Ombudsman Jobs
Ombudsman jobs are open across higher education, healthcare, financial services, and government agencies, from entry-level case coordinators to senior and chief ombudsman roles, with specializations in consumer advocacy, workplace conflict resolution, and student affairs. See the openings below and apply to the ones that match your experience.
Find Ombudsman JobsOverview
Showing 5 of 25+ Ombudsman jobs
This role sits at the intersection of buyer support, policy interpretation, and distressed real estate auction execution. The ideal candidate brings deep inbound support experience, a track record of working the cases nobody else can, and the judgment and writing ability to build a case file and a recommendation that leadership can act on without rework. The seat carries no direct reports and influences the team through policy expertise, training, and calibration.
This position is in-office 4 days per week with 1 day being WFH.
- Own suspension and appeal intake through the suspensions inbox, confirm receipt to the requestor, and work the Salesforce Case as the system of record from open to close.
- Check each request against the explicit suspension rules in the policy, gather the additional records needed, and contact the buyer by phone first and email second where more information is required.
- Document the complete case file on the Case: the request, the supporting materials, a summary of which rules apply and how, the recommended decision, and the recommended suspension scope.
- Escalate the prepared case file to the Decision Authority with a clear written recommendation. This role does not render the final decision. The Decision Authority confirms or adjusts the recommendation, and does so most often as a straightforward confirmation when the case file is complete and the rules are cleanly applied.
- Work appeals on the same Case, documenting the original case file, the buyer's appeal and any new materials, and a summary of what has changed, then return it to the same Decision Authority for a final decision.
- Communicate suspension and appeal outcomes internally and to the buyer using the applicable notices, update the Case, and close it.
- Implement approved suspensions, managing account-wide and property-specific scopes directly and submitting Tech Tickets to Product for seller-specific suspensions until that becomes self-service.
- Handle the manual review triggered when an account reaches the maximum REO bid deposit tier, and recommend whether to attempt rehabilitation at tier or move to suspension.
- Serve as the recognized subject matter expert on the Buyer Suspension Policy and the Suspension and Appeal SOP, and act as a named policy contributor at each review cycle.
- Take initial escalation of the most difficult buyer situations across registration, deposits, bidding eligibility, account, and payment matters, resolving them directly where they fall inside your authority and preparing a recommendation where they do not.
- Act as the primary Buyer Experience contact for Legal, Compliance, and Asset Management on contested buyer matters.
- De-escalate the most difficult buyers, protecting the buyer relationship through the process wherever the facts allow.
- Train and calibrate the Buyer Experience team on the suspension policy, the appeal process, and escalation handling, working from the training materials maintained by the Sr. Buyer Experience Specialist.
- Read escalation and suspension trends and recommend upstream policy and process fixes to the Senior Director, Call Center.
- Absorb policy changes quickly and push them into the team, working with the Sr. Buyer Experience Specialist so the knowledge base reflects current policy.
- Keep the Buyer Experience Supervisor current on escalation volume, aging, and outcomes. The Supervisor remains accountable for overall escalation resolution across the team.
- Experience in real estate, mortgage servicing, default servicing, foreclosure, REO, distressed asset sales, real estate auctions, or online marketplaces.
- Understanding of FCL and REO auction markets, including buyer behavior, auction timelines, bidding processes, and common questions from investors or purchasers.
- Experience with account suspension, fraud, dispute, appeals, or trust and safety processes in a marketplace.
- Experience acting as an ombudsman, escalations manager, or policy owner.
- Familiarity with CRM and ticketing systems, knowledge base tools, call recording tools, dashboards, and support analytics.
- Experience working in a role with performance-based incentives tied to resolution quality and timeliness.
Auction.com also offers a comprehensive benefits package for eligible employees, including (but not limited to):
- Medical, dental, and vision insurance.
- Auction.com contributes an amount equal to 25% of your eligible contributions in our 401k plan.
- Paid Time Off (PTO), including 12 paid holidays.
The Company reserves the right to modify compensation and benefits programs at any time, consistent with applicable law.
Learn more about our benefits and culture at:
https://www.auction.com/lp/careers/
Auction.com is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected by applicable law.
