Remote Sales Operations Lead Jobs
Remote sales operations lead jobs are in active demand across the U.S., with remote-first firms and distributed B2B sales teams hiring for this role in software, fintech, and healthcare technology. Employers hiring remotely right now include Target, Honk, and Humana. Scan the live roles below and apply to whichever ones fit.
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The Lead Product Manager, Compliance Operations, owns the operational management of Humana’s FHIR APIs and healthcare interoperability products. This role is accountable for day-to-day API operations, end-to-end partner onboarding, production support, operational performance, and continuous operational improvement.
The role serves as the primary business owner for the operational experience of providers, payers, third-party applications, and other approved partners using Humana’s interoperability APIs, coordinating closely with IT and other stakeholder teams to maintain reliable, scalable, and effective API operations.
The Lead Product Manager, Compliance Operations, leads the ongoing operations of Humana’s healthcare interoperability and FHIR API products. This role owns the operational lifecycle of the APIs, including day-to-day operations, partner onboarding, production support, issue and escalation management, operational performance, and continuous improvement.
The Lead Product Manager owns the end-to-end onboarding experience for providers, payers, third-party applications, and other approved partners, from initial request through access and connectivity, testing, production enablement, and transition to ongoing support.
Following onboarding, this role owns the support model for the FHIR APIs, coordinating with IT and other stakeholder teams to triage and resolve production issues, manage escalations, communicate with partners, and identify recurring operational concerns.
The role also owns continuous operational improvement of the FHIR API ecosystem. Operational trends, onboarding friction, recurring support issues, incidents, and opportunities for automation or process improvement are translated into operational enhancements and prioritized into the product backlog. Business and strategic product enhancements remain outside the scope of this role.
Regulatory Compliance retains primary ownership for regulatory interpretation and compliance oversight. The Lead Product Manager supports Regulatory Compliance by maintaining operational information and providing API, onboarding, support, and performance data as requested.
This role exercises independent judgment and decision-making on complex operational issues and works under minimal supervision to coordinate business, product, technology, operational, and external stakeholders
Key Responsibilities
FHIR API Operations
- Own the day-to-day operations of Humana’s FHIR APIs and interoperability products, including Patient Access, Provider Access, Payer-to-Payer, Prior Authorization, Provider Directory, and related capabilities.
- Monitor API operational performance, production issues, support trends, incidents, dependencies, and operational risks.
- Coordinate with IT stakeholder teams to investigate and resolve API incidents, service issues, defects, and other production concerns.
- Establish clear operational ownership, escalation paths, procedures, and handoffs across Product, IT, Architecture, Security, Identity and Access Management, and other supporting teams.
- Communicate API operational health, significant incidents, risks, dependencies, and remediation status to leadership and stakeholders.
Onboarding
- Own the end-to-end onboarding experience for providers, payers, third-party applications, and other approved partners requesting access to Humana’s interoperability APIs.
- Manage onboarding from initial request through registration, access and authentication coordination, connectivity, testing, production enablement, and transition into ongoing support.
- Coordinate onboarding activities and dependencies across the business, IT, security, identity, architecture, and other stakeholder teams.
- Develop and maintain standardized onboarding processes, supporting documentation, intake procedures, partner communications, and escalation paths.
- Monitor onboarding performance and identify opportunities to reduce delays, simplify processes, improve partner experience, and increase operational scalability.
Production Support
- Own the post-onboarding support model for Humana’s FHIR APIs and external interoperability partners.
- Establish processes for partner questions, support requests, production issues, incident escalation, issue triage, and ongoing partner communications.
- Coordinate with IT stakeholder teams responsible for technical investigation and resolution while maintaining ownership of the overall support experience.
- Ensure issues have clear ownership, appropriate prioritization, documented resolution paths, and effective communication with impacted stakeholders.
- Identify recurring support issues and trends requiring operational remediation.
Continuous Operational Improvement
- Own the continuous operational improvement of Humana’s FHIR API ecosystem.
- Analyze incidents, support trends, onboarding friction, operational metrics, recurring issues, and partner feedback to identify improvement opportunities.
- Identify opportunities for process simplification, automation, improved monitoring, enhanced documentation, and more scalable operational support.
- Translate identified operational needs into operational enhancements and backlog items and work with Product Owners and delivery teams to prioritize and implement them.
- Ensure enhancements owned by this role remain focused on operational effectiveness, supportability, reliability, onboarding, and production operations, rather than new business capabilities or strategic product enhancements.
