Client Success Manager Jobs for OPT Students
Client Success Manager jobs are well-suited for F-1 OPT students, particularly those with degrees in business, communications, or marketing. Most roles qualify as specialty occupations for OPT purposes. Your 12-month OPT window (29 months with STEM extension if eligible) gives employers a meaningful runway to evaluate sponsorship.
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Get Access To All JobsINTRODUCTION
Essent Group Ltd. (NYSE: ESNT) is a Bermuda-based holding company (collectively with its subsidiaries, "Essent") which serves the housing finance industry by offering private mortgage insurance, reinsurance, risk management products and title insurance and settlement services to mortgage lenders, borrowers, and investors to support homeownership. We are focused on managing risk and dedicated to serving as a strong and fair counterparty. As a company, we bring strong private capital and a commitment to risk management to the mortgage insurance industry.
TITLE: Client Success Manager
LOCATION: Coraopolis, PA (Fully in office)
The Client Success Manager supports Essent Title agents and the Business Development team and primarily works with agents, sales team, sales management, and operations. This position will provide agents with proactive feedback and growth opportunities, solutions to technical issues as well as update Agency Services internal system for required documentation, maintain positive communication and document correspondence within the system.
YOUR ROLE AND RESPONSIBILITIES:
- Work alongside sales team to provide onboarding support, resources, and training to new agents.
- Complete internal set up and documentation for new agents.
- Support sales staff in collection and check-in of application documentation and checklist items.
- Work within case system to respond to and resolve agent issues and inquiries.
- Ensure Agent contact information is set up in appropriate systems for access to Agency products and email communications.
- Collect data, analyze, and report information regularly and on an ad-hoc basis on competitive comparisons, special programs, customer provided volume data and others as assigned.
- Produce actionable reporting and analysis to drive performance as directed.
- Utilize accounting reporting to reconcile and address remittance questions and issues with agents.
- Collaborate with cross-functional teams to resolve issues.
- Support Essent Title agents assigned Region in partnership with Sales Account Manager.
- Collaborate with project teams and key stakeholders to ensure customer needs, customer experience, and the sales team needs are evaluated.
- Provide support for analysis and obtaining sales team feedback.
- Testing systems and reports as needed.
- Perform other duties as assigned.
MINIMUM QUALIFICATIONS:
- Bachelor’s degree and two (2) to three (3) years of directly related experience OR the equivalent combination of education and experience.
- Analytical and research experience required.
- Experience working within a sales environment preferred.
- Ability to communicate effectively with clients in explaining complex scenarios, pushing for resolution and gathering contacts for relationship management.
- Advanced computer skills with all Microsoft Programs, specifically Microsoft Excel.
- Excellent verbal and written communication skills.
- Ability to work productively as part of a team and as an individual contributor.
- Sound analytical & decision-making skills.
- Strong customer service orientation.
Our commitment to your success is enhanced by our competitive salary and comprehensive benefits package including paid time off, medical, dental, vision, 401(k) and disability benefits. We work to maintain a positive environment for our employees, where people can learn and grow with the company.
Essent is an Equal Opportunity Employer.
INTRODUCTION
Essent Group Ltd. (NYSE: ESNT) is a Bermuda-based holding company (collectively with its subsidiaries, "Essent") which serves the housing finance industry by offering private mortgage insurance, reinsurance, risk management products and title insurance and settlement services to mortgage lenders, borrowers, and investors to support homeownership. We are focused on managing risk and dedicated to serving as a strong and fair counterparty. As a company, we bring strong private capital and a commitment to risk management to the mortgage insurance industry.
TITLE: Client Success Manager
LOCATION: Coraopolis, PA (Fully in office)
The Client Success Manager supports Essent Title agents and the Business Development team and primarily works with agents, sales team, sales management, and operations. This position will provide agents with proactive feedback and growth opportunities, solutions to technical issues as well as update Agency Services internal system for required documentation, maintain positive communication and document correspondence within the system.
YOUR ROLE AND RESPONSIBILITIES:
- Work alongside sales team to provide onboarding support, resources, and training to new agents.
- Complete internal set up and documentation for new agents.
- Support sales staff in collection and check-in of application documentation and checklist items.
- Work within case system to respond to and resolve agent issues and inquiries.
- Ensure Agent contact information is set up in appropriate systems for access to Agency products and email communications.
- Collect data, analyze, and report information regularly and on an ad-hoc basis on competitive comparisons, special programs, customer provided volume data and others as assigned.
- Produce actionable reporting and analysis to drive performance as directed.
