Customer Business Manager Jobs
Customer Business Manager jobs are open across consumer goods, retail, food and beverage, and pharmaceutical industries, at every level from associate to senior and director, with specializations in key account management, trade marketing, and category development. See the openings below and apply to the ones that match your experience.
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The Customer Success Associate (CSA) - Account Manager is a member of the Account Services Department within CT's Business Licensing (BL) Team.
In this role, you will build upon your foundational customer service and account management skills to support clients with licensing renewals and throughout their lifecycle. You will serve as a trusted resource, proactively managing client relationships, ensuring customer satisfaction, and coordinating the successful delivery of Business Licensing services.
The CSA - Account Manager serves as the primary point of contact for assigned clients, overseeing both the client relationship and the fulfillment of Business Licensing work. This role requires strong multi-tasking abilities, professional communication, organization, problem-solving, and project management skills to ensure clients receive timely, accurate, and exceptional service.
Responsibilities:
- Manage a portfolio of approximately 5 to 150 clients, depending on communication needs and workload volume.
- Build, maintain, and strengthen client relationships through proactive communication and ongoing support.
- Serve as the primary point of contact for client inquiries, requests, and escalations.
- Receive and coordinate new orders and project requests, partnering with internal teams to ensure accurate setup and execution.
- Provide regular updates and guidance regarding renewals, pending projects, and licensing activities.
- Professionally manage a high volume of inbound communications, including approximately 50-75+ emails per day.
- Schedule and lead client meetings to discuss project status, priorities, and business needs, as appropriate.
- Ensure the accuracy and integrity of client records, licensing information, and related documentation.
- Collaborate with internal teams, government agencies, and external stakeholders to resolve licensing challenges and remove barriers to compliance.
- Anticipate customer needs, identify opportunities to expand services, and support business growth through upselling and cross-selling activities.
- Contribute to a collaborative, team-oriented environment while managing multiple priorities and deadlines.
Other Duties
- Perform other duties as assigned.
Qualifications:
Education
- Bachelor's degree preferred, or an equivalent combination of education and relevant experience.
Experience
- 1 to 2 years of customer service, account management, licensing, compliance, or related experience required.
Knowledge, Skills, and Abilities
- Exceptional interpersonal and relationship-building skills with the ability to communicate effectively with clients, government agencies, partners, and colleagues.
- Strong customer service mindset with a commitment to delivering a positive client experience.
- Ability to handle sensitive information with professionalism, discretion, and sound judgment.
- Adaptability and willingness to learn in a dynamic regulatory and compliance environment.
- Strong organizational, time management, and project coordination skills.
- Ability to work independently while balancing multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills.
- High attention to detail with a strong focus on accuracy and quality.
- Proficiency with Microsoft Office Suite, Adobe Acrobat, and other business applications.
- Proven problem-solving skills and the ability to navigate complex situations effectively.
- Positive, resilient attitude with the ability to approach challenges as opportunities.
- Strong collaboration skills and the ability to work effectively across departments and teams.
- Ability to identify client needs and recommend appropriate solutions and services.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
This role is eligible for Bonus.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
The Customer Success Associate (CSA) - Account Manager is a member of the Account Services Department within CT's Business Licensing (BL) Team.
In this role, you will build upon your foundational customer service and account management skills to support clients with licensing renewals and throughout their lifecycle. You will serve as a trusted resource, proactively managing client relationships, ensuring customer satisfaction, and coordinating the successful delivery of Business Licensing services.
The CSA - Account Manager serves as the primary point of contact for assigned clients, overseeing both the client relationship and the fulfillment of Business Licensing work. This role requires strong multi-tasking abilities, professional communication, organization, problem-solving, and project management skills to ensure clients receive timely, accurate, and exceptional service.
Responsibilities:
- Manage a portfolio of approximately 5 to 150 clients, depending on communication needs and workload volume.
- Build, maintain, and strengthen client relationships through proactive communication and ongoing support.
- Serve as the primary point of contact for client inquiries, requests, and escalations.
- Receive and coordinate new orders and project requests, partnering with internal teams to ensure accurate setup and execution.
- Provide regular updates and guidance regarding renewals, pending projects, and licensing activities.
- Professionally manage a high volume of inbound communications, including approximately 50-75+ emails per day.
- Schedule and lead client meetings to discuss project status, priorities, and business needs, as appropriate.
- Ensure the accuracy and integrity of client records, licensing information, and related documentation.
- Collaborate with internal teams, government agencies, and external stakeholders to resolve licensing challenges and remove barriers to compliance.
- Anticipate customer needs, identify opportunities to expand services, and support business growth through upselling and cross-selling activities.
- Contribute to a collaborative, team-oriented environment while managing multiple priorities and deadlines.
Other Duties
- Perform other duties as assigned.
