Remote Operations Director Jobs
Remote operations director jobs are open across the U.S. at remote-first firms, distributed technology companies, and scaling startups that need senior operational leadership without geographic limits. Employers hiring remotely right now include Abco Maintenance, IQVIA, and CVS Health. Find a role that fits below and apply directly.
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It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
The Senior Director, Strategic Operations & Transformation serves as a trusted advisor to the COO of Legal, Societal, and Global Affairs (LSGA) and is responsible for designing, operating, and continuously improving the organization's operating model.
Reporting to the COO - Legal, this leader oversees LSGA's rhythm of the business, business operations, budget and resource planning, governance processes, strategic programs, and Project Management Office (PMO). The role also serves as an internal transformation and operational excellence function, identifying opportunities to simplify processes, improve effectiveness, strengthen accountability, and help LSGA scale for the future.
Leading a small, high-performing team, this individual will help run the Office of the President & CLO, ensuring the organization operates with discipline, transparency, agility, and focus as it supports ServiceNow's next phase of growth and impact.
Lead LSGA's Operating System
- Own and evolve LSGA's annual operating cadence, including planning processes, business reviews, leadership team governance, performance management, and organizational reporting.
- Oversee budget planning, resource allocation, headcount management, vendor governance, and operational reporting across the organization.
- Partner closely with Finance, People, Digital Technology, and executive leadership to ensure strategic priorities are translated into actionable plans and measurable outcomes.
- Establish scalable operating mechanisms, governance processes, dashboards, and metrics that improve transparency, accountability, and execution.
Drive Strategic Programs and PMO
- Lead the LSGA PMO and portfolio of strategic initiatives, ensuring clear prioritization, ownership, risk management, and successful execution.
- Coordinate complex cross-functional programs spanning Legal, Compliance, Ethics, Government Affairs, Corporate Affairs, Sustainability, Social Impact, and ServiceNow.org.
- Anticipate issues, remove roadblocks, and help drive alignment across the LSGA leadership team and key enterprise stakeholders.
Drive Operational Excellence and Transformation
- Lead the continuous assessment and improvement of LSGA processes, operating mechanisms, governance models, and organizational workflows.
- Conduct process mapping, organizational diagnostics, and operating model reviews to simplify work, eliminate friction, and improve organizational effectiveness.
- Identify opportunities to leverage AI, automation, data, and technology to improve productivity, visibility, and decision-making.
- Build and lead a small, high-impact Strategic Operations team that acts as an internal "SWAT team" for the organization's most critical operational challenges, transformation efforts, and emerging priorities.
- Partner with leaders across LSGA to clarify ownership, streamline processes, improve service delivery, and strengthen execution at scale.
Qualifications
12+ years of experience in strategic operations, business operations, management consulting, program leadership, transformation, or related executive operating roles.- Demonstrated success leading enterprise-wide initiatives in complex, matrixed organizations.
- Strong business and financial acumen, including budgeting, planning, and resource management.
- Exceptional program management, organizational leadership, and stakeholder management skills.
- Proven ability to influence senior executives, drive alignment, and execute through ambiguity.
- Track record of building scalable operating models, improving organizational effectiveness, and delivering measurable business impact.
What Success Looks Like
- LSGA operates through a clear, disciplined, and scalable operating model.
- Strategic priorities are translated into action, measured, and delivered consistently.
- Leaders have visibility into organizational performance, risks, and resource allocation.
- Processes are streamlined, ownership is clear, and teams spend more time on high-value work.
- The organization is continuously improving, simplifying, and modernizing how work gets done.
For positions in this location, we offer a base pay of $220,300 - $396,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
The Senior Director, Strategic Operations & Transformation serves as a trusted advisor to the COO of Legal, Societal, and Global Affairs (LSGA) and is responsible for designing, operating, and continuously improving the organization's operating model.
Reporting to the COO - Legal, this leader oversees LSGA's rhythm of the business, business operations, budget and resource planning, governance processes, strategic programs, and Project Management Office (PMO). The role also serves as an internal transformation and operational excellence function, identifying opportunities to simplify processes, improve effectiveness, strengthen accountability, and help LSGA scale for the future.
Leading a small, high-performing team, this individual will help run the Office of the President & CLO, ensuring the organization operates with discipline, transparency, agility, and focus as it supports ServiceNow's next phase of growth and impact.
Lead LSGA's Operating System
- Own and evolve LSGA's annual operating cadence, including planning processes, business reviews, leadership team governance, performance management, and organizational reporting.
- Oversee budget planning, resource allocation, headcount management, vendor governance, and operational reporting across the organization.
- Partner closely with Finance, People, Digital Technology, and executive leadership to ensure strategic priorities are translated into actionable plans and measurable outcomes.
- Establish scalable operating mechanisms, governance processes, dashboards, and metrics that improve transparency, accountability, and execution.
Drive Strategic Programs and PMO
- Lead the LSGA PMO and portfolio of strategic initiatives, ensuring clear prioritization, ownership, risk management, and successful execution.
- Coordinate complex cross-functional programs spanning Legal, Compliance, Ethics, Government Affairs, Corporate Affairs, Sustainability, Social Impact, and ServiceNow.org.
