OPT Account Supervisor Jobs
Account Supervisor roles sit at the intersection of client strategy and team leadership, making them a strong fit for OPT students with agency or marketing backgrounds. Most positions qualify as specialty occupations under H-1B visa standards, which matters when you're thinking beyond your OPT window. STEM OPT extensions are not available for this role.
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Get Access To All JobsWho We Are
Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy.
A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments.
Pay Range
$81,000.00-$111,400.00 Annual
This is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus.
Join our dynamic and cross-functional team within a large corporation that feels like a close-knit community. We offer a collaborative environment where you can grow alongside a great team of peers. We are competitive and driven to win, but we also know how to have fun and maintain a positive attitude. Our team is dedicated to delivering exceptional customer service and contributing to the strategic direction of the company.
Success in this role requires effective collaboration with internal and external stakeholders, including contractors, distributors, sales managers, sales representatives, production planning teams, plant shipping teams, pricing managers, and other Regional Service team members across the nation. How do you find yourself connecting with people? Our business relies on long-standing customer relationships. The Account Specialist Supervisor is the primary point of contact to execute positive outcomes from customer feedback. Is this you?
As the Regional Account Specialist Supervisor, you will lead a team of 4-6 expert Account Specialists. They manage order processing, material sourcing from our plant network and third-party suppliers, order management through delivery and invoicing, and resolving customer issues. By prioritizing customer satisfaction, your team plays a crucial role in fostering customer loyalty and delivering exceptional experiences.
Your involvement will include ensuring alignment with customer service objectives, systems, and processes while maintaining compliance. Additionally, you will foster a culture of empowerment and continuous improvement and development within the team. You will navigate and motivate your team to provide the highest level of customer service to both internal and external customers. You will develop and implement departmental procedures, monitor performance metrics, and work with teams from other departments to resolve critical and complex issues, ensuring positive experiences.
Day-to-Day
- Actively engage in interdepartmental meetings, offering valuable insights to enhance collaborative projects.
- Design and implement comprehensive training programs and processes to ensure new employees are well-prepared and confident in their roles.
- Resolve escalated customer inquiries with efficiency and empathy, ensuring customer satisfaction.
- Analyze and manage workload distribution across all regions to maintain balance and productivity.
- Coordinate and facilitate monthly meetings for the customer service team and with cross functional teams fostering communication and teamwork.
- Routinely evaluate the best plant locations for shipping ensuring consistent supply of material within the network, optimizing logistics as business levels change.
- Interview for various roles inside the Regional Service team making recommendations on hiring decisions contributing to a strong team with a diverse background and skill set.
- Assess performance and provide feedback: Evaluate Account Specialists' performance and offer timely feedback to enhance employee growth and service quality.
- Conduct regular performance reviews and monitor metrics: Hold consistent one-on-one with Account Specialists to review service metrics and provide performance feedback; monitor team and individual metrics weekly and monthly.
- Uphold Standards: Take appropriate actions to address any deviations from expected performance or policy compliance.
- Support continuous improvement and coach employees: Collaborate with Account Specialists to create continuous improvement plans through training and career development opportunities; coach and motivate employees to excel in their roles.
What You Bring to The Team:
- BA degree or equivalent with minimum 3 years of experience. Prior experience leading or supervising employees preferred.
- Software knowledge: SharePoint, Sales Force, SAP, and service center phone systems.
- Interpersonal, verbal and written communications skills.
- Analytical and decision-making skills with the ability to think through complex issues.
- Proficient in Microsoft.
- Knowledge of Accounts Receivable concepts for deduction resolution.
- Project Management, Manufacturing, or Construction knowledge.
- Attention to detail.
- Organizational prioritization skills.
- Ability to multi-task.
- Ability to work in a team environment as well as independently with limited supervision.
- Product knowledge.
- Problem resolution and negotiation skills.
- Listening skills.
- Relationship building skills with internal external customers.
- Working knowledge of SAP or ERP systems.
