Operations Jobs in Alpharetta, GA
Operations jobs in Alpharetta, Georgia draw steady demand across technology, financial services, and healthcare IT, with roles concentrated in the Windward Parkway corridor, North Point area, and downtown Alpharetta. Employers hiring right now include DICK'S Sporting Goods, Emerald, and Kuros Biosciences BV. Find a role that fits below and apply directly.
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Showing 5 of 45+ Operations jobs
About Priority:
We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.
At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.
About the Role:
The Director of Account Operations is responsible for leading and optimizing the day-to-day functions of merchant acquiring settlement, chargeback management, and account maintenance. This role serves as a key operational leader ensuring accuracy, compliance, and efficiency across all account operations functions. The ideal candidate will bring deep expertise in merchant acquiring, dispute resolution, and payment operations lifecycle management, along with a strong ability to lead teams, drive process improvements, and collaborate across business units.
Responsibilities:
Merchant Acquiring Settlement
Oversee end-to-end daily settlement processes for merchant acquiring portfolios, ensuring accurate and timely funding across all payment channels and acquiring relationships.
Chargeback Management
Lead the chargeback and dispute management function, establishing workflows and response strategies to minimize losses and maximize representation win rates in compliance with card network rules.
Dispute Resolution Oversight
Monitor proof of authorization requests, ensure timely responses within network timeframes, and provide guidance to the team on evidence gathering and compelling evidence submissions.
Account Maintenance
Oversee all merchant/customer account maintenance activities including account updates, MCC changes, boarding modifications, and fee schedule adjustments.
Operational Compliance
Ensure all settlement, chargeback, and account maintenance activities comply with card network regulations, banking partner requirements, and internal risk and compliance policies.
Team Leadership
Lead, mentor, and develop a line leadership team of account operations specialists across settlement, disputes, and account maintenance functions, fostering a culture of accuracy, accountability, and continuous improvement.
Cross-Functional Collaboration
Partner with Risk, Compliance, Finance, Product, and Technology teams to resolve operational issues, support system enhancements, and drive process automation initiatives.
Escalation Management
Serve as the primary escalation point for complex settlement disputes, failed funding events, or high-risk chargeback cases, coordinating with banking partners and card networks as needed.
Process Improvement
Identify inefficiencies in settlement, chargeback, and account maintenance workflows and lead initiatives to streamline operations, reduce manual effort, and improve accuracy and speed.
What Success Looks Like:
Core responsibilities — management of line leaders ensure settlement accuracy, chargeback resolution, and account maintenance — are executed with professional demeanor, accuracy, efficiency, and ownership.
- The department benefits from stronger alignment, fewer bottlenecks, and a more seamless merchant and customer experience.
- You are viewed as a trusted operational leader who balances daily execution with long-term strategic impact.
- Success is reflected in reduced dispute losses, high representation win rates, clean settlement reconciliation, and a high-performing team.
Cross-functional partners across Risk, Finance, Product, and Technology view you as a collaborative and solutions-oriented leader.
Candidate Requirements:
- Minimum 7+ years of experience in payment operations, merchant acquiring, or related financial services roles.
- Deep expertise in merchant acquiring settlement processes, including interchange, assessments, and net settlement funding.
- Knowledge of chargeback and dispute resolution procedures across Visa, Mastercard, Amex, and Discover card networks.
- Experience managing account maintenance functions within a payment processor or acquiring a bank environment.
- Strong understanding of card network rules and regulations (Visa Core Rules, Mastercard Rules, etc.).
- Experience with payment platforms, settlement systems, and back-office operations tools.
- Demonstrated ability to lead and develop high-performing operational teams.
- Strong analytical skills with proficiency in data analysis and operational reporting.
- Excellent communication, problem-solving, and cross-functional collaboration skills.
- High attention to detail with the ability to manage multiple priorities simultaneously.
- Bachelor’s degree in Finance, Business, or related field preferred.
Work Environment & Culture:
We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.
Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.
Compensation and Benefits:
Compensation range: $115k - $130k
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.
Financial Wellness
Bonus programs
- 401(k) match
- Employee Stock Purchase Program (ESPP)
- HSA and FSA options
Financial wellness resources and employee discount programs
Health & Well-being
Medical, dental, and vision coverage
- Mental health support for employees and dependents through Lyra Health
- Family planning and women’s health benefits through Carrot
Gym membership reimbursement and virtual wellness programs (including yoga)
Time Off
3 weeks PTO to start, with unlimited PTO after year one
Growth & Development
Education expense reimbursement
- Leadership development programs
Certified Payments Professional (CPP) certification support
We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.
Traditional Physical Requirements:
- Requires prolonged sitting, standing, bending, stooping and stretching.
- Requires the ability to lift 10 pounds.
- Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).
Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.
About Priority:
We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.
At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.
About the Role:
The Director of Account Operations is responsible for leading and optimizing the day-to-day functions of merchant acquiring settlement, chargeback management, and account maintenance. This role serves as a key operational leader ensuring accuracy, compliance, and efficiency across all account operations functions. The ideal candidate will bring deep expertise in merchant acquiring, dispute resolution, and payment operations lifecycle management, along with a strong ability to lead teams, drive process improvements, and collaborate across business units.
Responsibilities:
Merchant Acquiring Settlement
Oversee end-to-end daily settlement processes for merchant acquiring portfolios, ensuring accurate and timely funding across all payment channels and acquiring relationships.
Chargeback Management
Lead the chargeback and dispute management function, establishing workflows and response strategies to minimize losses and maximize representation win rates in compliance with card network rules.
Dispute Resolution Oversight
Monitor proof of authorization requests, ensure timely responses within network timeframes, and provide guidance to the team on evidence gathering and compelling evidence submissions.
