Quality Assurance Specialist Jobs in Georgia
Quality Assurance Specialist jobs in Georgia are consistently active, with demand concentrated in manufacturing, logistics, healthcare, and technology sectors and openings at every level from entry-level inspector through senior QA engineer. Atlanta, Savannah, and Augusta anchor most of the hiring, with major employers such as Coca-Cola, Delta Air Lines, and Piedmont Healthcare maintaining steady quality assurance teams across the state. The most in-demand specialties are software quality assurance, food and beverage quality control, and regulated-industry compliance testing. Find a role that fits below and apply directly.
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Showing 5 of 103+ Quality Assurance Specialist jobs
Position open until filled
General Description and Classification Standards
The ATL311 Training and Quality Assurance (QA) Team Lead is responsible for overseeing the daily operations of the Training and QA team within the ATL311 Contact Center. This role leads the development, implementation, and continuous improvement of training programs and quality assurance processes to ensure employees deliver accurate, efficient, and high-quality customer service.
The Team Lead will design and deliver training initiatives, monitor QA performance, and provide coaching and feedback to staff. This position is also responsible for analyzing training and QA data to identify trends, addressing escalated training concerns, and implementing strategies to improve employee performance, knowledge, and overall customer satisfaction.
The ideal candidate is a strong leader with excellent communication skills, a deep understanding of call center operations, and the ability to thrive in a fast-paced, performance-driven environment.
Supervision Received
This position reports directly to the Customer Service Delivery Manager and provides supervision and guidance to the ATL311 Training and Quality Assurance team.
Essential Duties and Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.
- Conduct quality assessments of Call Center Representatives through call monitoring and standardized evaluation tools.
- Lead and facilitate quality calibration sessions to ensure consistency and fairness in scoring.
- Design, develop, implement, and maintain training programs for new hires and existing staff.
- Develop and manage training schedules in alignment with operational needs.
- Monitor QA scoring trends and recommend adjustments to improve effectiveness and accuracy.
- Ensure all training materials are current and reflect updates in processes, systems, and services.
- Provide ongoing coaching and performance feedback based on QA evaluations and training observations.
- Handle escalated training and quality-related concerns in a timely and professional manner.
- Analyze training and QA data to identify trends, gaps, and opportunities for improvement.
- Develop and implement strategies to enhance agent performance and customer satisfaction.
- Lead team meetings to communicate updates, expectations, and address concerns.
- Prepare and present performance reports and insights to leadership.
- Foster a positive, collaborative, and high-performance work environment.
- Stay current on industry trends and best practices in training and quality assurance.
- Partner with Subject Matter Experts (SMEs) and departments to improve processes and ensure training effectiveness.
- Support team members in achieving individual and team performance goals. May perform other duties as assigned.
The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.
Position open until filled
General Description and Classification Standards
The ATL311 Training and Quality Assurance (QA) Team Lead is responsible for overseeing the daily operations of the Training and QA team within the ATL311 Contact Center. This role leads the development, implementation, and continuous improvement of training programs and quality assurance processes to ensure employees deliver accurate, efficient, and high-quality customer service.
The Team Lead will design and deliver training initiatives, monitor QA performance, and provide coaching and feedback to staff. This position is also responsible for analyzing training and QA data to identify trends, addressing escalated training concerns, and implementing strategies to improve employee performance, knowledge, and overall customer satisfaction.
The ideal candidate is a strong leader with excellent communication skills, a deep understanding of call center operations, and the ability to thrive in a fast-paced, performance-driven environment.
Supervision Received
This position reports directly to the Customer Service Delivery Manager and provides supervision and guidance to the ATL311 Training and Quality Assurance team.
Essential Duties and Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.
- Conduct quality assessments of Call Center Representatives through call monitoring and standardized evaluation tools.
- Lead and facilitate quality calibration sessions to ensure consistency and fairness in scoring.
- Design, develop, implement, and maintain training programs for new hires and existing staff.
- Develop and manage training schedules in alignment with operational needs.
- Monitor QA scoring trends and recommend adjustments to improve effectiveness and accuracy.
- Ensure all training materials are current and reflect updates in processes, systems, and services.
