Office Manager Jobs in San Diego, CA

Job Description:

Job Title: Office Manager

Location: San Diego, CA

Job Type: Full-Time

Company Overview:
Sports Performance is a family-owned and operated business deeply rooted in the San Diego community. Since 2014, we have dedicated ourselves to helping our community stay healthy, active, and performing at their best for life.

We are not your typical physical therapy clinic.

At Sports Performance, we offer physical therapy, massage therapy, performance training, regenerative recovery services, wellness services, and client-centered care under one roof. Our goal is to create a world-class experience for every client who walks through our doors, calls our clinic, texts our team, or interacts with us online.

We are a fun, fast-paced, high-standard, people-first company that believes in building real relationships, creating WOW experiences, and helping clients take control of their health, fitness, and wellness.

As we continue to grow, we are looking for an Office Manager who can take ownership of one clinic location and lead the front desk/client care experience with confidence, organization, accountability, and heart.

Job Summary:
WE WANT YOU IF…

You are a natural leader who loves people, loves solving problems, and takes pride in making sure things run the right way.

You are organized, proactive, emotionally intelligent, and confident enough to hold yourself and others accountable.

You enjoy being the person people can count on — the one who notices what needs to be done, takes initiative, communicates clearly, and keeps the team moving forward.

You are not looking for a job where you simply clock in, complete tasks, and go home.

You want responsibility.

You want ownership.

You want to be trusted to help run a clinic location and make sure the client experience, front desk operations, schedule flow, sales follow-up, and team execution are happening at a high level every day.

This role is essentially a super-powered Client Care Specialist.

The Office Manager is responsible for all front desk actions and clinic management at one assigned location. While a Client Care Specialist supports admin, sales, client care, and clinic flow, the Office Manager owns the execution, accountability, and performance of the front desk and client care systems at their location.

This position reports directly to the Operations Manager and plays a key role in making sure the clinic runs smoothly, clients are cared for, providers are supported, and the location operates with excellence.

This role is for someone who wants to operate like an intrapreneur inside the business.

You do not need to own the company — but you do need to take ownership of your location.

We are looking for someone who wants to achieve goals weekly, improve systems, solve problems, lead from the front, and be measured by results. This is not a clock-in, clock-out role. This is not a position where you sit at the front desk, wait for tasks, or do homework during slow moments.

At Sports Performance, there is always something to improve, follow up on, organize, clean up, track, solve, sell, or elevate.

The right person for this role is energized by responsibility. They enjoy being trusted with outcomes, not just assigned tasks. They want to know the numbers, improve the client experience, support the team, and help the clinic grow.

You will be responsible for making sure your location is running with excellence — from the first phone call to the final checkout, from schedule flow to client follow-up, from front desk execution to team accountability.

Key Responsibilities:

• Lead the front desk and client care operations for one assigned clinic location.
• Ensure every client receives a welcoming, professional, and WOW-level experience.
• Own the daily clinic flow, front desk execution, schedule management, and client communication for your location.
• Answer phones, respond to texts/emails, and ensure all client inquiries are handled promptly and professionally.
• Support new client conversion by helping prospects feel heard, educated, and confident in taking the next step.
• Manage current client needs including scheduling, rescheduling, waitlist, confirmations, check-in, check-out, billing questions, and follow-up.
• Ensure client information, notes, payments, forms, and records are accurate and complete.
• Monitor and support the Big 3: conversion, client experience, and arrival rate.
• Track and improve weekly goals related to client communication, follow-up, schedule flow, sales support, and front desk execution.
• Hold the front desk team accountable to daily responsibilities, communication standards, and company expectations.
• Support, train, and help develop Client Care Specialists at the assigned location.
• Identify front desk issues, client experience breakdowns, and operational bottlenecks before they become bigger problems.
• Communicate clearly with providers, leadership, and the Operations Manager.
• Help resolve client concerns, complaints, scheduling issues, and service recovery situations.
• Maintain a clean, organized, professional, and welcoming clinic environment.
• Ensure opening, closing, cash box, laundry, inventory, and front desk systems are completed correctly.
• Support sales follow-up, package conversations, reactivation efforts, and client retention initiatives.
• Lead by example with attitude, standards, urgency, professionalism, and personal accountability.