To all recruitment agencies: Auction.com does not accept agency resumes unless you are part of our preferred partner network. Please do not forward resumes to our jobs alias, Auction.com employees or any other company location. Auction.com is not responsible for any fees related to unsolicited resumes.
To review our California Personnel Privacy Statement and Notice at Collection, please click here.
This role sits at the intersection of buyer support, policy interpretation, and distressed real estate auction execution. The ideal candidate brings deep inbound support experience, a track record of working the cases nobody else can, and the judgment and writing ability to build a case file and a recommendation that leadership can act on without rework. The seat carries no direct reports and influences the team through policy expertise, training, and calibration.
This position is in-office 4 days per week with 1 day being WFH.
- Own suspension and appeal intake through the suspensions inbox, confirm receipt to the requestor, and work the Salesforce Case as the system of record from open to close.
- Check each request against the explicit suspension rules in the policy, gather the additional records needed, and contact the buyer by phone first and email second where more information is required.
- Document the complete case file on the Case: the request, the supporting materials, a summary of which rules apply and how, the recommended decision, and the recommended suspension scope.
- Escalate the prepared case file to the Decision Authority with a clear written recommendation. This role does not render the final decision. The Decision Authority confirms or adjusts the recommendation, and does so most often as a straightforward confirmation when the case file is complete and the rules are cleanly applied.
- Work appeals on the same Case, documenting the original case file, the buyer's appeal and any new materials, and a summary of what has changed, then return it to the same Decision Authority for a final decision.
- Communicate suspension and appeal outcomes internally and to the buyer using the applicable notices, update the Case, and close it.
- Implement approved suspensions, managing account-wide and property-specific scopes directly and submitting Tech Tickets to Product for seller-specific suspensions until that becomes self-service.
- Handle the manual review triggered when an account reaches the maximum REO bid deposit tier, and recommend whether to attempt rehabilitation at tier or move to suspension.
- Serve as the recognized subject matter expert on the Buyer Suspension Policy and the Suspension and Appeal SOP, and act as a named policy contributor at each review cycle.
- Take initial escalation of the most difficult buyer situations across registration, deposits, bidding eligibility, account, and payment matters, resolving them directly where they fall inside your authority and preparing a recommendation where they do not.
- Act as the primary Buyer Experience contact for Legal, Compliance, and Asset Management on contested buyer matters.
- De-escalate the most difficult buyers, protecting the buyer relationship through the process wherever the facts allow.
- Train and calibrate the Buyer Experience team on the suspension policy, the appeal process, and escalation handling, working from the training materials maintained by the Sr. Buyer Experience Specialist.
- Read escalation and suspension trends and recommend upstream policy and process fixes to the Senior Director, Call Center.
- Absorb policy changes quickly and push them into the team, working with the Sr. Buyer Experience Specialist so the knowledge base reflects current policy.
- Keep the Buyer Experience Supervisor current on escalation volume, aging, and outcomes. The Supervisor remains accountable for overall escalation resolution across the team.
- Experience in real estate, mortgage servicing, default servicing, foreclosure, REO, distressed asset sales, real estate auctions, or online marketplaces.
- Understanding of FCL and REO auction markets, including buyer behavior, auction timelines, bidding processes, and common questions from investors or purchasers.
- Experience with account suspension, fraud, dispute, appeals, or trust and safety processes in a marketplace.
- Experience acting as an ombudsman, escalations manager, or policy owner.
- Familiarity with CRM and ticketing systems, knowledge base tools, call recording tools, dashboards, and support analytics.
- Experience working in a role with performance-based incentives tied to resolution quality and timeliness.
Auction.com also offers a comprehensive benefits package for eligible employees, including (but not limited to):
- Medical, dental, and vision insurance.
- Auction.com contributes an amount equal to 25% of your eligible contributions in our 401k plan.
- Paid Time Off (PTO), including 12 paid holidays.
The Company reserves the right to modify compensation and benefits programs at any time, consistent with applicable law.
Learn more about our benefits and culture at:
https://www.auction.com/lp/careers/
Auction.com is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected by applicable law.
