Sales and Service Supervisor Jobs
Sales and Service Supervisor jobs are open across retail, banking, telecommunications, insurance, and automotive, from team lead to senior supervisor level, with specializations in customer experience, inside sales, and branch operations. Scan the live roles below and apply to whichever ones fit.
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Be part of an amazing story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction , merchandising, and building brand loyalty. You will drive results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you will play a key role in communicating expectations and priorities to our colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Access the full menu of benefits offerings here.
What You Will Do
- Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service.
- Lead colleagues in the execution and completion of assigned tasks.
- As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding.
- Ensure high-level of customer service through problem-solving and customer-focused resolutions.
- Enhance the in-store customer experience by promoting our Macy's mobile app.
- Meet with People Leaders throughout the day to plan and monitor total store activities.
- Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
- Perform store opening and closing procedures, including accessing alarm system and settling the registers.
- Lead and participate in the adherence to our best in class merchandise standards.
- Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Who You Are
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Proficient in communicating effectively with customers and providing clear direction to colleagues
- Self-starter in adapting quickly to changing customer expectations and needs
- Resourceful and able to adapt quickly to changing priorities and deadlines
- 1-2 years of direct retail experience preferred
- High school diploma or equivalent
Essential Physical Requirements You Will Perform
- This position requires lifting, constant moving, standing, and reaching with arms and hands.
- Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders
- Reaching, including above eye level, crouching, kneeling, stooping and color vision.
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
Job Type: Full-time
Pay: $18.15 - $29.44 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Be part of an amazing story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction , merchandising, and building brand loyalty. You will drive results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you will play a key role in communicating expectations and priorities to our colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Access the full menu of benefits offerings here.
What You Will Do
- Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service.
- Lead colleagues in the execution and completion of assigned tasks.
- As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding.
- Ensure high-level of customer service through problem-solving and customer-focused resolutions.
- Enhance the in-store customer experience by promoting our Macy's mobile app.
- Meet with People Leaders throughout the day to plan and monitor total store activities.
- Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
- Perform store opening and closing procedures, including accessing alarm system and settling the registers.
- Lead and participate in the adherence to our best in class merchandise standards.
- Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Who You Are
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Proficient in communicating effectively with customers and providing clear direction to colleagues
- Self-starter in adapting quickly to changing customer expectations and needs
- Resourceful and able to adapt quickly to changing priorities and deadlines
- 1-2 years of direct retail experience preferred
- High school diploma or equivalent
Essential Physical Requirements You Will Perform
- This position requires lifting, constant moving, standing, and reaching with arms and hands.
- Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders
- Reaching, including above eye level, crouching, kneeling, stooping and color vision.
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
Job Type: Full-time
Pay: $18.15 - $29.44 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Sales and Service Supervisor Jobs by Experience Level
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Find JobsSales and Service Supervisor Job Market
Who's Hiring
Top Industries Hiring
- Manufacturing
What Employers Look For
The qualifications that appear most often in sales and service supervisor jobs.
- Two or more years of experience in sales, customer service, or a related supervisory role
- Demonstrated ability to coach, motivate, and performance-manage a frontline team
- Proficiency with CRM platforms and point-of-sale or service management systems
- Strong written and verbal communication skills for escalation handling and reporting
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Experience setting and tracking individual and team sales or service KPIs
Tips for Your Sales and Service Supervisor Job Search
Quantify your team leadership results
Sales and service supervisor resumes stand out when they show measurable outcomes: revenue your team generated, customer satisfaction scores you improved, or turnover rates you reduced. Hiring managers in this role expect numbers, not just descriptions of responsibilities.
Apply early to roles that fit
Migrate Mate lists sales and service supervisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to the industry vertical
A supervisor role in a bank branch reads very differently from one in a wireless retail store. Mirror the language of each posting, whether it emphasizes upselling, service recovery, or compliance, so your resume clears automated screening before a recruiter ever sees it.
Highlight coaching and performance management experience
Many candidates list that they managed a team but skip the coaching detail. Describe a specific instance where you developed an underperforming rep or ran a sales training session. That specificity is what separates supervisory candidates from individual contributors in screening.
Prepare for scenario-based interview questions
Interviewers for supervisory roles consistently ask how you handle a rep who misses quota two months running or a customer escalation your team can't resolve. Prepare two or three real examples using a situation, action, and result structure before your interview.
Negotiate total compensation, not just base pay
Sales and service supervisor offers often include variable components like team bonuses or commission overrides that don't appear in the job posting. During the offer stage, ask directly what the on-target total looks like so you're comparing the full package across offers.
Sales and Service Supervisor Jobs: Frequently Asked Questions
Which companies are hiring the most sales and service supervisors?
AvalonBay Communities, Vivmark Residential, and Macy's are hiring the most sales and service supervisors right now, with openings concentrated in New Jersey, New York, and California, based on current listings on Migrate Mate as of November 2026. Industries with the highest volume of postings include retail banking, wireless carriers, and specialty retail chains.
How many sales and service supervisor jobs are remote?
About 50% of sales and service supervisor openings are fully remote or hybrid as of November 2026, though the role is predominantly in-person given its team oversight requirements. Sub-areas most likely to offer remote or hybrid arrangements include inside sales supervision, customer support team leads, and roles at financial services companies with distributed service centers.
How do you become a sales and service supervisor?
Start by building a strong individual performance record in sales or customer service so you have credibility when leading others. Take on informal leadership responsibilities like training new hires or handling escalations. When applying for supervisor roles, emphasize any experience setting goals for teammates, running meetings, or reporting on team metrics, even if the title wasn't official.
Can you get hired as a sales and service supervisor with little experience?
Yes, especially if you've led peers informally or stepped into acting supervisor coverage during a manager's absence. Focus your application on outcomes you drove as an individual contributor, any mentoring you did, and any process improvements you suggested or implemented. Smaller retailers and regional service companies are more likely to promote from within or hire candidates without formal supervisory titles.
What does the sales and service supervisor interview process look like?
Most employers run a phone screen focused on your leadership style and sales background, followed by one or two in-person or video rounds. Expect behavioral questions about handling underperformance, coaching a struggling rep, and managing a difficult customer situation. Some retailers add a brief role-play or ask you to review mock team performance data and explain how you would respond.
Where can I find and apply to sales and service supervisor jobs?
You can find and apply to sales and service supervisor jobs on Migrate Mate, which lists current openings from employers across the United States. Search for roles that match your industry background and experience level, then apply directly to each listing that fits your situation.
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