Ombudsman Jobs
Ombudsman jobs are open across higher education, healthcare, financial services, and government agencies, from entry-level case coordinators to senior and chief ombudsman roles, with specializations in consumer advocacy, workplace conflict resolution, and student affairs. See the openings below and apply to the ones that match your experience.
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Showing 5 of 17+ Ombudsman jobs
AgeSpan
About Us: Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in the community. We are proud of our employees who make this possible every day. Our agency is a thought-leader, a nationally known generator of new ideas, because it welcomes creativity, your ideas. It is an outstanding place to work stimulating, friendly, collaborative. We offer competitive salaries, generous vacation time, and an excellent work/life balance. We value diversity and encourage career growth. If you have a passion for improving the lives of the elderly community and enjoy working in a diverse team driven by its mission, you've found the right place!
At AgeSpan, you'll find a work environment that combines:
- A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds.
- A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions.
- Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.
- A satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs.
Depending on your role and your hours, we offer
- Flexible schedule and hybrid work opportunities
- Competitive salaries
- Healthcare (medical, dental)
- 403b Retirement Plan with agency match
- 20 Vacation Days, 12 Sick Days, and 12 Paid Holidays
- Social Work Licensing Program
- License Renewal Paid by agency for RN's and Social Workers
- And MORE!
Position Summary:
Work with the Director of the Long Term Care Ombudsman Program to manage the responsibilities of the program and to enhance the quality of life of nursing and rest home residents by advocating for the residents of assigned facilities. Serving as a link between residents, families, staff, and others to resolve resident complaints and concerns.
Essential Functions:
- Advocate for the residents in the nursing and rest homes within in the catchment area of the LTCOP of Elder Services of the Merrimack Valley and North Shore (which also includes Mystic Valley, Chelsea, Revere and Winthrop).
- To assess, resolve and provide information and referral for concerns of residents, families and the community that are received during a facility visit.T
- To complete weekly visits to assigned facilities (Approximately 10-15 facilities) unless otherwise authorized by the Program Director.
- Maintain open communication during visits with assigned facility contact person to resolve concerns of residents brought forward during visits.
- Complete visit reporting requirements within 48 hours of completion of a visit, in accordance with the reporting policies for visits and case documentation.
- Identify and report issues that may affect the health, safety, welfare, and resident rights and or any serious concern, including reports or observations of abuse, neglect, or mistreatment immediately to the Program Director.
- Maintain confidential information regarding the residents, their concerns only to be shared within the Ombudsman Program and with consent of the resident to all others.
- Notify the Program Director immediately of any conflicts of interest that may arise during time as serving as an Ombudsman.
- To be knowledgeable about federal and state regulations that affects the quality of life of residents.
- Consult with Facilities as requested to address concerns and needs of residents.
- Maintain case records, provide primary coverage for phone intakes, intake logs, compile facility survey data, enter data information and perform other administrative functions as needed.
- Enter Volunteer documentation of consultations, visits, and cases into Wellsky Ombudsman.
- Provide coverage for Facilities when a Volunteer Ombudsman is not available.
- Assist with scheduling of LTCOP staff meetings, including scheduling presenters.
- Assist with Volunteer recruitment and training.
Additional Functions/Requirements:
- Successfully complete a certification training presented by the Massachusetts Office of the State Long Term Care Ombudsman.
- Attend monthly Ombudsman group meeting, if unable to complete must schedule an individual meeting with the Program Director and or their designee.
- Complete re-certification training every two years, regardless of when first certified.
- Complete 24 hours of continuing education per year.
- Participate in Field Supervision with the Program Director or their Designee as required.
- Attend all LTCOP Staff Meetings and Agency All Staff Meeting as well as other agency related trainings and activities.
- Complete additional tasks and duties as assigned by Supervisor.
- Bi-Lingual English/Spanish Preferred but not required
Qualifications: Associate degree and at least one to three years of prior work experience with elders in community or Long Term Care settings and/or with diverse, disadvantaged adults or currently pursuing a degree in human, health, advocacy, or legal services. Bachelor's Degree in Health and Human Services preferred, Excellent communication, computer skills and highly organized with the ability to be flexible. Can establish and maintain ongoing relationships with both individuals and organizations.
