Quality Assurance Specialist Jobs in New York
Quality Assurance Specialist jobs in New York are consistently active, with strong demand across pharmaceuticals, financial services, food and beverage manufacturing, and medical devices at every level from entry-level associate to senior QA lead. New York City, Buffalo, and Albany anchor most of the hiring, where established employers like Pfizer, Regeneron, and JPMorgan Chase maintain large quality and compliance teams. The most in-demand specialties are FDA-regulated manufacturing compliance, software quality assurance, and financial services audit readiness. Find a role that fits below and apply directly.
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Showing 5 of 115+ Quality Assurance Specialist jobs
Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.
Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City's Rockefeller Center, São Paulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt’s OpernTurm and TaunusTurm.
Summary of the Position:
The Manager, Quality Assurance & Client Experience is an individual contributor responsible for field-based quality assurance, client experience, corrective-action follow-through, and continuous improvement across assigned commercial cleaning accounts. Reporting to the Director, Operational Excellence, Client Experience, & Strategy, the Manager partners with Account Management, Operations, supervisors, union cleaning personnel, and Human Resources to identify root causes and support timely, sustainable solutions.
Key Responsibilities:
Quality Assurance & Inspections
- Conduct scheduled, random, and follow-up inspections across assigned accounts using standardized tools and scoring methods.
- Evaluate cleaning quality, contractual requirements, staffing execution, supervisory effectiveness, and adherence to operating standards.
- Document deficiencies with clear facts, locations, recommended actions, owners, and deadlines; track issues through verified resolution.
- Identify recurring deficiencies and provide field intelligence to the Director and operational leadership.
Client Experience & Complaint Resolution
- Investigate significant, recurring, or unresolved complaints and conduct immediate field reviews when needed.
- Meet with clients as appropriate to understand concerns, assess conditions, communicate follow-through, and help sustain their confidence in our services.
- Coordinate with Account Management and Operations on corrective actions, client updates, and account-stabilization plans.
- Escalate material client concerns, safety issues, and potential account risks promptly to the Director.
Accountability, Coaching & Improvement
- Maintain visibility into open deficiencies, complaints, and commitments; follow up with responsible parties and verify completion.
- Observe and document cleaning and supervisory performance objectively; recommend coaching, retraining, increased supervision, or other corrective measures.
- Identify training needs and provide or coordinate practical field-based coaching on cleaning standards, quality expectations, documentation, and client service.
- Recommend practical improvements to methods, workflows, staffing deployment, supervision, equipment, supplies, scheduling, and procedures.
- Support implementation of initiatives developed by the Director and operational leadership and share successful practices across accounts.
Client Retention, Reporting & Growth Support
- Participate in account reviews, client meetings, new-account startups, and transitions when requested.
- Identify service risks and client requests that may represent additional-service opportunities; communicate them to the Director and Account Management.
- Provide regular reporting on inspection results, quality trends, complaints, repeat deficiencies, corrective actions, coaching, at-risk accounts, and improvement opportunities.
- Escalate overdue or ineffective corrective actions and significant operational risks immediately.
Key Performance Indicators
- Inspection quality and completion; improvement in inspection scores; reduction in repeat deficiencies; complaint response and resolution; corrective-action closure and effectiveness; client satisfaction; coaching effectiveness; account stabilization; quality of documentation; and identification of operational risks and additional-service opportunities.
Skills & Qualifications:
A visible, hands-on field professional who listens to clients, documents facts, identifies root causes, drives follow-through, and verifies improvement with sound judgment and a consistent commitment to service quality.
10+ years of experience in commercial cleaning, janitorial services, facilities management, property services, or another service-intensive operating environment.- Experience conducting quality inspections, managing service quality, or supporting operational improvement; commercial cleaning knowledge strongly preferred.
- Experience working with unionized employees, preferably in a 32BJ or similar collective-bargaining environment.
- Strong observational, investigative, organizational, written, and verbal communication skills.
- Ability to build productive relationships with clients, cleaning personnel, supervisors, Account Managers, and operational leaders.
- Proficiency with Microsoft Office Suite and inspection, reporting, and performance-tracking software.
