Remote Field Service Representative Jobs
Remote Field Service Representative jobs are open across the U.S. at remote-first firms and distributed teams in sectors like technology, utilities, and medical devices. Employers hiring remotely right now include Altra, EnerSys, and IMPLUS. See the openings below and apply to the ones that match your experience.
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Showing 4 of 11+ Remote Field Service Representative jobs
Position Title: Field Service Representative (FSR)
Location: Joint Base Lewis-McChord (JBLM), Washington or Sterling Heights, Michigan
Reports To: MCWS Business Unit Employment Type: Full-Time
Security Clearance: Active Secret clearance
Citizenship Requirement: U.S. Citizenship Required (ITAR/EAR compliance)
About RSGS
Rafael Systems Global Sustainment (RSGS LLC) is a U.S.-based defense contractor and authorized U.S. subsidiary of Rafael Advanced Defense Systems (Rafael-ADS). RSGS provides program management, engineering, integration, logistics, and sustainment support to help transition advanced defense technologies into U.S. Department of Defense programs. RSGS supports mission-critical initiatives through highly qualified personnel operating in secure environments and serving defense customers across the United States.
Job Summary
RSGS is seeking a highly qualified Field Service Representative (FSR) to support the Infantry Carrier Vehicle Variant A1 (ICVVA1) 30MM Stryker Program at Joint Base Lewis-McChord (JBLM), Washington or Sterling Heights, Michigan. This position will serve as a key member of the Medium Caliber Weapons System (MCWS) Program Team, providing Contractor Logistics Support (CLS), technical expertise, maintenance assistance, operator and maintainer training, and readiness support for the Army's 30mm MCWS capability.
The MCWS is an Army Program of Record integrated onto the Stryker Combat Vehicle platform and represents a critical enhancement to U.S. Army combat capabilities. The selected candidate will receive specialized training on the MCWS and will play an essential role in ensuring system readiness, operational effectiveness, and long-term sustainment support.
Duties
- Maintain Stryker ICVVA1-30MM unique items from initial receipt at JBLM
- ·Perform de-processing inspection, and any repairs.
- ·Perform scheduled and unscheduled maintenance.
- ·Order parts related to the MCWS system.
- ·Provide technical advice and assistance to vehicle users.
- ·Reach back to Oshkosh to support troubleshooting vehicle maintenance issues.
- ·Complete reports timely and correctly.
Required Qualifications:
- U.S. Citizenship and active Secret clearance or higher. Must be able to obtain a positive adjudication of a NAC-I background check. The ability to communicate effectively and deal diplomatically with customers and co-workers.
- Minimum of 10 years of experience supporting military ground combat vehicle systems, weapons systems, or related defense platforms.
- Demonstrated experience as a Field Support Representative, Maintenance Technician, System Integrator, or equivalent military occupational specialty.
- Strong background in troubleshooting mechanical, electrical, hydraulic, and electronic systems.
- Experience supporting Army tactical vehicles, Stryker vehicles, weapons stations, or similar combat systems.
- Ability to interpret technical manuals, engineering drawings, schematics, and maintenance documentation.
- Experience conducting operator and maintainer training.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office applications.
- Ability to travel in support of training, testing, and field operations as required.
