Retail Jobs in Massachusetts
Retail jobs in Massachusetts are concentrated in Boston, Worcester, and Springfield, where high foot traffic, dense commercial districts, and major shopping centers create consistent demand for sales associates, store managers, and specialty retail roles. Employers like Macy's, TJX Companies, and Stop & Shop maintain large workforces across the state, hiring at every level from entry-level floor associates to district management. The most active specialties include customer service, visual merchandising, and loss prevention. Find a role that fits below and apply directly.
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Thrift Shop Manager
FLSA Status: Exempt
Work Schedule: 40 hours per week
Benefits: Paid time off, health insurance, medical leave, paid holidays, and a caring community, opportunity to offer hope.
Job Summary:
The Assistant Manager supports the Manager and their supervision of the Springfield Cancer Connection Thrift Shop operations, including but not limited to sales and budgeting, staff supervision and development, customer and donor relations and service, volunteer recruitment and supervision, as well as oversight for intake, pricing, and sales of donated merchandise and the safe disposal of unused merchandise.
Immediate Supervisor: Springfield Thrift Shop Manager
Key Responsibilities and Duties:
· Assist the Thrift Shop Manager with all components of managing the daily operations of the Springfield Cancer Connection Thrift Shop.
· Recruiting, training, scheduling, motivating and supervising volunteers.
· Assist with managing the soliciting, sorting, cleaning, pricing, stocking, arranging and rotating merchandise and manage the re-donation of items not retained for sale.
· Assist with basic accounting and cash handling procedures, make bank deposits, and report financial information to the Cancer Connection Executive Director and Finance Manager
· Assist with store safety and maintenance and implement changes as needed.
· Assist with pricing, hanging, and sorting clothing and perform other necessary tasks for the best sales and profits without negating shop’s or organization’s community image.
· Appropriately and professionally interacts with customers and donors.
· Upholds policies and procedures for store operation in collaboration with the Cancer Connection Executive Director.
Requirements:
· Passion for and commitment to the mission of Cancer Connection.
· Experience working in a similar retail store.
· Bachelor’s Degree or equivalent combination of experience and education.
· Five (5) years of retail sales experience, volunteer recruitment and oversight a plus
· Strong customer service skills with the ability to interact with co-workers, customers, volunteers, vendors, and the public in a professional and polite manner.
· Excellent organizational skills.
· Knowledge of effective pricing and presentation of merchandise.
· Fluency with retail systems, register programming, and accounting spreadsheets.
· Experience maintaining standards for customer service
· Experience supervising, scheduling, and managing employees and volunteers.
· Ability to collaborate well with people and be prepared to deal with potentially difficult individuals from time to time.
· Knowledge of clothing brands and prices.
· Ability to set goals/timelines and meet those deadlines.
· Ability to act proactively and be self-motivated.
· Adaptable to change.
· Ability to serve as an example to volunteers and employees.
· Ability to delegate responsibilities and to oversee their proper completion.
Multilingual- Spanish and English
· Knowledge of POS systems (Square) and accounting spread sheets.
· Advanced knowledge of clothing brands, antiques, art, housewares, jewelry and prices.
· Ability to interact with co-workers, participants, volunteers, board members, donors, and the general public in a professional and kind manner.
Physical Demands/Requirements/Working Conditions:
Standing and Walking: This role requires standing and walking for almost the entire shift, often for 8+ hours.
Lifting and Carrying: often ranging from 25 to 50 pounds.
Active Movement: The job requires frequent bending, stooping, crouching, kneeling, and crawling to organize shelves, access low storage, or clean.
Reaching and Stretching: Reaching above shoulders or stretching to arrange inventory and merchandising displays.
Manual Dexterity: Frequent use of hands to handle products, operate POS systems, and use tools like box cutters.
Environmental Exposure: During donation days, the manager may work outside in a variety of weather conditions
Vision and Communication: Specific vision abilities (close, distance, color, and depth perception) are required to check merchandise, while constant talking and hearing are necessary for team communication and customer service.
