketing, pharmacy, insurance, or a corporate/administrative setting.
- Internship or academic project experience in pharmacy benefits, sales, marketing, managed care, or healthcare operations is a plus.
- Strong analytical and problem-solving skills with attention to detail.
- Strong organizational skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Sales-focused mindset with the ability to work collaboratively in a team.
- Problem-solving outlook with a focus on delivering client-centric solutions.
- Familiarity with healthcare terminology, pharmacy claims, or benefits administration is a plus.
- Exposure to PBM industry or pharmacy operations through coursework, internship, or previous employment.
- Understanding of HIPAA regulations and healthcare data privacy.
OTHER DETAILS
Supervisory Responsibilities
Work Environment
Physical Demands
Travel Requirements
ABOUT US
We are a small, but rapidly growing PBM. Our culture is important to us, so teamwork and open/honest communication are critical to maintain a balanced work/life schedule. Most importantly, we encourage you to have fun, maintain humor in your workday, and set that example for your team. At VerusRx, we believe deeply in diversity and all of the fascinating characteristics that make us each unique. We are focused on equality, inclusion, and keeping up with a modern and progressive approach. VerusRx is a certified “Great Place to Work”, united by a single mission: standing with members through every moment and milestone in their healthcare journey. With decades of industry experience and a team driven by passion, integrity, and excellence.
POSITION SUMMARY
DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
- Enroll members under the VerusRx benefits plan in the International Pharmacy Program.
- Confidently explain the enrollment process and set clear expectations for medication delivery timelines.
- Educate members, groups, and clients on VerusPath and its benefits.
- Accurately track call records and logs within a CRM system.
- Maintain personal metrics, maintain statistics, and track all aspects of the enrollment process.
- Collaborate with internal teams to ensure a high-quality member experience when utilizing VerusPath.
- Lead the process when a new group starts with VerusRx.
- Work directly with internal stakeholders to ensure all new clients are onboarded successfully.
- Review claims files for eligible VerusPath medications and ensure claims are uploaded into the CRM.
- Maintain an organized approach to new clients starting, i.e. start date, life counts, claims, etc.
- Meet with clients and brokers to give an overview of the VerusPath program.
- Continuously improve our process for onboarding new groups.
- Attend on-site enrollments to enroll members in the international pharmacy program.
- Discuss VerusPath on site at a client location and educate members.
- Provide a point of contact for a client if any issues arise.
- Provide pre-launch and post launch reporting to groups to keep them informed on their cost savings to date.
- Send weekly enrollment and escalation reports during the onboarding process.
- Provide continuous savings analysis and enrollment reports to current clients.
- Member enrollment success rate.
- Medication fulfillment and orders shipped.
- Client and member satisfaction ratings.
- VerusPath program savings achieved.
May perform other duties as required.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- Bachelor’s degree in Health Sciences, Public Health, Business Administration, Marketing, Pharmacy, or a related field preferred.
- 0–2 years of relevant work experience in healthcare, sales, marketing, pharmacy, insurance, or a corporate/administrative setting.
- Internship or academic project experience in pharmacy benefits, sales, marketing, managed care, or healthcare operations is a plus.
- Strong analytical and problem-solving skills with attention to detail.
- Strong organizational skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Sales-focused mindset with the ability to work collaboratively in a team.
- Problem-solving outlook with a focus on delivering client-centric solutions.
- Familiarity with healthcare terminology, pharmacy claims, or benefits administration is a plus.
- Exposure to PBM industry or pharmacy operations through coursework, internship, or previous employment.
- Understanding of HIPAA regulations and healthcare data privacy.
OTHER DETAILS
Supervisory Responsibilities
Work Environment
Physical Demands
Travel Requirements
Member Engagement Manager Jobs by Experience Level
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Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in member engagement manager jobs.
- Three or more years of experience in membership, community, or customer engagement roles
- Proficiency with association management systems or CRM platforms such as Salesforce or similar tools
- Demonstrated ability to design and execute member retention and renewal programs
- Strong written and verbal communication skills for member-facing content and stakeholder reporting
- Experience analyzing membership data to identify engagement trends and inform program decisions
- Bachelor's degree in communications, marketing, business, or a related field
Tips for Your Member Engagement Manager Job Search
Quantify retention outcomes on your resume
Member engagement roles live and die by retention and renewal rates. Replace vague bullets like 'managed member programs' with specific outcomes: renewal rate improvements, event attendance growth, or volunteer activation rates you directly influenced.
Apply early to roles that fit
Migrate Mate lists member engagement manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to association versus corporate roles
Association and nonprofit member engagement roles emphasize committee coordination, dues renewal cycles, and chapter management. Corporate roles prioritize loyalty program metrics and customer lifecycle. Use the right language for each so your resume passes an initial review.
Highlight your experience with member data platforms
Many job postings screen for hands-on experience with association management systems or CRM platforms. Name the specific tools you have used and describe a concrete workflow you built or improved, not just that you are proficient in them.
Prepare a portfolio of member-facing communications
Bring two or three writing samples to interviews: a welcome email sequence, a renewal campaign, or an event invitation series. Interviewers for these roles frequently ask how you have communicated value to members, and samples make your answer concrete.
Negotiate by tying your impact to revenue
Member engagement managers often undersell themselves in salary conversations. Connect your work to dues revenue retained, event revenue generated, or churn prevented. Framing your contributions in revenue terms gives you a stronger anchor when negotiating an offer.
Member Engagement Manager Jobs: Frequently Asked Questions
Which companies are hiring the most member engagement managers?
The most active employers for member engagement managers right now are Pacific Health, Channel Islands YMCA, and YMCA of Greater Indianapolis, and the most openings are in Arizona, California, and Florida, based on current listings on Migrate Mate as of November 2026. Nonprofits, professional associations, and healthcare organizations tend to post the highest volume of these roles year-round.
How many member engagement manager jobs are remote?
About 69% of member engagement manager openings are fully remote or hybrid as of November 2026, reflecting strong demand for flexible arrangements in this role. Sub-areas focused on digital community management, email program oversight, and virtual event coordination tend to be the most remote-friendly, while roles tied to in-person chapter events or on-site member services are more likely to require a local presence.
How do you become a member engagement manager?
Start by building experience in customer-facing or community-focused roles such as membership coordinator, community manager, or customer success associate. Develop proficiency with CRM or association management software, and document measurable outcomes like retention rates or event participation. Earning a certificate in nonprofit management or association leadership can strengthen your candidacy for senior postings, and volunteering with a professional association gives you relevant hands-on experience.
Can I get a member engagement manager job without direct experience?
Yes, candidates successfully move into member engagement manager roles from adjacent backgrounds in customer success, event coordination, nonprofit program management, or community organizing. Emphasize transferable skills like relationship management, communication program execution, and data reporting. Applying to coordinator-level or associate member engagement roles first, then moving up after demonstrating impact, is the most common path for career changers entering this field.
What does the member engagement manager interview process look like?
Most interview processes include an initial phone or video screen with a recruiter, followed by a panel interview with the membership director and sometimes a marketing or programs colleague. Expect behavioral questions about managing renewal campaigns, handling disengaged members, and analyzing engagement data. Many employers add a practical exercise, such as drafting a member communication or presenting a retention strategy, before extending an offer.
Where can I find and apply to member engagement manager jobs?
You can find and apply to member engagement manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and location preference, then apply directly to each listing. The page you are on now is updated regularly so the openings you see reflect what is actively hiring.
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