Become certified as an Ombudsman or obtain certification within 60 days of employment.
At AgeSpan, we carefully consider a wide range of factors when determining rate of pay. Actual rate of pay depends on factors including but not limited to internal equity, experience, and qualifications. The pay range for this position is $26.00 - $28.00/hour.
Our Commitment to Diversity and Inclusion
AgeSpan is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.
AgeSpan
About Us: Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in the community. We are proud of our employees who make this possible every day. Our agency is a thought-leader, a nationally known generator of new ideas, because it welcomes creativity, your ideas. It is an outstanding place to work stimulating, friendly, collaborative. We offer competitive salaries, generous vacation time, and an excellent work/life balance. We value diversity and encourage career growth. If you have a passion for improving the lives of the elderly community and enjoy working in a diverse team driven by its mission, you've found the right place!
At AgeSpan, you'll find a work environment that combines:
- A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds.
- A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions.
- Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.
- A satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs.
Depending on your role and your hours, we offer
- Flexible schedule and hybrid work opportunities
- Competitive salaries
- Healthcare (medical, dental)
- 403b Retirement Plan with agency match
- 20 Vacation Days, 12 Sick Days, and 12 Paid Holidays
- Social Work Licensing Program
- License Renewal Paid by agency for RN's and Social Workers
- And MORE!
Position Summary:
Work with the Director of the Long Term Care Ombudsman Program to manage the responsibilities of the program and to enhance the quality of life of nursing and rest home residents by advocating for the residents of assigned facilities. Serving as a link between residents, families, staff, and others to resolve resident complaints and concerns.
Essential Functions:
- Advocate for the residents in the nursing and rest homes within in the catchment area of the LTCOP of Elder Services of the Merrimack Valley and North Shore (which also includes Mystic Valley, Chelsea, Revere and Winthrop).
- To assess, resolve and provide information and referral for concerns of residents, families and the community that are received during a facility visit.T
- To complete weekly visits to assigned facilities (Approximately 10-15 facilities) unless otherwise authorized by the Program Director.
- Maintain open communication during visits with assigned facility contact person to resolve concerns of residents brought forward during visits.
- Complete visit reporting requirements within 48 hours of completion of a visit, in accordance with the reporting policies for visits and case documentation.
- Identify and report issues that may affect the health, safety, welfare, and resident rights and or any serious concern, including reports or observations of abuse, neglect, or mistreatment immediately to the Program Director.
- Maintain confidential information regarding the residents, their concerns only to be shared within the Ombudsman Program and with consent of the resident to all others.
- Notify the Program Director immediately of any conflicts of interest that may arise during time as serving as an Ombudsman.
- To be knowledgeable about federal and state regulations that affects the quality of life of residents.
- Consult with Facilities as requested to address concerns and needs of residents.
- Maintain case records, provide primary coverage for phone intakes, intake logs, compile facility survey data, enter data information and perform other administrative functions as needed.
- Enter Volunteer documentation of consultations, visits, and cases into Wellsky Ombudsman.
- Provide coverage for Facilities when a Volunteer Ombudsman is not available.
- Assist with scheduling of LTCOP staff meetings, including scheduling presenters.
- Assist with Volunteer recruitment and training.
Additional Functions/Requirements:
- Successfully complete a certification training presented by the Massachusetts Office of the State Long Term Care Ombudsman.
- Attend monthly Ombudsman group meeting, if unable to complete must schedule an individual meeting with the Program Director and or their designee.
- Complete re-certification training every two years, regardless of when first certified.
- Complete 24 hours of continuing education per year.
- Participate in Field Supervision with the Program Director or their Designee as required.
- Attend all LTCOP Staff Meetings and Agency All Staff Meeting as well as other agency related trainings and activities.
- Complete additional tasks and duties as assigned by Supervisor.
- Bi-Lingual English/Spanish Preferred but not required
Qualifications: Associate degree and at least one to three years of prior work experience with elders in community or Long Term Care settings and/or with diverse, disadvantaged adults or currently pursuing a degree in human, health, advocacy, or legal services. Bachelor's Degree in Health and Human Services preferred, Excellent communication, computer skills and highly organized with the ability to be flexible. Can establish and maintain ongoing relationships with both individuals and organizations.