- Provide ongoing coaching and performance feedback based on QA evaluations and training observations.
- Handle escalated training and quality-related concerns in a timely and professional manner.
- Analyze training and QA data to identify trends, gaps, and opportunities for improvement.
- Develop and implement strategies to enhance agent performance and customer satisfaction.
- Lead team meetings to communicate updates, expectations, and address concerns.
- Prepare and present performance reports and insights to leadership.
- Foster a positive, collaborative, and high-performance work environment.
- Stay current on industry trends and best practices in training and quality assurance.
- Partner with Subject Matter Experts (SMEs) and departments to improve processes and ensure training effectiveness.
- Support team members in achieving individual and team performance goals. May perform other duties as assigned.
The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.
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Find JobsQuality Assurance Specialist Jobs by City in Georgia
Where Georgia roles are concentrated, by current openings.
Quality Assurance Specialist Job Market in Georgia
A snapshot from current Georgia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
- Automotive
- Construction & Real Estate
- Food & Beverage
- Medical Devices
What Georgia Employers Look For
The qualifications that appear most often in quality assurance specialist jobs across Georgia.
- Bachelor's degree in engineering, science, business, or a related field required
- Demonstrated experience with quality management systems such as ISO 9001 or AS9100
- Proficiency in quality tools including FMEA, root cause analysis, and statistical process control
- Experience with documentation control, audit preparation, and corrective action processes
- Familiarity with regulated-industry standards such as FDA, GMP, or aerospace requirements
- Strong written communication skills for producing detailed quality reports and non-conformance records
Quality Assurance Specialist Jobs in Georgia: Frequently Asked Questions
How do you become a quality assurance specialist in Georgia?
Most quality assurance specialist roles in Georgia require a bachelor's degree in a relevant field such as engineering, life sciences, or business, and there is no state-issued license specifically for the title. Employers in regulated industries such as food manufacturing, medical devices, and aerospace typically expect familiarity with ISO, FDA, or AS9100 standards. Earning a Certified Quality Technician or Certified Quality Engineer credential through the American Society for Quality strengthens candidacy considerably in Georgia's manufacturing and logistics markets.
Which companies hire quality assurance specialists in Georgia?
Employers hiring quality assurance specialists in Georgia right now include Food Lion, The Home Depot, and Gaylor Electric, based on current listings on Migrate Mate as of September 2026. Georgia's broad mix of food and beverage manufacturing, aerospace, healthcare systems, and technology firms means quality assurance specialists are recruited across a wide range of industries statewide.
Which Georgia cities have the most quality assurance specialist jobs?
Atlanta, Alpharetta, and Albany have the most quality assurance specialist openings in Georgia. Atlanta's concentration of corporate headquarters, technology companies, and large healthcare systems drives the majority of postings, while Savannah's expanding port-adjacent logistics and manufacturing sector and Augusta's healthcare and government contracting base generate consistent demand outside the metro.
Are there remote quality assurance specialist jobs in Georgia?
Yes, and they are increasingly common for the analytical and software-focused side of the field. About 31% of quality assurance specialist openings tied to Georgia are remote or hybrid as of September 2026, reflecting growth in software QA and compliance documentation roles. Hands-on inspection, lab testing, and manufacturing floor roles remain almost entirely on-site.
How can I get hired as a quality assurance specialist in Georgia with little or no experience?
The most realistic entry path is applying for quality control technician or quality inspector roles at Georgia's manufacturing and food production facilities, which regularly hire candidates with an associate degree or relevant coursework and provide on-the-job training. Large employers in the Savannah industrial corridor and metro Atlanta logistics hubs run structured new-hire programs for these entry-level positions. Earning an ASQ Certified Quality Technician credential before applying gives candidates a clear edge, and moving laterally from adjacent roles such as production associate or lab technician is a well-established route into the field.
Where can I find and apply to quality assurance specialist jobs in Georgia?
You can find and apply to quality assurance specialist jobs in Georgia on Migrate Mate, which lists current openings across the state. Search the listings for roles that match your background and apply directly to the ones that fit.
See All 103+ Quality Assurance Specialist Jobs in Georgia
Find roles in Georgia that match your experience and apply in just a few clicks.
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