Remote Customer Business Manager Jobs
Remote customer business manager jobs are open across the U.S. at remote-first firms and distributed teams in sectors like consumer goods, software, and retail. Employers hiring remotely right now include Connection, Canon Medical Systems, and Vertage. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 27+ Remote Customer Business Manager jobs
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
About the team
Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.
At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development. If you are motivated, quick to adapt, and excited about contributing to a team that helps businesses operate more efficiently, we encourage you to apply and bring your unique talents to Rippling.
What you will do
- Become a product expert - Develop and maintain a deep understanding of scheduling and time attendance products, supporting shift-based workplaces. Provide accurate information and assistance to both customers and colleagues
- Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment
- Provide personalized and professional support by responding promptly to external customers via chat, email, and video conferencing to resolve basic to complex inquiries.
- Resolve product or service issues by understanding the customer's issue, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
- Proactively communicate and collaborate via Slack and other company channels, with our distributed team to provide consistent and reliable support.
- Respond to customer reviews on various App Review platforms.
- Successfully utilize resources available to assist customers, including Confluence, Jira, Salesforce, HubSpot, Slack, Help Center, etc, and properly document details from interactions.
- Assist internal customers and peers with product and process questions via Slack.
- Troubleshoot and report new or possible product defects in collaboration with Senior Support Specialists.
- Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
- Exercise sound judgement in ambiguous situations with limited information.
- Bring energy, optimism, and professionalism to internal and external customer interactions.
- Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.
What you will have
- Bachelor's degree
- 1-4 years of customer support experience in a SaaS business
- Demonstrated experience in problem-solving, troubleshooting a SaaS product, with attention to detail.
- Curiosity, resourcefulness, and dependability - getting joy from going above and beyond to make customers successful.
- Time management skills and ability to prioritize
- Excellent communication skills, both written and verbal (in English)
- The ability to work remotely between the hours of 7:00AM-7:00 PM CST
- Able to reliably work scheduled shifts including some weekends and holidays.
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive hourly rate + bonus + benefits. The compensation for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
Base Pay:
$22.19-$23.49 per hour
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
About the team
Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.
At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development. If you are motivated, quick to adapt, and excited about contributing to a team that helps businesses operate more efficiently, we encourage you to apply and bring your unique talents to Rippling.
What you will do
- Become a product expert - Develop and maintain a deep understanding of scheduling and time attendance products, supporting shift-based workplaces. Provide accurate information and assistance to both customers and colleagues
- Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment
- Provide personalized and professional support by responding promptly to external customers via chat, email, and video conferencing to resolve basic to complex inquiries.
- Resolve product or service issues by understanding the customer's issue, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
- Proactively communicate and collaborate via Slack and other company channels, with our distributed team to provide consistent and reliable support.
- Respond to customer reviews on various App Review platforms.
- Successfully utilize resources available to assist customers, including Confluence, Jira, Salesforce, HubSpot, Slack, Help Center, etc, and properly document details from interactions.
- Assist internal customers and peers with product and process questions via Slack.
- Troubleshoot and report new or possible product defects in collaboration with Senior Support Specialists.
- Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
- Exercise sound judgement in ambiguous situations with limited information.
- Bring energy, optimism, and professionalism to internal and external customer interactions.
- Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.
What you will have
- Bachelor's degree
- 1-4 years of customer support experience in a SaaS business
- Demonstrated experience in problem-solving, troubleshooting a SaaS product, with attention to detail.
- Curiosity, resourcefulness, and dependability - getting joy from going above and beyond to make customers successful.
- Time management skills and ability to prioritize
- Excellent communication skills, both written and verbal (in English)
- The ability to work remotely between the hours of 7:00AM-7:00 PM CST
- Able to reliably work scheduled shifts including some weekends and holidays.
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive hourly rate + bonus + benefits. The compensation for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
Base Pay:
$22.19-$23.49 per hour
See All 27 Remote Customer Business Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Customer Business Manager Job Market
Who's Hiring
Top Industries Hiring
- Electronics & Hardware
What Employers Look For
The qualifications that appear most often in remote customer business manager jobs.
- Bachelor's degree in business, marketing, or a related field
- Demonstrated experience managing key retail or wholesale accounts
- Proficiency with syndicated data tools such as Nielsen or Circana
- Experience building and presenting joint business plans to buyers
- Strong command of trade promotion management and ROI analysis
- Ability to collaborate cross-functionally with supply chain, finance, and marketing teams
Tips for Your Remote Customer Business Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer business manager openings from across the U.S. in one place. Search the current roles, find the ones that match your background and sector, and apply directly before postings close.
Prove you can manage accounts remotely
Remote employers want evidence you've handled retailer or partner relationships without daily in-person contact. Call out specific results, like volume growth or joint business plan outcomes, that you drove through written communication and virtual meetings.
Sharpen your async communication for remote interviews
Remote customer business manager roles rely on Slack, email, and shared documents to align with internal teams and retail partners. Practice writing crisp, action-oriented updates and use your cover letter to demonstrate that clarity before the first interview.
Signal fluency with remote collaboration tools
Mention tools like Salesforce, Teams, Zoom, and shared forecasting platforms in your resume and interviews. Distributed teams hire customer business managers who can run a business review or category planning session entirely through digital channels.
Remote Customer Business Manager Jobs: Frequently Asked Questions
How do I get a remote customer business manager job?
Target companies with distributed sales or account teams, since those organizations already have the infrastructure for remote customer business management. Remote employers screen for self-direction, strong written communication, and comfort with async workflows. Demonstrating a history of managing accounts or retailer relationships without daily in-person oversight gives you a clear edge over candidates without remote work experience.
Which companies hire remote customer business managers?
Employers currently hiring remote customer business managers include Connection, Canon Medical Systems, and Vertage, per current remote listings on Migrate Mate as of November 2026. Remote-first consumer goods companies, distributed SaaS firms, and national retail-facing organizations are the most consistent sources of these openings.
Can you get a remote customer business manager job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to manage accounts and relationships independently from day one. Consumer goods startups and smaller distributed teams are more open to junior candidates. Showing results from internships, freelance account work, or category analysis projects can substitute for formal experience when you're applying remotely.
Do you need a degree for remote customer business manager jobs?
Not always, though many employers in consumer goods and retail prefer a bachelor's degree in business or a related field. Remote hiring managers weigh demonstrated results, familiarity with joint business planning, and the ability to manage retailer relationships without in-person support just as heavily as academic credentials.
Which industries hire the most remote customer business managers?
The sectors hiring the most remote customer business managers are Electronics & Hardware, based on current remote listings on Migrate Mate as of November 2026. These industries rely on distributed account teams to manage retailer and partner relationships across large geographic territories.
See All 27 Remote Customer Business Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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