Sales Operations Lead Jobs
Sales Operations Lead jobs are open across technology, financial services, healthcare, and manufacturing, at levels from associate to senior and director, with specializations in CRM administration, revenue operations, and sales process optimization. Find a role that fits from the openings below and apply directly.
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Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown and Brown is seeking and AI & Innovation Operations Lead to join our growing team!
The ECP AI & Innovation Operations Lead is responsible for the operational readiness, integration, reliability, and lifecycle management of AI and emerging technology capabilities delivered within Enterprise Collaboration & Productivity (ECP). The role converts approved capabilities into secure, supportable production services by defining operating models, integration patterns, and support structures, and by coordinating the technical dependencies across infrastructure.
The role operationalizes capabilities that have been incubated, governed, and approved through the enterprise AI function, and executes the standards set by the accountable identity, security, architecture, and data owners. Its purpose is to establish repeatable operational and integration patterns that allow approved technologies to enter production with clear ownership, cohesive operational process, and sustainable support models.
How You Will Contribute:
AI & Innovation Operations
- Own operational readiness and day-to-day service management for implemented AI and emerging technology platforms, including service health, availability, performance, capacity, supportability, and lifecycle requirements.
- Establish operational standards, runbooks, and support procedures for ECP production capabilities.
- Work with IT Services and Change Management to define incident, problem, request, and product update workflows for these services.
- Monitor service health, performance, support trends, and operational risk; recommend actions to improve reliability and efficiency.
- Manage release readiness, production validation, and ongoing maintenance requirements.
Innovation & Emerging Technology Readiness
- Maintain awareness of emerging technologies that may affect enterprise collaboration, productivity, automation, integration, and teammate or customer experiences.
- Conduct operational readiness assessments for capabilities approved through enterprise AI governance and incubation, covering integration, identity, supportability, monitoring, capacity, and support model.
- Define reusable readiness criteria that prevent one-off implementations and reduce fragmentation across ECP services.
- Document operational findings, constraints, dependencies, and cost-to-operate for technology and governance decision-makers.
Enterprise Integration & Orchestration
- Define and maintain the integration and orchestration patterns that connect AI and emerging technology platforms with ECP collaboration and productivity services, identity, and related infrastructure.
- Ensure ECP integrations follow enterprise standards for authentication, authorization, secrets management, data handling, logging, monitoring, error handling, resilience, and lifecycle management.
- Identify duplicate or point-to-point integrations within ECP and recommend reusable services, standardized connectors, and orchestration patterns that improve scalability and reduce operational complexity.
- Partner with architecture and engineering teams so that ECP orchestration designs support observability, traceability, exception management, and appropriate human oversight.
Security, Governance & Compliance Execution
- Operationalize approved security, governance and compliance requirements within ECP platforms and integrations.
- Coordinate access models, privileged administration, environment controls, audit logging, data boundaries, retention requirements, and vendor controls with the accountable enterprise owners.
- Maintain the operational documentation and evidence needed to support reviews, audits, risk assessments, and control validation.
- Identify control gaps and operational risks within ECP services and drive remediation through the appropriate owners.
Service Transition, Vendor & Financial Operations
- Define production acceptance criteria and coordinate the transition from pilot, incubation, or project delivery into a sustainable ongoing operating model.
- Clarify service ownership, support tiers, service-level expectations, vendor responsibilities, escalation paths, and knowledge-transfer requirements before production launch.
- Coordinate vendor support, roadmap reviews, technical escalations, platform changes, and service performance discussions.
- Support financial operations by tracking consumption, licensing, cost drivers, forecasts, and optimization opportunities.
- Provide operational reporting and metrics on service health, integration status, reliability, risk, cost, and readiness.
Skills and Experience to be Successful:
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.
- 10+ years in enterprise platform engineering/design, systems integration, service management, automation, or technical program delivery.
- Experience operating enterprise SaaS or cloud platforms in complex, distributed, or acquisition-driven environments.
- Working experience with user centric solution design and service delivery.
- Working knowledge of production readiness, incident and problem management, change and release management, observability, resilience, support models, and lifecycle management.
- Ability to translate technical capabilities and risks into clear operational requirements, dependency maps, runbooks, support boundaries, and decision points.
- Experience coordinating cross-functional initiatives spanning architecture, security, compliance, engineering, operations, vendors, and application owners, with strong communication, facilitation, documentation, and executive presentation skills.