Qualifications:
Education
- Bachelor's degree preferred, or an equivalent combination of education and relevant experience.
Experience
- 1 to 2 years of customer service, account management, licensing, compliance, or related experience required.
Knowledge, Skills, and Abilities
- Exceptional interpersonal and relationship-building skills with the ability to communicate effectively with clients, government agencies, partners, and colleagues.
- Strong customer service mindset with a commitment to delivering a positive client experience.
- Ability to handle sensitive information with professionalism, discretion, and sound judgment.
- Adaptability and willingness to learn in a dynamic regulatory and compliance environment.
- Strong organizational, time management, and project coordination skills.
- Ability to work independently while balancing multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills.
- High attention to detail with a strong focus on accuracy and quality.
- Proficiency with Microsoft Office Suite, Adobe Acrobat, and other business applications.
- Proven problem-solving skills and the ability to navigate complex situations effectively.
- Positive, resilient attitude with the ability to approach challenges as opportunities.
- Strong collaboration skills and the ability to work effectively across departments and teams.
- Ability to identify client needs and recommend appropriate solutions and services.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
This role is eligible for Bonus.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
Customer Business Manager Jobs by Experience Level
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Find JobsCustomer Business Manager Job Market
Who's Hiring
- Amazon19
- Lockheed Martin11
- Google5
- Lam Research5
- Connection4
Top Industries Hiring
- Technology & Software
- Electronics & Hardware
- Retail
- Insurance
- Food & Beverage
What Employers Look For
The qualifications that appear most often in customer business manager jobs.
- Bachelor's degree in business, marketing, or a related field
- Demonstrated experience managing key retail or wholesale accounts
- Proficiency with syndicated data tools such as Nielsen or Circana
- Experience building and presenting joint business plans to buyers
- Strong command of trade promotion management and ROI analysis
- Ability to collaborate cross-functionally with supply chain, finance, and marketing teams
Tips for Your Customer Business Manager Job Search
Quantify your account portfolio impact
Hiring managers for customer business manager roles want to see revenue grown, distribution points added, or shelf space won, not just accounts managed. Pull actual figures from your past roles and lead every bullet with outcomes, not activities.
Target postings by channel type
Customer business manager openings differ sharply between mass retail, club, e-commerce, and foodservice channels. Filter your search by channel or retailer type so your application materials can speak directly to that buyer relationship before the interview.
Apply early to roles that fit
Migrate Mate lists customer business manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Align your resume to trade spend language
Job descriptions for these roles often use terms like promotional funding, scan-backs, or co-op spend. If you have handled any of these, use the exact terminology on your resume so it clears applicant tracking systems and reads as fluent to a category or sales hiring team.
Prepare a joint business plan example
Many customer business manager interviews ask you to walk through a real joint business plan you built or contributed to. Prepare a concise story covering the customer's objective, the plan you proposed, the investment required, and the result it delivered.
Negotiate total compensation, not just base
Customer business manager offers frequently include a sales incentive component tied to volume or distribution goals. Before accepting, clarify how the incentive is calculated, what the realistic payout range has been historically, and whether quota is set before or after you join.
Customer Business Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer business managers?
Amazon, Lockheed Martin, and Google are hiring the most customer business managers right now, with openings concentrated in California, Texas, and Washington, based on current listings on Migrate Mate as of November 2026. Consumer packaged goods manufacturers and food and beverage companies tend to post the highest volume of these roles year-round.
How many customer business manager jobs are remote?
About 76% of customer business manager openings are fully remote or hybrid as of November 2026, with remote arrangements more common in e-commerce account management and national accounts than in field-based retail or foodservice roles that require regular buyer visits or in-store work.
How do you become a customer business manager?
Most customer business managers start in sales, category management, or trade marketing roles and build toward the position over several years. You typically need a bachelor's degree in business or a related field, hands-on experience managing retail or wholesale accounts, and demonstrated ability to develop and execute a joint business plan. Building fluency with syndicated data platforms and trade spend analysis accelerates the path considerably.
Can you get a customer business manager job with little experience?
Entry-level customer business manager roles do exist, usually titled associate customer business manager, and they favor candidates who have done internships in sales, merchandising, or category management. Highlighting any experience with buyer-facing presentations, promotional planning, or retail execution, even from an internship, closes the gap more effectively than emphasizing academics alone.
What does the customer business manager interview process look like?
The process typically starts with a recruiter screen, followed by a hiring manager interview focused on your account management experience and commercial acumen. A case study or presentation round is common, where you are asked to build or critique a joint business plan or respond to a retailer scenario. Final rounds often include cross-functional stakeholders from finance or marketing.
Where can I find and apply to customer business manager jobs?
You can find and apply to customer business manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your channel experience and seniority level, then apply directly to each listing that fits.
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