New Home Specialist Jobs

Job Description

A POSITIVE ATTITUDE AND INTEGRITY ABOVE ALL

Top Four Daily Priority Tasks

• Prepare for customer visits. Assist New Home Advisors with appointments, buyer information, presentation materials, and welcoming prospective customers and Realtors.
• Maintain presentation standards. Walk model and available homes, verify readiness for showings, and report maintenance, landscaping, or presentation concerns to the appropriate team member.
• Proactively manage the buyer experience. Coordinate verified weekly progress updates, upcoming milestones, buyer walk appointments, and follow-up so customers understand what comes next.
• Follow through on customer needs. Track questions and concerns through resolution, support closing preparation, and maintain consistent post-closing communication and a clear handoff to warranty.

Reporting Structure

Reports to the assigned New Home Advisor. Works closely with the New Home Advisor Manager, construction team, closing team, and warranty team to coordinate a consistent customer experience.

I Performance Objectives

The primary responsibility of this position is to assist New Home Advisors and the New Home Advisor Manager in facilitating the sale of new homes while delivering an organized, responsive, and caring customer experience. This includes lead generation support, model home visits, lead follow-up, contract file preparation, and customer satisfaction.

Customer experience is a primary responsibility of this role. From the first visit through construction, closing, and post-closing follow-up, this team member helps customers feel informed, heard, and supported. The role coordinates communication, anticipates questions, and follows through on commitments while working with the team member responsible for each decision or issue.

Perform other duties associated with the position and activities that contribute to the growth of the organization, support its Vision and Mission, and reflect its Core Values. Whatever it takes—with teamwork, integrity, and accountability.

II Knowledge Skills and Abilities

• Maintain a high degree of integrity and honesty in all business dealings.
• Be professional in dress, manners, written communication, and conduct.
• Be self-motivated, display initiative, and take ownership of assigned follow-up.
• Listen carefully, show empathy, and remain calm and respectful when customers are frustrated.
• Communicate clearly, set accurate expectations, and keep organized records of customer interactions.
• Work collaboratively and represent BLUEHAVEN Homes consistently and accurately.

III Major Duties and Responsibilities

Sales Support and Community Presentation

• Watch three Grant Cardone videos daily to strengthen prospecting and closing skills, or complete alternative training assigned by management.
• Assist New Home Advisors in preparing for all home visits by prospective customers. Welcome visitors, learn their needs, and help coordinate appropriate follow-up.
• Ensure the model home and completed homes are clean and ready for customer and Realtor presentations. Check dusting, entry cleanliness, furniture, bedding, and overall appearance. Check that yards and flower beds are maintained and watered.
• Coordinate with the Builder regarding monthly model home cleaning and report interior, exterior, landscaping, and maintenance concerns. Follow up with the NHA Manager as needed.
• Represent the Company and its products fully and accurately. If unsure of an answer, ask the appropriate team member before responding.
• Assist in preparing complete and accurate contract files and sending applicable company information, legal information, and builder exhibits to Realtors as directed.
• Check Sold and For Sale signs daily and ensure signs are current, upright, and properly placed.
• Maintain accurate lead records, customer notes, appointments, and follow-up tasks in HubSpot or the Company’s designated system.

Customer Experience Throughout Construction

• Serve as a consistent point of contact for assigned customers in coordination with their NHA. Introduce the team, explain communication channels, and help buyers understand the homebuying process.
• Coordinate weekly buyer updates using information verified with the NHA and Builder. Clearly communicate completed work, anticipated next steps, and schedule changes without promising unconfirmed completion or closing dates.
• Assist the NHA in coordinating Foundation, Pre-Drywall, Buyer Orientation, and Pre-Closing Walks, as applicable under Company procedures. Confirm appointments, send reminders, and track follow-up items.
• Help customers understand upcoming responsibilities, required paperwork, and deadlines. Coordinate questions with the NHA, lender, title company, or other appropriate contact.
• Document customer questions and concerns, identify the responsible team member, communicate the next step, and track the item until the response or resolution is confirmed.
• Promptly escalate dissatisfaction, repeated concerns, missed commitments, and unresolved issues to the appropriate manager. Keep the customer informed while the team works on the issue.
• Communicate only approved information regarding pricing, selections, contract terms, construction schedules, remedies, and warranty coverage. Obtain approval before making commitments on behalf of the Company.

Closing and Post Closing Experience

• Assist with closing readiness by confirming that customer communications, scheduled walks, and assigned documentation are complete. Coordinate closing information only after it has been approved and confirmed.
• Coordinate the customer’s welcome materials and move-in information under Company procedures, including key contacts, warranty portal instructions, and homeowner maintenance resources.
• Reinforce information provided during orientation about homeowner maintenance, irrigation operation, and adjusting watering schedules. Refer technical questions to the responsible team member.
• Complete assigned post-closing check-ins to confirm customers know how to request assistance and to identify concerns early. Help customers access and submit requests through the warranty portal.
• Coordinate a clear handoff to warranty and follow up on communication and status. Warranty coverage decisions and repair commitments remain with authorized personnel.
• Coordinate customer feedback and surveys at Company-designated milestones, including post-contract, post-closing, and 90-day warranty follow-up. Share recurring concerns and improvement opportunities with management.
• Support approved customer appreciation, review, and referral activities through professional, service-focused follow-up.
• Complete other responsibilities explained during training or assigned by management.

IV Qualifications

• Strong verbal and written communication, active listening, and customer service skills.
• Basic computer skills and the ability to learn HubSpot and other Company systems.
• Self-motivated, punctual, detail oriented, organized, and dependable.
• Prior sales, hospitality, customer service, or customer experience experience preferred.
• Ability to work independently and within a team, manage deadlines, multitask, and prioritize customer needs.
• Ability to handle difficult conversations professionally and follow through on commitments.
• Ability to speak in front of a camera to promote a community, a particular home, or the Company.
• Ability to network in person and on social media platforms.

V Days and Hours of Operation

Work schedule is assigned by management based on community needs and may include weekends, model home preparation, customer appointments, and scheduled follow-up. Confirm current community hours and daily preparation requirements with the assigned New Home Advisor.

VI Physical Demands

The physical demands of this position include regularly sitting, standing, walking, talking, listening, and using hands and fingers to operate a computer keyboard and mouse. Duties include walking model homes and active construction sites in accordance with Company safety requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Work Location: In person