Ombudsman Jobs
Ombudsman jobs are open across higher education, healthcare, financial services, and government agencies, from entry-level case coordinators to senior and chief ombudsman roles, with specializations in consumer advocacy, workplace conflict resolution, and student affairs. See the openings below and apply to the ones that match your experience.
Find Ombudsman JobsOverview
Showing 5 of 19+ Ombudsman jobs
INTRODUCTION
The Long-Term Care Ombudsman Program is a federally and state mandated resident-directed advocacy program designed to protect the civil and resident rights of vulnerable adults living in long-term care facilities.
Interviews are expected to be conducted within two weeks of closing date.
- APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR EACH JOB (MONTH and YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES*
PLEASE ATTACH YOUR OFFICIAL TRANSCRIPTS TO VALIDATE YOUR DEGREE.
ALTSD is an equal employment opportunity employer and applicants selected for an interview must notify ALTSD agency contact listed in the job posting of the need for accommodation.
PURPOSE:
The Long-Term Care Ombudsman Program is a federally and state mandated resident-directed advocacy program designed to protect the civil and resident rights of vulnerable adults living in long-term care facilities. This position exists primarily to protect the civil and resident rights of New Mexicans living in long-term care facilities and to independently advocate for residents' wishes and quality of care that meets national standards.
Responsibilities:
The Ombudsman Resident Rights Representative develops relationships within the long-term care facilities and within their region to promote and protect resident rights and the role of the Ombudsman program. They are knowledgeable about long-term care services and supports. They manage regional Ombudsman Volunteers: recruit, train, retain and provide support and technical assistance. Identifies, investigates, and resolves complaints made by or on behalf of long-term care facility residents that relate to action, inaction or decisions that may adversely affect the health, safety welfare or rights of residents. Travels throughout the Northeast region to visit residents in facilities, participate in resident care plan meetings, visit resident and family councils, and promote the program. Maintains a regular presence in long-term care facilities and provides in-service trainings to staff, resident and family councils. Keeps volunteers current through oversight and training. Provides direct advocacy services in all facilities not covered by a certified volunteer. Maintains case documentation as required for national reporting and for court appearances as needed.
CUSTOMERS:
Individuals residing in long-term care settings, such as nursing facilities and assisted living facilities.
MINIMUM QUALIFICATIONS:
Bachelor's degree in social work, criminal justice, psychology, or related social science field as it pertains to the essential duties and responsibilities of the classification, plus two (2) years of related experience. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.
EMPLOYMENT REQUIREMENTS:
Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within 90 days of employment.
Pre-employment state and federal criminal background investigation is required and is conditional pending results.
WORKING CONDITIONS:
Work is performed in an office setting with extensive computer and telephone use. Statewide travel is required to visit residents in long-term care facilities, as well as travel to trainings and outreach events.
SUPPLEMENTAL INFORMATION:
Do you know what Total Compensation is? Click here
Agency Contact Information: Annie Williams (505) 309-2479 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
INTRODUCTION
The Long-Term Care Ombudsman Program is a federally and state mandated resident-directed advocacy program designed to protect the civil and resident rights of vulnerable adults living in long-term care facilities.
Interviews are expected to be conducted within two weeks of closing date.
- APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR EACH JOB (MONTH and YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES*
PLEASE ATTACH YOUR OFFICIAL TRANSCRIPTS TO VALIDATE YOUR DEGREE.
ALTSD is an equal employment opportunity employer and applicants selected for an interview must notify ALTSD agency contact listed in the job posting of the need for accommodation.
PURPOSE:
The Long-Term Care Ombudsman Program is a federally and state mandated resident-directed advocacy program designed to protect the civil and resident rights of vulnerable adults living in long-term care facilities. This position exists primarily to protect the civil and resident rights of New Mexicans living in long-term care facilities and to independently advocate for residents' wishes and quality of care that meets national standards.
Responsibilities:
The Ombudsman Resident Rights Representative develops relationships within the long-term care facilities and within their region to promote and protect resident rights and the role of the Ombudsman program. They are knowledgeable about long-term care services and supports. They manage regional Ombudsman Volunteers: recruit, train, retain and provide support and technical assistance. Identifies, investigates, and resolves complaints made by or on behalf of long-term care facility residents that relate to action, inaction or decisions that may adversely affect the health, safety welfare or rights of residents. Travels throughout the Northeast region to visit residents in facilities, participate in resident care plan meetings, visit resident and family councils, and promote the program. Maintains a regular presence in long-term care facilities and provides in-service trainings to staff, resident and family councils. Keeps volunteers current through oversight and training. Provides direct advocacy services in all facilities not covered by a certified volunteer. Maintains case documentation as required for national reporting and for court appearances as needed.
CUSTOMERS:
Individuals residing in long-term care settings, such as nursing facilities and assisted living facilities.
