Technical Support Jobs in Iowa
Technical support jobs in Iowa are in consistent demand, with hiring concentrated in financial services, insurance, manufacturing technology, and higher education IT across the state. Des Moines, Cedar Rapids, and Iowa City are the primary hiring hubs, where employers like Principal Financial Group, Collins Aerospace, and the University of Iowa maintain large, active support operations. The most sought-after specialties include help desk and service desk support, enterprise software troubleshooting, and network infrastructure support. See the openings below and apply to the ones that match your experience.
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See related jobs**Information Technology Services intends to hire either an IT Support Analyst (PIC1) or an IT Support Consultant (PIC2) based on the qualifications of the successful candidate. **
Do you have a strong interest in providing exceptional technical support to end users? Do you thrive in an active technical environment where no two days are the same? If so Extended Technical Support at the University of Iowa may be the place for you!
Extended Technical Support, part of IT Services at the University of Iowa, is home to both IT Support Analyst and IT Support Consultants who provide direct support, consultation, guidance, and training to users and identify technical solutions. These roles are responsible for the basic design, installation, setup, and maintenance of security patches, operational integrity, and support of stand-alone and networked computer systems in both Windows PC and Macintosh environments.
Key Job Duties (not all inclusive):
- Collaborating with colleagues to design, install, and configure hardware and software solutions.
- Applying security patches and maintaining operational integrity of systems.
- Providing basic training to end users on supported systems.
- Administering public resources areas, ensuring a seamless experience for all.
- Explaining technical concepts to non-technical customers in a clear and friendly manner.
- Maintaining accurate software and hardware inventory records.
- Being a go-to resource for resolving IT-related issues promptly and effectively.
These are onsite positions.
These positions are not eligible for University sponsorship for employment authorization.
There is an expectation that the individual in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold the University’s commitment to create a welcoming and respectful environment for all.
For a detailed job description of either position listed above, please email Melanie Bell at melanie-bell@uiowa.edu.
Qualifications:
IT Support Analyst:
Required Qualifications:
- Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.
- Professional support experience (typically 6 months – 1 year) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
- Experience supporting Windows personal computers and laptops.
- Experience supporting printers, multi-function devices, etc.
- Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
- Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
- Demonstrated excellent written and oral communication skills.
- Excellent interpersonal, customer service and teamwork skills (including with technical peers).
- Ablity to routinely move and transport computer equipment up to 50 pounds.
Desirable Qualifications:
- Valid US driver’s license and ability to meet UI fleet safety requirements.
- Experience supporting Apple computers and laptops.
- Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
- Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
- General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
IT Support Consultant:
Required Qualifications:
- Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.
- Professional support experience (typically 1-3 years) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
- Experience supporting Windows personal computers and laptops.
- Experience supporting printers, multi-function devices, etc.
- Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
- Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
- Demonstrated excellent written and oral communication skills.
- Excellent interpersonal, customer service and teamwork skills (including with technical peers).
- Ability to routinely move and transport computer equipment up to 50 pounds.
Desirable Qualifications:
- Valid US driver’s license and ability to meet UI fleet safety requirements.
- Experience supporting Apple computers and laptops.
- Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
- Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
- General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
Application Details:
In order to be considered, applicants must upload the following materials and mark them as “Relevant File” to the submission:
- Resume
- Cover letter
Information Technology Services will be hiring for one level listed within this requisition, depending on the qualifications of the successful finalist.
You must indicate in your cover letter the classification (IT Support Analyst or IT Support Consultant) you wish to be considered for or indicate both. Please see required qualifications above for additional information.
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For questions or additional information, please contact melanie-bell@uiowa.edu.
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.
- Classification Title: IT Support Consultant
- Appointment Type: Professional and Scientific
- Schedule: Full-time
- Work Modality Options: On Campus
- Pay Level: 3A4A
- Organization: Information Technology Services
- Contact Name: Melanie Bell
- Contact Email: Melanie-Bell@uiowa.edu
**Information Technology Services intends to hire either an IT Support Analyst (PIC1) or an IT Support Consultant (PIC2) based on the qualifications of the successful candidate. **
Do you have a strong interest in providing exceptional technical support to end users? Do you thrive in an active technical environment where no two days are the same? If so Extended Technical Support at the University of Iowa may be the place for you!
Extended Technical Support, part of IT Services at the University of Iowa, is home to both IT Support Analyst and IT Support Consultants who provide direct support, consultation, guidance, and training to users and identify technical solutions. These roles are responsible for the basic design, installation, setup, and maintenance of security patches, operational integrity, and support of stand-alone and networked computer systems in both Windows PC and Macintosh environments.
Key Job Duties (not all inclusive):
- Collaborating with colleagues to design, install, and configure hardware and software solutions.
- Applying security patches and maintaining operational integrity of systems.
- Providing basic training to end users on supported systems.
- Administering public resources areas, ensuring a seamless experience for all.
- Explaining technical concepts to non-technical customers in a clear and friendly manner.
- Maintaining accurate software and hardware inventory records.
- Being a go-to resource for resolving IT-related issues promptly and effectively.
These are onsite positions.
These positions are not eligible for University sponsorship for employment authorization.
There is an expectation that the individual in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold the University’s commitment to create a welcoming and respectful environment for all.
For a detailed job description of either position listed above, please email Melanie Bell at melanie-bell@uiowa.edu.