Qualifications:

Previous front desk, office management, client care, sales, or operations experience required.

Experience in healthcare, wellness, fitness, hospitality, or a service-based business preferred.

Leadership, team lead, or supervisory experience strongly preferred.

Strong verbal and written communication skills.

Comfortable with phone calls, client conversations, sales conversations, and service recovery.

Highly organized and detail-oriented.

Tech-savvy and comfortable learning scheduling systems, CRM tools, spreadsheets, and communication platforms.

Able to multitask and prioritize in a fast-paced environment.

Confident holding others accountable while maintaining positive relationships.

Emotionally intelligent and able to communicate with clients and team members professionally.

Reliable, proactive, and solution-oriented.

Comfortable working in a for-profit, cash-pay wellness environment with performance standards and metrics.

Positive attitude, high energy, and a strong desire to grow personally and professionally.

The Ideal Candidate:

Acts like an owner, even when they are not the owner.

Wants to achieve weekly goals and be measured by results.

Takes initiative when something is unclear, broken, slow, messy, or incomplete.

Does not wait to be told what to do.

Enjoys improving systems, creating order, and solving problems.

Loves people but also understands that kindness must be paired with accountability.

Can stay focused and productive during slower moments without needing constant direction.

Understands that the front desk is not just a desk — it is the command center of the clinic.

Can balance client warmth, team support, sales follow-up, clinic flow, and operational standards.

Enjoys being responsible for outcomes, not just tasks.

Can communicate directly and professionally when something needs to be corrected.

Wants to grow into a larger leadership role as the company continues to expand.

This is NOT the role for you if:

You are looking for a low-pressure desk job.

You want a position where you can clock in, complete only assigned tasks, and clock out.

You prefer to wait for direction instead of taking initiative.

You are uncomfortable being held to goals, metrics, or weekly accountability.

You do not enjoy sales, follow-up, client communication, or problem-solving.

You want downtime at work to focus on schoolwork, homework, side projects, or personal tasks.

You avoid direct conversations or struggle to hold yourself and others accountable.

You get overwhelmed by fast-paced environments, changing priorities, or high standards.

Sports Performance Core Values:

• Be humble.
• Create WOW experiences and exceed expectations.
• Be attentive to client and staff needs.
• Pursue personal and professional growth.
• Create solutions, not problems.
• Have fun and be creative.
• Work efficiently and effectively.
• Collaborate as a team.
• Lead by example.
• People first, clients second.

What We Offer:

Competitive compensation.

Opportunities for professional development and leadership growth.

A positive, energetic, and team-oriented work environment.

Mentorship and support from the Operations Manager and leadership team.

Employee discounts on services and select products.

Opportunity for advancement within a growing company.

A meaningful role where your work directly impacts clients, team members, and company growth.

The opportunity to help lead one clinic location with ownership, accountability, and real influence.

How to Apply:
If you are a proactive, people-first leader who loves organization, accountability, client experience, sales support, and helping a team succeed, we would love to hear from you.

Apply today by submitting your resume and cover letter.

Sports Performance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

IF YOU SAID YES, APPLY HERE >> [https://www.sportsperformancept.com/client-services-coordinator/]

PS.... 1/3 of your life will be spent at work. Don’t you think it’s worth choosing a career where you get to lead, grow, make an impact, and help people stay healthy and active for life?

Job Type:

• Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Employee discounts
• Professional development support

Schedule:

• 8 hour shift
• Monday to Friday
• Occasional evening or weekend availability as needed

Experience:

• Customer service: 1 year required
• Front desk, office management, client care, or operations: 1 year preferred
• Sales or client conversion experience: 1 year preferred
• Leadership or team lead experience: 1 year preferred

Work Location:

• In person

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person