- Comfort using inspection, reporting, and performance-tracking technology and conducting inspections during and after service hours, including evenings or other off-hours as needed.
- Demonstrated ability to leverage emerging technologies, including artificial intelligence, automation, and data-driven tools, to improve efficiency, enhance decision-making, and drive innovation.
Onsite presence is required for this position, and the typical shift will be 2:00-10:00 pm ET with flexibility required.
The base compensation range for this role is $130,000 to $160,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.
This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is specific to members of Tishman Speyer’s team, as we have considered factors specific to this geography.
Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.
We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regard to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.
#TishmanSpeyer
#LI-LM1
Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Disability Assistance - Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to RecruitingAccommodations@tishmanspeyer.com
Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.
Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City's Rockefeller Center, São Paulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt’s OpernTurm and TaunusTurm.
Summary of the Position:
The Manager, Quality Assurance & Client Experience is an individual contributor responsible for field-based quality assurance, client experience, corrective-action follow-through, and continuous improvement across assigned commercial cleaning accounts. Reporting to the Director, Operational Excellence, Client Experience, & Strategy, the Manager partners with Account Management, Operations, supervisors, union cleaning personnel, and Human Resources to identify root causes and support timely, sustainable solutions.
Key Responsibilities:
Quality Assurance & Inspections
- Conduct scheduled, random, and follow-up inspections across assigned accounts using standardized tools and scoring methods.
- Evaluate cleaning quality, contractual requirements, staffing execution, supervisory effectiveness, and adherence to operating standards.
- Document deficiencies with clear facts, locations, recommended actions, owners, and deadlines; track issues through verified resolution.
- Identify recurring deficiencies and provide field intelligence to the Director and operational leadership.
Client Experience & Complaint Resolution
- Investigate significant, recurring, or unresolved complaints and conduct immediate field reviews when needed.
- Meet with clients as appropriate to understand concerns, assess conditions, communicate follow-through, and help sustain their confidence in our services.
- Coordinate with Account Management and Operations on corrective actions, client updates, and account-stabilization plans.
- Escalate material client concerns, safety issues, and potential account risks promptly to the Director.
Accountability, Coaching & Improvement
- Maintain visibility into open deficiencies, complaints, and commitments; follow up with responsible parties and verify completion.
- Observe and document cleaning and supervisory performance objectively; recommend coaching, retraining, increased supervision, or other corrective measures.
- Identify training needs and provide or coordinate practical field-based coaching on cleaning standards, quality expectations, documentation, and client service.
- Recommend practical improvements to methods, workflows, staffing deployment, supervision, equipment, supplies, scheduling, and procedures.
- Support implementation of initiatives developed by the Director and operational leadership and share successful practices across accounts.
Client Retention, Reporting & Growth Support
- Participate in account reviews, client meetings, new-account startups, and transitions when requested.
- Identify service risks and client requests that may represent additional-service opportunities; communicate them to the Director and Account Management.
- Provide regular reporting on inspection results, quality trends, complaints, repeat deficiencies, corrective actions, coaching, at-risk accounts, and improvement opportunities.
- Escalate overdue or ineffective corrective actions and significant operational risks immediately.
Key Performance Indicators
- Inspection quality and completion; improvement in inspection scores; reduction in repeat deficiencies; complaint response and resolution; corrective-action closure and effectiveness; client satisfaction; coaching effectiveness; account stabilization; quality of documentation; and identification of operational risks and additional-service opportunities.
Skills & Qualifications:
A visible, hands-on field professional who listens to clients, documents facts, identifies root causes, drives follow-through, and verifies improvement with sound judgment and a consistent commitment to service quality.
10+ years of experience in commercial cleaning, janitorial services, facilities management, property services, or another service-intensive operating environment.- Experience conducting quality inspections, managing service quality, or supporting operational improvement; commercial cleaning knowledge strongly preferred.
- Experience working with unionized employees, preferably in a 32BJ or similar collective-bargaining environment.
- Strong observational, investigative, organizational, written, and verbal communication skills.
- Ability to build productive relationships with clients, cleaning personnel, supervisors, Account Managers, and operational leaders.
- Proficiency with Microsoft Office Suite and inspection, reporting, and performance-tracking software.
