Senior IT Support Specialist Jobs in Iowa
Senior IT Support Specialist jobs in Iowa are consistently active, with steady demand concentrated in healthcare systems, financial services, insurance carriers, and state government agencies across Des Moines, Cedar Rapids, and Iowa City. Major employers with lasting Iowa footprints that regularly hire at this seniority level include UnityPoint Health, Principal Financial Group, and Collins Aerospace. The most in-demand specialties are network infrastructure management, enterprise helpdesk leadership, and endpoint security administration. See the openings below and apply to the ones that match your experience.
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Showing 5 of 6+ Senior IT Support Specialist jobs
**Information Technology Services intends to hire either an IT Support Analyst (PIC1) or an IT Support Consultant (PIC2) based on the qualifications of the successful candidate. **
Do you have a strong interest in providing exceptional technical support to end users? Do you thrive in an active technical environment where no two days are the same? If so Extended Technical Support at the University of Iowa may be the place for you!
Extended Technical Support, part of IT Services at the University of Iowa, is home to both IT Support Analyst and IT Support Consultants who provide direct support, consultation, guidance, and training to users and identify technical solutions. These roles are responsible for the basic design, installation, setup, and maintenance of security patches, operational integrity, and support of stand-alone and networked computer systems in both Windows PC and Macintosh environments.
Key Job Duties (not all inclusive):
- Collaborating with colleagues to design, install, and configure hardware and software solutions.
- Applying security patches and maintaining operational integrity of systems.
- Providing basic training to end users on supported systems.
- Administering public resources areas, ensuring a seamless experience for all.
- Explaining technical concepts to non-technical customers in a clear and friendly manner.
- Maintaining accurate software and hardware inventory records.
- Being a go-to resource for resolving IT-related issues promptly and effectively.
These are onsite positions.
These positions are not eligible for University sponsorship for employment authorization.
There is an expectation that the individual in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold the University’s commitment to create a welcoming and respectful environment for all.
For a detailed job description of either position listed above, please email Melanie Bell at melanie-bell@uiowa.edu.
Qualifications:
IT Support Analyst:
Required Qualifications:
- Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.
- Professional support experience (typically 6 months – 1 year) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
- Experience supporting Windows personal computers and laptops.
- Experience supporting printers, multi-function devices, etc.
- Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
- Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
- Demonstrated excellent written and oral communication skills.
- Excellent interpersonal, customer service and teamwork skills (including with technical peers).
- Ablity to routinely move and transport computer equipment up to 50 pounds.
Desirable Qualifications:
- Valid US driver’s license and ability to meet UI fleet safety requirements.
- Experience supporting Apple computers and laptops.
- Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
- Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
- General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
IT Support Consultant:
Required Qualifications:
- Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.
- Professional support experience (typically 1-3 years) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
- Experience supporting Windows personal computers and laptops.
- Experience supporting printers, multi-function devices, etc.
- Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
- Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
- Demonstrated excellent written and oral communication skills.
- Excellent interpersonal, customer service and teamwork skills (including with technical peers).
- Ability to routinely move and transport computer equipment up to 50 pounds.
Desirable Qualifications:
- Valid US driver’s license and ability to meet UI fleet safety requirements.
- Experience supporting Apple computers and laptops.
- Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
- Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
- General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
Application Details:
In order to be considered, applicants must upload the following materials and mark them as “Relevant File” to the submission:
- Resume
- Cover letter
Information Technology Services will be hiring for one level listed within this requisition, depending on the qualifications of the successful finalist.
You must indicate in your cover letter the classification (IT Support Analyst or IT Support Consultant) you wish to be considered for or indicate both. Please see required qualifications above for additional information.
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For questions or additional information, please contact melanie-bell@uiowa.edu.
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.
- Classification Title: IT Support Consultant
- Appointment Type: Professional and Scientific
- Schedule: Full-time
- Work Modality Options: On Campus
- Pay Level: 3A4A
- Organization: Information Technology Services
- Contact Name: Melanie Bell
- Contact Email: Melanie-Bell@uiowa.edu
**Information Technology Services intends to hire either an IT Support Analyst (PIC1) or an IT Support Consultant (PIC2) based on the qualifications of the successful candidate. **
Do you have a strong interest in providing exceptional technical support to end users? Do you thrive in an active technical environment where no two days are the same? If so Extended Technical Support at the University of Iowa may be the place for you!
Extended Technical Support, part of IT Services at the University of Iowa, is home to both IT Support Analyst and IT Support Consultants who provide direct support, consultation, guidance, and training to users and identify technical solutions. These roles are responsible for the basic design, installation, setup, and maintenance of security patches, operational integrity, and support of stand-alone and networked computer systems in both Windows PC and Macintosh environments.
Key Job Duties (not all inclusive):
- Collaborating with colleagues to design, install, and configure hardware and software solutions.
- Applying security patches and maintaining operational integrity of systems.
- Providing basic training to end users on supported systems.
- Administering public resources areas, ensuring a seamless experience for all.
- Explaining technical concepts to non-technical customers in a clear and friendly manner.
- Maintaining accurate software and hardware inventory records.
- Being a go-to resource for resolving IT-related issues promptly and effectively.
These are onsite positions.
These positions are not eligible for University sponsorship for employment authorization.
There is an expectation that the individual in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold the University’s commitment to create a welcoming and respectful environment for all.
