OPT Operations Support Specialist Jobs
Operations Support Specialist roles are a strong fit for F-1 OPT students with backgrounds in business, supply chain, or operations management. Most positions qualify as STEM-adjacent or directly STEM-eligible, giving you up to 36 months of work authorization. Employers in logistics, tech, and healthcare actively hire OPT candidates for these roles.
Find OPT Operations Support Specialist JobsOverview
Showing 5 of 1,431+ Operations Support Specialist jobs
See all 1,431+ Operations Support Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Operations Support Specialist roles.
Get Access To All JobsDESCRIPTION
The NA Delivery Service Partner (DSP) Performance Org exists to drive accountability, quality, and safety across Amazon's last mile delivery network. Our mission is to ensure that our Delivery Service Partners consistently raise the bar on customer experience and delivery quality, while actively protecting the health of the network and mitigating risk to Amazon and the communities we serve.
The DFI Performance Ops team serves as the operational backbone for multiple high-impact programs across the Delivery Service Partner and Last Mile organization. We provide these programs with operational support, including case management, high-judgment investigations, data analysis, and process improvement.
As a Performance Ops Specialist II, you will be an individual contributor operating at the intersection of operations, investigations, and cross-functional partnerships. In this role, you will conduct complex, high-judgment investigations and data-driven research that directly inform consequential decisions affecting DSPs and DSP drivers across the network. You will identify systemic process gaps, contribute to SOP development/refinement, and collaborate with Operations and Program Managers to implement scalable, lasting solutions. This requirements of this role demand the ability to manage ambiguity with confidence, balance competing priorities with sound judgment, and operate with a high degree of ownership — making it an ideal opportunity for someone who thrives in a fast-paced, high-stakes environment where their work has direct and visible impact.
Key job responsibilities
-
Executes high-judgment case investigations in accordance with established Standard Operating Procedures (SOPs), leveraging multiple Amazon internal tools to conduct thorough, accurate, and timely decision-making across supported programs.
-
Proactively identifies and escalates recurring issues, pain points, and operational risks to the appropriate stakeholders, ensuring timely resolution and visibility at the right levels of the organization.
-
Prepares and presents operational call-outs, findings, and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
-
Partners with cross-functional stakeholders across the Last Mile organization to operationally support programs that enable DSPs and DSP drivers to perform safely and successfully.
-
Applies broad, strategic thinking across the Last Mile space to develop holistic, scalable solutions that address both immediate operational needs and longer-term program health.
About the team
The Delivery Feedback and Insights (DFI) Performance Ops team is the operational backbone of Amazon's last mile accountability and safety programs. We partner with high-impact programs to deliver expert case management, high-judgment investigations, and data-driven process improvement at scale.
Our team is built on a culture of ownership, continuous improvement, and cross-functional collaboration. We move fast, think big, and hold ourselves to a high bar — because the decisions we make directly affect DSPs, DSP drivers, and the customers they serve. If you thrive in a dynamic environment where your work has real, visible impact, you'll find a home here.
BASIC QUALIFICATIONS
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
- Experience using Salesforce or other CRM tool
PREFERRED QUALIFICATIONS
- Experience with operations, risk, fraud investigations etc.
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience prioritizing and delivering projects on time in a fast-moving environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 16.82 - 28.07 USD hourly
DESCRIPTION
The NA Delivery Service Partner (DSP) Performance Org exists to drive accountability, quality, and safety across Amazon's last mile delivery network. Our mission is to ensure that our Delivery Service Partners consistently raise the bar on customer experience and delivery quality, while actively protecting the health of the network and mitigating risk to Amazon and the communities we serve.
The DFI Performance Ops team serves as the operational backbone for multiple high-impact programs across the Delivery Service Partner and Last Mile organization. We provide these programs with operational support, including case management, high-judgment investigations, data analysis, and process improvement.
As a Performance Ops Specialist II, you will be an individual contributor operating at the intersection of operations, investigations, and cross-functional partnerships. In this role, you will conduct complex, high-judgment investigations and data-driven research that directly inform consequential decisions affecting DSPs and DSP drivers across the network. You will identify systemic process gaps, contribute to SOP development/refinement, and collaborate with Operations and Program Managers to implement scalable, lasting solutions. This requirements of this role demand the ability to manage ambiguity with confidence, balance competing priorities with sound judgment, and operate with a high degree of ownership — making it an ideal opportunity for someone who thrives in a fast-paced, high-stakes environment where their work has direct and visible impact.
Key job responsibilities
-
Executes high-judgment case investigations in accordance with established Standard Operating Procedures (SOPs), leveraging multiple Amazon internal tools to conduct thorough, accurate, and timely decision-making across supported programs.