MINIMUM QUALIFICATIONS:
Bachelor's degree in social work, criminal justice, psychology, or related social science field as it pertains to the essential duties and responsibilities of the classification, plus two (2) years of related experience. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.
EMPLOYMENT REQUIREMENTS:
Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within 90 days of employment.
Pre-employment state and federal criminal background investigation is required and is conditional pending results.
WORKING CONDITIONS:
Work is performed in an office setting with extensive computer and telephone use. Statewide travel is required to visit residents in long-term care facilities, as well as travel to trainings and outreach events.
SUPPLEMENTAL INFORMATION:
Do you know what Total Compensation is? Click here
Agency Contact Information: Annie Williams (505) 309-2479 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
See All 19 Ombudsman Jobs
Find roles that match your experience and apply in just a few clicks.
Find Ombudsman JobsOmbudsman Job Market
Who's Hiring
Top Industries Hiring
- Government & Public Sector
What Employers Look For
The qualifications that appear most often in ombudsman jobs.
- Bachelor's degree in law, social work, public administration, or a related field
- Demonstrated experience in dispute resolution, mediation, or conflict management
- Strong written and verbal communication skills for reports and sensitive conversations
- Ability to maintain strict confidentiality and operate with impartiality and neutrality
- Knowledge of relevant regulatory frameworks such as consumer protection or Title IX
- International Ombudsman Association membership or certification preferred by many employers
Tips for Your Ombudsman Job Search
Tailor your resume to the sector
Ombudsman roles in healthcare emphasize HIPAA-adjacent case handling, while university positions stress student conduct frameworks. Pull the specific sector language directly from each posting and mirror it in your work history bullets so reviewers see an immediate fit.
Document your conflict resolution outcomes
Hiring managers want evidence of results, not just process descriptions. Reframe your experience around resolutions reached, complaints closed, or systemic issues surfaced to leadership, so your resume shows tangible impact rather than a list of duties.
Earn the IOA credential before applying
The International Ombudsman Association's certification signals that you understand confidentiality, neutrality, and informality standards. Many mid-senior postings list IOA membership or certification as preferred, and having it removes a common screening objection before your resume reaches a committee.
Apply early to roles that fit
Migrate Mate lists ombudsman openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare case study answers for interviews
Ombudsman interviews almost always include scenario questions about navigating institutional power imbalances or handling complaints that implicate senior leadership. Draft two or three anonymous case studies from your experience that demonstrate impartiality and follow confidentiality obligations without disclosing protected details.
Negotiate scope and reporting structure
Where the ombudsman reports inside an organization directly affects your independence. Before accepting an offer, clarify whether the role reports to the board, general counsel, or a department head, and negotiate for structural independence if the current setup would compromise neutrality.
Ombudsman Jobs: Frequently Asked Questions
Which companies are hiring the most ombudsmans?
The most active employers for ombudsmans right now are State of Kansas, Ageways, and Springwell, and the most openings are in Michigan, Texas, and New York, based on current listings on Migrate Mate as of August 2026. Healthcare systems, universities, and federal agencies consistently represent the largest share of active postings.
How many ombudsman jobs are remote?
About 67% of ombudsman openings are fully remote or hybrid as of August 2026, with remote availability strongest in complaint intake and case management functions that do not require in-person mediation sessions. Roles focused on workplace investigations or student-facing advocacy tend to require on-site presence more often.
How do you become a ombudsman?
Start by earning a relevant undergraduate degree in law, public policy, social work, or communications, then build hands-on experience in dispute resolution, compliance, or case management. Pursue mediation training or a formal certification through the International Ombudsman Association to meet preferred qualifications. Most employer paths move from case coordinator or advocacy roles into a dedicated ombudsman position over several years of demonstrated neutrality and judgment.
Can you get hired as an ombudsman with little or no experience?
Entry into the field usually comes through adjacent roles such as patient advocate, student affairs coordinator, consumer complaint analyst, or compliance associate rather than direct ombudsman hiring. Volunteering with a community mediation center or completing a structured mediation training program gives you documented conflict resolution experience that resonates with hiring committees even without a formal ombudsman title on your resume.
What does the ombudsman interview process look like?
Most processes include an initial screening call, a competency-based panel interview with HR and department leadership, and at least one scenario round where you are asked to walk through how you would handle a confidential complaint implicating a senior figure. Some organizations add a written exercise requiring a sample case summary or policy recommendation memo. References from supervisors who can speak to your discretion and impartiality are typically contacted before an offer is extended.
Where can I find and apply to ombudsman jobs?
You can find and apply to ombudsman jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your sector experience and seniority level, then apply directly to each listing that fits.
See All 19 Ombudsman Jobs
Find roles that match your experience and apply in just a few clicks.
Find Ombudsman Jobs