Become certified as an Ombudsman or obtain certification within 60 days of employment.
At AgeSpan, we carefully consider a wide range of factors when determining rate of pay. Actual rate of pay depends on factors including but not limited to internal equity, experience, and qualifications. The pay range for this position is $26.00 - $28.00/hour.
Our Commitment to Diversity and Inclusion
AgeSpan is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.
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Find Ombudsman JobsOmbudsman Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in ombudsman jobs.
- Bachelor's degree in law, social work, public administration, or a related field
- Demonstrated experience in dispute resolution, mediation, or conflict management
- Strong written and verbal communication skills for reports and sensitive conversations
- Ability to maintain strict confidentiality and operate with impartiality and neutrality
- Knowledge of relevant regulatory frameworks such as consumer protection or Title IX
- International Ombudsman Association membership or certification preferred by many employers
Tips for Your Ombudsman Job Search
Tailor your resume to the sector
Ombudsman roles in healthcare emphasize HIPAA-adjacent case handling, while university positions stress student conduct frameworks. Pull the specific sector language directly from each posting and mirror it in your work history bullets so reviewers see an immediate fit.
Document your conflict resolution outcomes
Hiring managers want evidence of results, not just process descriptions. Reframe your experience around resolutions reached, complaints closed, or systemic issues surfaced to leadership, so your resume shows tangible impact rather than a list of duties.
Earn the IOA credential before applying
The International Ombudsman Association's certification signals that you understand confidentiality, neutrality, and informality standards. Many mid-senior postings list IOA membership or certification as preferred, and having it removes a common screening objection before your resume reaches a committee.
Apply early to roles that fit
Migrate Mate lists ombudsman openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare case study answers for interviews
Ombudsman interviews almost always include scenario questions about navigating institutional power imbalances or handling complaints that implicate senior leadership. Draft two or three anonymous case studies from your experience that demonstrate impartiality and follow confidentiality obligations without disclosing protected details.
Negotiate scope and reporting structure
Where the ombudsman reports inside an organization directly affects your independence. Before accepting an offer, clarify whether the role reports to the board, general counsel, or a department head, and negotiate for structural independence if the current setup would compromise neutrality.
Ombudsman Jobs: Frequently Asked Questions
Which companies are hiring the most ombudsmans?
The most active employers for ombudsmans right now are State of Kansas, AgeSpan, and MTM Health, and the most openings are in Maryland, Arizona, and Louisiana, based on current listings on Migrate Mate as of September 2026. Healthcare systems, universities, and federal agencies consistently represent the largest share of active postings.
How many ombudsman jobs are remote?
About 67% of ombudsman openings are fully remote or hybrid as of September 2026, with remote availability strongest in complaint intake and case management functions that do not require in-person mediation sessions. Roles focused on workplace investigations or student-facing advocacy tend to require on-site presence more often.
How do you become a ombudsman?
Start by earning a relevant undergraduate degree in law, public policy, social work, or communications, then build hands-on experience in dispute resolution, compliance, or case management. Pursue mediation training or a formal certification through the International Ombudsman Association to meet preferred qualifications. Most employer paths move from case coordinator or advocacy roles into a dedicated ombudsman position over several years of demonstrated neutrality and judgment.
Can you get hired as an ombudsman with little or no experience?
Entry into the field usually comes through adjacent roles such as patient advocate, student affairs coordinator, consumer complaint analyst, or compliance associate rather than direct ombudsman hiring. Volunteering with a community mediation center or completing a structured mediation training program gives you documented conflict resolution experience that resonates with hiring committees even without a formal ombudsman title on your resume.
What does the ombudsman interview process look like?
Most processes include an initial screening call, a competency-based panel interview with HR and department leadership, and at least one scenario round where you are asked to walk through how you would handle a confidential complaint implicating a senior figure. Some organizations add a written exercise requiring a sample case summary or policy recommendation memo. References from supervisors who can speak to your discretion and impartiality are typically contacted before an offer is extended.
Where can I find and apply to ombudsman jobs?
You can find and apply to ombudsman jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your sector experience and seniority level, then apply directly to each listing that fits.
See All 17 Ombudsman Jobs
Find roles that match your experience and apply in just a few clicks.
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