OPT Client Success Manager Jobs
Client Success Manager jobs are well-suited for F-1 OPT students, particularly those with degrees in business, communications, or marketing. Most roles qualify as specialty occupations for OPT purposes. Your 12-month OPT window (29 months with STEM extension if eligible) gives employers a meaningful runway to evaluate sponsorship.
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Get Access To All JobsINTRODUCTION
At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest-growing companies in a truly essential industry. Join us.
ROLE AND RESPONSIBILITIES
The Client Success Manager (US only - Remote) will support clients within the Managed Security Solutions (MSS) business unit. Their job is to articulate complex technical outcomes to technical and non-technical clients in a clear and concise way based on the audience. Client Success Managers are responsible for onboarding all new clients to inform them of what outcomes they can, and just as importantly, cannot expect based on the particular service requested by the client.
A strong command of security operations technical concepts and repeatable processes are required.
The job of the Client Success Manager is to own, develop and support key process indicators to understand client satisfaction. This includes repeatable measurement of client satisfaction KPIs and working across Optiv MSS Technical Teams at the direction of the VCISOs to facilitate operational corrective actions needed to address tactical and systemic client satisfaction issues.
How you'll make an impact
- Briefing new clients on operational execution and expected outcomes
- Technical/tactical discussions on operational activities as they related to cyber threat actor operations
- Provide Technical and Product Support for Managed Services
- Provide Client product knowledge & support to encourage renewals
BASIC QUALIFICATIONS
- Four-year degree in Cyber Security, Computer Science, Information Systems or related degree preferred
- CompTIA Security+ Certification or equivalent cyber security certification Upon Hire preferred
- Knowledgeable with various SIEM tools (Splunk, LogRhythm, QRadar, etc).
- Knowledgeable of MITRE Attack Framework
- Security+, or equivalent cyber security certification
- Current knowledge of client success practices, security threats, solutions, security tools, network technologies & procedures.
- Strong presentation and verbal communication skills.
- A process-oriented individual with strong attention to detail, an appropriate sense of urgency, and strong organizational skills.
- Must possess a high degree of initiative, motivation, and problem-solving skills
- Ability to translate complex technical concepts into business risk and desired outcomes
- Experience with cyber threat actor techniques, tactics, and procedures
- Experience with Client Relationship Management (CRM) software such as Salesforce & ServiceNow.
- Experience working with C-Suite executives, VPs or Directors.
- Ability to build and nurture trusted relationships with clients and internally.
PREFERRED QUALIFICATIONS
What you can expect from Optiv:
- A company committed to our inclusive value through our Employee Resource Groups
- Work/life balance
- Professional training resources
- Creative problem-solving and the ability to tackle unique, complex projects
- Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
- The ability and technology necessary to productively work remotely/from home (where applicable)
EEO Statement
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.
INTRODUCTION
At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest-growing companies in a truly essential industry. Join us.
ROLE AND RESPONSIBILITIES
The Client Success Manager (US only - Remote) will support clients within the Managed Security Solutions (MSS) business unit. Their job is to articulate complex technical outcomes to technical and non-technical clients in a clear and concise way based on the audience. Client Success Managers are responsible for onboarding all new clients to inform them of what outcomes they can, and just as importantly, cannot expect based on the particular service requested by the client.
A strong command of security operations technical concepts and repeatable processes are required.
The job of the Client Success Manager is to own, develop and support key process indicators to understand client satisfaction. This includes repeatable measurement of client satisfaction KPIs and working across Optiv MSS Technical Teams at the direction of the VCISOs to facilitate operational corrective actions needed to address tactical and systemic client satisfaction issues.
How you'll make an impact
- Briefing new clients on operational execution and expected outcomes
- Technical/tactical discussions on operational activities as they related to cyber threat actor operations
- Provide Technical and Product Support for Managed Services
- Provide Client product knowledge & support to encourage renewals
BASIC QUALIFICATIONS
- Four-year degree in Cyber Security, Computer Science, Information Systems or related degree preferred
- CompTIA Security+ Certification or equivalent cyber security certification Upon Hire preferred
- Knowledgeable with various SIEM tools (Splunk, LogRhythm, QRadar, etc).
- Knowledgeable of MITRE Attack Framework
- Security+, or equivalent cyber security certification
- Current knowledge of client success practices, security threats, solutions, security tools, network technologies & procedures.