- Utilize accounting reporting to reconcile and address remittance questions and issues with agents.
- Collaborate with cross-functional teams to resolve issues.
- Support Essent Title agents assigned Region in partnership with Sales Account Manager.
- Collaborate with project teams and key stakeholders to ensure customer needs, customer experience, and the sales team needs are evaluated.
- Provide support for analysis and obtaining sales team feedback.
- Testing systems and reports as needed.
- Perform other duties as assigned.
MINIMUM QUALIFICATIONS:
- Bachelor’s degree and two (2) to three (3) years of directly related experience OR the equivalent combination of education and experience.
- Analytical and research experience required.
- Experience working within a sales environment preferred.
- Ability to communicate effectively with clients in explaining complex scenarios, pushing for resolution and gathering contacts for relationship management.
- Advanced computer skills with all Microsoft Programs, specifically Microsoft Excel.
- Excellent verbal and written communication skills.
- Ability to work productively as part of a team and as an individual contributor.
- Sound analytical & decision-making skills.
- Strong customer service orientation.
Our commitment to your success is enhanced by our competitive salary and comprehensive benefits package including paid time off, medical, dental, vision, 401(k) and disability benefits. We work to maintain a positive environment for our employees, where people can learn and grow with the company.
Essent is an Equal Opportunity Employer.
How to Get Visa Sponsorship as a Client Success Manager
Frame your degree as a specialty qualification
Client Success Manager roles require a bachelor's degree in a specific field to qualify as a specialty occupation. Highlight how your degree in business, communications, or a related discipline directly applies to the technical or analytical demands of the role.
Bring up OPT early, not at the offer stage
Raising your authorization status mid-process wastes everyone's time. Mention your OPT and STEM eligibility in early conversations so employers who won't sponsor self-select out before you invest hours in their interview process.
Quantify your customer impact in applications
Retention rates, NPS improvements, and expansion revenue numbers make your profile concrete. Employers weighing sponsorship costs need to see measurable value. Vague descriptions of relationship management won't make the business case for investing in your visa.
Use your CPT experience as proof of work
If you completed internships in customer success or account management on CPT, reference specific outcomes from those roles. Demonstrated experience in a U.S. work environment reduces perceived hiring risk, which matters when a company is considering long-term sponsorship.
Ask about the sponsorship process, not just willingness
There's a difference between an employer who says they're open to sponsorship and one who has done it before. Ask whether they've filed H-1B petitions previously. Companies with an existing process move faster and with fewer complications than those sponsoring for the first time.
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Get Access To All JobsFrequently Asked Questions
Does a Client Success Manager role qualify as a specialty occupation for OPT?
Most Client Success Manager positions qualify as specialty occupations when the role requires a bachelor's degree in a specific field such as business, communications, or marketing. The key is that the degree requirement must be directly tied to the duties of the job. Roles that accept any bachelor's degree regardless of field can be harder to support as specialty occupations, which matters both for OPT STEM extensions and future H-1B sponsorship.
Can I work as a Client Success Manager on STEM OPT extension?
Yes, if your underlying degree is in a STEM-designated field, you may qualify for a 24-month STEM OPT extension after your initial 12 months. Common STEM degrees that support Client Success roles include information systems, computer science, and data analytics. You'll also need to work for an E-Verify enrolled employer and have a formal training plan on file with your DSO.
How do I find Client Success Manager jobs that are open to OPT students?
Migrate Mate is built specifically for F-1 OPT students and filters jobs by sponsorship openness, so you're not applying blind. Client Success Manager roles at SaaS companies and enterprise tech firms tend to sponsor most consistently. Browsing Migrate Mate by role type lets you focus your time on employers who have an actual track record of sponsoring international candidates.
What should I do if my OPT expires before the H-1B lottery results come in?
If your employer files an H-1B petition on your behalf before your OPT expires, you're typically covered by a cap-gap extension that bridges your status while the lottery is pending. This extension applies to your work authorization as well as your visa status. Your DSO can issue an updated I-20 reflecting the cap-gap period. Stay in close contact with your employer's immigration counsel to make sure the timing is handled correctly.
Is Client Success Manager a common role for H-1B sponsorship?
It's sponsored regularly at larger technology companies, though less consistently than engineering roles. Employers are more likely to sponsor when the candidate has a directly relevant degree, demonstrated impact in prior roles, and a salary offer at or above the prevailing wage for the position. Companies that already have a Client Success team with sponsored employees are your strongest targets, since the internal approval process is already established.
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