- Experience operating Microsoft 365 Copilot, Copilot Studio, Claude, Power Platform, integration platforms, or API management services. Preferred
- Experience with integration architecture, orchestration, reusable connector patterns, event-driven design, and production API lifecycle management. Preferred
- Experience with IT service management, cloud financial operations, vendor management, security controls, and audit support. Preferred
- Relevant certifications in cloud, integration, automation, service management, security, or enterprise architecture. Preferred
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown and Brown is seeking and AI & Innovation Operations Lead to join our growing team!
The ECP AI & Innovation Operations Lead is responsible for the operational readiness, integration, reliability, and lifecycle management of AI and emerging technology capabilities delivered within Enterprise Collaboration & Productivity (ECP). The role converts approved capabilities into secure, supportable production services by defining operating models, integration patterns, and support structures, and by coordinating the technical dependencies across infrastructure.
The role operationalizes capabilities that have been incubated, governed, and approved through the enterprise AI function, and executes the standards set by the accountable identity, security, architecture, and data owners. Its purpose is to establish repeatable operational and integration patterns that allow approved technologies to enter production with clear ownership, cohesive operational process, and sustainable support models.
How You Will Contribute:
AI & Innovation Operations
- Own operational readiness and day-to-day service management for implemented AI and emerging technology platforms, including service health, availability, performance, capacity, supportability, and lifecycle requirements.
- Establish operational standards, runbooks, and support procedures for ECP production capabilities.
- Work with IT Services and Change Management to define incident, problem, request, and product update workflows for these services.
- Monitor service health, performance, support trends, and operational risk; recommend actions to improve reliability and efficiency.
- Manage release readiness, production validation, and ongoing maintenance requirements.
Innovation & Emerging Technology Readiness
- Maintain awareness of emerging technologies that may affect enterprise collaboration, productivity, automation, integration, and teammate or customer experiences.
- Conduct operational readiness assessments for capabilities approved through enterprise AI governance and incubation, covering integration, identity, supportability, monitoring, capacity, and support model.
- Define reusable readiness criteria that prevent one-off implementations and reduce fragmentation across ECP services.
- Document operational findings, constraints, dependencies, and cost-to-operate for technology and governance decision-makers.
Enterprise Integration & Orchestration
- Define and maintain the integration and orchestration patterns that connect AI and emerging technology platforms with ECP collaboration and productivity services, identity, and related infrastructure.
- Ensure ECP integrations follow enterprise standards for authentication, authorization, secrets management, data handling, logging, monitoring, error handling, resilience, and lifecycle management.
- Identify duplicate or point-to-point integrations within ECP and recommend reusable services, standardized connectors, and orchestration patterns that improve scalability and reduce operational complexity.
- Partner with architecture and engineering teams so that ECP orchestration designs support observability, traceability, exception management, and appropriate human oversight.
Security, Governance & Compliance Execution
- Operationalize approved security, governance and compliance requirements within ECP platforms and integrations.
- Coordinate access models, privileged administration, environment controls, audit logging, data boundaries, retention requirements, and vendor controls with the accountable enterprise owners.
- Maintain the operational documentation and evidence needed to support reviews, audits, risk assessments, and control validation.
- Identify control gaps and operational risks within ECP services and drive remediation through the appropriate owners.
Service Transition, Vendor & Financial Operations
- Define production acceptance criteria and coordinate the transition from pilot, incubation, or project delivery into a sustainable ongoing operating model.
- Clarify service ownership, support tiers, service-level expectations, vendor responsibilities, escalation paths, and knowledge-transfer requirements before production launch.
- Coordinate vendor support, roadmap reviews, technical escalations, platform changes, and service performance discussions.
- Support financial operations by tracking consumption, licensing, cost drivers, forecasts, and optimization opportunities.
- Provide operational reporting and metrics on service health, integration status, reliability, risk, cost, and readiness.
Skills and Experience to be Successful:
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.
- 10+ years in enterprise platform engineering/design, systems integration, service management, automation, or technical program delivery.
- Experience operating enterprise SaaS or cloud platforms in complex, distributed, or acquisition-driven environments.
- Working experience with user centric solution design and service delivery.
- Working knowledge of production readiness, incident and problem management, change and release management, observability, resilience, support models, and lifecycle management.
- Ability to translate technical capabilities and risks into clear operational requirements, dependency maps, runbooks, support boundaries, and decision points.
- Experience coordinating cross-functional initiatives spanning architecture, security, compliance, engineering, operations, vendors, and application owners, with strong communication, facilitation, documentation, and executive presentation skills.