The physical environment is a store retail setting that is sensitive to individuals who are experiencing cancer-related health concerns, bereavement and compromised immune systems. This position will often connect with participants and caregivers who are experiencing a cancer diagnosis.
Mission: Cancer Connection is dedicated to encouraging and guiding people living with cancer and their loved ones along the cancer journey, from diagnosis through treatment and beyond.
Purpose: Cancer Connection’s purpose is to provide a haven where people with cancer, their loved ones and caregivers can learn to cope with the physical and emotional turmoil that is part of a cancer diagnosis and to explore ways to enhance their strength, their hope, and their care through support groups, integrative therapies, creative activities, and education. All services are offered free of charge.
Benefits:
- Health insurance
- Paid time off
Work Location: In person
Pay: $18.50 - $19.50 per hour
Benefits:
- Health insurance
- Paid time off
Work Location: In person
Thrift Shop Manager
FLSA Status: Exempt
Work Schedule: 40 hours per week
Benefits: Paid time off, health insurance, medical leave, paid holidays, and a caring community, opportunity to offer hope.
Job Summary:
The Assistant Manager supports the Manager and their supervision of the Springfield Cancer Connection Thrift Shop operations, including but not limited to sales and budgeting, staff supervision and development, customer and donor relations and service, volunteer recruitment and supervision, as well as oversight for intake, pricing, and sales of donated merchandise and the safe disposal of unused merchandise.
Immediate Supervisor: Springfield Thrift Shop Manager
Key Responsibilities and Duties:
· Assist the Thrift Shop Manager with all components of managing the daily operations of the Springfield Cancer Connection Thrift Shop.
· Recruiting, training, scheduling, motivating and supervising volunteers.
· Assist with managing the soliciting, sorting, cleaning, pricing, stocking, arranging and rotating merchandise and manage the re-donation of items not retained for sale.
· Assist with basic accounting and cash handling procedures, make bank deposits, and report financial information to the Cancer Connection Executive Director and Finance Manager
· Assist with store safety and maintenance and implement changes as needed.
· Assist with pricing, hanging, and sorting clothing and perform other necessary tasks for the best sales and profits without negating shop’s or organization’s community image.
· Appropriately and professionally interacts with customers and donors.
· Upholds policies and procedures for store operation in collaboration with the Cancer Connection Executive Director.
Requirements:
· Passion for and commitment to the mission of Cancer Connection.
· Experience working in a similar retail store.
· Bachelor’s Degree or equivalent combination of experience and education.
· Five (5) years of retail sales experience, volunteer recruitment and oversight a plus
· Strong customer service skills with the ability to interact with co-workers, customers, volunteers, vendors, and the public in a professional and polite manner.
· Excellent organizational skills.
· Knowledge of effective pricing and presentation of merchandise.
· Fluency with retail systems, register programming, and accounting spreadsheets.
· Experience maintaining standards for customer service
· Experience supervising, scheduling, and managing employees and volunteers.
· Ability to collaborate well with people and be prepared to deal with potentially difficult individuals from time to time.
· Knowledge of clothing brands and prices.
· Ability to set goals/timelines and meet those deadlines.
· Ability to act proactively and be self-motivated.
· Adaptable to change.
· Ability to serve as an example to volunteers and employees.
· Ability to delegate responsibilities and to oversee their proper completion.
Multilingual- Spanish and English
· Knowledge of POS systems (Square) and accounting spread sheets.
· Advanced knowledge of clothing brands, antiques, art, housewares, jewelry and prices.
· Ability to interact with co-workers, participants, volunteers, board members, donors, and the general public in a professional and kind manner.
Physical Demands/Requirements/Working Conditions:
Standing and Walking: This role requires standing and walking for almost the entire shift, often for 8+ hours.
Lifting and Carrying: often ranging from 25 to 50 pounds.
Active Movement: The job requires frequent bending, stooping, crouching, kneeling, and crawling to organize shelves, access low storage, or clean.
