Remote Sales Support Engineer Jobs
Remote sales support engineer jobs are open across the U.S. at remote-first firms and distributed teams that need technical sales expertise without geographic limits. Sectors actively hiring include software, hardware, and enterprise technology, with Satori Mortgage, DrHouse, and Jackson Hewitt among the employers posting remote openings now. See the openings below and apply to the ones that match your experience.
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Showing 5 of 1,011+ Remote Sales Support Engineer jobs
The Role
What You’ll Work On
- Triage and resolve nearly all issues escalated to the team, including those in live customer environments
- Act as a primary owner of production issues, and see them through to completion
- Lead root cause analysis, including defining and assigning follow-up work
- Coordinate debugging between developers and support teams
- Keep customers, engineers, and management informed as issues progress, in terms each of them can act on
- Work with engineers through the design, implementation, and deployment of fixes
- Own and improve our support playbooks so new teammates can get up to speed on their own
- Work with Engineering to build monitoring tools to raise awareness of environment conditions
- Collaborate with and mentor other support engineers
- Occasionally help with test automation and tooling
- Take part in a paid after-hours on-call rotation with the Support Engineering and DevOps teams
What Success Looks Like
- First 90 days. You’re handling escalated customer issues on your own, can trace a problem across Rally’s services, have joined the on-call rotation, and have led at least one root cause analysis.
- First year. You’re a primary owner of production issues for a major area of Rally, recurring issues get resolved faster because of the playbooks and monitoring you’ve improved, and other support engineers come to you for guidance.
What You’ll Bring
- Extensive experience in software support or development, with a track record of resolving the hardest problems others escalate to you
- Ability and desire to quickly learn the ins and outs of highly complex systems
- Strong Python skills
- Experience working with single-page web applications, microservice-based systems, cloud-hosted systems, REST APIs, and relational databases
- Experience with a mainstream cloud platform, such as AWS, GCP, or Azure
- Experience leading incident response and root cause analysis
- Curiosity that keeps you digging until you understand why something broke, and the discipline to learn new systems in depth
- Clear communication with customers and engineers, especially under pressure
- The ability to explain deeply technical topics to non-technical audiences, and to adjust how you communicate for customers, management, or peers
Nice to Have
- Familiarity with professional media formats, such as codecs, container formats, and metadata, and how media supply chains use them
- Experience building monitoring or alerting tools
- Experience with SQL, JavaScript, New Relic Query Language (NRQL), or Splunk
- Experience mentoring other engineers
How We Work
- We’re small and distributed. Most of our collaboration happens over Slack and Zoom, across time zones. You’ll own what you build, and you’ll work closely with people outside your immediate team.
- Engineers stay close to customers. You’ll hear directly from the people using what you build. When something goes wrong in production, the team that owns the code helps fix it.
- We dig for root causes. When something breaks, we find out why instead of patching the symptom and moving on.
- We ship, then refine. We work in short sprints and improve things over time instead of waiting for a perfect first version.
How We Use AI
Logistics
- This is a remote role. You should be based in the United States, and either in the Eastern time zone or able to commit to working East Coast hours
- This role includes a paid after-hours on-call rotation
- Occasional travel may be required, but is not core to this role
- Interview process: introductory call, AI proficiency interview, team technical interview, interview project, interview project presentation, and founders interview
Compensation and Benefits
You Should Be Interested in SDVI Because:
- You are looking for your next big challenge
- You are looking for a company that welcomes your talent virtually
- You want teammates you can learn from, and who will learn from you
- You want to be part of a team that respects individuals and their work
- You consider the big picture and your contribution to it
SDVI offers a comprehensive benefits package including competitive salary, medical, vision, dental, 401(k) match, and stock options in a stimulating and rewarding distributed work environment.
SDVI is committed to Diversity, Equity, and Inclusivity in our workforce. We maintain a courteous work environment that recognizes the dignity and worth of each employee. SDVI respects the individual needs of employees and is an equal-opportunity employer.
The Role
What You’ll Work On
- Triage and resolve nearly all issues escalated to the team, including those in live customer environments
- Act as a primary owner of production issues, and see them through to completion
- Lead root cause analysis, including defining and assigning follow-up work
- Coordinate debugging between developers and support teams
- Keep customers, engineers, and management informed as issues progress, in terms each of them can act on
- Work with engineers through the design, implementation, and deployment of fixes
- Own and improve our support playbooks so new teammates can get up to speed on their own
- Work with Engineering to build monitoring tools to raise awareness of environment conditions
- Collaborate with and mentor other support engineers
- Occasionally help with test automation and tooling
- Take part in a paid after-hours on-call rotation with the Support Engineering and DevOps teams
What Success Looks Like
- First 90 days. You’re handling escalated customer issues on your own, can trace a problem across Rally’s services, have joined the on-call rotation, and have led at least one root cause analysis.
- First year. You’re a primary owner of production issues for a major area of Rally, recurring issues get resolved faster because of the playbooks and monitoring you’ve improved, and other support engineers come to you for guidance.