- Comfort using inspection, reporting, and performance-tracking technology and conducting inspections during and after service hours, including evenings or other off-hours as needed.
- Demonstrated ability to leverage emerging technologies, including artificial intelligence, automation, and data-driven tools, to improve efficiency, enhance decision-making, and drive innovation.
Onsite presence is required for this position, and the typical shift will be 2:00-10:00 pm ET with flexibility required.
The base compensation range for this role is $130,000 to $160,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.
This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is specific to members of Tishman Speyer’s team, as we have considered factors specific to this geography.
Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.
We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regard to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.
#TishmanSpeyer
#LI-LM1
Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Disability Assistance - Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to RecruitingAccommodations@tishmanspeyer.com
See All 115+ Quality Assurance Specialist Jobs in New York
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Where New York roles are concentrated, by current openings.
Quality Assurance Specialist Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Biotechnology & Pharmaceuticals
- Technology & Software
- Consulting & Professional Services
- Retail
- Consumer Goods
What New York Employers Look For
The qualifications that appear most often in quality assurance specialist jobs across New York.
- Bachelor's degree in life sciences, engineering, chemistry, or a related technical field
- Hands-on experience with quality management systems such as ISO 9001 or 21 CFR Part 211
- Familiarity with FDA regulatory requirements and GMP or GxP compliance standards
- Proficiency with quality tools including CAPA, root cause analysis, and deviation reporting
- Experience writing and reviewing SOPs, validation protocols, or audit documentation
- Strong attention to detail with demonstrated ability to manage multiple compliance projects
Quality Assurance Specialist Jobs in New York: Frequently Asked Questions
How do you become a quality assurance specialist in New York?
Most quality assurance specialist roles in New York require a bachelor's degree in a relevant technical field such as biology, chemistry, engineering, or information technology. New York does not issue a state-specific license for the role, but employers in regulated industries, particularly pharmaceuticals and medical devices, expect familiarity with FDA standards and often prefer candidates holding certifications like ASQ's Certified Quality Auditor or Certified Quality Engineer. Building experience through lab, manufacturing, or compliance internships at New York's large life sciences or financial firms strengthens your candidacy considerably.
Which companies hire quality assurance specialists in New York?
Employers hiring quality assurance specialists in New York right now include Saputo, NTT DATA, and Moog, based on current listings on Migrate Mate as of September 2026. New York's concentration of pharmaceutical manufacturers, financial institutions, and food producers means hiring activity is spread across both the metro area and upstate manufacturing corridors.
Which New York cities have the most quality assurance specialist jobs?
New York, Albany, and Buffalo have the most quality assurance specialist openings in New York. New York City dominates because of its dense financial services, healthcare, and technology sectors, while Buffalo and Albany see consistent demand from upstate pharmaceutical plants, food manufacturers, and state agency contractors that require dedicated quality and compliance staff.
Are there remote quality assurance specialist jobs in New York?
Yes, and they're more common than in many technical roles. About 29% of quality assurance specialist openings tied to New York are remote or hybrid as of September 2026, reflecting how much of the work involves documentation, auditing, and systems review rather than physical inspection. The most remote-friendly sub-areas are software QA, compliance documentation, and audit coordination, while roles in manufacturing or laboratory settings almost always require on-site presence.
How can I get hired as a quality assurance specialist in New York with little or no experience?
The most realistic entry path is a QA associate or quality technician role at a New York pharmaceutical manufacturer, food producer, or contract testing lab, where employers regularly hire candidates with a relevant degree and train them on site-specific systems. Companies like Pfizer and Regeneron run structured new-graduate and early-career programs in their New York facilities. Adjacent roles in laboratory operations, regulatory affairs coordination, or production supervision also open the door. Earning an ASQ entry-level certification before applying signals commitment and gives you a measurable edge over candidates with similar backgrounds.
Where can I find and apply to quality assurance specialist jobs in New York?
You can find and apply to quality assurance specialist jobs in New York on Migrate Mate, which lists current openings across New York City, Buffalo, Albany, and other locations throughout the state. Search the listings, find roles that fit your background and target industry, and apply directly to the employers posting them.
See All 115+ Quality Assurance Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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