Remote Customer Experience Agent Jobs
Remote customer experience agent jobs are open across the U.S. at remote-first companies and distributed teams in sectors like software, e-commerce, fintech, and healthcare. Employers hiring remotely right now include Oanda, Whatnot, and Phillip Jeffries. Find a role that fits below and apply directly.
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Showing 5 of 7+ Remote Customer Experience Agent jobs
Fancy helping to shape the future of FinTech?
We have always been innovators. In 1996 we were the first company to share exchange rate information, free of charge on the internet. Today, we are a world leading online trading group.
Join us to:
- Help build the future of online trading
- Be part of a culture driven by integrity and global impact
- Become part of an award-winning company - check out our full list of awards here
We are only as good as our people. Luckily, our people are the best. Join us!
How do we work?
Heya!
As part of our Client Experience Team at OANDA, you will play a key role in driving customer satisfaction, reducing attrition, and ensuring the timely processing of account openings and funding requests. In this fully remote role, you will support a global team operating across multiple locations, including Toronto, Krakow, Tokyo, and Singapore.
This is an Independent Contractor position - to deliver services in this role, you must hold an active business registration or be legally eligible to operate as an independent contractor in your country of residence.
In this role, you will:
- Inform our Clients about OANDA's products, and help them understand how our products work and how to use them (live chat, phone, email and digital platforms).
- Provide troubleshooting assistance and resolve technical or procedural queries regarding platform access, trading tools, and account processes.
- Maintain a well-developed working knowledge of the complete line of products and services offered by OANDA.
- Manage and resolve standard cases using CRM tools e.g., Salesforce, while maintaining accurate documentation in ticketing systems to ensure a clear audit trail.
- Adhere to all operational workflows and regulatory standards to ensure compliance and risk mitigation.
- Participate in operational briefings, training, and knowledge transfer sessions.
- Promote positive client relations with a can-do attitude, and willingness to always help.
What skill set do you need, to be successful in this role?
- Previous experience in client-facing roles.
- Hands-on knowledge of trading, financial instruments (Forex, CFDs, Commodities, Indices), and key market mechanics (leverage, margin calls, order types, spread).
- Active business registration (or willingness to establish one) to operate as an independent contractor in your country of residence.
- Fluent English and native Mandarin.
- Readiness to work within Singapore business hours (typically 8:00 AM - 5:00 PM - subject to change based on operational needs).
- Excellent communication skills and positive attitude.
- Passionate about learning and striving to gain new knowledge about product and service changes.
- Capability to use your own device to access our systems via Virtual Desktop Infrastructure (VDI).
Nice to have:
- Experience working with modern customer support infrastructure and ticketing platforms such as Salesforce and/or Zendesk.
- Flexible scheduling and coverage during weekends/ holidays on a rotational basis.
Your perspective matters. We encourage you to apply even if you are hesitant about meeting every single qualification. We are excited to see what you can bring to the team!
___
At OANDA, to help us efficiently process applications, we use AI-driven tools to help source and rank candidates based on professional experience and skills. While these tools provide recommendations, our recruitment process remains human-centric: all final shortlisting and hiring decisions are made by OANDA team. You have the right to request a human review of your application.
OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.
Review OANDA Privacy Policy and learn more about how we treat your personal data and protect your privacy.
Fancy helping to shape the future of FinTech?
We have always been innovators. In 1996 we were the first company to share exchange rate information, free of charge on the internet. Today, we are a world leading online trading group.
Join us to:
- Help build the future of online trading
- Be part of a culture driven by integrity and global impact
- Become part of an award-winning company - check out our full list of awards here
We are only as good as our people. Luckily, our people are the best. Join us!
How do we work?
Heya!
As part of our Client Experience Team at OANDA, you will play a key role in driving customer satisfaction, reducing attrition, and ensuring the timely processing of account openings and funding requests. In this fully remote role, you will support a global team operating across multiple locations, including Toronto, Krakow, Tokyo, and Singapore.
This is an Independent Contractor position - to deliver services in this role, you must hold an active business registration or be legally eligible to operate as an independent contractor in your country of residence.
In this role, you will:
- Inform our Clients about OANDA's products, and help them understand how our products work and how to use them (live chat, phone, email and digital platforms).
- Provide troubleshooting assistance and resolve technical or procedural queries regarding platform access, trading tools, and account processes.
- Maintain a well-developed working knowledge of the complete line of products and services offered by OANDA.
- Manage and resolve standard cases using CRM tools e.g., Salesforce, while maintaining accurate documentation in ticketing systems to ensure a clear audit trail.