What You’ll Bring
- Extensive experience in software support or development, with a track record of resolving the hardest problems others escalate to you
- Ability and desire to quickly learn the ins and outs of highly complex systems
- Strong Python skills
- Experience working with single-page web applications, microservice-based systems, cloud-hosted systems, REST APIs, and relational databases
- Experience with a mainstream cloud platform, such as AWS, GCP, or Azure
- Experience leading incident response and root cause analysis
- Curiosity that keeps you digging until you understand why something broke, and the discipline to learn new systems in depth
- Clear communication with customers and engineers, especially under pressure
- The ability to explain deeply technical topics to non-technical audiences, and to adjust how you communicate for customers, management, or peers
Nice to Have
- Familiarity with professional media formats, such as codecs, container formats, and metadata, and how media supply chains use them
- Experience building monitoring or alerting tools
- Experience with SQL, JavaScript, New Relic Query Language (NRQL), or Splunk
- Experience mentoring other engineers
How We Work
- We’re small and distributed. Most of our collaboration happens over Slack and Zoom, across time zones. You’ll own what you build, and you’ll work closely with people outside your immediate team.
- Engineers stay close to customers. You’ll hear directly from the people using what you build. When something goes wrong in production, the team that owns the code helps fix it.
- We dig for root causes. When something breaks, we find out why instead of patching the symptom and moving on.
- We ship, then refine. We work in short sprints and improve things over time instead of waiting for a perfect first version.
How We Use AI
Logistics
- This is a remote role. You should be based in the United States, and either in the Eastern time zone or able to commit to working East Coast hours
- This role includes a paid after-hours on-call rotation
- Occasional travel may be required, but is not core to this role
- Interview process: introductory call, AI proficiency interview, team technical interview, interview project, interview project presentation, and founders interview
Compensation and Benefits
You Should Be Interested in SDVI Because:
- You are looking for your next big challenge
- You are looking for a company that welcomes your talent virtually
- You want teammates you can learn from, and who will learn from you
- You want to be part of a team that respects individuals and their work
- You consider the big picture and your contribution to it
SDVI offers a comprehensive benefits package including competitive salary, medical, vision, dental, 401(k) match, and stock options in a stimulating and rewarding distributed work environment.
SDVI is committed to Diversity, Equity, and Inclusivity in our workforce. We maintain a courteous work environment that recognizes the dignity and worth of each employee. SDVI respects the individual needs of employees and is an equal-opportunity employer.
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Find JobsRemote Sales Support Engineer Job Market
Who's Hiring
- Satori Mortgage95S
- DrHouse15D
- Jackson Hewitt14
- Fidelity Investments14
- Thermo Fisher Scientific8
Top Industries Hiring
- Technology & Software50
- Consulting & Professional Services11
- Science & Research9
- Healthcare & Medical Services8
- Manufacturing5
What Employers Look For
The qualifications that appear most often in remote sales support engineer jobs.
- Bachelor's degree in engineering, computer science, or a related technical field
- Experience conducting product demos or technical presentations to prospective customers
- Proficiency with CRM platforms and sales enablement or configuration tools
- Ability to interpret technical requirements and translate them into solution proposals
- Familiarity with RFP and RFI response processes in a B2B sales environment
- Strong written and verbal communication skills for both technical and non-technical audiences
Tips for Your Remote Sales Support Engineer Job Search
Apply early to remote roles that fit
Migrate Mate lists remote sales support engineer openings from across the U.S. in one place, so you can find roles that match your background and apply directly. Early applications get more attention before a posting fills.
Highlight async communication skills upfront
Remote sales support engineers spend much of their day in written handoffs, Slack threads, and email chains with account executives and prospects. Show employers you can communicate technical detail clearly in writing, not just on a call.
Build a shareable demo or proof-of-concept library
Remote employers can't watch you present in person, so recording a crisp product walkthrough or a solution overview video gives hiring managers concrete evidence of your pre-sales instincts and presentation quality before the interview.
Get fluent in CPQ and remote sales tools
Distributed sales teams run on CPQ software, digital proposal tools, and shared CRM environments. Demonstrating hands-on fluency with platforms like Salesforce CPQ or similar tools tells remote employers you can contribute without an onboarding runway.
Remote Sales Support Engineer Jobs: Frequently Asked Questions
How do I get a remote sales support engineer job?
Target remote-first software companies, hardware vendors, and enterprise technology firms, since these organizations build distributed sales teams and hire sales support engineers to work asynchronously with both customers and account executives. Remote employers screen for strong written communication, self-direction, and hands-on fluency with CRM platforms, CPQ tools, and technical documentation. Demonstrating that you can run a demo or handle a proof-of-concept independently, without in-person handholding, gives you a clear edge.
Which companies hire remote sales support engineers?
Employers currently hiring remote sales support engineers include Satori Mortgage, DrHouse, and Jackson Hewitt, per current remote listings on Migrate Mate as of November 2026. Remote-first software companies and distributed enterprise technology teams make up the largest share of these openings, with hardware manufacturers and cloud services firms also hiring consistently for this role.
Can you get a remote sales support engineer job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to troubleshoot and support customers independently from day one. Remote-first SaaS startups and smaller hardware vendors are the most likely to take on candidates without a full work history. Showing a home lab project, a completed product demo video, or a certification in a relevant platform can substitute for formal experience and open doors.
Do you need a degree for remote sales support engineer jobs?
Not always. Remote employers in software and enterprise technology care more about whether you can explain complex technical concepts to buyers and troubleshoot solutions under pressure than about your educational background. Practical skills with CRM systems, proposal tools, and technical sales workflows, backed by certifications or a portfolio of real client work, carry significant weight alongside or instead of a degree.
Which industries hire the most remote sales support engineers?
Most remote sales support engineer openings sit in Technology & Software, Consulting & Professional Services, and Science & Research, per current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed sales teams where sales support engineers handle technical enablement, pre-sales demos, and solution documentation entirely from remote locations.
See All 1,011+ Remote Sales Support Engineer Jobs
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