- Operator and maintainer instruction
Technical Skills:
Vehicle Systems Expertise
- Stryker ICVVA1-30MM platform operation and maintenance
- Medium caliber weapon systems integration and support
- 30mm cannon system troubleshooting and diagnostics
- Fire control systems operation and maintenance
- Remote Weapon Station (RWS) support
- Vehicle electrical systems troubleshooting
- Power distribution and vehicle electronics maintenance
- Hydraulic and mechanical systems diagnostics
- Automotive and tactical vehicle maintenance
- Preventive Maintenance Checks and Services (PMCS)
- Configuration management
- Readiness assessment and reporting
- Tactical communications systems support
- Operator and maintainer instruction
Diagnostic and Troubleshooting Skills
- Root cause analysis and corrective action implementation
- Fault isolation and system diagnostics
- Technical inspection and readiness assessments
- Use of diagnostic software and test equipment
- Electrical schematic interpretation
- Technical manual and Interactive Electronic Technical Manual (IETM) utilization
- System performance verification and operational testing
- Reliability and maintainability assessments
Communications and Network Systems
- Tactical communications systems support
- Radio installation, configuration, and troubleshooting
- Blue Force Tracker/JBC-P system support
- Network connectivity diagnostics
- Mission command systems integration
Logistics and Sustainment Support
- Field-level maintenance support
- Sustainment planning and execution
- Repair parts identification and requisition
- Supply support and inventory management
- Configuration management
- Life-cycle sustainment support
- Maintenance data collection and reporting
Training and Technical Assistance
- New Equipment Training (NET) delivery
- Operator and maintainer instruction
- Technical coaching and mentoring
- Development of training materials and guides
- Hands-on field demonstration support
- Unit transition and fielding support
Quality and Readiness Support
- Operational readiness inspections
- Maintenance management support
- Readiness reporting
- Deficiency reporting and documentation
- Quality assurance and quality control procedures
- Safety compliance and risk management
Software and Technical Applications
- Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
- Army maintenance management systems
- GCSS-Army familiarity
- Electronic maintenance reporting systems
- Technical data management systems
Defense and Military Environment Knowledge
- Army maintenance doctrine
- Army Materiel Command (AMC) processes
- TACOM sustainment procedures
- Program Executive Office Ground Combat Systems (PEO GCS) support
- Integrated logistics support principles
- Army acquisition and fielding processes
- Technical manual development and review
Desired Certifications
- ASE Military Tactical Vehicle Certifications (preferred)
- Lean Six Sigma (Green Belt preferred)
- OSHA Safety Training
- Military vehicle maintenance certifications
- OEM technical certifications for Stryker or associated weapon systems
- Experience supporting Stryker combat vehicles.
- Experience with Medium Caliber Weapons Stations, Remote Weapon Stations, or fire control systems.
- Prior military service, particularly in maintenance, armor, infantry, or ordnance specialties.
- Experience with Army readiness and maintenance systems, including GCSS-Army.
- Technical certifications related to vehicle maintenance, electronics, or weapons systems.
Core Competencies
- Technical troubleshooting
- Customer support and stakeholder engagement
- Problem-solving and analytical thinking
- Written and verbal technical communications
- Mission-focused support
- Team collaboration
- Independent field operations
- Operational readiness support
Preferred Qualifications:
- Formal educations/ certificates in vehicle service repair
- Experience as a US Army 91 and/or 15 series Fire Control and Armament Maintainer.
Working Conditions:
- On-site
- Up to 50% Travel may be required to include international travel
- Work may take place in classified or controlled access environments and must comply with all Operations Security (OPSEC) requirements and security protocols
RSGS has a competitive pay and benefits package with health/dental/vision benefits, 401k and paid time off. Other benefits may include rental vehicle for use at work location, cell phone reimbursement, and safety clothing. While candidates within the JBLM area are preferred, the position is also open to qualified candidates from outside the JBLM area. Travel, lodging and per diem are authorized for non-local FSRs.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Pay: $49.18 - $65.12 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Position Title: Field Service Representative (FSR)
Location: Joint Base Lewis-McChord (JBLM), Washington or Sterling Heights, Michigan
Reports To: MCWS Business Unit Employment Type: Full-Time
Security Clearance: Active Secret clearance
Citizenship Requirement: U.S. Citizenship Required (ITAR/EAR compliance)
About RSGS
Rafael Systems Global Sustainment (RSGS LLC) is a U.S.-based defense contractor and authorized U.S. subsidiary of Rafael Advanced Defense Systems (Rafael-ADS). RSGS provides program management, engineering, integration, logistics, and sustainment support to help transition advanced defense technologies into U.S. Department of Defense programs. RSGS supports mission-critical initiatives through highly qualified personnel operating in secure environments and serving defense customers across the United States.
Job Summary
RSGS is seeking a highly qualified Field Service Representative (FSR) to support the Infantry Carrier Vehicle Variant A1 (ICVVA1) 30MM Stryker Program at Joint Base Lewis-McChord (JBLM), Washington or Sterling Heights, Michigan. This position will serve as a key member of the Medium Caliber Weapons System (MCWS) Program Team, providing Contractor Logistics Support (CLS), technical expertise, maintenance assistance, operator and maintainer training, and readiness support for the Army's 30mm MCWS capability.
The MCWS is an Army Program of Record integrated onto the Stryker Combat Vehicle platform and represents a critical enhancement to U.S. Army combat capabilities. The selected candidate will receive specialized training on the MCWS and will play an essential role in ensuring system readiness, operational effectiveness, and long-term sustainment support.