- Anticipate issues, remove roadblocks, and help drive alignment across the LSGA leadership team and key enterprise stakeholders.
Drive Operational Excellence and Transformation
- Lead the continuous assessment and improvement of LSGA processes, operating mechanisms, governance models, and organizational workflows.
- Conduct process mapping, organizational diagnostics, and operating model reviews to simplify work, eliminate friction, and improve organizational effectiveness.
- Identify opportunities to leverage AI, automation, data, and technology to improve productivity, visibility, and decision-making.
- Build and lead a small, high-impact Strategic Operations team that acts as an internal "SWAT team" for the organization's most critical operational challenges, transformation efforts, and emerging priorities.
- Partner with leaders across LSGA to clarify ownership, streamline processes, improve service delivery, and strengthen execution at scale.
Qualifications
12+ years of experience in strategic operations, business operations, management consulting, program leadership, transformation, or related executive operating roles.- Demonstrated success leading enterprise-wide initiatives in complex, matrixed organizations.
- Strong business and financial acumen, including budgeting, planning, and resource management.
- Exceptional program management, organizational leadership, and stakeholder management skills.
- Proven ability to influence senior executives, drive alignment, and execute through ambiguity.
- Track record of building scalable operating models, improving organizational effectiveness, and delivering measurable business impact.
What Success Looks Like
- LSGA operates through a clear, disciplined, and scalable operating model.
- Strategic priorities are translated into action, measured, and delivered consistently.
- Leaders have visibility into organizational performance, risks, and resource allocation.
- Processes are streamlined, ownership is clear, and teams spend more time on high-value work.
- The organization is continuously improving, simplifying, and modernizing how work gets done.
For positions in this location, we offer a base pay of $220,300 - $396,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
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Who's Hiring
Top Industries Hiring
- Consulting & Professional Services11
- Technology & Software8
- Healthcare & Medical Services5
- Insurance4
- Biotechnology & Pharmaceuticals4
What Employers Look For
The qualifications that appear most often in remote operations director jobs.
- 7 or more years of progressive operations management experience
- Demonstrated experience owning a P&L or departmental budget
- Proficiency with ERP systems such as SAP, Oracle, or NetSuite
- Proven ability to lead cross-functional teams of 20 or more people
- Bachelor's degree in business, operations management, engineering, or a related field
- Lean, Six Sigma, or equivalent process improvement certification preferred
Tips for Your Remote Operations Director Job Search
Apply early to remote roles that fit
Migrate Mate lists remote operations director openings from across the U.S. in one place, so you can find roles that match your experience and apply directly. Remote postings often close fast once a strong candidate pool forms.
Show your async communication skills upfront
Remote operations directors run cross-functional work through written documentation, not hallway conversations. Include examples of process docs, operational playbooks, or written project updates you have produced. Employers hiring remotely screen hard for clarity in writing before they schedule a call.
Highlight distributed team management in your resume
Remote employers want to see that you have already managed people or vendors across time zones, not just in a shared office. Name the tools you used, such as project management software or video conferencing platforms, and describe the outcomes you drove without in-person oversight.
Prepare for a remote-specific interview format
Remote operations director interviews often include a practical component, such as a written case, a async video response, or a working session on a real operational problem. Practice articulating your decision-making process clearly through video and written formats, not just in conversation.
Remote Operations Director Jobs: Frequently Asked Questions
How do I get a remote operations director job?
Target remote-first companies and distributed teams, where operations directors are hired to build and maintain systems that work without a physical office. Remote employers screen for strong written communication, comfort with async workflows, and the ability to drive cross-functional projects without in-person oversight. Concrete experience managing distributed vendors, remote teams, or multi-site processes gives candidates a clear edge.
Which companies hire remote operations directors?
Employers currently hiring remote operations directors include Abco Maintenance, IQVIA, and CVS Health, per current remote listings on Migrate Mate as of August 2026. Remote-first SaaS companies, fintech firms, and health tech platforms are among the most consistent hirers, along with logistics and services companies managing distributed workforces.
Can you get a remote operations director job with no experience?
Yes, but remote operations director roles at the entry level are rare because employers expect candidates to self-direct from day one with little hands-on oversight. Early-career candidates can improve their position by showing documented results from operations projects, freelance process improvement work, or remote team coordination in adjacent roles. Remote-first startups are more open to unconventional backgrounds when the candidate demonstrates initiative clearly.
Do you need a degree for remote operations director jobs?
Not always. Remote employers weigh demonstrated operations outcomes, process improvement results, and measurable business impact alongside or instead of formal credentials. Candidates who can show they have built systems, managed distributed teams, or scaled operational functions remotely often move forward without a four-year degree, particularly at growth-stage companies.
Which industries hire the most remote operations directors?
The sectors hiring the most remote operations directors are Consulting & Professional Services, Technology & Software, and Healthcare & Medical Services, based on current remote listings on Migrate Mate as of August 2026. These industries rely heavily on distributed teams and need operations directors who can coordinate workflows, vendors, and performance metrics entirely through digital systems.
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