To all recruitment agencies: Auction.com does not accept agency resumes unless you are part of our preferred partner network. Please do not forward resumes to our jobs alias, Auction.com employees or any other company location. Auction.com is not responsible for any fees related to unsolicited resumes.
To review our California Personnel Privacy Statement and Notice at Collection, please click here.
See All 25 Ombudsman Jobs
Find roles that match your experience and apply in just a few clicks.
Find Ombudsman JobsOmbudsman Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in ombudsman jobs.
- Bachelor's degree in law, social work, public administration, or a related field
- Demonstrated experience in dispute resolution, mediation, or conflict management
- Strong written and verbal communication skills for reports and sensitive conversations
- Ability to maintain strict confidentiality and operate with impartiality and neutrality
- Knowledge of relevant regulatory frameworks such as consumer protection or Title IX
- International Ombudsman Association membership or certification preferred by many employers
Tips for Your Ombudsman Job Search
Tailor your resume to the sector
Ombudsman roles in healthcare emphasize HIPAA-adjacent case handling, while university positions stress student conduct frameworks. Pull the specific sector language directly from each posting and mirror it in your work history bullets so reviewers see an immediate fit.
Document your conflict resolution outcomes
Hiring managers want evidence of results, not just process descriptions. Reframe your experience around resolutions reached, complaints closed, or systemic issues surfaced to leadership, so your resume shows tangible impact rather than a list of duties.
Earn the IOA credential before applying
The International Ombudsman Association's certification signals that you understand confidentiality, neutrality, and informality standards. Many mid-senior postings list IOA membership or certification as preferred, and having it removes a common screening objection before your resume reaches a committee.
Apply early to roles that fit
Migrate Mate lists ombudsman openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare case study answers for interviews
Ombudsman interviews almost always include scenario questions about navigating institutional power imbalances or handling complaints that implicate senior leadership. Draft two or three anonymous case studies from your experience that demonstrate impartiality and follow confidentiality obligations without disclosing protected details.
Negotiate scope and reporting structure
Where the ombudsman reports inside an organization directly affects your independence. Before accepting an offer, clarify whether the role reports to the board, general counsel, or a department head, and negotiate for structural independence if the current setup would compromise neutrality.
Ombudsman Jobs: Frequently Asked Questions
Which companies are hiring the most ombudsmans?
The most active employers for ombudsmans right now are State of Kansas, AgeSpan, and RCIL - NY, and the most openings are in Ohio, New York, and California, based on current listings on Migrate Mate as of November 2026. Healthcare systems, universities, and federal agencies consistently represent the largest share of active postings.
How many ombudsman jobs are remote?
About 53% of ombudsman openings are fully remote or hybrid as of November 2026, with remote availability strongest in complaint intake and case management functions that do not require in-person mediation sessions. Roles focused on workplace investigations or student-facing advocacy tend to require on-site presence more often.
How do you become a ombudsman?
Start by earning a relevant undergraduate degree in law, public policy, social work, or communications, then build hands-on experience in dispute resolution, compliance, or case management. Pursue mediation training or a formal certification through the International Ombudsman Association to meet preferred qualifications. Most employer paths move from case coordinator or advocacy roles into a dedicated ombudsman position over several years of demonstrated neutrality and judgment.
Can you get hired as an ombudsman with little or no experience?
Entry into the field usually comes through adjacent roles such as patient advocate, student affairs coordinator, consumer complaint analyst, or compliance associate rather than direct ombudsman hiring. Volunteering with a community mediation center or completing a structured mediation training program gives you documented conflict resolution experience that resonates with hiring committees even without a formal ombudsman title on your resume.
What does the ombudsman interview process look like?
Most processes include an initial screening call, a competency-based panel interview with HR and department leadership, and at least one scenario round where you are asked to walk through how you would handle a confidential complaint implicating a senior figure. Some organizations add a written exercise requiring a sample case summary or policy recommendation memo. References from supervisors who can speak to your discretion and impartiality are typically contacted before an offer is extended.
Where can I find and apply to ombudsman jobs?
You can find and apply to ombudsman jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your sector experience and seniority level, then apply directly to each listing that fits.
See All 25 Ombudsman Jobs
Find roles that match your experience and apply in just a few clicks.
Find Ombudsman Jobs