Duties
- Maintain Stryker ICVVA1-30MM unique items from initial receipt at JBLM
- ·Perform de-processing inspection, and any repairs.
- ·Perform scheduled and unscheduled maintenance.
- ·Order parts related to the MCWS system.
- ·Provide technical advice and assistance to vehicle users.
- ·Reach back to Oshkosh to support troubleshooting vehicle maintenance issues.
- ·Complete reports timely and correctly.
Required Qualifications:
- U.S. Citizenship and active Secret clearance or higher. Must be able to obtain a positive adjudication of a NAC-I background check. The ability to communicate effectively and deal diplomatically with customers and co-workers.
- Minimum of 10 years of experience supporting military ground combat vehicle systems, weapons systems, or related defense platforms.
- Demonstrated experience as a Field Support Representative, Maintenance Technician, System Integrator, or equivalent military occupational specialty.
- Strong background in troubleshooting mechanical, electrical, hydraulic, and electronic systems.
- Experience supporting Army tactical vehicles, Stryker vehicles, weapons stations, or similar combat systems.
- Ability to interpret technical manuals, engineering drawings, schematics, and maintenance documentation.
- Experience conducting operator and maintainer training.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office applications.
- Ability to travel in support of training, testing, and field operations as required.
- Operator and maintainer instruction
Technical Skills:
Vehicle Systems Expertise
- Stryker ICVVA1-30MM platform operation and maintenance
- Medium caliber weapon systems integration and support
- 30mm cannon system troubleshooting and diagnostics
- Fire control systems operation and maintenance
- Remote Weapon Station (RWS) support
- Vehicle electrical systems troubleshooting
- Power distribution and vehicle electronics maintenance
- Hydraulic and mechanical systems diagnostics
- Automotive and tactical vehicle maintenance
- Preventive Maintenance Checks and Services (PMCS)
- Configuration management
- Readiness assessment and reporting
- Tactical communications systems support
- Operator and maintainer instruction
Diagnostic and Troubleshooting Skills
- Root cause analysis and corrective action implementation
- Fault isolation and system diagnostics
- Technical inspection and readiness assessments
- Use of diagnostic software and test equipment
- Electrical schematic interpretation
- Technical manual and Interactive Electronic Technical Manual (IETM) utilization
- System performance verification and operational testing
- Reliability and maintainability assessments
Communications and Network Systems
- Tactical communications systems support
- Radio installation, configuration, and troubleshooting
- Blue Force Tracker/JBC-P system support
- Network connectivity diagnostics
- Mission command systems integration
Logistics and Sustainment Support
- Field-level maintenance support
- Sustainment planning and execution
- Repair parts identification and requisition
- Supply support and inventory management
- Configuration management
- Life-cycle sustainment support
- Maintenance data collection and reporting
Training and Technical Assistance
- New Equipment Training (NET) delivery
- Operator and maintainer instruction
- Technical coaching and mentoring
- Development of training materials and guides
- Hands-on field demonstration support
- Unit transition and fielding support
Quality and Readiness Support
- Operational readiness inspections
- Maintenance management support
- Readiness reporting
- Deficiency reporting and documentation
- Quality assurance and quality control procedures
- Safety compliance and risk management
Software and Technical Applications
- Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
- Army maintenance management systems
- GCSS-Army familiarity
- Electronic maintenance reporting systems
- Technical data management systems
Defense and Military Environment Knowledge
- Army maintenance doctrine
- Army Materiel Command (AMC) processes
- TACOM sustainment procedures
- Program Executive Office Ground Combat Systems (PEO GCS) support
- Integrated logistics support principles
- Army acquisition and fielding processes
- Technical manual development and review
Desired Certifications
- ASE Military Tactical Vehicle Certifications (preferred)
- Lean Six Sigma (Green Belt preferred)
- OSHA Safety Training
- Military vehicle maintenance certifications
- OEM technical certifications for Stryker or associated weapon systems
- Experience supporting Stryker combat vehicles.
- Experience with Medium Caliber Weapons Stations, Remote Weapon Stations, or fire control systems.
- Prior military service, particularly in maintenance, armor, infantry, or ordnance specialties.
- Experience with Army readiness and maintenance systems, including GCSS-Army.
- Technical certifications related to vehicle maintenance, electronics, or weapons systems.