- Experience operating Microsoft 365 Copilot, Copilot Studio, Claude, Power Platform, integration platforms, or API management services. Preferred
- Experience with integration architecture, orchestration, reusable connector patterns, event-driven design, and production API lifecycle management. Preferred
- Experience with IT service management, cloud financial operations, vendor management, security controls, and audit support. Preferred
- Relevant certifications in cloud, integration, automation, service management, security, or enterprise architecture. Preferred
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Sales Operations Lead Jobs by Experience Level
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Who's Hiring
Top Industries Hiring
- Technology & Software
- Sports & Recreation
- Accounting & Auditing
- Manufacturing
- Food & Beverage
What Employers Look For
The qualifications that appear most often in sales operations lead jobs.
- 3-5 years of experience in sales operations, revenue operations, or a closely related role
- Proficiency in Salesforce or a comparable CRM platform, including configuration and reporting
- Demonstrated ability to build and maintain sales forecasting models and pipeline dashboards
- Experience designing or improving sales processes, workflows, or territory and quota structures
- Strong analytical skills with proficiency in Excel, Google Sheets, or BI tools such as Tableau
- Bachelor's degree in business, finance, or a related field is commonly required or preferred
Tips for Your Sales Operations Lead Job Search
Quantify your pipeline impact on your resume
Sales operations leads are evaluated on measurable outcomes, so replace vague phrases with numbers. Show how you shortened sales cycles, improved forecast accuracy, or reduced manual reporting time. Reviewers scan for evidence that your process changes moved a revenue needle.
Highlight your CRM administration depth
Most postings require hands-on Salesforce or HubSpot experience, not just familiarity. Call out specific objects you've built, automation rules you've written, or reports you've maintained. Vague platform mentions get skipped in favor of candidates who list concrete configuration work.
Apply early to roles that fit
Migrate Mate lists sales operations lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your stack
Filter for roles that list the exact tools you know, whether that's Salesforce, Outreach, Gong, or Clari. Applying where your stack matches the posting means your resume reads as a direct fit rather than a project in need of onboarding.
Prepare a process improvement story for interviews
Interviewers for this role almost always ask you to walk through a time you fixed a broken sales process. Have a structured example ready that covers the problem you identified, the change you made, and the result the sales team experienced afterward.
Negotiate scope before negotiating title
Sales operations lead roles vary widely in what they own, from just reporting to managing the full tech stack and comp plan design. Clarify during the offer stage what systems, headcount, and cross-functional relationships come with the role before discussing anything else.
Sales Operations Lead Jobs: Frequently Asked Questions
Which companies are hiring the most sales operations leads?
The companies hiring the most sales operations leads right now include Amazon Web Services, Paylocity, and Amazon, with the largest share of openings in California, New York, and Texas, based on current listings on Migrate Mate as of November 2026. Technology, financial services, and healthcare companies tend to post the highest volume of these roles consistently.
How many sales operations lead jobs are remote?
About 47% of sales operations lead openings are fully remote or hybrid as of November 2026, reflecting the role's heavy reliance on digital tools and data systems rather than physical presence. Sub-areas like CRM administration, reporting, and revenue analytics tend to be the most remote-friendly, while roles that involve onboarding or coaching field sales teams often require at least some in-office time.
How do you become a sales operations lead?
Most people move into a sales operations lead role after spending time as a sales operations analyst, CRM administrator, or inside sales representative. Building hands-on experience with a major CRM platform, learning to construct pipeline reports and forecasting models, and earning a relevant certification such as Salesforce Administrator all strengthen your candidacy. Taking on cross-functional projects that touch territory design or comp planning also signals readiness for a lead-level role.
Can you get hired as a sales operations lead without direct experience?
You can move into a sales operations lead role without a direct title match if you can demonstrate equivalent responsibility in adjacent roles. Candidates who have administered a CRM, built sales dashboards, or managed reporting for a sales team in roles like revenue analyst or business operations specialist often qualify. Framing your resume around outcomes rather than job titles, and being specific about the tools and processes you owned, helps close the experience gap.
What does the sales operations lead interview process look like?
The interview process for a sales operations lead typically includes an initial recruiter screen focused on your background and tool experience, followed by a hiring manager conversation about how you've improved sales processes or built reporting systems. Many companies then include a panel interview with sales leadership and cross-functional stakeholders, and some add a take-home case study asking you to analyze a pipeline problem or design a territory model. References from sales leaders you've supported carry significant weight at the offer stage.
Where can I find and apply to sales operations lead jobs?
You can find and apply to sales operations lead jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and location preferences, then apply directly to each one that fits.
See All 106+ Sales Operations Lead Jobs
Find roles that match your experience and apply in just a few clicks.
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