Remote Service & Sales Representative Jobs

Inside Sales & Customer Service Representative
French Press Custom — Santa Fe Springs, CA

French Press Custom creates custom screen-printed, embroidered, and digitally printed apparel for businesses, schools, brands, and organizations. We’re looking for personable, organized sales representatives who enjoy helping customers, building relationships, and turning inquiries into orders.

You’ll help customers choose apparel, prepare quotes, follow up on opportunities, and coordinate orders with our art and production teams. Most sales activity involves incoming inquiries and existing customers, with additional opportunities to generate new business through outbound prospecting.

Responsibilities

• Respond to customer inquiries by phone, email, and in person.
• Understand each customer’s project, budget, quantities, and deadline, and help select suitable apparel and decoration options.
• Prepare accurate quotes, explain pricing, and follow up to close sales.
• Build relationships with existing customers and identify opportunities for reorders and additional projects.
• Contact prospective customers to introduce our services and develop new business.
• Collect and confirm garment styles, colors, sizes, quantities, artwork, decoration locations, and delivery requirements.
• Coordinate artwork approvals and order timelines with our art and production teams.
• Keep customer records, quotes, order information, and follow-up tasks organized and current.
• Provide order updates, address customer concerns, and follow through until issues are resolved.
• Assist with invoices, payment follow-up, and pickup or shipping arrangements.

What We’re Looking For

• Friendly, professional customer service and clear written and verbal communication.
• Confidence discussing pricing, following up with customers, and asking for the sale.
• Strong attention to detail and the ability to manage multiple customers, orders, and deadlines.
• Comfort using email, spreadsheets, and digital order-management systems.
• Dependability, initiative, and a willingness to learn our products and processes.
• The ability to work independently while communicating and collaborating with the team.

Screen printing or custom apparel industry experience is a plus, but not required. Additional language proficiency, including Spanish, is also a plus, but not required.

We value team members who communicate respectfully, take ownership of customer needs, maintain accurate information, and follow through on commitments.

Schedule, Training & Work Location

Full-time and part-time schedules are available during our shop hours: Monday–Friday, 8:00 a.m.–4:00 p.m.

Training begins in person at our Santa Fe Springs location and continues on-site until you demonstrate proficiency with our business processes and systems. After successful completion of training, partial work-from-home arrangements are available. Remote hours may also include Saturdays by arrangement.

Employment Opportunities

We generally begin new employees in paid temporary positions, with the opportunity for ongoing full-time or part-time employment based on performance, teamwork, and business needs.

Bonuses & Commissions

Performance-based bonuses and sales commissions are available, with higher commissions for new business generated through outbound prospecting.

How to Apply

Apply through Indeed with your résumé. Please include your preferred work schedule and a brief description of any relevant sales, customer service, or order-management experience.

Pay: From $16.90 per hour

Expected hours: No more than 40.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid training
• Work from home

Application Question(s):

• Are you seeking full-time or part-time work? Please list your regular availability within Monday–Friday, 8:00 a.m.–4:00 p.m. Also confirm whether you can attend in-person training at our Santa Fe Springs location until you become proficient with our business processes and systems.
• A customer asks whether their order will be ready by Friday, but production has not confirmed the completion date. What would you tell the customer, and what would you do next?
• How would you keep track of multiple customer inquiries, open quotes, order details, and promised follow-ups? Mention any software or organizational tools you have used.
• This role includes contacting prospective customers by phone and email. Describe any relevant experience. If you’re new to outbound sales, explain how you would start a conversation with a business that might need custom apparel.

Ability to Commute:

• Santa Fe Springs, CA 90670 (Required)

Work Location: Hybrid remote in Santa Fe Springs, CA 90670