- Manages a staff of 4-6 salary employees, sets direction and deploys resources. Responsible for performance evaluations, pay reviews, hiring and terminating.
- Minimal travel required (0 - 10 days per year).
- Work environment is typical of an office setting.
LI-ONSITE
LI-SF
Please Keep in Mind
If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.
Benefits
Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.
Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.
Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program. This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company’s succession planning process. Johns Manville also offers soft and hard skills training facilitated by internal and external presenters. Our talent management team prioritizes the holistic growth of our workforce.
Diversity & Inclusion
Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities.
Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Who We Are
Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy.
A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments.
Pay Range
$81,000.00-$111,400.00 Annual
This is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus.
Join our dynamic and cross-functional team within a large corporation that feels like a close-knit community. We offer a collaborative environment where you can grow alongside a great team of peers. We are competitive and driven to win, but we also know how to have fun and maintain a positive attitude. Our team is dedicated to delivering exceptional customer service and contributing to the strategic direction of the company.
Success in this role requires effective collaboration with internal and external stakeholders, including contractors, distributors, sales managers, sales representatives, production planning teams, plant shipping teams, pricing managers, and other Regional Service team members across the nation. How do you find yourself connecting with people? Our business relies on long-standing customer relationships. The Account Specialist Supervisor is the primary point of contact to execute positive outcomes from customer feedback. Is this you?
As the Regional Account Specialist Supervisor, you will lead a team of 4-6 expert Account Specialists. They manage order processing, material sourcing from our plant network and third-party suppliers, order management through delivery and invoicing, and resolving customer issues. By prioritizing customer satisfaction, your team plays a crucial role in fostering customer loyalty and delivering exceptional experiences.
Your involvement will include ensuring alignment with customer service objectives, systems, and processes while maintaining compliance. Additionally, you will foster a culture of empowerment and continuous improvement and development within the team. You will navigate and motivate your team to provide the highest level of customer service to both internal and external customers. You will develop and implement departmental procedures, monitor performance metrics, and work with teams from other departments to resolve critical and complex issues, ensuring positive experiences.
Day-to-Day
- Actively engage in interdepartmental meetings, offering valuable insights to enhance collaborative projects.
- Design and implement comprehensive training programs and processes to ensure new employees are well-prepared and confident in their roles.
- Resolve escalated customer inquiries with efficiency and empathy, ensuring customer satisfaction.
- Analyze and manage workload distribution across all regions to maintain balance and productivity.
- Coordinate and facilitate monthly meetings for the customer service team and with cross functional teams fostering communication and teamwork.
- Routinely evaluate the best plant locations for shipping ensuring consistent supply of material within the network, optimizing logistics as business levels change.
- Interview for various roles inside the Regional Service team making recommendations on hiring decisions contributing to a strong team with a diverse background and skill set.
- Assess performance and provide feedback: Evaluate Account Specialists' performance and offer timely feedback to enhance employee growth and service quality.
- Conduct regular performance reviews and monitor metrics: Hold consistent one-on-one with Account Specialists to review service metrics and provide performance feedback; monitor team and individual metrics weekly and monthly.
- Uphold Standards: Take appropriate actions to address any deviations from expected performance or policy compliance.
- Support continuous improvement and coach employees: Collaborate with Account Specialists to create continuous improvement plans through training and career development opportunities; coach and motivate employees to excel in their roles.
What You Bring to The Team:
- BA degree or equivalent with minimum 3 years of experience. Prior experience leading or supervising employees preferred.
- Software knowledge: SharePoint, Sales Force, SAP, and service center phone systems.
- Interpersonal, verbal and written communications skills.
- Analytical and decision-making skills with the ability to think through complex issues.
- Proficient in Microsoft.
- Knowledge of Accounts Receivable concepts for deduction resolution.
- Project Management, Manufacturing, or Construction knowledge.
- Attention to detail.
- Organizational prioritization skills.
- Ability to multi-task.
- Ability to work in a team environment as well as independently with limited supervision.
- Product knowledge.
- Problem resolution and negotiation skills.
- Listening skills.
- Relationship building skills with internal external customers.