Account Maintenance
Oversee all merchant/customer account maintenance activities including account updates, MCC changes, boarding modifications, and fee schedule adjustments.
Operational Compliance
Ensure all settlement, chargeback, and account maintenance activities comply with card network regulations, banking partner requirements, and internal risk and compliance policies.
Team Leadership
Lead, mentor, and develop a line leadership team of account operations specialists across settlement, disputes, and account maintenance functions, fostering a culture of accuracy, accountability, and continuous improvement.
Cross-Functional Collaboration
Partner with Risk, Compliance, Finance, Product, and Technology teams to resolve operational issues, support system enhancements, and drive process automation initiatives.
Escalation Management
Serve as the primary escalation point for complex settlement disputes, failed funding events, or high-risk chargeback cases, coordinating with banking partners and card networks as needed.
Process Improvement
Identify inefficiencies in settlement, chargeback, and account maintenance workflows and lead initiatives to streamline operations, reduce manual effort, and improve accuracy and speed.
What Success Looks Like:
Core responsibilities — management of line leaders ensure settlement accuracy, chargeback resolution, and account maintenance — are executed with professional demeanor, accuracy, efficiency, and ownership.
- The department benefits from stronger alignment, fewer bottlenecks, and a more seamless merchant and customer experience.
- You are viewed as a trusted operational leader who balances daily execution with long-term strategic impact.
- Success is reflected in reduced dispute losses, high representation win rates, clean settlement reconciliation, and a high-performing team.
Cross-functional partners across Risk, Finance, Product, and Technology view you as a collaborative and solutions-oriented leader.
Candidate Requirements:
- Minimum 7+ years of experience in payment operations, merchant acquiring, or related financial services roles.
- Deep expertise in merchant acquiring settlement processes, including interchange, assessments, and net settlement funding.
- Knowledge of chargeback and dispute resolution procedures across Visa, Mastercard, Amex, and Discover card networks.
- Experience managing account maintenance functions within a payment processor or acquiring a bank environment.
- Strong understanding of card network rules and regulations (Visa Core Rules, Mastercard Rules, etc.).
- Experience with payment platforms, settlement systems, and back-office operations tools.
- Demonstrated ability to lead and develop high-performing operational teams.
- Strong analytical skills with proficiency in data analysis and operational reporting.
- Excellent communication, problem-solving, and cross-functional collaboration skills.
- High attention to detail with the ability to manage multiple priorities simultaneously.
- Bachelor’s degree in Finance, Business, or related field preferred.
Work Environment & Culture:
We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.
Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.
Compensation and Benefits:
Compensation range: $115k - $130k
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.
Financial Wellness
Bonus programs
- 401(k) match
- Employee Stock Purchase Program (ESPP)
- HSA and FSA options
Financial wellness resources and employee discount programs
Health & Well-being
Medical, dental, and vision coverage
- Mental health support for employees and dependents through Lyra Health
- Family planning and women’s health benefits through Carrot
Gym membership reimbursement and virtual wellness programs (including yoga)
Time Off
3 weeks PTO to start, with unlimited PTO after year one
Growth & Development
Education expense reimbursement
- Leadership development programs
Certified Payments Professional (CPP) certification support
We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.
Traditional Physical Requirements:
- Requires prolonged sitting, standing, bending, stooping and stretching.
- Requires the ability to lift 10 pounds.
- Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).
Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.
See All 45 Operations Jobs in Alpharetta
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Find Operations JobsOperations Job Market in Alpharetta
Who's Hiring
Top Industries Hiring
- Technology & Software
- Marketing & Advertising
- Investment & Asset Management
- Retail
- Fashion & Apparel
Operations Jobs in Alpharetta: Frequently Asked Questions
How do I get a operations job in Alpharetta?
Focus your search on Alpharetta's technology and fintech corridor along Windward Parkway, where employers consistently need operations professionals to manage vendors, workflows, and supply chains. Experience with process improvement methodologies like Lean or Six Sigma stands out in this market. Candidates who can demonstrate familiarity with SaaS platforms or enterprise resource planning tools have a clear edge with the cloud and software companies concentrated here.
Which companies hire operationss in Alpharetta?
Alpharetta operations roles are posted by DICK'S Sporting Goods, Emerald, and Kuros Biosciences BV and others right now, based on current listings on Migrate Mate as of July 2026. Alpharetta's employer mix skews heavily toward technology firms, financial services companies, and healthcare IT organizations, many of which maintain large regional headquarters or operational hubs along the Windward Parkway and North Point corridors.
Are there remote operations jobs in Alpharetta?
Yes, though availability depends on the type of role. Desk-based and analytical operations positions are significantly more remote-friendly than hands-on or facilities-based roles, which typically require an on-site presence. About 50% of operations openings tied to Alpharetta are remote or hybrid as of July 2026, with the highest remote share coming from operations analyst, business operations, and vendor management roles at Alpharetta's technology and financial services employers.
How can I get a operations job in Alpharetta with little or no experience?
The most realistic entry point in Alpharetta is an operations coordinator or operations associate role at one of the many mid-size technology or fintech companies headquartered here, which frequently hire candidates with strong organizational skills rather than extensive experience. Familiarity with project management tools and data entry systems helps. Warehouse and logistics operations roles in the broader Alpharetta area also offer structured entry-level pipelines with on-the-job training.
Which industries hire the most operationss in Alpharetta?
Alpharetta operations roles concentrate in Technology & Software, Marketing & Advertising, and Investment & Asset Management, based on current listings on Migrate Mate as of July 2026. Alpharetta's identity as a major technology and financial services hub in metro Atlanta drives this concentration, with dozens of corporate campuses and regional offices creating sustained demand for operations talent to support growth, vendor relationships, and day-to-day business functions.
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