Operations Manager Jobs in Richmond, VA

Manager, Project Management - Partnerships Ops & Well Managed Team

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work.

As a Manager, Project Manager at Capital One in the Partnerships Tech and Operations team, you will drive strategy and execute on high priority projects for the company. You will be responsible for engaging with leaders across U.S. Card and supporting Lines of Business, as well as leaders from our external partners, to develop, drive, and deliver both technical and operational intent while maintaining the highest levels of well-managed excellence. This is a highly collaborative role spanning project, process, and relationship management. You will take on important and exciting responsibility from day one, working with smart and passionate people to deliver results that have a direct impact on the company’s bottom line.

Responsibilities:

Relationship Management

• Champion the client perspective internally and Capital One externally by building trusted, deep relationships with key stakeholders at all levels to manage, inform and influence outcomes.
• Partner cross-functionally to provide strategic and tactical thought partnership that accelerates project and program efforts.
• Influence senior leadership decisions and discussions through compelling presentations and strategic communications.
• Collaborate with stakeholders to prioritize high-value initiatives and ensure flawless execution.

Project Management

• Lead and manage moderate to large complex projects and programs by designing project plans and adapting to changing requirements.
• Manage multiple tasks concurrently in a fast-paced environment while balancing scope, resources, and timelines to deliver projects on time.
• Combine a strategic, big-picture mindset with high attention to detail to execute flawlessly and properly document work to mitigate risk with a high level of personal accountability and autonomy..
• Drive integrated, holistic problem-solving across technical, operational, process, and partner-facing domains to untangle complex dependencies, define ambiguous white space, and deliver seamless end-to-end solutions.

Process Management

• Review processes and intent end-to-end through the eye of the business, customers, and key stakeholders to deliver well-managed products flawlessly.
• Deliver our well-managed agenda with an eye toward continual process improvement, driving horizontal scale, optimization, and automation opportunities.
• Proactively share learnings across the team and develop data-driven solutions to optimize customer experience.
• Provide integrated and consistent operations support and well-managed oversight across the Card Partnerships business.

Technical Acumen

• Exhibit platform and tech fluency to contribute to technical conversations across internal and external stakeholders.
• Utilize technology to problem solve, generate solutions and insights, ensuring technical specifications and end-to-end solutions are grounded in accurate analysis.

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

Basic Qualifications:

• Bachelor’s Degree or Military experience
• At least 4 Years of Project Management experience
• At least 1 year of Relationship Management experience

Preferred Qualifications:

• Masters Degree or MBA
• 5+ years of Project Management experience
• 2+ years of Relationship Management experience
• PMP, Lean, Agile or Six Sigma certification
• Strong communication, problem solving and collaboration skills

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Sales Territory: $138,100 - $157,700 for Manager, Project Management

McLean, VA: $151,900 - $173,400 for Manager, Project Management

Richmond, VA: $138,100 - $157,700 for Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).