Compliance Support & Reporting
- Partner with Regulatory Compliance while maintaining a clear separation between operational ownership and regulatory compliance ownership.
- Provide Regulatory Compliance with API operational, onboarding, support, performance, and other relevant data as requested.
- Maintain appropriate operational documentation and records to support compliance inquiries, assessments, and audit-readiness activities.
- Define and maintain operational reporting and metrics covering areas such as API operations, onboarding, support demand, issue resolution, service performance, and operational improvements.
Cross-Functional Leadership
- Drive collaboration across Product, Product Owners, IT, Architecture, Security, Identity and Access Management, Regulatory Compliance, Operations, and other stakeholder teams.
- Serve as a central point of operational coordination for FHIR API-related onboarding, production support, and operational issues.
- Communicate operational performance, risks, trends, and improvement opportunities to senior leadership.
- Maintain current operational procedures, onboarding materials, support documentation, requirements, and business artifacts.
- Mentor Product Managers and Product Owners on FHIR API operations, partner onboarding, production support, and operational product management practices.
Use your skills to make an impact
Required Qualifications
- Bachelor’s degree or equivalent experience
- 5+ years of experience in Product Management, Product Operations, Healthcare Technology, Technical Operations, Business Analysis, or a related field.
- 3+ years of experience leading cross-functional initiatives involving business and technology teams.
- Experience owning or supporting production APIs, integration platforms, technology products, or healthcare data exchange capabilities.
- Experience with partner onboarding, implementation, production operations, or technical support.
- Experience coordinating production issues and escalations across business and technology teams.
- Experience working within healthcare payer, provider, healthcare technology, or interoperability environments.
- Knowledge of healthcare interoperability technologies and standards, including APIs, FHIR, HL7, OAuth, or related healthcare data exchange technologies.
- Experience developing and managing operational processes, support models, procedures, documentation, and performance metrics.
- Experience translating operational needs and production findings into prioritized backlog items.
- Strong stakeholder management, communication, facilitation, and presentation skills.
- Demonstrated ability to lead and influence cross-functional teams without direct authority.
- Strong analytical and problem-solving skills with the ability to assess operational, business, technical, and compliance impacts.
- Experience working in Agile environments and collaborating with Product Owners and technology delivery teams.
Preferred Qualifications
- Master’s degree in Business Administration, Healthcare Administration, Public Health, Information Systems, or related field.
- SAFe Agile, Product Management, ITIL, or related product/operations certification.
- Experience operating FHIR APIs in a production healthcare environment.
- Experience supporting CMS interoperability capabilities, including Patient Access, Provider Access, Payer-to-Payer, Prior Authorization, and Provider Directory APIs.
- Experience managing provider, payer, or third-party application API onboarding and production support.
- Experience with API registration, authentication, authorization, identity and access management, and partner connectivity processes.
- Knowledge of production support disciplines, including incident management, problem management, root-cause analysis, escalation management, monitoring, and service performance.
- Experience using operational data and support trends to drive continuous improvement and backlog prioritization.
- Experience defining or managing operational KPIs, SLAs, onboarding metrics, and support performance metrics.
- Familiarity with healthcare integration technologies, HIT, EDI, API gateways, and API management platforms.
- Experience with Azure DevOps and Agile product management practices.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$126,300 - $173,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 11-20-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Become a part of our caring community
The Lead Product Manager, Compliance Operations, owns the operational management of Humana’s FHIR APIs and healthcare interoperability products. This role is accountable for day-to-day API operations, end-to-end partner onboarding, production support, operational performance, and continuous operational improvement.
The role serves as the primary business owner for the operational experience of providers, payers, third-party applications, and other approved partners using Humana’s interoperability APIs, coordinating closely with IT and other stakeholder teams to maintain reliable, scalable, and effective API operations.
The Lead Product Manager, Compliance Operations, leads the ongoing operations of Humana’s healthcare interoperability and FHIR API products. This role owns the operational lifecycle of the APIs, including day-to-day operations, partner onboarding, production support, issue and escalation management, operational performance, and continuous improvement.
The Lead Product Manager owns the end-to-end onboarding experience for providers, payers, third-party applications, and other approved partners, from initial request through access and connectivity, testing, production enablement, and transition to ongoing support.
Following onboarding, this role owns the support model for the FHIR APIs, coordinating with IT and other stakeholder teams to triage and resolve production issues, manage escalations, communicate with partners, and identify recurring operational concerns.