- Strong presentation and verbal communication skills.
- A process-oriented individual with strong attention to detail, an appropriate sense of urgency, and strong organizational skills.
- Must possess a high degree of initiative, motivation, and problem-solving skills
- Ability to translate complex technical concepts into business risk and desired outcomes
- Experience with cyber threat actor techniques, tactics, and procedures
- Experience with Client Relationship Management (CRM) software such as Salesforce & ServiceNow.
- Experience working with C-Suite executives, VPs or Directors.
- Ability to build and nurture trusted relationships with clients and internally.
PREFERRED QUALIFICATIONS
What you can expect from Optiv:
- A company committed to our inclusive value through our Employee Resource Groups
- Work/life balance
- Professional training resources
- Creative problem-solving and the ability to tackle unique, complex projects
- Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
- The ability and technology necessary to productively work remotely/from home (where applicable)
EEO Statement
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.
See all 158+ OPT Client Success Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Client Success Manager Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Client Success Manager
Target SaaS and tech companies first
Software and technology companies hire Client Success Managers at high volume and have established H-1B visa sponsorship pipelines. Roles at these companies are more likely to come with a clear path from OPT to long-term work authorization than roles at smaller firms.
Frame your degree as a specialty qualification
Client Success Manager roles require a bachelor's degree in a specific field to qualify as a specialty occupation. Highlight how your degree in business, communications, or a related discipline directly applies to the technical or analytical demands of the role.
Bring up OPT early, not at the offer stage
Raising your authorization status mid-process wastes everyone's time. Mention your OPT and STEM eligibility in early conversations so employers who won't sponsor self-select out before you invest hours in their interview process.
Quantify your customer impact in applications
Retention rates, NPS improvements, and expansion revenue numbers make your profile concrete. Employers weighing sponsorship costs need to see measurable value. Vague descriptions of relationship management won't make the business case for investing in your visa.
Use your CPT experience as proof of work
If you completed internships in customer success or account management on CPT, reference specific outcomes from those roles. Demonstrated experience in a U.S. work environment reduces perceived hiring risk, which matters when a company is considering long-term sponsorship.
Ask about the sponsorship process, not just willingness
There's a difference between an employer who says they're open to sponsorship and one who has done it before. Ask whether they've filed H-1B petitions previously. Companies with an existing process move faster and with fewer complications than those sponsoring for the first time.
Client Success Manager OPT: Frequently Asked Questions
Does a Client Success Manager role qualify as a specialty occupation for OPT?
Most Client Success Manager positions qualify as specialty occupations when the role requires a bachelor's degree in a specific field such as business, communications, or marketing. The key is that the degree requirement must be directly tied to the duties of the job. Roles that accept any bachelor's degree regardless of field can be harder to support as specialty occupations, which matters both for OPT STEM extensions and future H-1B sponsorship.
Can I work as a Client Success Manager on STEM OPT extension?
Yes, if your underlying degree is in a STEM-designated field, you may qualify for a 24-month STEM OPT extension after your initial 12 months. Common STEM degrees that support Client Success roles include information systems, computer science, and data analytics. You'll also need to work for an E-Verify enrolled employer and have a formal training plan on file with your DSO.
How do I find Client Success Manager jobs that are open to OPT students?
Migrate Mate is built specifically for F-1 OPT students and filters jobs by sponsorship openness, so you're not applying blind. Client Success Manager roles at SaaS companies and enterprise tech firms tend to sponsor most consistently. Browsing Migrate Mate by role type lets you focus your time on employers who have an actual track record of sponsoring international candidates.
What should I do if my OPT expires before the H-1B lottery results come in?
If your employer files an H-1B petition on your behalf before your OPT expires, you're typically covered by a cap-gap extension that bridges your status while the lottery is pending. This extension applies to your work authorization as well as your visa status. Your DSO can issue an updated I-20 reflecting the cap-gap period. Stay in close contact with your employer's immigration counsel to make sure the timing is handled correctly.
Is Client Success Manager a common role for H-1B sponsorship?
It's sponsored regularly at larger technology companies, though less consistently than engineering roles. Employers are more likely to sponsor when the candidate has a directly relevant degree, demonstrated impact in prior roles, and a salary offer at or above the prevailing wage for the position. Companies that already have a Client Success team with sponsored employees are your strongest targets, since the internal approval process is already established.