Product Design Engineer Jobs in Nebraska

Role: Director of Retail and Design Management

Time Commitment: Full-time | 40 hours per week

Role Purpose

The Director of Retail & Accountability is responsible for leading people, strengthening operational processes, and ensuring consistent performance across the JH Interior Design Team and The Studio by JH. This position has two primary areas of ownership: the leadership and accountability of the Design Team and the operational success of The Studio by JH. The Director ensures that employees have clear expectations, established processes, appropriate resources, and consistent accountability to perform at a high level. This role is focused on people management, operational oversight, and continuous improvement rather than day-to-day design execution or serving as a full-time retail associate.

Core Accountabilities

Own the leadership, management, development, and performance accountability of the JH Design Team and The Studio by JH employees.

• Lead, manage, and hold accountable (LMA) employees through regular one-on-ones, performance reviews, goal setting, and coaching.
• Establish clear expectations, individual responsibilities, and measurable performance standards (KPIs).
• Address performance concerns proactively and ensure consistent follow-through.
• Oversee onboarding, employee training, professional development, and retention.
• Partner with the Director of Design on design-specific skill development and creative growth.
• Foster a high-performing, collaborative, and accountable team culture.
• Provide performance updates, recommendations, and areas of concern to the Vice President in weekly 1:1 meeting.
• Sit on company Leadership Team. Attend weekly L10 meeting and quarterly Strategic Planning Sessions.

Own the overall operational performance of The Studio by JH, ensuring an efficient, organized, financially successful operation that delivers an exceptional customer experience.

• Lead and hold accountable The Studio employees, including staffing, scheduling, training, and performance.
• Develop, maintain, and continuously improve The Studio by JH SOP Playbook. Hold The Studio Team accountable to SOPs and quality standards.
• Oversee daily retail operations, including POS system, inventory accuracy, ordering, fulfillment, vendor coordination, transactions, and loss prevention.
• Manage The Studio's performance against approved budgets, sales goals, and operating plans.
• Ensure the showroom consistently meets established standards for organization, cleanliness, product presentation, and customer service.
• Partner with the Lead Stylist to ensure merchandising execution aligns with the established creative vision.
• Oversee customer service standards and ensure effective follow-up and resolution of customer concerns.
• Ensure leads are appropriately directed toward retail purchases, design consultations, or full-service design projects.
• Collaborate with marketing, events, and leadership teams to support Studio traffic, client engagement, and business growth.

Own the operational effectiveness of the Design Team, ensuring workloads, resources, and workflows support successful project delivery.

• Oversee designer capacity, workload distribution, project assignments, and resource planning.
• Monitor project timelines, milestones, deadlines, and team utilization.
• Ensure accountability for project responsibilities, deliverables, and timely follow-through.
• Ensure accountability for internal and client-facing established SOPs.
• Oversee consistency in project handoffs, ordering procedures, billing workflows, and operational checkpoints.
• Identify and resolve operational bottlenecks affecting team productivity and project execution.
• Coordinate with leadership and other departments to support efficient project delivery.
• Identify process inefficiencies and work with VP to implement improvements that increase accuracy, accountability, and productivity.
• Ensure employees are trained on and consistently following established systems and procedures.

Compensation & Benefits Eligibility:

TBD

General:

This is a two part role. This role will have a large focus on improving and documenting operational processes for The Studio by JH and holding the Design Team accountable to them. On a larger scale, this role will oversee the entire Design team (to include JH & The Studio designers) to make sure the Design Team is performing at the same standard and according to the same processes.

This role is right for you if:

-You are a self-starter and independent.

-You have held a role in management before. (Even better if this experience is retail or design-focused.)

-You are process-oriented and organized.

-You can comfortably lead with assertiveness and authority.

-You can hold people accountable and protect outcomes.

-You are passionate about managing people.

Pay: From $55,300.00 per year

Work Location: In person