Qualifications:
IT Support Analyst:
Required Qualifications:
- Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.
- Professional support experience (typically 6 months – 1 year) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
- Experience supporting Windows personal computers and laptops.
- Experience supporting printers, multi-function devices, etc.
- Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
- Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
- Demonstrated excellent written and oral communication skills.
- Excellent interpersonal, customer service and teamwork skills (including with technical peers).
- Ablity to routinely move and transport computer equipment up to 50 pounds.
Desirable Qualifications:
- Valid US driver’s license and ability to meet UI fleet safety requirements.
- Experience supporting Apple computers and laptops.
- Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
- Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
- General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
IT Support Consultant:
Required Qualifications:
- Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.
- Professional support experience (typically 1-3 years) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
- Experience supporting Windows personal computers and laptops.
- Experience supporting printers, multi-function devices, etc.
- Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
- Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
- Demonstrated excellent written and oral communication skills.
- Excellent interpersonal, customer service and teamwork skills (including with technical peers).
- Ability to routinely move and transport computer equipment up to 50 pounds.
Desirable Qualifications:
- Valid US driver’s license and ability to meet UI fleet safety requirements.
- Experience supporting Apple computers and laptops.
- Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
- Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
- General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
Application Details:
In order to be considered, applicants must upload the following materials and mark them as “Relevant File” to the submission:
- Resume
- Cover letter
Information Technology Services will be hiring for one level listed within this requisition, depending on the qualifications of the successful finalist.
You must indicate in your cover letter the classification (IT Support Analyst or IT Support Consultant) you wish to be considered for or indicate both. Please see required qualifications above for additional information.
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For questions or additional information, please contact melanie-bell@uiowa.edu.
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.
- Classification Title: IT Support Consultant
- Appointment Type: Professional and Scientific
- Schedule: Full-time
- Work Modality Options: On Campus
- Pay Level: 3A4A
- Organization: Information Technology Services
- Contact Name: Melanie Bell
- Contact Email: Melanie-Bell@uiowa.edu
See All 5 Technical Support Jobs in Iowa
Find roles in Iowa that match your experience and apply in just a few clicks.
Find Technical Support JobsTechnical Support Jobs by City in Iowa
Where Iowa roles are concentrated, by current openings.
Technical Support Job Market in Iowa
A snapshot from current Iowa openings, updated as new roles post.
Who's Hiring
What Iowa Employers Look For
The qualifications that appear most often in technical support jobs across Iowa.
- CompTIA A+ or equivalent certification preferred for most entry-level technical support roles
- Associate or bachelor's degree in information technology, computer science, or a related field
- Demonstrated experience troubleshooting hardware, software, and network connectivity issues
- Proficiency with ticketing systems such as ServiceNow, Zendesk, or Jira Service Management
- Strong written and verbal communication skills for end-user support and documentation
- Familiarity with Microsoft 365, Active Directory, and Windows operating environments
Technical Support Jobs in Iowa: Frequently Asked Questions
How do you become a technical support in Iowa?
Most technical support roles in Iowa are accessible with a CompTIA A+ certification and an associate degree in information technology or a related field, though some employers accept equivalent hands-on experience in lieu of a degree. Iowa community colleges such as Des Moines Area Community College and Kirkwood Community College offer IT support programs that align directly with local employer expectations. There is no state-issued license required to work in technical support in Iowa.
Which companies hire technical supports in Iowa?
Employers hiring technical supports in Iowa right now include CVS Health, The University of Iowa, and Continuum Advantage, based on current listings on Migrate Mate as of July 2026. Iowa's large insurance and financial services sector, anchored in Des Moines, generates consistent demand for support staff alongside manufacturing and higher education institutions statewide.
Which Iowa cities have the most technical support jobs?
Iowa, Waukee, and Red Oak account for the largest share of technical support openings in Iowa. Des Moines drives the most volume due to its dense concentration of financial services firms and insurance headquarters, while Cedar Rapids and Iowa City generate steady demand through advanced manufacturing operations, regional healthcare systems, and university IT departments.
Are there remote technical support jobs in Iowa?
Yes, and more than most fields, since technical support work is largely desk-based and can be performed effectively from any location with a reliable connection. About 100% of technical support openings tied to Iowa are remote or hybrid as of July 2026, reflecting how well-suited the role is to distributed work. Help desk and software support roles are the most commonly listed as fully remote, while on-site hardware and infrastructure positions still require a local presence.
How can I get hired as a technical support in Iowa with little or no experience?
The most realistic entry path is earning a CompTIA A+ certification while applying for help desk tier-one or IT support analyst roles, which Iowa employers regularly fill with candidates who have no prior corporate experience. Des Moines Area Community College and Kirkwood Community College both run IT programs that include employer partnerships with Iowa-based companies. Customer service, retail electronics, and administrative coordinator roles are common lateral starting points that Iowa hiring managers accept. A home lab, documented personal projects, or a completed IT support certificate from an online program gives candidates a clear edge.
Where can I find and apply to technical support jobs in Iowa?
You can find and apply to technical support jobs in Iowa on Migrate Mate, which lists current Iowa openings across industries and experience levels. Search the available roles, find the ones that fit your background and location preference, and apply directly through each listing.
See All 5 Technical Support Jobs in Iowa
Find roles in Iowa that match your experience and apply in just a few clicks.
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