Core Competencies
- Technical troubleshooting
- Customer support and stakeholder engagement
- Problem-solving and analytical thinking
- Written and verbal technical communications
- Mission-focused support
- Team collaboration
- Independent field operations
- Operational readiness support
Preferred Qualifications:
- Formal educations/ certificates in vehicle service repair
- Experience as a US Army 91 and/or 15 series Fire Control and Armament Maintainer.
Working Conditions:
- On-site
- Up to 50% Travel may be required to include international travel
- Work may take place in classified or controlled access environments and must comply with all Operations Security (OPSEC) requirements and security protocols
RSGS has a competitive pay and benefits package with health/dental/vision benefits, 401k and paid time off. Other benefits may include rental vehicle for use at work location, cell phone reimbursement, and safety clothing. While candidates within the JBLM area are preferred, the position is also open to qualified candidates from outside the JBLM area. Travel, lodging and per diem are authorized for non-local FSRs.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Pay: $49.18 - $65.12 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
See All 11 Remote Field Service Representative Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Field Service Representative Job Market
Who's Hiring
Top Industries Hiring
- Chemicals & Materials
What Employers Look For
The qualifications that appear most often in remote field service representative jobs.
- Proven hands-on experience diagnosing and repairing mechanical or electronic equipment in the field
- Valid driver's license with a clean driving record for customer site travel
- Familiarity with service management or ticketing software used to log and track work orders
- Ability to lift and carry equipment, work in confined spaces, and stand for extended periods
- Associate degree or technical certification in electronics, mechanical engineering technology, or a related field
- Strong written and verbal communication skills for completing service reports and interfacing with customers
Tips for Your Remote Field Service Representative Job Search
Apply early to remote roles that fit
Migrate Mate lists remote field service representative openings from across the U.S. in one place, so you can find roles that match your technical background and apply directly without sorting through unrelated postings.
Show your remote troubleshooting workflow upfront
Remote employers want to know how you diagnose and resolve issues without in-person backup. Describe specific situations where you used remote diagnostics tools, ticketing systems, or video support to close a service case independently.
Highlight async communication in your application
Distributed field service teams run on written updates, incident logs, and digital handoffs. Point to examples where your documentation kept a remote team informed, whether through service reports, CRM notes, or structured email updates to dispatch or engineering.
Prepare for scenario-based remote interviews
Remote hiring managers test judgment by walking you through a live equipment failure scenario over video. Practice narrating your diagnostic steps out loud, naming the tools you'd use remotely, and explaining how you'd escalate if a fix exceeded your access level.
Remote Field Service Representative Jobs: Frequently Asked Questions
How do I get a remote field service representative job?
Target companies with distributed service teams, such as SaaS hardware vendors, medical equipment firms, and enterprise software providers, because they have established workflows for remote field staff. Remote employers screen heavily for self-direction, clear written communication, and the ability to troubleshoot independently without on-site supervision. Candidates who can document past field outcomes, show proficiency with remote diagnostics tools, and demonstrate async collaboration habits stand out from the pool.
Which companies hire remote field service representatives?
Remote field service representative roles are posted by Altra, EnerSys, and IMPLUS and others right now, based on current remote listings on Migrate Mate as of November 2026. These tend to be remote-first technology companies, distributed medical device firms, and enterprise software organizations that support customers across multiple regions without centralized field offices.
Can you get a remote field service representative job with no experience?
Yes, but remote entry-level field service representative roles are harder to land because employers expect you to work independently from day one with minimal hand-holding. Companies that hire entry-level remote field service representatives often look for candidates who hold relevant technical certifications, have completed equipment training programs, or can demonstrate hands-on troubleshooting through personal projects or volunteer work. Showing strong written communication and self-organization in your application materials opens the door when direct experience is thin.
Do you need a degree for remote field service representative jobs?
Not always. Many remote employers weight hands-on technical skills, vendor certifications, and a documented history of resolving field issues over a four-year degree. Certifications in relevant equipment, IT systems, or industry-specific platforms often carry more practical weight in hiring decisions for this role than an unrelated academic credential.
Which industries hire the most remote field service representatives?
Most remote field service representative openings sit in Chemicals & Materials, per current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed service teams to support customers and equipment across wide geographic areas without requiring representatives to be based in a single location.
See All 11 Remote Field Service Representative Jobs
Find roles that match your experience and apply in just a few clicks.
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