- Working knowledge of SAP or ERP systems.
- Manages a staff of 4-6 salary employees, sets direction and deploys resources. Responsible for performance evaluations, pay reviews, hiring and terminating.
- Minimal travel required (0 - 10 days per year).
- Work environment is typical of an office setting.
LI-ONSITE
LI-SF
Please Keep in Mind
If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.
Benefits
Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.
Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.
Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program. This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company’s succession planning process. Johns Manville also offers soft and hard skills training facilitated by internal and external presenters. Our talent management team prioritizes the holistic growth of our workforce.
Diversity & Inclusion
Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities.
Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
See all OPT Account Supervisor Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship in Account Supervisor
Target mid-size agencies over large holding companies
Large agency networks often have rigid hiring pipelines that deprioritize OPT candidates. Mid-size independent agencies are more flexible, move faster, and are more willing to sponsor when they find the right person for a client-facing leadership role.
Quantify your client portfolio experience
Hiring managers at this level want to see revenue owned, client retention rates, and team size managed. Concrete numbers signal you're ready for Account Supervisor responsibility and help justify the sponsorship investment to decision-makers above the hiring manager.
Address your OPT timeline proactively in interviews
Account Supervisor roles involve long-term client relationships, so employers think in multi-year cycles. Mentioning your OPT end date and H-1B visa eligibility early removes uncertainty and frames sponsorship as a straightforward next step rather than a surprise complication.
Build your case around client retention, not just acquisition
Agencies sponsor Account Supervisors who protect revenue. If you can show you've retained accounts, expanded scopes of work, or resolved escalations, you're demonstrating exactly the value that makes sponsorship worth the cost to a growing agency.
Prioritize employers with existing H-1B filing history
Some agencies have sponsored advertising and marketing professionals before; others have never filed a petition. Focusing on employers with prior H-1B experience in your field significantly reduces friction when the time comes to initiate sponsorship conversations.
Connect with account management professionals in your industry vertical
Referrals carry significant weight at the Account Supervisor level. A warm introduction from someone inside a target agency, especially someone who navigated OPT sponsorship themselves, can move your application ahead of candidates with comparable experience on paper.
Account Supervisor OPT: Frequently Asked Questions
Does the Account Supervisor role qualify as a specialty occupation for H-1B sponsorship?
Account Supervisor positions at agencies and in-house marketing teams generally qualify as specialty occupations because they require a bachelor's degree in marketing, communications, business, or a related field. USCIS evaluates each petition on its specific job duties, so the offer letter and job description need to clearly tie the degree requirement to the role's responsibilities.
How much time do I realistically have on OPT to secure sponsorship for this role?
Standard OPT gives you 12 months of work authorization. Account Supervisor is not a STEM-designated role, so a 24-month STEM extension is not available. That means your employer needs to file an H-1B petition before your OPT expires, which requires starting the sponsorship conversation well before the April lottery registration window, roughly six to eight months into your OPT.
Where can I find Account Supervisor jobs where employers are open to OPT candidates?
Migrate Mate is built specifically for F-1 OPT students and filters for employers who are open to sponsoring work visas. Browsing Account Supervisor listings on Migrate Mate lets you focus your search on roles where sponsorship is already part of the employer's hiring consideration, saving you the frustration of applying to positions that screen out international candidates.
Can I work as an Account Supervisor for multiple clients or on a freelance basis on OPT?
OPT requires that your work be directly related to your degree field, but it also requires that you work for a single authorized employer. Freelancing or independent contracting across multiple clients does not satisfy OPT employment requirements. You need a formal employer-employee relationship with a company that will report your employment to your DSO for SEVIS recordkeeping.
What happens if my OPT expires before my H-1B is approved?
If your employer files your H-1B petition before your OPT expires and you have a timely filed receipt, you may be eligible for a cap-gap extension that bridges your status through September 30 of the fiscal year. This allows you to continue working legally while USCIS processes the petition. Confirm the specifics with your DSO and your employer's immigration attorney as soon as a petition is filed.