The role also owns continuous operational improvement of the FHIR API ecosystem. Operational trends, onboarding friction, recurring support issues, incidents, and opportunities for automation or process improvement are translated into operational enhancements and prioritized into the product backlog. Business and strategic product enhancements remain outside the scope of this role.
Regulatory Compliance retains primary ownership for regulatory interpretation and compliance oversight. The Lead Product Manager supports Regulatory Compliance by maintaining operational information and providing API, onboarding, support, and performance data as requested.
This role exercises independent judgment and decision-making on complex operational issues and works under minimal supervision to coordinate business, product, technology, operational, and external stakeholders
Key Responsibilities
FHIR API Operations
- Own the day-to-day operations of Humana’s FHIR APIs and interoperability products, including Patient Access, Provider Access, Payer-to-Payer, Prior Authorization, Provider Directory, and related capabilities.
- Monitor API operational performance, production issues, support trends, incidents, dependencies, and operational risks.
- Coordinate with IT stakeholder teams to investigate and resolve API incidents, service issues, defects, and other production concerns.
- Establish clear operational ownership, escalation paths, procedures, and handoffs across Product, IT, Architecture, Security, Identity and Access Management, and other supporting teams.
- Communicate API operational health, significant incidents, risks, dependencies, and remediation status to leadership and stakeholders.
Onboarding
- Own the end-to-end onboarding experience for providers, payers, third-party applications, and other approved partners requesting access to Humana’s interoperability APIs.
- Manage onboarding from initial request through registration, access and authentication coordination, connectivity, testing, production enablement, and transition into ongoing support.
- Coordinate onboarding activities and dependencies across the business, IT, security, identity, architecture, and other stakeholder teams.
- Develop and maintain standardized onboarding processes, supporting documentation, intake procedures, partner communications, and escalation paths.
- Monitor onboarding performance and identify opportunities to reduce delays, simplify processes, improve partner experience, and increase operational scalability.
Production Support
- Own the post-onboarding support model for Humana’s FHIR APIs and external interoperability partners.
- Establish processes for partner questions, support requests, production issues, incident escalation, issue triage, and ongoing partner communications.
- Coordinate with IT stakeholder teams responsible for technical investigation and resolution while maintaining ownership of the overall support experience.
- Ensure issues have clear ownership, appropriate prioritization, documented resolution paths, and effective communication with impacted stakeholders.
- Identify recurring support issues and trends requiring operational remediation.
Continuous Operational Improvement
- Own the continuous operational improvement of Humana’s FHIR API ecosystem.
- Analyze incidents, support trends, onboarding friction, operational metrics, recurring issues, and partner feedback to identify improvement opportunities.
- Identify opportunities for process simplification, automation, improved monitoring, enhanced documentation, and more scalable operational support.
- Translate identified operational needs into operational enhancements and backlog items and work with Product Owners and delivery teams to prioritize and implement them.
- Ensure enhancements owned by this role remain focused on operational effectiveness, supportability, reliability, onboarding, and production operations, rather than new business capabilities or strategic product enhancements.
Compliance Support & Reporting
- Partner with Regulatory Compliance while maintaining a clear separation between operational ownership and regulatory compliance ownership.
- Provide Regulatory Compliance with API operational, onboarding, support, performance, and other relevant data as requested.
- Maintain appropriate operational documentation and records to support compliance inquiries, assessments, and audit-readiness activities.
- Define and maintain operational reporting and metrics covering areas such as API operations, onboarding, support demand, issue resolution, service performance, and operational improvements.
Cross-Functional Leadership
- Drive collaboration across Product, Product Owners, IT, Architecture, Security, Identity and Access Management, Regulatory Compliance, Operations, and other stakeholder teams.
- Serve as a central point of operational coordination for FHIR API-related onboarding, production support, and operational issues.
- Communicate operational performance, risks, trends, and improvement opportunities to senior leadership.
- Maintain current operational procedures, onboarding materials, support documentation, requirements, and business artifacts.
- Mentor Product Managers and Product Owners on FHIR API operations, partner onboarding, production support, and operational product management practices.
Use your skills to make an impact
Required Qualifications
- Bachelor’s degree or equivalent experience
- 5+ years of experience in Product Management, Product Operations, Healthcare Technology, Technical Operations, Business Analysis, or a related field.
- 3+ years of experience leading cross-functional initiatives involving business and technology teams.
- Experience owning or supporting production APIs, integration platforms, technology products, or healthcare data exchange capabilities.
- Experience with partner onboarding, implementation, production operations, or technical support.
- Experience coordinating production issues and escalations across business and technology teams.