Reaching and Stretching: Reaching above shoulders or stretching to arrange inventory and merchandising displays.
Manual Dexterity: Frequent use of hands to handle products, operate POS systems, and use tools like box cutters.
Environmental Exposure: During donation days, the manager may work outside in a variety of weather conditions
Vision and Communication: Specific vision abilities (close, distance, color, and depth perception) are required to check merchandise, while constant talking and hearing are necessary for team communication and customer service.
The physical environment is a store retail setting that is sensitive to individuals who are experiencing cancer-related health concerns, bereavement and compromised immune systems. This position will often connect with participants and caregivers who are experiencing a cancer diagnosis.
Mission: Cancer Connection is dedicated to encouraging and guiding people living with cancer and their loved ones along the cancer journey, from diagnosis through treatment and beyond.
Purpose: Cancer Connection’s purpose is to provide a haven where people with cancer, their loved ones and caregivers can learn to cope with the physical and emotional turmoil that is part of a cancer diagnosis and to explore ways to enhance their strength, their hope, and their care through support groups, integrative therapies, creative activities, and education. All services are offered free of charge.
Benefits:
- Health insurance
- Paid time off
Work Location: In person
Pay: $18.50 - $19.50 per hour
Benefits:
- Health insurance
- Paid time off
Work Location: In person
See All 101+ Retail Jobs in Massachusetts
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Find Retail JobsRetail Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Retail Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
- Best Buy10
- Macy's9
- Michaels6
- Burlington Stores5
- L'Oréal3
What Massachusetts Employers Look For
The qualifications that appear most often in retail jobs across Massachusetts.
- High school diploma or GED required for most Massachusetts retail positions
- Demonstrated customer service experience in a retail or hospitality setting
- Availability for weekends, evenings, and peak Massachusetts holiday shopping seasons
- Ability to operate point-of-sale systems and process cash and card transactions
- Physical ability to stand for extended periods and lift merchandise up to 50 pounds
- Familiarity with inventory management software or retail stocking procedures preferred
Retail Jobs in Massachusetts: Frequently Asked Questions
How do you become a retail worker in Massachusetts?
Most retail positions in Massachusetts require no state license, making them accessible with a high school diploma or equivalent. Employers across Boston, Worcester, and Springfield typically look for prior customer-facing experience, even informal work in food service or hospitality. Completing a short product knowledge training or earning a customer service certificate through a Massachusetts community college can strengthen your application for competitive roles.
Which companies hire retail workers in Massachusetts?
Massachusetts retail roles are posted by Best Buy, Macy's, and Michaels and others right now, based on current listings on Migrate Mate as of August 2026. Massachusetts's dense suburban mall corridors and urban shopping districts give the state one of the more active retail hiring markets in New England.
Which Massachusetts cities have the most retail jobs?
Boston, Peabody, and Burlington are the Massachusetts cities with the most retail openings. Boston anchors the market with its high-density commercial corridors and flagship stores, while Worcester and Springfield generate steady demand through regional malls, big-box anchors, and the large surrounding suburban populations that support them.
Are there remote retail jobs in Massachusetts?
Yes, but they're rare. Most retail work is inherently on-site, tied to a physical store, warehouse, or customer location. About 15% of retail openings tied to Massachusetts are remote or hybrid as of August 2026, and those tend to cluster in roles like retail buying, e-commerce merchandising, or corporate account management rather than floor-level positions.
How can I get hired as a retail worker in Massachusetts with little or no experience?
The most realistic entry path is applying directly for seasonal or part-time associate roles, which Massachusetts employers like TJX Companies and Stop & Shop hire for year-round and especially during fall and holiday periods. Adjacent experience in food service, hospitality, or warehouse work transfers well. Completing a customer service or retail fundamentals course at a Massachusetts community college gives candidates a concrete credential that sets them apart for competitive positions.
Where can I find and apply to retail jobs in Massachusetts?
You can find and apply to retail jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings across cities, store types, and seniority levels. Find roles that fit your experience and location and apply directly from the listing.
See All 101+ Retail Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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