For a detailed job description of either position listed above, please email Melanie Bell at melanie-bell@uiowa.edu.
Qualifications:
IT Support Analyst:
Required Qualifications:
- Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.
- Professional support experience (typically 6 months – 1 year) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
- Experience supporting Windows personal computers and laptops.
- Experience supporting printers, multi-function devices, etc.
- Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
- Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
- Demonstrated excellent written and oral communication skills.
- Excellent interpersonal, customer service and teamwork skills (including with technical peers).
- Ablity to routinely move and transport computer equipment up to 50 pounds.
Desirable Qualifications:
- Valid US driver’s license and ability to meet UI fleet safety requirements.
- Experience supporting Apple computers and laptops.
- Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
- Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
- General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
IT Support Consultant:
Required Qualifications:
- Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.
- Professional support experience (typically 1-3 years) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
- Experience supporting Windows personal computers and laptops.
- Experience supporting printers, multi-function devices, etc.
- Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
- Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
- Demonstrated excellent written and oral communication skills.
- Excellent interpersonal, customer service and teamwork skills (including with technical peers).
- Ability to routinely move and transport computer equipment up to 50 pounds.
Desirable Qualifications:
- Valid US driver’s license and ability to meet UI fleet safety requirements.
- Experience supporting Apple computers and laptops.
- Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
- Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
- General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
Application Details:
In order to be considered, applicants must upload the following materials and mark them as “Relevant File” to the submission:
- Resume
- Cover letter
Information Technology Services will be hiring for one level listed within this requisition, depending on the qualifications of the successful finalist.
You must indicate in your cover letter the classification (IT Support Analyst or IT Support Consultant) you wish to be considered for or indicate both. Please see required qualifications above for additional information.
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For questions or additional information, please contact melanie-bell@uiowa.edu.
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.
- Classification Title: IT Support Consultant
- Appointment Type: Professional and Scientific
- Schedule: Full-time
- Work Modality Options: On Campus
- Pay Level: 3A4A
- Organization: Information Technology Services
- Contact Name: Melanie Bell
- Contact Email: Melanie-Bell@uiowa.edu
See All 6 Senior IT Support Specialist Jobs in Iowa
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Find JobsSenior IT Support Specialist Jobs by City in Iowa
Where Iowa roles are concentrated, by current openings.
Senior IT Support Specialist Job Market in Iowa
A snapshot from current Iowa openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
What Iowa Employers Look For
The qualifications that appear most often in senior IT support specialist jobs across Iowa.
- Bachelor's degree in information technology, computer science, or a related field
- Five or more years of hands-on IT support or systems administration experience
- Active CompTIA A+, Network+, or Security+ certification recognized by Iowa employers
- Demonstrated experience managing enterprise ticketing systems and escalation workflows
- Proficiency with Microsoft 365 administration, Active Directory, and endpoint management tools
- Strong written and verbal communication skills for cross-departmental technical support
Senior IT Support Specialist Jobs in Iowa: Frequently Asked Questions
How do you become a senior it support specialist in Iowa?
Most Iowa employers expect a bachelor's degree in information technology, computer science, or a closely related field combined with several years of progressive IT support experience. Iowa has no state-issued license specific to IT support, so hiring decisions center on industry certifications such as CompTIA A+, Network+, or Microsoft certifications, along with a demonstrated history of managing support teams or complex infrastructure environments at Iowa healthcare, insurance, or government organizations.
Which companies hire senior it support specialists in Iowa?
Employers hiring senior it support specialists in Iowa right now include The University of Iowa, Ruan, and Casey's, based on current listings on Migrate Mate as of July 2026. Iowa's concentration of large insurance carriers, regional hospital networks, and manufacturing firms means senior-level IT support roles appear consistently throughout the year rather than in seasonal spikes.
Which Iowa cities have the most senior it support specialist jobs?
The Iowa cities with the most senior it support specialist openings are Iowa City, Ankeny, and Waukee. Des Moines dominates the count because it anchors Iowa's insurance and financial services industry, while Cedar Rapids draws demand from manufacturing and logistics employers, and Iowa City's openings are tied closely to the University of Iowa health system and its affiliated research operations.
Are there remote senior it support specialist jobs in Iowa?
Yes, but they are less common than in purely analytical roles because senior IT support work often requires on-site hardware troubleshooting, server room access, and direct staff assistance. About 0% of senior it support specialist openings tied to Iowa are remote or hybrid as of July 2026, with fully remote positions most often covering helpdesk leadership, IT project coordination, and vendor management responsibilities that do not require physical presence.
How can I get hired as a senior it support specialist in Iowa with little or no experience?
The most realistic entry path is starting in a junior helpdesk or IT technician role at one of Iowa's large healthcare networks or state government agencies, which regularly bring on associate-level support staff and promote from within. Earning a CompTIA A+ or Microsoft certification before applying strengthens a candidacy considerably. Lateral moves from roles such as desktop support technician, systems technician, or IT coordinator at Iowa employers like UnityPoint Health or Transamerica build the hands-on record that senior postings require.
Where can I find and apply to senior it support specialist jobs in Iowa?
You can find and apply to senior it support specialist jobs in Iowa on Migrate Mate, which lists current Iowa openings updated regularly. Search the listings, find the roles that match your background and target location within Iowa, and apply directly to the ones that fit.
See All 6 Senior IT Support Specialist Jobs in Iowa
Find roles in Iowa that match your experience and apply in just a few clicks.
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