- Experience working within healthcare payer, provider, healthcare technology, or interoperability environments.
- Knowledge of healthcare interoperability technologies and standards, including APIs, FHIR, HL7, OAuth, or related healthcare data exchange technologies.
- Experience developing and managing operational processes, support models, procedures, documentation, and performance metrics.
- Experience translating operational needs and production findings into prioritized backlog items.
- Strong stakeholder management, communication, facilitation, and presentation skills.
- Demonstrated ability to lead and influence cross-functional teams without direct authority.
- Strong analytical and problem-solving skills with the ability to assess operational, business, technical, and compliance impacts.
- Experience working in Agile environments and collaborating with Product Owners and technology delivery teams.
Preferred Qualifications
- Master’s degree in Business Administration, Healthcare Administration, Public Health, Information Systems, or related field.
- SAFe Agile, Product Management, ITIL, or related product/operations certification.
- Experience operating FHIR APIs in a production healthcare environment.
- Experience supporting CMS interoperability capabilities, including Patient Access, Provider Access, Payer-to-Payer, Prior Authorization, and Provider Directory APIs.
- Experience managing provider, payer, or third-party application API onboarding and production support.
- Experience with API registration, authentication, authorization, identity and access management, and partner connectivity processes.
- Knowledge of production support disciplines, including incident management, problem management, root-cause analysis, escalation management, monitoring, and service performance.
- Experience using operational data and support trends to drive continuous improvement and backlog prioritization.
- Experience defining or managing operational KPIs, SLAs, onboarding metrics, and support performance metrics.
- Familiarity with healthcare integration technologies, HIT, EDI, API gateways, and API management platforms.
- Experience with Azure DevOps and Agile product management practices.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$126,300 - $173,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 11-20-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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Who's Hiring
What Employers Look For
The qualifications that appear most often in remote sales operations lead jobs.
- 3-5 years of experience in sales operations, revenue operations, or a closely related role
- Proficiency in Salesforce or a comparable CRM platform, including configuration and reporting
- Demonstrated ability to build and maintain sales forecasting models and pipeline dashboards
- Experience designing or improving sales processes, workflows, or territory and quota structures
- Strong analytical skills with proficiency in Excel, Google Sheets, or BI tools such as Tableau
- Bachelor's degree in business, finance, or a related field is commonly required or preferred
Tips for Your Remote Sales Operations Lead Job Search
Apply early to remote roles that fit
Migrate Mate lists remote sales operations lead openings from across the U.S. in one place. Check it regularly and apply directly to roles that match your background before postings close.
Show your async communication skills
Remote sales operations leads run cross-functional work in writing, not on calls. Include examples of Slack threads you led, process docs you wrote, or Notion wikis you built to show you communicate effectively without real-time contact.
Prove CRM ownership in your resume
Remote employers want evidence you have administered and improved a CRM independently, not just used one. Name the platform, describe what you configured or cleaned up, and state the outcome in concrete terms like pipeline visibility or data accuracy.
Get comfortable with remote stack interviews
Interviewers for remote sales operations roles often ask you to walk through dashboards, territory models, or forecast tools live over video. Practice sharing your screen and narrating your ops process the way you would for a distributed team.
Remote Sales Operations Lead Jobs: Frequently Asked Questions
How do I get a remote sales operations lead job?
Target remote-first SaaS companies, fintech firms, and distributed B2B sales organizations, which hire sales operations leads remotely more than traditional businesses do. Remote employers screen hard for self-direction, clear written communication, and hands-on experience with CRM administration, pipeline reporting, and sales process design. Demonstrating async work habits and showing documented results from past ops work gives candidates a real edge.
Which companies hire remote sales operations leads?
Remote sales operations lead roles are posted by Target, Honk, and Humana and others right now, based on current remote listings on Migrate Mate as of November 2026. Remote-first SaaS companies and distributed sales teams in software, fintech, and healthcare technology are among the most consistent hirers of this role.
Can you get a remote sales operations lead job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to work independently from day one without close supervision. Remote-first startups and early-stage SaaS companies are the most likely to consider candidates without formal experience. Showing CRM projects, freelance ops work, or a documented process improvement you built and shipped can substitute for years of experience on a team.
Do you need a degree for remote sales operations lead jobs?
Not always. Remote employers for this role weigh demonstrated CRM proficiency, revenue reporting skills, and measurable process outcomes heavily alongside or instead of a degree. Candidates who can show clean pipeline data, quota attainment support, or a sales process they built and maintained often advance past candidates with degrees but thin practical results.
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