- Adhere to all operational workflows and regulatory standards to ensure compliance and risk mitigation.
- Participate in operational briefings, training, and knowledge transfer sessions.
- Promote positive client relations with a can-do attitude, and willingness to always help.
What skill set do you need, to be successful in this role?
- Previous experience in client-facing roles.
- Hands-on knowledge of trading, financial instruments (Forex, CFDs, Commodities, Indices), and key market mechanics (leverage, margin calls, order types, spread).
- Active business registration (or willingness to establish one) to operate as an independent contractor in your country of residence.
- Fluent English and native Mandarin.
- Readiness to work within Singapore business hours (typically 8:00 AM - 5:00 PM - subject to change based on operational needs).
- Excellent communication skills and positive attitude.
- Passionate about learning and striving to gain new knowledge about product and service changes.
- Capability to use your own device to access our systems via Virtual Desktop Infrastructure (VDI).
Nice to have:
- Experience working with modern customer support infrastructure and ticketing platforms such as Salesforce and/or Zendesk.
- Flexible scheduling and coverage during weekends/ holidays on a rotational basis.
Your perspective matters. We encourage you to apply even if you are hesitant about meeting every single qualification. We are excited to see what you can bring to the team!
___
At OANDA, to help us efficiently process applications, we use AI-driven tools to help source and rank candidates based on professional experience and skills. While these tools provide recommendations, our recruitment process remains human-centric: all final shortlisting and hiring decisions are made by OANDA team. You have the right to request a human review of your application.
OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.
Review OANDA Privacy Policy and learn more about how we treat your personal data and protect your privacy.
See All 7 Remote Customer Experience Agent Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Customer Experience Agent Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote customer experience agent jobs.
- High school diploma or equivalent with at least one year of customer-facing experience
- Proficiency with CRM platforms such as Salesforce, Zendesk, or HubSpot
- Strong written and verbal communication skills across phone, chat, and email channels
- Experience meeting KPIs including CSAT, first-contact resolution, and average handle time
- Ability to multitask across multiple support tickets or chats simultaneously
- Familiarity with escalation procedures and basic troubleshooting or order management workflows
Tips for Your Remote Customer Experience Agent Job Search
Prove your async communication skills upfront
Remote customer experience agent employers screen for written clarity before anything else. Include a brief writing sample or link to resolved support threads in your application. Clear, empathetic written communication is what hiring managers actually test in remote roles.
Show fluency with remote support tools
List the ticketing and CRM platforms you know, such as Zendesk, Intercom, or Freshdesk, directly in your resume and application. Remote hiring managers filter for tool familiarity early. Naming the platforms removes doubt about your ability to contribute from day one.
Apply early to remote roles that fit
Migrate Mate lists remote customer experience agent openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated postings.
Prepare for asynchronous remote interviews
Many remote-first employers use recorded video or written assessment rounds before a live interview. Practice answering customer scenario questions in writing and on camera so your first impression lands well before you speak to anyone live.
Remote Customer Experience Agent Jobs: Frequently Asked Questions
How do I get a remote customer experience agent job?
Remote employers hiring customer experience agents screen heavily for self-direction, clear written communication, and comfort with async workflows. Companies want to see that you can resolve issues independently without a manager nearby. Highlight experience with customer support platforms, ticketing systems, and written resolution skills. A demonstrated ability to manage your own schedule and communicate proactively across digital channels gives you a real edge.
Which companies hire remote customer experience agents?
Employers currently hiring remote customer experience agents include Oanda, Whatnot, and Phillip Jeffries, per current remote listings on Migrate Mate as of November 2026. Remote-first software companies, distributed e-commerce brands, and fintech firms with global customer bases tend to hire customer experience agents remotely most consistently.
Can you get a remote customer experience agent job with no experience?
Yes, but remote entry-level customer experience agent roles are harder to land because employers expect you to handle customer issues independently from day one, without in-person onboarding support. Remote-first e-commerce startups and subscription software companies are more likely to hire entry-level candidates. Showing completed customer service training, a strong writing sample, or volunteer support work can substitute for direct professional experience.
Do you need a degree for remote customer experience agent jobs?
Not always. Most remote employers hiring customer experience agents weigh demonstrated communication skills, platform familiarity, and a history of resolving customer issues over formal credentials. A degree can help at larger enterprise companies, but remote-first firms and startups typically care more about what you can show, such as measurable outcomes, positive customer feedback, or relevant certifications, than what institution you attended.
See All 7 Remote Customer Experience Agent Jobs
Find roles that match your experience and apply in just a few clicks.
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