OPT Client Success Manager Jobs
Client Success Manager jobs are well-suited for F-1 OPT students, particularly those with degrees in business, communications, or marketing. Most roles qualify as specialty occupations for OPT purposes. Your 12-month OPT window (29 months with STEM extension if eligible) gives employers a meaningful runway to evaluate sponsorship.
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Get Access To All JobsSUMMARY
As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role is right for you if your passion is to help clients embrace a new paradigm for understanding and managing their businesses.
As the primary voice for our clients, the Client Success Manager works closely with all other teams inside Avetta. They will look to your experience and creativity to help them make the best possible decisions for our customers and the company. In the same way, your clients will look to you to help them understand and execute "what's next?" to maximize the value, they see every day with our platform and services.
This role is a hybrid position in our Lehi, Dallas, or Houston office (3 days in office, 2 days work from home).
How you will make an impact:
- Nurture and grow relationships with your client stakeholders, while identifying additional key stakeholders through proactive engagement
- Maintain the client's momentum after launch leveraging critical success factors aligned to the client's journey as increase adoption Avetta platform over time
- Serving as the trusted advisor for clients on use-case, product functionality and applicable program recommendations
- Perform regular review-and-planning sessions (via Success Planning and QBR activities) with client stakeholders to demonstrate value, understand the client's current business situation and objectives, and define next steps in their journey with Avetta
- Proactively ensuring clients understand, have adequate training on, and are utilizing Avetta's products to achieve the maximum benefit
- Provide marketing with referenceable customers, Client Success anecdotes, data-rich trends and observations about changes in our client base and industry
- Work within the Client Success Team to create innovative strategies, services, and processes that drive increased customer adoption, retention, and expansion across all of Avetta's offerings
- Act as the voice of Avetta clients and work cross functionally with internal stakeholders to solve problems and drive potential process and product improvements
- Assist Account Managers with client growth plans and, when necessary, at-risk mitigation
- Own the overall health of each assigned Client Account
- Assist the Client Support Team with difficult and client-specific problem resolution
- Partner with Implementation and Professional Services to support best practice implementations and identify key growth opportunities
- Maintain an attitude of constant improvement and always work to increase efficiency, scalability, and impact
- Use data to help make recommendations and decisions
- Fully document all interactions with clients (Using SFDC, Wrike, etc.)
Your key values and skills:
- You thrive in an environment of ownership & accountability
- You are proactive in your engagement with your clients and peers
- You possess strong communication and collaboration skills
- You are inherently persistent and operate as both a Client and Avetta advocate
- You approach problem solving with a creative mind, empathetic spirit, and scalable mindset
- You are passionate about your vision for client growth and laser focused on what is needed to get them there
Ideal Qualifications:
- Minimum 3+ years in either a customer-facing role with an Enterprise SaaS company or supplier management with a large organization
- Bachelor's Degree or equivalent work experience
- Experience with the Microsoft Office suite, SFDC, CRM tools, and JIRA a plus
- Excellent interpersonal, verbal, and written communication skills
- Highly organized, collaborative, responsive, and proactive
- Past success mastering new, complex technologies, processes, and concepts and training / mentoring others to master them as well
- Strong project management skills, PMP a plus
SUMMARY
As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role is right for you if your passion is to help clients embrace a new paradigm for understanding and managing their businesses.
As the primary voice for our clients, the Client Success Manager works closely with all other teams inside Avetta. They will look to your experience and creativity to help them make the best possible decisions for our customers and the company. In the same way, your clients will look to you to help them understand and execute "what's next?" to maximize the value, they see every day with our platform and services.
This role is a hybrid position in our Lehi, Dallas, or Houston office (3 days in office, 2 days work from home).
How you will make an impact:
- Nurture and grow relationships with your client stakeholders, while identifying additional key stakeholders through proactive engagement
- Maintain the client's momentum after launch leveraging critical success factors aligned to the client's journey as increase adoption Avetta platform over time
- Serving as the trusted advisor for clients on use-case, product functionality and applicable program recommendations
- Perform regular review-and-planning sessions (via Success Planning and QBR activities) with client stakeholders to demonstrate value, understand the client's current business situation and objectives, and define next steps in their journey with Avetta
- Proactively ensuring clients understand, have adequate training on, and are utilizing Avetta's products to achieve the maximum benefit
- Provide marketing with referenceable customers, Client Success anecdotes, data-rich trends and observations about changes in our client base and industry
- Work within the Client Success Team to create innovative strategies, services, and processes that drive increased customer adoption, retention, and expansion across all of Avetta's offerings
- Act as the voice of Avetta clients and work cross functionally with internal stakeholders to solve problems and drive potential process and product improvements
- Assist Account Managers with client growth plans and, when necessary, at-risk mitigation
- Own the overall health of each assigned Client Account
- Assist the Client Support Team with difficult and client-specific problem resolution
- Partner with Implementation and Professional Services to support best practice implementations and identify key growth opportunities
- Maintain an attitude of constant improvement and always work to increase efficiency, scalability, and impact
- Use data to help make recommendations and decisions
- Fully document all interactions with clients (Using SFDC, Wrike, etc.)