-
Proactively identifies and escalates recurring issues, pain points, and operational risks to the appropriate stakeholders, ensuring timely resolution and visibility at the right levels of the organization.
-
Prepares and presents operational call-outs, findings, and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
-
Partners with cross-functional stakeholders across the Last Mile organization to operationally support programs that enable DSPs and DSP drivers to perform safely and successfully.
-
Applies broad, strategic thinking across the Last Mile space to develop holistic, scalable solutions that address both immediate operational needs and longer-term program health.
About the team
The Delivery Feedback and Insights (DFI) Performance Ops team is the operational backbone of Amazon's last mile accountability and safety programs. We partner with high-impact programs to deliver expert case management, high-judgment investigations, and data-driven process improvement at scale.
Our team is built on a culture of ownership, continuous improvement, and cross-functional collaboration. We move fast, think big, and hold ourselves to a high bar — because the decisions we make directly affect DSPs, DSP drivers, and the customers they serve. If you thrive in a dynamic environment where your work has real, visible impact, you'll find a home here.
BASIC QUALIFICATIONS
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
- Experience using Salesforce or other CRM tool
PREFERRED QUALIFICATIONS
- Experience with operations, risk, fraud investigations etc.
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience prioritizing and delivering projects on time in a fast-moving environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 16.82 - 28.07 USD hourly
See all 1,431+ OPT Operations Support Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Operations Support Specialist Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as an Operations Support Specialist
Confirm your OPT dates before applying
Operations teams often need someone who can start within two to four weeks. Have your EAD card in hand or your OPT approval notice ready to share so hiring managers know your exact authorization window before scheduling interviews.
Highlight process improvement experience
Operations Support roles value candidates who have streamlined workflows or reduced inefficiencies. Quantify your impact with metrics wherever possible. Specifics like reducing processing time by 20 percent signal operational maturity that recruiters prioritize over general experience.
Target STEM OPT-eligible job postings
If your degree is in a STEM field, focus on roles posted under SOC codes tied to operations research, industrial engineering, or management science. These classifications support a 24-month STEM OPT extension, giving you significantly more runway after initial OPT.
Address OPT proactively in your cover letter
Operations hiring managers are logistics-minded people. Briefly state your authorization type, your current end date, and whether you qualify for a STEM extension. Removing ambiguity early keeps your application moving through the pipeline without unnecessary delays.
Demonstrate systems and tools proficiency
Familiarity with ERP platforms like SAP or Oracle, ticketing systems, or data analysis tools makes you immediately useful. Operations teams rarely have time for lengthy onboarding, so concrete technical skills reduce perceived risk for employers evaluating OPT candidates.
Use Migrate Mate to find OPT-friendly employers
Not every company that posts an Operations Support role will sponsor or accommodate OPT students. Migrate Mate filters jobs by sponsorship history and OPT eligibility so you spend your limited job search time on employers already open to your situation.
Operations Support Specialist OPT: Frequently Asked Questions
Do Operations Support Specialist roles qualify for STEM OPT extension?
It depends on your degree field, not the job title itself. If your degree is in a STEM-designated field such as industrial engineering, operations research, information systems, or applied mathematics, and the role involves applying those skills directly, it can qualify. Your DSO and employer must both agree the role is related to your STEM degree before you file for the 24-month extension.
How do I find Operations Support Specialist jobs that accept OPT students?
Migrate Mate is built specifically for F-1 OPT students and filters Operations Support roles by employer sponsorship history and OPT eligibility. General job boards surface thousands of postings without filtering for work authorization, meaning you can spend weeks applying to roles where OPT is a dealbreaker. Migrate Mate removes that guesswork.
What industries hire Operations Support Specialists on OPT most frequently?
Logistics and supply chain companies, healthcare systems, financial services firms, and technology companies consistently hire for Operations Support roles and have established processes for onboarding OPT employees. These industries tend to have the internal HR infrastructure to handle EAD verification and the compliance requirements that come with hiring international students.
Can I switch employers while on OPT as an Operations Support Specialist?
Yes. OPT is tied to your degree field, not your specific employer. You can change jobs as long as the new role is directly related to your major field of study and you report the change to your DSO within 10 days. You do not need to file new paperwork with USCIS for an employer change during standard OPT, but STEM OPT extension holders must file a new I-983 training plan with the new employer.
What should I include on my resume to appeal to Operations Support employers as an OPT student?
Lead with your authorization status and EAD validity dates near your contact information so recruiters do not have to ask. In your experience section, emphasize workflow documentation, cross-functional coordination, data tracking, and any tools like Excel, Salesforce, or ERP systems you have used. Operations teams value reliability and precision, so concrete outcomes with measurable results carry more weight than broad responsibility descriptions.