OPT Technical Specialist Jobs
Technical Specialist roles sit squarely within OPT's specialty occupation framework, making them a strong fit for F-1 students with degrees in engineering, computer science, or information systems. Most positions qualify for STEM OPT extension, giving you up to three years of authorized work experience in a technically demanding, employer-sponsored role.
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Get Access To All JobsINTRODUCTION
Vivaticket, an industry leader in admission solutions for concert venues, sporting arenas, amusement parks, cultural attractions and much more in locations all around the world is seeking talented individuals for the role of Technical Support Specialist to support our range of ticketing solutions offered to our broad customer base.
ROLE AND RESPONSIBILITIES
The role of the Technical Support Specialist with Vivaticket is to:
- Troubleshoot proprietary POS software issues for both external and internal customers.
- Troubleshoot website and hardware issues for both external and internal customers.
- Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
- Identify, document, and clearly communicate the root cause of an issue to both internal and external customers.
- Ensure issues not requiring a source code change are resolved in a timely fashion.
- Design and execute SQL scripts to identify possible data integrity issues or software bugs.
- Validate Rest and Soap API calls.
- Manage multiple priorities and work independently or as part of a team.
- Participate in after-hours (evening & weekend) on-call rotation.
- Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
- Collaborate and assist with other areas & departments on projects and initiatives.
- Travel to remote locations to provide support, as needed.
- Perform other duties as assigned.
- Ability to lift 50 pounds.
BASIC QUALIFICATIONS
- 2 years of relevant Technical Support Specialist experience (preferred)
- Excellent written and verbal communication skills (required)
- MS Office product suite
- Jira Service Desk (preferred)
- 2 years of SQL (required)
- Back-end ticketing or retail Point of Sale administration (required)
- eCommerce administration (preferred)
- 2 years Soap API experience
- 2 years Rest API experience
- Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows Operating Systems
- Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
- Ability to learn new systems and software in a fast-paced environment.
- Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
- Ability to test the software using regression methods.
PREFERRED QUALIFICATIONS
- Spanish (Preferred)
- Fluent English (Required)
- Willingness to travel: 25% (Preferred)
SCHEDULE
- 8 hour shift
- Monday to Friday
- On call
- Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
PAY
- From $45,000.00 per year
BENEFITS
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education
- Bachelor's (Preferred)
Experience
- Technical support: 1 year (Required)
- SQL: 1 year (Required)
- APIs: 1 year (Required)
APPLICATION QUESTION(S)
- Do you have experience using SQL for data validation or troubleshooting?
- Do you have experience working with APIs (for example, using Postman or reviewing REST requests/responses)?
- Do you have experience working and troubleshooting POS systems?
- Do you have experience in the Ticketed events industry (Ex. Theme parks)?
LOCATION
- Orlando, FL 32819 (Required)
WORK LOCATION
- In person
JOB TYPE
- Full-time
INTRODUCTION
Vivaticket, an industry leader in admission solutions for concert venues, sporting arenas, amusement parks, cultural attractions and much more in locations all around the world is seeking talented individuals for the role of Technical Support Specialist to support our range of ticketing solutions offered to our broad customer base.
ROLE AND RESPONSIBILITIES
The role of the Technical Support Specialist with Vivaticket is to:
- Troubleshoot proprietary POS software issues for both external and internal customers.
- Troubleshoot website and hardware issues for both external and internal customers.
- Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
- Identify, document, and clearly communicate the root cause of an issue to both internal and external customers.
- Ensure issues not requiring a source code change are resolved in a timely fashion.
- Design and execute SQL scripts to identify possible data integrity issues or software bugs.
- Validate Rest and Soap API calls.
- Manage multiple priorities and work independently or as part of a team.
- Participate in after-hours (evening & weekend) on-call rotation.
- Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
- Collaborate and assist with other areas & departments on projects and initiatives.
- Travel to remote locations to provide support, as needed.
- Perform other duties as assigned.
- Ability to lift 50 pounds.
BASIC QUALIFICATIONS
- 2 years of relevant Technical Support Specialist experience (preferred)
- Excellent written and verbal communication skills (required)
- MS Office product suite
- Jira Service Desk (preferred)
- 2 years of SQL (required)
- Back-end ticketing or retail Point of Sale administration (required)
- eCommerce administration (preferred)
- 2 years Soap API experience
- 2 years Rest API experience
- Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows Operating Systems
- Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
- Ability to learn new systems and software in a fast-paced environment.
- Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
- Ability to test the software using regression methods.
PREFERRED QUALIFICATIONS
- Spanish (Preferred)
- Fluent English (Required)
- Willingness to travel: 25% (Preferred)
SCHEDULE
- 8 hour shift
- Monday to Friday
- On call
- Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
PAY
- From $45,000.00 per year
BENEFITS
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education
- Bachelor's (Preferred)
Experience
- Technical support: 1 year (Required)
- SQL: 1 year (Required)
- APIs: 1 year (Required)
APPLICATION QUESTION(S)
- Do you have experience using SQL for data validation or troubleshooting?
- Do you have experience working with APIs (for example, using Postman or reviewing REST requests/responses)?
- Do you have experience working and troubleshooting POS systems?
- Do you have experience in the Ticketed events industry (Ex. Theme parks)?
LOCATION
- Orlando, FL 32819 (Required)
WORK LOCATION
- In person
JOB TYPE
- Full-time
See all 967+ OPT Technical Specialist Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a Technical Specialist
Lead with your technical stack, not just your degree
Hiring managers for Technical Specialist roles scan for specific tools, platforms, and certifications before reading anything else. List your most relevant technical skills prominently at the top of your resume so they clear the screening stage before OPT status even comes up.
Confirm your role qualifies for STEM OPT before you apply
Most Technical Specialist positions fall under CIP codes in engineering or computer science, but the match depends on your specific degree. Verify alignment with your DSO before accepting an offer so you can plan your STEM OPT extension timeline without surprises.
Address your OPT timeline proactively with employers
Bring up your OPT authorization and end date during the offer stage, not after. Employers who understand you have 12 to 36 months of work authorization are far more likely to plan around it than ones who discover it at the last moment.
Target employers with established technical teams
Companies with dedicated IT, engineering, or product infrastructure teams are more familiar with OPT authorization processes. Smaller firms hiring their first technical specialist may need extra time to understand the requirements, which can delay your start date.
Document how your role meets specialty occupation standards
Keep records of your job description, required qualifications, and how they connect to your degree field. If your employer later files for H-1B visa sponsorship, this documentation makes the specialty occupation argument significantly easier to support in the petition.
Build visibility through technical certifications and contributions
Vendor certifications from AWS, Microsoft, or Cisco signal competency that crosses borders and visa categories. Employers who might hesitate on OPT sponsorship often reconsider when a candidate brings credentials that reduce onboarding time and immediately fill a skills gap.
Technical Specialist OPT: Frequently Asked Questions
Do Technical Specialist jobs typically qualify for the STEM OPT extension?
Most do, provided your degree is in a qualifying STEM field such as computer science, electrical engineering, or information systems, and the role itself requires that technical background. The match must be between your specific CIP code and the job duties, not just the job title. Confirm the alignment with your DSO before accepting an offer.
How do I find Technical Specialist roles that are open to OPT candidates?
Most general job boards don't filter by OPT sponsorship willingness, which means a lot of wasted applications. Migrate Mate surfaces Technical Specialist roles from employers who are actively open to hiring F-1 OPT students, so you can focus your energy on opportunities that are actually accessible rather than guessing from the job description.
What should I do if a Technical Specialist job posting says 'must be authorized to work in the U.S. without sponsorship'?
OPT is self-sponsored work authorization, meaning you don't require the employer to file a visa petition to hire you. You're already authorized. It's worth clarifying this distinction with the recruiter, as many employers use that language to screen out H-1B applicants and don't realize it also excludes eligible OPT candidates who need no employer action to start working.
Can I work as a Technical Specialist on OPT if my degree is in a related but not identical field?
Yes, OPT allows you to work in a role that is directly related to your major area of study, which USCIS interprets with some flexibility. A mechanical engineering degree supporting a hardware technical specialist role, for example, would generally qualify. The key is being able to demonstrate a clear and logical connection between your coursework and your job duties.
What happens to my OPT if I switch from one Technical Specialist job to another?
You can change employers on OPT as long as you continue working in a position related to your degree field. There's no petition required from the new employer. If you're on STEM OPT, your new employer must be enrolled in E-Verify, and you'll need to update your training plan with your DSO within 10 days of the change.