Your key values and skills:
- You thrive in an environment of ownership & accountability
- You are proactive in your engagement with your clients and peers
- You possess strong communication and collaboration skills
- You are inherently persistent and operate as both a Client and Avetta advocate
- You approach problem solving with a creative mind, empathetic spirit, and scalable mindset
- You are passionate about your vision for client growth and laser focused on what is needed to get them there
Ideal Qualifications:
- Minimum 3+ years in either a customer-facing role with an Enterprise SaaS company or supplier management with a large organization
- Bachelor's Degree or equivalent work experience
- Experience with the Microsoft Office suite, SFDC, CRM tools, and JIRA a plus
- Excellent interpersonal, verbal, and written communication skills
- Highly organized, collaborative, responsive, and proactive
- Past success mastering new, complex technologies, processes, and concepts and training / mentoring others to master them as well
- Strong project management skills, PMP a plus
See all 82+ OPT Client Success Manager Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a Client Success Manager
Target SaaS and tech companies first
Software and technology companies hire Client Success Managers at high volume and have established H-1B visa sponsorship pipelines. Roles at these companies are more likely to come with a clear path from OPT to long-term work authorization than roles at smaller firms.
Frame your degree as a specialty qualification
Client Success Manager roles require a bachelor's degree in a specific field to qualify as a specialty occupation. Highlight how your degree in business, communications, or a related discipline directly applies to the technical or analytical demands of the role.
Bring up OPT early, not at the offer stage
Raising your authorization status mid-process wastes everyone's time. Mention your OPT and STEM eligibility in early conversations so employers who won't sponsor self-select out before you invest hours in their interview process.
Quantify your customer impact in applications
Retention rates, NPS improvements, and expansion revenue numbers make your profile concrete. Employers weighing sponsorship costs need to see measurable value. Vague descriptions of relationship management won't make the business case for investing in your visa.
Use your CPT experience as proof of work
If you completed internships in customer success or account management on CPT, reference specific outcomes from those roles. Demonstrated experience in a U.S. work environment reduces perceived hiring risk, which matters when a company is considering long-term sponsorship.
Ask about the sponsorship process, not just willingness
There's a difference between an employer who says they're open to sponsorship and one who has done it before. Ask whether they've filed H-1B petitions previously. Companies with an existing process move faster and with fewer complications than those sponsoring for the first time.
Client Success Manager OPT: Frequently Asked Questions
Does a Client Success Manager role qualify as a specialty occupation for OPT?
Most Client Success Manager positions qualify as specialty occupations when the role requires a bachelor's degree in a specific field such as business, communications, or marketing. The key is that the degree requirement must be directly tied to the duties of the job. Roles that accept any bachelor's degree regardless of field can be harder to support as specialty occupations, which matters both for OPT STEM extensions and future H-1B sponsorship.
Can I work as a Client Success Manager on STEM OPT extension?
Yes, if your underlying degree is in a STEM-designated field, you may qualify for a 24-month STEM OPT extension after your initial 12 months. Common STEM degrees that support Client Success roles include information systems, computer science, and data analytics. You'll also need to work for an E-Verify enrolled employer and have a formal training plan on file with your DSO.
How do I find Client Success Manager jobs that are open to OPT students?
Migrate Mate is built specifically for F-1 OPT students and filters jobs by sponsorship openness, so you're not applying blind. Client Success Manager roles at SaaS companies and enterprise tech firms tend to sponsor most consistently. Browsing Migrate Mate by role type lets you focus your time on employers who have an actual track record of sponsoring international candidates.
What should I do if my OPT expires before the H-1B lottery results come in?
If your employer files an H-1B petition on your behalf before your OPT expires, you're typically covered by a cap-gap extension that bridges your status while the lottery is pending. This extension applies to your work authorization as well as your visa status. Your DSO can issue an updated I-20 reflecting the cap-gap period. Stay in close contact with your employer's immigration counsel to make sure the timing is handled correctly.
Is Client Success Manager a common role for H-1B sponsorship?
It's sponsored regularly at larger technology companies, though less consistently than engineering roles. Employers are more likely to sponsor when the candidate has a directly relevant degree, demonstrated impact in prior roles, and a salary offer at or above the prevailing wage for the position. Companies that already have a Client Success team with sponsored employees are your strongest targets, since the internal approval process is already established.